1188 Listening courses in Cardiff delivered Online

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Professionals at all levels seeking to improve workplace communication, strengthen relationships, and increase collaboration and influence. Course Objectives By the end of this course, participants will be able to: Communicate clearly and confidently in a range of professional situations. Adapt communication styles to suit different audiences and contexts. Build strong interpersonal relationships using emotional intelligence. Navigate difficult conversations and resolve conflict effectively. Enhance active listening, feedback, and assertiveness skills. Course Outline Module 1: Foundations of Communication The communication process: sender, receiver, and barriers Verbal, non-verbal, and written communication The impact of tone, body language, and intent Common communication pitfalls in the workplace Module 2: Developing Interpersonal Awareness Self-awareness and emotional intelligence (EQ) Understanding personal communication styles (DISC, MBTI or similar tools) Building rapport and trust The importance of empathy in professional relationships Module 3: Active Listening and Feedback Skills Listening to understand vs listening to respond Techniques for active listening Giving feedback constructively Receiving and acting on feedback Module 4: Assertive Communication Passive, aggressive, passive-aggressive vs assertive styles Setting boundaries and expressing needs clearly Using “I” statements and confident body language Role-playing assertiveness scenarios Module 5: Adapting Communication to Context Communicating with different personality types Navigating workplace hierarchy and power dynamics Cultural sensitivity and inclusive language Tailoring communication for emails, meetings, and presentations Module 6: Managing Difficult Conversations and Conflict Identifying sources of conflict Conflict resolution strategies (e.g. Interest-Based Relational Approach) Staying calm under pressure Structuring difficult conversations using frameworks (e.g. SBI – Situation, Behaviour, Impact) Module 7: Collaborative Communication in Teams The role of communication in high-performing teams Group dynamics and psychological safety Facilitating discussions and encouraging contribution Virtual communication best practices Delivery Style Engaging facilitation with practical exercises Role-plays, group discussions, and real-life scenarios Self-reflection activities and personal action planning Assessment and Outcomes Participation in interactive activities Completion of a communication skills self-assessment Development of a personalised communication improvement plan Course Materials Provided Participant workbook and slides Communication style diagnostic tool (optional) Templates for feedback and conversation planning Follow-up resources and reading list

Effective communication in the workplace is part and parcel of our daily lives, but not everyone is a natural.  Do you find it tough standing up in front of people? Does the thought of engaging with audiences in any setting fill you with anxiety? Is doing a remote video message to colleagues on Zoom or Teams a tough call? Do you do it regularly but need some professional guidance on whether it’s working? At CoComms we can improve every aspect of your performance and offer a range of tips and techniques to help manage these environments and keep your audience engaged and interested. Public Speaking and Presentation Training In a professional setting it’s vital to come across as dynamic, trustworthy, credible and real. You want people to trust you and in turn get behind your vision or plan or proposal. If you can achieve this you can improve your confidence, your engagement and your prospects. Our training is designed to hone your presentation skills so whether you are pitching for work, taking colleagues through change or speaking to a new audience, you can do it with a clarity and confidence that makes your messages clear and insightful. The training includes: Perfecting your slides Working to produce a clean, easy to navigate slide deck that give logic and flow to your presentation. Developing your storytelling We use our journalistic techniques to show you how to build a story to keep your audience engaged with a well-structured and entertaining presentation. Calls to Action Make sure it is clear what you want to achieve and what you want from your audience. Rehearse and Review We film and then playback a range of practical presentation exercises so we can review your performance and work to make any improvements. Conference and Panel Training The audience at a conference may be a captive one, but that doesn’t mean they are always listening and engaging with what you have to say. We can make sure your keynote speech or panel contribution is memorable, appreciated by your audience and beneficial to your business. Our training looks at preparing for and delivering a speech from start to finish and includes: Defining your big ideas What is it you want to say and what do you want your audience to remember? Develop your narrative and script How can you get across your message using storytelling. Choosing the right language How vibrant and energised language can make the difference in your speech. The tips and tricks to make sure your speech is memorable How vocabulary and delivery techniques ensure your words are heard. Controlling the message How to deal with unhelpful questions and return to the main aspects of your story. Stakeholder Communication Training Engaging effectively with stakeholders with clarity and confidence can make all the difference to your relationships. A successful “town hall” meeting can win over your sceptics, convince those who are unsure and build a common goal between your business and stakeholders. Our stakeholder communication training prepares you for these vital meetings and includes: Focusing the meeting We look at how to control the meeting so the important business is covered and how to prepare for any questions or comments you may receive. Keep control of the conversation We teach you conversational techniques to focus on the main points without being too assertive or dismissive. Rehearse and Review We use video and practical role-play exercises to assess your performance and look for ways to improve. Breaking down the information We look at how to present facts and figures without overwhelming (or boring!) your audience. Our techniques will help you narrate the message in a clear and comprehensive way. Making an impact Using our journalistic experience we will work with you to develop your presentation skills to make the biggest impact and demonstrate credibility and authority. Video Calls for Business The world has changed. Now is the time to ensure your business is changing too. Many in-person meetings, conferences, networking events and clients hosting are, for now, a thing of the past. These face-to-face interactions have been replaced by video calls, webinars and online events. So, how do you develop contacts, maintain relationships and manage your team in this new virtual world? How do you look and sound confident, be heard, and build trust and credibility through a computer screen? At CoComms, we are online communications experts and our years of experience in broadcasting mean we understand how to engage a virtual audience. Interactive and practical training We work with you through a variety of scenarios to analyse your performance on video calls. Feedback on your performance We offer supportive, positive feedback and share our tried and tested techniques so you can improve. Make Video Calls work for you Through our training you will become more confident, more productive and more dynamic on video calls. Contact us If you have a query regarding any of our services or would like to book a consultation for free initial advice and guidance please get in touch

