1166 Listening courses in Cardiff delivered Online

Learning Objectives Introduction , Coaching for Peak Performance , Conclusion   Pre-Requisites There are no prerequisites for this course.   Description This course on 'Coaching for Peak Performance' will help you assess and take action on coaching members of your team towards their peak performance. Most employees receive very little coaching. Few managers are skilled in even the basic skills of coaching. This course will help you to build core coaching skills that you can apply with any coachee, moving them closer to their peak performance. Coaching for Peak Performance Beginner Introduction to the Course 00:01:00 Lesson 01-Why Coach 00:04:00 Lesson 02-How to Coach for Peak Performance 00:03:00 Lesson 03-Framing the Coaching Issue 00:02:00 Lesson 04-Tips for Better Framing 00:02:00 Lesson 05-Assessing the Coaching Opportunity 00:05:00 Lesson 06-Being a Better Listener 00:03:00 Lesson 07-Common Listening Mistakes 00:06:00 Lesson 08-Asking Better Questions 00:04:00 Lesson 09-Building Commitment to Change 00:03:00 Lesson 10-How to Increase Accountability 00:01:00 Lesson 11-How to Track Coaching Progress 00:02:00 Lesson 12-Key Mindsets of an Effective Coach 00:04:00 Course Recap 00:01:00

