361 Listening Skills courses delivered Online

Diploma in Health and Social Care Management Course Online This fully supported distance learning program is for you if you are looking for your first job or want to grow in your existing health and social care management profession. With our help, take the first significant step toward reaching your full potential now. Our Diploma in Health and Social Care Management is designed to help you gain knowledge and basic professional employability skills in these fields. The Diploma in Health and Social Care Management Course will give information that will support your capacity to operate as successful management in the hospital or social care business. It also provides both theoretical and practical knowledge in health and social care professions. Professionals have designed this Diploma in Health and Social Care Management Course to help you learn fast and efficiently, at your own speed and convenience. Learning Outcomes After completing this Diploma in Health and Social Care Management Course, you will be able to: Describe the fundamentals of health and social care management. Describe the concepts and principles of the NHS. Describe care and support planning. Know the importance of Person-centred Care. Develop effective communication and listening skills. Describe the concepts of Equality, Diversity and Rights concerning Health and Social Care. Maintain health and safety regulations. Know about safeguarding in social care. Identify social risk and needs in health care. Why Choose Diploma in Health and Social Care Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Health and Social Care Management Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Main Course: Diploma in Health and Social Care Management Free courses included with Diploma in Health and Social Care Management Course Course 01: Level 2 Certificate in Preparing to Work in Adult Social Care Course 02: Level 2 Youth Work Certificate [ Note: Free PDF certificate will provide as soon as completing the Diploma in Health and Social Care Management Course] Diploma in Health and Social Care Management Course Online Industry Experts Designed this Diploma in Health and Social Care Management Course into 13 detailed modules. Course Curriculum of Diploma in Health and Social Care Management Course Module 1: A Quick Overview of Health and Social Care Module 2: Understanding Healthcare Module 3: Understanding Social Care Module 4: The UK Health System Module 5: Care and Support Planning Module 6: Person-Centred Care Module 7: Communication in Health and Social care Module 8: Developing Effective Communication Skills Module 9: Developing Listening Skills Module 10: Understanding the Promotion of Equality, Diversity and Rights in Health and Social Care Setting Module 11: Responsibilities for Health and Safety Module 12: Safeguarding in Social Care Module 13: Identifying Social Risk and Needs in Health Care Assessment Method of Diploma in Health and Social Care Management Course After completing each module of the Diploma in Health and Social Care Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Diploma in Health and Social Care Management Course After completing the MCQ/Assignment assessment for this Diploma in Health and Social Care Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Diploma in Health and Social Care Management Course Online The Diploma in Health and Social Care Management Course has been professionally designed for motivated learners who want to learn the latest industry-specific information on health and social care management. Requirements Diploma in Health and Social Care Management Course Online Students who intend to enrol in this Diploma in Health and Social Care Management Course must meet the following requirements: Diploma in Health and Social Care Management: Good command of the English language Diploma in Health and Social Care Management: Must be vivacious and self-driven. Diploma in Health and Social Care Management: Basic computer knowledge Diploma in Health and Social Care Management: A minimum of 16 years of age is required. Career path Diploma in Health and Social Care Management Course Online Certificates Certificate of completion Digital certificate - Included

Oral Communication Skills

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Audit & Performance Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 37 course mega bundle that will exceed your expectations within your budget. The HR Audit & Performance Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Audit & Performance Management bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Audit & Performance Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :HR Management Level 3 Course 02 :Employment Law Level 3 Course 03 :Human Resources (HR) Audit Course 04 :Payroll Management Course Course 05 :Office Administration Certificate Course 06 :Virtual Interviewing for HR Course 07 :Virtual Training Masterclass Course 08 :Paralegal Course 09 :HR and Marketing Level 4 Course 10 :Recruitment Officer Diploma Course 11 :HR and Recruitment Consultant Training Course 12 :HR - Crisis Communication Course 13 :HR Assistant Skills Certification Course 14 :Motivational Interviewing Course 15 :Motivation Skills Course 16 :People Management Skills Level 3 Course 17 :Team Management Course 18 :Organizational Behaviour, HR and Leadership Course 19 :Dealing With Difficult People Training Course Course 20 :Delegation Skills Course 21 :Interpersonal