Get smart about barbering essentials—communication, time control, beauty theory, and more—all bundled in flexible online learning. 🔹 Overview: The Fast Track Barber Training Courses Mini Bundle covers the finer details of working in the grooming sector—without needing clippers. From time management to beauty know-how, this bundle supports those keen to sharpen their edge in communication and coordination. You'll explore the power of listening, timing, and effective personal presentation, all while learning to juggle appointments (not chainsaws). Whether you're starting out, moving laterally, or building your confidence, this quick-fire bundle gets to the point without cutting corners. 🔹 Learning Outcomes: Learn time management techniques for busy grooming environments Understand communication methods suited to barbering settings Gain beauty knowledge to complement modern barber services Recognise how make-up may support client grooming outcomes Develop efficient problem-solving strategies for customer service Improve service delivery through organisation and planning 🔹 Who is this Course For: Barbers looking to improve time and client management Anyone supporting front-of-house in a grooming business Individuals exploring modern grooming without salon commitment Beauty staff adding barbering knowledge to their toolkit Adults needing structure in client service management Students researching time-focused roles in grooming services Freelancers in need of soft skills for grooming clients Entry-level staff preparing for customer-facing roles 🔹 Career Path: Junior Barbering Assistant – £18,000–£23,000 per year Salon Coordinator – £22,000–£30,000 per year Time Management Coach (Grooming Sector) – £28,000–£36,000 per year Customer Care Supervisor – £25,000–£34,000 per year Beauty Assistant (Grooming Services) – £20,000–£26,000 per year Barbering Course Support Administrator – £21,000–£28,000 per year

Train for disability assessor roles with psychology, counselling, and learning disability-focused courses online. Assessing disability requires careful listening, clinical understanding, and more empathy than a spreadsheet can hold. This mini bundle includes psychology, learning disabilities, child psychology, counselling, and first aid—giving you a rounded introduction to the principles behind assessment work in health and care sectors. This is not about becoming an expert in diagnoses but learning the theory and perspective that underpin professional assessor roles. The focus is on observation, structured judgement, and understanding how conditions affect daily life. Whether you work in a related field or are preparing for a new opportunity, this course can help you approach your role with more confidence—and fewer question marks. Learning Outcomes: Understand basic psychological principles behind disability assessment. Identify characteristics of learning disabilities and cognitive challenges. Recognise child developmental concerns relevant to assessment work. Apply counselling strategies in sensitive assessment conversations. Respond appropriately to emergency situations with first aid knowledge. Use structured thinking to assess and record support needs. Who Is This Course For: Aspiring disability assessors across health and care sectors. Healthcare assistants involved in patient observations. Support workers assisting with care or disability needs. Mental health staff needing structured assessment knowledge. Carers seeking insight into learning disabilities. Those handling disability-related benefit assessments. Caseworkers supporting clients with cognitive impairments. Professionals working with families in care and welfare. Career Path (UK Average Salaries): Disability Assessor – £35,000 per year Support Worker – £23,000 per year Mental Health Assistant – £26,500 per year Counselling Assistant – £25,000 per year Learning Disability Officer – £29,000 per year Healthcare Assessor – £33,500 per year

