- Professional Development
- Medicine & Nursing
- Arts & Crafts
- Health & Wellbeing
- Personal Development
24 Listening Skills courses in Manchester
Professional Customer Care
By Dickson Training Ltd
Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.
Managing for Growth
By High Force Training Ltd
Managing for Growth is designed for anyone who has management and leadership responsibilities within an organisation. Suitable for newly promoted managers, team leaders and supervisors through to senior managers; the objective of the programme is to develop a culture that will translate strategy into measurable outcomes by engaging these leaders to facilitate change and innovation. The programme is extremely effective at giving managers the tools and skills to deliver sustainable change and business growth. It's also been proven to reduce costs and increase profit – even before the programme has ended. Managing for Growth is built upon three aspects common to every job: Managing Resources. Ensuring that the resources available are appropriate for the tasks for which they are required and are being used effectively. Learning how to control and coordinate a mix of available resources for maximum efficiency. Managing Relationships. Positively influencing people’s behaviour in order to motivate them and promote effective working. Focusing on listening skills, we share ways to improve communication and teamwork to get the best from both internal and external relationships. Controlling Routines. Investigating the processes/systems/routines/series of actions that are linked together to achieve a desired outcome. Recognising the importance of controlling, developing, simplifying and following routines. Managing for Growth shows your team leaders, supervisors and managers how to cultivate a culture of teamwork and continuous improvement within your organisation. Focus for Action Throughout the programme the participants take part in work-based activities that will cause them to evaluate every aspect of their job and identify areas for improvement. By the end of the programme, the participants act on these action lists and implement improvement projects that will deliver measurable results. Continuous Improvement Managing for Growth sets the framework for continuous improvement by transferring skills and knowledge enabling your team leaders to translate organisational strategies into real, measurable outcomes. Format Designed for groups of up to 6 people, the programme is spread over 4 months with the first 7 sessions being held every 2 weeks and the final session a month later. Each session lasts approximately 2 hours.
Networking skills for sales professionals (In-House)
By The In House Training Company
Many people have a misconception about networking events, and lose out on new business opportunities as a result. They either don't appreciate the real benefits and techniques of networking and don't attend events, or they attempt to 'sell on the first date', causing resentment. You can either attempt to make a sale for a quick buck (which is particularly likely to backfire at a networking event), or you can try to open a long-term relationship, creating new opportunities and a high lifetime value customer (which is how it's meant to be done). Networking, when done properly, is an excellent tool for referrals. But you have to appreciate that it's done on the basis of giving rather than receiving and this doesn't always come naturally to sales professionals. The old saying that it's about getting to 'know, like and trust' is still true. This workshop is about having your prospects and customers getting to know, like and trust you, and building that lifetime value as a result. By the end of this programme, participants will be able to: Understand what networking is - networking etiquette Know how and where to network Clarify their objectives - why network Use the 4 basic questions to start a conversation Build rapport quickly and easily Answer the question 'What do you do?' effectively in a few seconds Deliver a 60-second pitch Break into a group Prepare for a network meeting Identify opportunities Use tools to assist in networking 1 Introduction Aims and objectives 2 What is networking? Why network - objectives and goal setting Networking etiquette Preparation - online and offline tools to use Identify networking opportunities - where to network Know what you have to offer 'Know, like and trust' - the process 3 What do you do? Answer in 5-10 seconds Create and deliver a 60-second pitch Who is your target market? 4 Starting a conversation Breaking into a group Building rapport The 4 questions to start a conversation Moving on 5 Communicate and engage LISTEN - 4 types of listening skill Ask powerful questions Influence - don't sell What can you do to help others - give to get 6 Power of referrals Who can give you referrals? When to give or ask for referrals Have a referral system Showing appreciation 7 Social media and other online tools Using LinkedIn and other social media Online directories 8 Next steps Following up Arranging one-to-one meetings Developing relationships
Online Options
Show all 363
Leaders Effective Listening Skills
By Course Cloud
Course Overview Listening is an essential aspect of communication in leadership. To become a successful leader and build positive relationships both inside and outside of the workplace, it is crucial to understand the art of listening. In the Leaders Effective Listening Skills course, you will learn why listening is a powerful nonverbal communication tool, and how to use it to develop your communication and emotional intelligence in the workplace. It explores the key types of listening in detail: active, critical and appreciative, and how to apply these skills to build strong working relationships. This course is not just for leaders and business professionals; anyone can enrol who wishes to learn the art of listening for better communication. Whether you want to apply these skills in your personal or professional life, it will teach you how to use smart listening to interact with people on a much deeper level. This best selling Leaders Effective Listening Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Leaders Effective Listening Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Leaders Effective Listening Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Leaders Effective Listening Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Leaders Effective Listening Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Leaders Effective Listening Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Leaders Effective Listening Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
Listening Skills: The Ultimate Workplace Soft Skills
By Course Cloud
Course Overview Do you sometimes zone out in meetings? Do you want to become a better communicator at work? The Listening Skills: The Ultimate Workplace Soft Skills course will teach you how to be a better listener and communicator to form positive working relationships and improve the way you retain information. It includes tips and guidance for listening on the phone, reading people's body language, improving your attention, and much more. This course is open to anyone who wants to learn important soft skills to sharpen their communication skills at work. On completion, you will be able to implement active listening to take more efficient notes, strengthen working relationships and understand spoken information delivered. You will become a more focused person, with the ability to create better connections with those around you. This best selling Listening Skills: The Ultimate Workplace Soft Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Listening Skills: The Ultimate Workplace Soft Skills is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Listening Skills: The Ultimate Workplace Soft Skills is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Listening Skills: The Ultimate Workplace Soft Skills is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Listening Skills: The Ultimate Workplace Soft Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Listening Skills: The Ultimate Workplace Soft Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Listening Skills: The Ultimate Workplace Soft Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device. Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.