Skills in Management Course 22 :Effective Listening Skills for Leaders Course 23 :Personal and Networking Skills Course 24 :Performance Centered Asset Management Course 25: Office Skills and Administration Management Diploma Course 26: Payroll Management and Systems Diploma Course 27: Contract Management Course Course 28: Workplace Stress Management Course 29: Positive Psychology Masterclass Course 30: Emotional Intelligence and Human Behaviour 7 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Learning Outcome This tailor-made HR Audit & Performance Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Audit & Performance Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 370 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Audit & Performance Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Audit & Performance Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Minute Taking Certification Minute taking is a key administrative role which significantly increases the effectiveness of meetings. Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions and tracking current discussions and actions. Without the specific skills needed to record information and output it in appropriate and effective ways, staff can become fearful of the process and refrain from taking the opportunity to practise critical skills. This course supports individuals to understand the role and learn the skills needed to effectively take minutes and support meetings, teams, groups, conferences and committees to enhance collaboration and efficiency. Minute taking is not just about writing notes. To be a good minute taker requires an in-depth understanding of how to prepare for the meeting, the responsibilities during the meeting and processes to follow once the meeting is over. There are also key skills in listening and communication which can rapidly enhance effectiveness and enjoyment of the role. Taking this course will prepare individuals to capture and output the correct level of detail and quality to meet internal and external compliance requirements. This course has been developed with experimental activities, detailed guidance and the opportunity to learn and practise the key skills and qualities mandatory for effective minute taking. The exercises, quizzes and worksheets assess progress as you go through the course, gradually building learning to a level of confident proficiency and expertise. What you will learn Lessons you will learn in this course include: Understanding the basics of minute writing The qualities of a minute taker The benefits of taking minutes Recording of minutes Minutes layout Minutes standards Technology in minute taking Common dos and don'ts when writing minutes Benefits of the course The benefits of taking this course include: Understanding meeting minutes templates and when to use them Know how to write different kinds of minutes suited to the occasion Developing your listening skills to extract important information Comprehend the style and tone of language and legal requirements Learn how to effectively edit and proofread minutes to ensure accuracy Taking this course will help individuals conquer fears and enhance skills. Organisational effectiveness can be dramatically improved by getting this key ability established in individuals and within teams. Anybody can learn how to take accurate minutes and quickly see the benefit this brings to the entire organisation. Course Modules/Lessons Module 1: Minute Taking Basics Module 2: Standards for Minute Taking Module 3: Pre-Meeting Preparation Module 4: During And After The Meeting Module 5: Personal Development

Tired of browsing and searching for a Team Leader course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Team Leader bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Team Leadercourse that will enhance your skills and prepare you for the competitive job market. Also, ourexperts are available for answering your queries on Team Leaderand help you along your learning journey. Advanced audio-visual learning modules of these Team Leader courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Team Leader, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Team Leader Bundle Consists of the following Premium courses: Course 01: Leadership & Management Diploma Course 02: Team Building Masterclass Course 03: Equality and Diversity Course 04: Conflict Management Course 05: Influencing and Negotiating Course 06: Diploma in Lean Leadership and Change Management Course 07: Leadership and Management Training Course Course 08: Leadership Skills for The Future Course 09: Effective Listening Skills for Leaders Course 10: Coaching Leaders for Success Course 11: Cross-Cultural Awareness Training Course 12: Effective Communication Skills Diploma Course 13: Motivation Skills Course 14: Problem Solving and Decision Making Enrol now in Team Leader to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Team Leaderexpertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Team Leader bundle. Requirements Our Team Leader course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Team Leader expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Leadership & Management Diploma) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Leadership & Management Diploma) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR and Contract Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The HR and Contract Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR and Contract Management