Life Coaching and NLP Certification Life Coaching uses persuasive techniques to help people achieve personal growth. Our Life Coaching course will teach you how to break through people’s limiting beliefs to help them live a more empowered and self-sufficient life. Throughout this course, you’ll master the language of life coaching and be equipped with the practical skills to influence people’s positive thinking and bring out their best to fulfil their goals. Course Curriculum Life Coaching Module 01: Introduction to Life Coaching Module 02: History of Life Coaching Module 03: Listening as a Coach Module 04: The Language of Coaching Module 05: Coaching as a Developmental Change Process Module 06: Empowering the Client Module 07: Ethics in Coaching Module 08: Becoming an Effective Leader and Coach Neuro Linguistic Programming (NLP) NLP Lesson 1 – Introduction, Cause and Effect NLP Lesson 2 – The Map is Not the Territory NLP Lesson 3 – Sensory Acuity NLP Lesson 4 – Rapport NLP Lesson 5 – Representational Systems NLP Lesson 6 – Anchoring NLP Lesson 7 – State Elicitation NLP Lesson 8 – Language Patterns NLP Lesson 9 – Language Patterns 2 NLP Lesson 10 – Chunking (Learn more about this online course)

Discover the transformative power of structured conversation and thoughtful guidance with our CPD Accredited Life Coaching Course. This online programme offers a professional framework for those who wish to support others in navigating life’s personal and professional hurdles. With clear, thought-provoking modules, it brings insight into motivation, clarity, and behavioural patterns—helping you assist others in setting goals and moving forward with intention. Whether you're already supporting others in a mentoring capacity or you're drawn to the art of listening and guiding, this course invites you to sharpen your ability to ask the right questions and hold space with purpose. Study at your own pace, wherever you are, and build the confidence to use proven coaching approaches with care and precision. Ideal for those who value meaningful dialogue and seek to support growth without stepping into therapy, this course balances structure and flexibility while keeping things refreshingly jargon-free. Course Curriculum: Module 01: Life Coaching: The Purpose and Fundamentals Module 02: Develop Your Self-Awareness Module 03: The Development of Core Beliefs and Managing Fears Module 04: Life Coaching Types and Key Attributes of a Life Coach Module 05: Understanding Emotional Intelligence Module 06: Body Language and Communication Techniques Module 07: A Structure for Client Work and Goal Setting Module 08: Basic Principles for Business Development and Growth Module 09: The Ethical Coach: Protect Yourself and Your Clients Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Life Coaching - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Life Coaching - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Life Coaching - CPD Accredited training.

Discover the art of guiding conversations with finesse through our Motivational Interviewing CPD accredited course. Designed for professionals seeking to enhance their communication approach, this course delves into the techniques that encourage individuals to explore and resolve ambivalence towards change. By focusing on empathetic listening and strategic questioning, participants will learn to foster meaningful dialogue that inspires positive decision-making and self-motivation. This online course offers a thorough understanding of the principles and methods behind motivational interviewing, all presented with clarity and a touch of wit. Ideal for those working in health, social care, education, or any field involving behaviour change, the course equips learners with valuable insights to influence outcomes constructively. Whether you’re looking to refine your approach or gain fresh perspectives, this course delivers essential knowledge that fits neatly into your professional development journey—no commuting required, just engaging learning at your own pace. Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Motivational Interviewing Module 02: Principles of Motivational Interviewing Module 03: Motivational Interviewing: Skills & Strategies Module 04: Stages of Change Module 05: Theories of MI Module 06: Developing and Maintaining MI Skills Module 07: Motivational Interviewing in Various Health Settings Module 08: Perils and Possibilities of Group-Based MI Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Motivational Interviewing - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Motivational Interviewing - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Motivational Interviewing - CPD Accredited training.

Managing a team isn’t just about delegating tasks and crossing fingers. It’s a careful blend of strategy, communication, timing, and the occasional well-timed spreadsheet. This CPD Accredited Team Management course offers a professional route to understanding the fine art of leading others with confidence, clarity, and a surprising amount of diplomacy. From conflict resolution to motivating underperformers (without issuing a company-wide memo in bold caps), the course is designed to help you manage personalities, expectations, and goals with a steady hand and a sharper mind. Whether you’re stepping into management for the first time or looking to refine your approach, this course offers structured insights into what actually works when you're guiding a group towards shared outcomes. Learn how to balance leadership with listening, planning with adaptability, and humour with authority—because managing a team isn’t about shouting the loudest; it’s about saying the right thing at the right time. All, of course, without the need for any awkward group exercises in hotel conference rooms. Course Curriculum: Module 01: Defining Team Module 02: Understanding Management and Leadership Module 03: Building High Performing Teams Module 04: Motivating Team Members Module 05: Talent Management Module 06: Stress Management and Mental Health Module 07: Succession Planning Module 08: Communication Skills Module 09: Negotiation Techniques Module 10: Managing Change Module 11: Managing Time Module 12: Managing Conflict Module 13: Risk Management Process Module 14: Managing Virtual Teams Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Team Management - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Team Management - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Team Management - CPD Accredited training.

Register on the GCSE English today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The GCSE English is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the GCSE English, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16.