In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Mastering Listening Skills course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Mastering Listening Skills course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Mastering Listening Skills and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Mastering Listening Skills course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Mastering Listening Skills course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Mastering Listening Skills will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: What are Good Listening Skills? Introduction 00:06:00 Module 02: Difference between Active and Passive Listening What are Good Listening Skills? 00:04:00 Pay Attention 00:03:00 Show That You're Listening 00:04:00 Provide Feedback 00:04:00 Defer Judgment 00:04:00 Respond Appropriately 00:04:00 Introduction to Mastering Listening Skills Difference Between Active and Passive Listening 00:04:00 What is Active Listening 00:04:00 What is Passive Listening? 00:04:00 How Non-verbal Cues Are a Part of Listening 00:04:00 Verbal Ques for Active Listening 00:04:00 How to Really Listen to Someone 00:05:00 Module 03: Difference between Listening and Hearing Difference between Listening and hearing 00:04:00 Reasons We Hear What We Want To Hear 00:04:00 We Only Hear What We Want to Hear 00:05:00 Are You Really Listening, or Just Waiting to Talk? 00:05:00 How to Really Listen to Someone 00:05:00 Module 04: Ways to Improve Your Listening Skills Ways to Improve Your Listening Skills 00:04:00 Demonstrate Your Listening Skills By Paraphrasing 00:04:00 Make Consistent Eye Contact 00:04:00 Ask Open Ended Questions 00:04:00 Show You're A Good Listener By Nodding 00:03:00 Listen To Understand 00:04:00 Module 05: Types of Listening Types of Listening 00:03:00 Appreciative Listening 00:04:00 Empathic Listening 00:03:00 Comprehensive Listening 00:05:00 Discerning Listening 00:04:00 Evaluative Listening 00:04:00 Module 06: Benefits of Good Listening Skills Benefits of Good Listening Skills 00:04:00 You Become a Better Student 00:04:00 You Become a Better Friend 00:03:00 People Will Perceive You as Intelligent and Perceptive 00:03:00 Help Your Public Speaking 00:04:00 Benefits of Listening 00:04:00 Module 07: Conclusion Review 00:04:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00
Overview This comprehensive course on Listening Skills: Workplace Soft Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Listening Skills: Workplace Soft Skills comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Listening Skills: Workplace Soft Skills. It is available to all students, of all academic backgrounds. Requirements Our Listening Skills: Workplace Soft Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 2 sections • 22 lectures • 00:59:00 total length •Module 01: Quick Wins - The Cell Phone Secret to Good Listening Skills: 00:02:00 •Module 02: Stacking the Listening Environment in Your Favor: 00:04:00 •Module 03: The Telephone Listening Trap Will Never Catch You Again: 00:02:00 •Module 04: Housekeeping Note Sometimes You should Turn OFF Your Listening Skills: 00:01:00 •Module 05: Setting Just One Agenda Item Listening: 00:03:00 •Module 06: It Is Incredibly Easy to See How Well You Are Listening: 00:01:00 •Module 07: It's Even Easier to Listen When You Do This: 00:04:00 •Module 08: Technology Will Eat Your Brain Unless You Do This: 00:05:00 •Module 09: Using Your Most Effective Body Language Tool: 00:03:00 •Module 10: The Best Listening Body Language from the Neck Down: 00:04:00 •Module 11: Reading the Speaker's Body: 00:04:00 •Module 12: Connecting At the Emotional Level with Your Colleague to Hear All: 00:02:00 •Module 13: Mastering the Art of NOT Interrupting: 00:02:00 •Module 14: Asking for Clarification Is a Great Form of Listening: 00:02:00 •Module 15: Engaging In Conversation at Just the Right Time: 00:03:00 •Module 16: Strong Listening Creates Strong Reactions from You: 00:01:00 •Module 17: Honing Your Sense of Timing and Judgment to Make You a Great Listener: 00:02:00 •Module 18: Using the Magic of Pen and Paper Tools to Your Advantage: 00:04:00 •Module 19: Summarizing the Conversation Is Great for You and Your Colleague: 00:04:00 •Module 20: The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time!: 00:03:00 •Module 21: Conclusion - Your New Reputation as a Great Listener!: 00:03:00 •Assignment - Listening Skills: Workplace Soft Skills: 00:00:00
Overview This comprehensive course on Effective Listening Skills for Leaders will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Effective Listening Skills for Leaders comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Effective Listening Skills for Leaders. It is available to all students, of all academic backgrounds. Requirements Our Effective Listening Skills for Leaders is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 5 sections • 13 lectures • 01:09:00 total length •Introduction & Welcome: 00:02:00 •What is Your Listening Barrier?: 00:07:00 •Nonverbal Cues and Body Language Tips: 00:05:00 •Types of Listening for Leaders: 00:05:00 •Comprehensive Listening: 00:07:00 •Let's Practice Listening for Comprehension: 00:07:00 •Empathetic Listening: 00:09:00 •Let's Practice Listening with Empathy: 00:08:00 •Critical Listening: 00:08:00 •Let's Practice Critical Listening: 00:06:00 •Appreciative Listening: 00:03:00 •Next Steps: 00:02:00 •Assignment - Effective Listening Skills for Leaders: 00:00:00