bundle will help you build a solid foundation to become a proficient worker in the sector. This HR and Contract Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:HR Practice Essentials Level 4 Course 02:HR - Crisis Communication Course 03:HR Assistant Skills Certification Course 04:Motivational Interviewing Course 05:Motivation Skills Course 06:People Management Skills Level 3 Course 07:Interpersonal Skills in Management Course 08:Effective Listening Skills for Leaders Course 09:Personal and Networking Skills Course 10:Performance Centered Asset Management Course 11:Office Skills and Administration Management Diploma Course 12:Organizational Behaviour, HR and Leadership Course 13:Office Administration Certificate Course 14:Contract Management Course Course 15:Workplace Stress Management Course 16:Positive Psychology Masterclass Course 17:Emotional Intelligence and Human Behaviour Course 18:Delegation Skills Course 19:HR and Recruitment Consultant Training Course 20:HR Advisor and Recruitment Training Diploma Course 21:HR Management Level 3 Course 22:Employment Laws & Recruitment Process 2020 - Level 3 Course 23:Human Resources (HR) Audit Course 24:Payroll Administrator and UK Payroll System Training Course 25:Team Management Course 26:Dealing With Difficult People Training Course Course 27:Virtual Interviewing for HR Course 28:Virtual Training Masterclass Course 29:HR and Marketing Level 4 Course 30:Recruitment Officer Diploma 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made HR and Contract Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR and Contract Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR and Contract Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR and Contract Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Management and Team Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The HR Management and Team Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Management and Team Management bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Management and Team Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:HR Management Level 3 Course 02:Employment Law Level 3 Course 03:Human Resources (HR) Audit Course 04:Payroll Management Course Course 05:Office Administration Certificate Course 06:Virtual Interviewing for HR Course 07:Office Skills and Administration Management Diploma Course 08:Payroll Management and Systems Diploma Course 09:Contract Management Course Course 10:Workplace Stress Management Course 11:Positive Psychology Masterclass Course 12:Dialectical Behaviour Therapy Course 13:Dealing With Difficult People Training Course Course 14:Delegation Skills Course 15:Interpersonal Skills in Management Course 16:Effective Listening Skills for Leaders Course 17:Personal and Networking Skills Course 18:Performance Centered Asset Management Course 19:HR - Crisis Communication Course 20:HR Assistant Skills Certification Course 21:Motivational Interviewing Course 22:Motivation Skills Course 23:People Management Skills Level 3 Course 24:Team Management Course 25:Virtual Training Masterclass Course 26:HR and Marketing Level 4 Course 27:Recruitment Officer Diploma Course 28:HR and Recruitment Consultant Training Course 29:HR Advisor and Recruitment Training Diploma Course 30:HR Practice Essentials Level 4 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made HR Management and Team Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Management and Team Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Management and Team Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Management and Team Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified HR Management and Recruitment Skills bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The HR Management and Recruitment Skills related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive HR Management and Recruitment Skills bundle will help you build a solid foundation to become a proficient worker in the sector. This HR Management and Recruitment Skills Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:HR Management Level 3 Course 02:Employment Law Level 3 Course 03:Human Resources (HR) Audit Course 04:Payroll Management Course Course 05:Office Administration Certificate Course 06:Virtual Interviewing for HR Course 07:Office Skills and Administration Management Diploma Course 08:Payroll Management and Systems Diploma Course 09:Contract Management Course Course 10:Workplace Stress Management Course 11:Positive Psychology Masterclass Course 12:Emotional Intelligence and Human Behaviour Course 13:Dealing With Difficult People Training Course Course 14:Delegation Skills Course 15:Interpersonal Skills in Management Course 16:Effective Listening Skills for Leaders Course 17:Personal and Networking Skills Course 18:Performance Centered Asset Management Course 19:HR Assistant Skills Certification Course 20:Motivational Interviewing Course 21:Motivation Skills Course 22:People Management Skills Level 3 Course 23:Team Management Course 24:Organizational Behaviour, HR and Leadership Course 25:Virtual Training Masterclass Course 26:Paralegal Course 27:HR and Marketing Level 4 Course 28:Recruitment Officer Diploma Course 29:HR and Recruitment Consultant Training Course 30:HR - Crisis Communication 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made HR Management and Recruitment Skills bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This HR Management and Recruitment Skills Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the