This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Management and Team Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The HR Management and Team Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Management and Team Management bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Management and Team Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:HR Management Level 3 Course 02:Employment Law Level 3 Course 03:Human Resources (HR) Audit Course 04:Payroll Management Course Course 05:Office Administration Certificate Course 06:Virtual Interviewing for HR Course 07:Office Skills and Administration Management Diploma Course 08:Payroll Management and Systems Diploma Course 09:Contract Management Course Course 10:Workplace Stress Management Course 11:Positive Psychology Masterclass Course 12:Dialectical Behaviour Therapy Course 13:Dealing With Difficult People Training Course Course 14:Delegation Skills Course 15:Interpersonal Skills in Management Course 16:Effective Listening Skills for Leaders Course 17:Personal and Networking Skills Course 18:Performance Centered Asset Management Course 19:HR - Crisis Communication Course 20:HR Assistant Skills Certification Course 21:Motivational Interviewing Course 22:Motivation Skills Course 23:People Management Skills Level 3 Course 24:Team Management Course 25:Virtual Training Masterclass Course 26:HR and Marketing Level 4 Course 27:Recruitment Officer Diploma Course 28:HR and Recruitment Consultant Training Course 29:HR Advisor and Recruitment Training Diploma Course 30:HR Practice Essentials Level 4 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made HR Management and Team Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Management and Team Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Management and Team Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Management and Team Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR and Contract Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The HR and Contract Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR and Contract Management bundle will help you build a solid foundation to become a proficient worker in the sector. This HR and Contract Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:HR Practice Essentials Level 4 Course 02:HR - Crisis Communication Course 03:HR Assistant Skills Certification Course 04:Motivational Interviewing Course 05:Motivation Skills Course 06:People Management Skills Level 3 Course 07:Interpersonal Skills in Management Course 08:Effective Listening Skills for Leaders Course 09:Personal and Networking Skills Course 10:Performance Centered Asset Management Course 11:Office Skills and Administration Management Diploma Course 12:Organizational Behaviour, HR and Leadership Course 13:Office Administration Certificate Course 14:Contract Management Course Course 15:Workplace Stress Management Course 16:Positive Psychology Masterclass Course 17:Emotional Intelligence and Human Behaviour Course 18:Delegation Skills Course 19:HR and Recruitment Consultant Training Course 20:HR Advisor and Recruitment Training Diploma Course 21:HR Management Level 3 Course 22:Employment Laws & Recruitment Process 2020 - Level 3 Course 23:Human Resources (HR) Audit Course 24:Payroll Administrator and UK Payroll System Training Course 25:Team Management Course 26:Dealing With Difficult People Training Course Course 27:Virtual Interviewing for HR Course 28:Virtual Training Masterclass Course 29:HR and Marketing Level 4 Course 30:Recruitment Officer Diploma 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made HR and Contract Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR and Contract Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR and Contract Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR and Contract Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Office Management and Delegation Skills bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Office Management and Delegation Skills related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Office Management and Delegation Skills bundle will help you build a solid foundation to become a proficient worker in the sector. This Office Management and Delegation Skills Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Office Management Course 02:Office Skills and Administration Level 3 Course 03:Office Admin and Reception Course 04:Stress Management Training Course 05:Positive Psychology Masterclass Course 06:Dialectical Behaviour Therapy Course 07:Motivation Skills Course 08:People Management Skills Level 3 Course 09:Team Management Course 10:Dealing With Difficult People Training Course Course 11:HR Management Level 3 Course 12:HR Management and Employment Law Diploma Course 13:HR Advisor and Recruitment Training Diploma Course 14:HR and Marketing Level 4 Course 15:HR Practice Essentials Level 4 Course 16:HR - Crisis Communication Course 17:HR Assistant Skills Certification Course 18:Motivational Interviewing Course 19:Emotional Intelligence and Human Behaviour Course 20:Contract Manager Diploma Course 21:Delegation Skills Course 22:Interpersonal Skills in Management Course 23:Effective Listening Skills for Leaders Course 24:Personal and Networking Skills Course 25:Performance Centered Asset Management Course 26:Advanced Excel Course (Formula, VLOOKUP & Power Query) Course 27:Virtual Interviewing for HR Course 28:Virtual Training Masterclass Course 29:Recruitment Officer Diploma Course 30:HR and Recruitment Consultant Training 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Office Management and Delegation Skills bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Office Management and Delegation Skills Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Office Management and Delegation Skills bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Office Management and Delegation Skills Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Management and Recruitment Skills bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The HR Management and Recruitment Skills related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Management and Recruitment Skills bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Management and Recruitment Skills Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:HR Management Level 3 Course 02:Employment Law Level 3 Course 03:Human Resources (HR) Audit Course 04:Payroll Management Course Course 05:Office Administration Certificate Course 06:Virtual Interviewing for HR Course 07:Office Skills and Administration Management Diploma Course 08:Payroll Management and Systems Diploma Course 09:Contract Management Course Course 10:Workplace Stress Management Course 11:Positive Psychology Masterclass Course 12:Emotional Intelligence and Human Behaviour Course 13:Dealing With Difficult People Training Course Course 14:Delegation Skills Course 15:Interpersonal Skills in Management Course 16:Effective Listening Skills for Leaders Course 17:Personal and Networking Skills Course 18:Performance Centered Asset Management Course 19:HR Assistant Skills Certification Course 20:Motivational Interviewing Course 21:Motivation Skills Course 22:People Management Skills Level 3 Course 23:Team Management Course 24:Organizational Behaviour, HR and Leadership Course 25:Virtual Training Masterclass Course 26:Paralegal Course 27:HR and Marketing Level 4 Course 28:Recruitment Officer Diploma Course 29:HR and Recruitment Consultant Training Course 30:HR - Crisis Communication 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made HR Management and Recruitment Skills bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Management and Recruitment Skills Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Management and Recruitment Skills bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Management and Recruitment Skills Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Overview There are countless emotionally disturbed people suffering in silence. All they need is someone to help them in letting go of their deepest sorrows and frustrations. Psychotherapists aim to help people cope with their mental illnesses and emotional difficulties.  This Diploma in Psychotherapy course will give you a valuable introduction to psychotherapy. The course will discuss the best practices for creating a therapeutic environment and establishing positive therapeutic relationships with the patients. It will teach you how to provide person-centred therapy, psychodynamic therapy, gestalt therapy and explain their goals. Furthermore, the course will take you through the various types and forms of psychotherapy and discuss the most effective psychotherapy for treating mental disorders. Learning Outcomes Understand what is psychotherapy Learn to create therapeutic relationships with patients Know how to treat anger issues Familiarise yourself with different types of psychotherapy Determine what conditions may require psychotherapy Know how to deal with a patient in crisis Learn how to set up your own practice Who is the Course for? Professionals interested in learning how to provide psychological support to mental health patients can take this course. The training will open doors to tremendous career opportunities.  Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy, and ICT are required to attend this course. Assessment  At the end of the course, you will be required to sit for an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why Choose Us? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result UK & internationally recognised accredited qualification Access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities 24/7 student support via email. Career Path Diploma in Psychotherapy Course provides useful skills to possess, and would be beneficial for the following professionals: Psychodynamic Psychotherapist Therapist Cognitive Behavioural Therapist Counsellor Psychotherapist Psychiatry Psychologist Introduction to the Course About the Instructor FREE 00:05:00 About the Course 00:04:00 Introduction to Psychotherapy What is 'Psychotherapy'? 00:09:00 Difference between 'Counselling' and 'Psychotherapy 00:10:00 Who needs psychotherapy? 00:09:00 Therapeutic Relationship & Environment Setting up therapeutic environment 00:08:00 Listening Skills & Listening Stages 00:09:00 Establishing positive therapeutic relationship 00:10:00 Stress - and Anger management 00:13:00 Approaches & Schools of Thought Person-Centred Therapy 00:10:00 Psychodynamic Therapy & Psychoanalysis 00:11:00 Gestalt Therapy 00:13:00 Existential Psychotherapy 00:09:00 Types & Forms of psychotherapy Individual Psychotherapy 00:06:00 Group sessions (workshops) 00:11:00 Couple psychotherapy 00:10:00 Online (Skype) Therapy 00:10:00 Mental Health Conditions Psychotherapy for Depression 00:09:00 Psychotherapy for Anxiety disorders 00:07:00 Psychotherapy for Schizophrenia 00:10:00 Gender Identity Disorder (Gender Dysphoria) 00:10:00 Psychotherapy for Eating Disorders 00:09:00 Helping the client in crisis Suicidal thinking & talking 00:10:00 Self harm cases 00:10:00 Relationship breakdown 00:10:00 Working as a Therapist How to set up own practice 00:08:00 Registration & Accreditation 00:08:00 Where to advertise own services 00:10:00 Thank you & Good Bye! 00:03:00 Assessment Assignment - Diploma in Psychotherapy 00:00:00 Refer A Friend Refer A Friend 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24-hour postural care CPD training ,focussing on supported lying for hands-on workforce.

Explore essential skills development in adult literacy and numeracy with our comprehensive course. From understanding learning theories to inclusive teaching strategies, master the tools and techniques needed to empower adult learners. Join us now!