In today's bustling world, the power of genuine listening is often overlooked, particularly in leadership positions. The 'Effective Listening Skills for Leaders' course delves deep into the core principles that underpin this invaluable skill, enabling leaders to build stronger connections, foster understanding, and drive meaningful change. From laying the foundation of active listening to mastering its nuanced techniques, this course offers a comprehensive guide for those eager to elevate their leadership prowess. Learning Outcomes Comprehend the core principles and importance of effective listening in leadership roles. Identify barriers to active listening and develop strategies to overcome them. Apply advanced techniques to ensure full engagement and understanding during conversations. Reflect on personal listening habits, recognising areas for improvement. Construct a personalised action plan for continuous enhancement of listening capabilities. Why buy this Effective Listening Skills for Leaders course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Effective Listening Skills for Leaders there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Effective Listening Skills for Leaders course for? Emerging leaders keen on amplifying their communication skills. Managers desiring a deeper connection with their teams. Professionals aiming to reduce misunderstandings and conflicts at work. Individuals keen on enhancing personal relationships through better listening. Anyone aspiring to boost their leadership potential through effective communication. Prerequisites This Effective Listening Skills for Leaders does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Effective Listening Skills for Leaders was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Team Leader: £25,000 - £35,000 Project Manager: £35,000 - £50,000 Human Resources Manager: £30,000 - £45,000 Operations Manager: £40,000 - £55,000 Executive Coach: £50,000 - £70,000 Organisational Development Consultant: £45,000 - £60,000 Course Curriculum Section 01: Introduction Introduction & Welcome 00:02:00 Section 02: Foundation of Listening What is Your Listening Barrier? 00:07:00 Nonverbal Cues and Body Language Tips 00:05:00 Types of Listening for Leaders 00:05:00 Section 03: Listening Skills & Practice Comprehensive Listening 00:07:00 Let's Practice Listening for Comprehension 00:07:00 Empathetic Listening 00:09:00 Let's Practice Listening with Empathy 00:08:00 Critical Listening 00:08:00 Let's Practice Critical Listening 00:06:00 Appreciative Listening 00:03:00 Section 04: Wrap Up and Next Steps Next Steps 00:02:00
Effective Listening Skills for Leaders
By The Teachers Training
Overview Effective Listening Skills for Leaders Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Effective Listening Skills for Leaders Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: Introduction Introduction & Welcome 00:02:00 Section 02: Foundation of Listening What is Your Listening Barrier? 00:07:00 Nonverbal Cues and Body Language Tips 00:05:00 Types of Listening for Leaders 00:05:00 Section 03: Listening Skills & Practice Comprehensive Listening 00:07:00 Let's Practice Listening for Comprehension 00:07:00 Empathetic Listening 00:09:00 Let's Practice Listening with Empathy 00:08:00 Let's Practice Critical Listening 00:06:00 Let's Practice Critical Listening 00:06:00 Appreciative Listening 00:03:00 Section 04: Wrap Up and Next Steps Next Steps 00:02:00 Assignment Assignment - Effective Listening Skills for Leaders 00:00:00
Listening Skills
By OnlineCoursesLearning.com
Listening Skills Certification Listening is fundamental for proficient achievement and stable connections. Helpless listening abilities bring about errors and struggle. Thusly, everybody can profit by figuring out how to listen well. In this course, you will gain proficiency with the contrasts among viable and insufficient tuning in and how to ensure that you have perceived your discussion accomplice's message. You will Learn: The distinction among dynamic and aloof tuning in Why you need to think about non-verbal correspondence close by expressed words, when tuning in to another person The most effective method to stay centered during a discussion Why you should take care not to interfere with others Step by step instructions to ensure that you have perceived what another person has advised you Advantages of Taking this Course: On the off chance that you work in a client centered work, this course will assist you with listening clients and resolve their issues By improving your listening abilities, you will improve your associations with your partners In the event that you are liable for dealing with a group, this course will assist you with recognizing your colleagues' issues and, thus, assist them with defeating mishaps On the off chance that your work involves intervention, this course will assist you with understanding everybody's point of view, when settling a question In the event that you work in deals, this course will assist you with recognizing a client's requirements and increment your odds of bringing a deal to a close