HR Management and Recruitment Skills bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in HR Management and Recruitment Skills Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Office Management and Delegation Skills bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 33 course mega bundle that will exceed your expectations within your budget. The Office Management and Delegation Skills related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Office Management and Delegation Skills bundle will help you build a solid foundation to become a proficient worker in the sector. This Office Management and Delegation Skills Bundle consists of the following 30 CPD Accredited Premium courses - Course 01:Office Management Course 02:Office Skills and Administration Level 3 Course 03:Office Admin and Reception Course 04:Stress Management Training Course 05:Positive Psychology Masterclass Course 06:Dialectical Behaviour Therapy Course 07:Motivation Skills Course 08:People Management Skills Level 3 Course 09:Team Management Course 10:Dealing With Difficult People Training Course Course 11:HR Management Level 3 Course 12:HR Management and Employment Law Diploma Course 13:HR Advisor and Recruitment Training Diploma Course 14:HR and Marketing Level 4 Course 15:HR Practice Essentials Level 4 Course 16:HR - Crisis Communication Course 17:HR Assistant Skills Certification Course 18:Motivational Interviewing Course 19:Emotional Intelligence and Human Behaviour Course 20:Contract Manager Diploma Course 21:Delegation Skills Course 22:Interpersonal Skills in Management Course 23:Effective Listening Skills for Leaders Course 24:Personal and Networking Skills Course 25:Performance Centered Asset Management Course 26:Advanced Excel Course (Formula, VLOOKUP & Power Query) Course 27:Virtual Interviewing for HR Course 28:Virtual Training Masterclass Course 29:Recruitment Officer Diploma Course 30:HR and Recruitment Consultant Training 3 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01: Career Development Plan Fundamentals Course 02: CV Writing and Job Searching Course 03: Interview Skills: Ace the Interview Learning Outcome This tailor-made Office Management and Delegation Skills bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Office Management and Delegation Skills Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Office Management and Delegation Skills bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Office Management and Delegation Skills Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

The often-used phrase, 'just the receptionist', completely misrepresents the role. An excellent receptionist is a most valuable resource for any organisation. This programme has been designed specifically to deal with the essential skills necessary to represent the organisation to the best possible effect. It will also help you get the most out of your working day. There are six key reasons to take part in this workshop. It will help you: See your role in a new light Develop your communication skills Deal with different types of customer and situation Boost your confidence Cope in a pressurised environment Get more satisfaction from your working day 1 Introduction Workshop objectives and personal objectives The challenges of 21st century communication What makes an excellent point of Reception? And why is it so important? Who and where are our customers? As a customer, how do you like to be treated? What makes people feel valued? Objective and subjective aspects of customer service 'Micro moments' that shape the relationship 2 Communication on reception Definition of communication Barriers to good communication The 'recipe' of verbal, vocal and visual aspects of communication Differences between communicating face-to-face and on the telephone Communication 'leaks' The primitive human response The impact of visual communication - body language, gesture and facial expression Voice - tone, speed, volume, pitch, clarity, inflection, pacing Words - positive words and phrases compared with negative terminology Professional greetings face-to-face Steering the conversation with effective questioning 3 Telephone excellence How we use the telephone Qualities of the telephone Non-verbal communication on the telephone - what aspects can be 'seen' by the other person? Professional telephone etiquette Taking and leaving messages - key points that can help customers, colleagues and the organisation Clarifying information 4 Listening skills for accuracy and relationship building How accurate are your listening skills? What are the challenges for accurate listening? Active / empathetic listening 5 Creating a rapport by 'style flexing' Understanding how different people communicate Shaping our message to the other person so that they feel understood How changing situations can alter communication needs 6 Confidence and assertiveness Recognising different styles of behaviour - aggressive, passive and assertive Qualities of assertive communication - verbal, vocal and visual Assertive techniques - basic, persistence, negotiation / empathetic Demonstrating confidence 7 Coping in a pressurised environment Words - the most useful ones to use with stressed people and identifying the 'red rag' words Challenging situations - what do you find difficult and how do you respond? Dealing with outbursts of anger Bringing non-stop talkers back from their tangent Constructive ways to say 'no' 8 Pulling it all together Action plans Summary of key learning points