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  Unleash the potential of Basic Social Media Marketing! In a world dominated by Facebook, Instagram, Twitter, and YouTube, this course equips you with the skills to navigate and dominate. In today's digital age, mastering Basic Social Media Marketing is not just a skill; it's a necessity.   The ability to navigate and leverage Facebook, Instagram, Twitter, and YouTube is paramount for anyone aiming to thrive in the interconnected web of social media. This course is the key to unlocking the secrets of effective online marketing across major platforms. From building profitable funnels to mastering A/B split testing, each unit is crafted to empower you with skills that can transform your online presence.   Are you grappling with the challenge of reaching your target audience in the crowded digital space? Basic Social Media Marketing is the solution. This course is not just about understanding the nuances of social marketing; it's about wielding that knowledge to turn your digital presence into a powerful tool for success. By the end of this course, you'll be equipped with the expertise needed to craft compelling content, build profitable funnels, and conduct data-driven marketing campaigns.   Learning Outcomes Understand effective social marketing strategies for Facebook, Instagram, Twitter & YouTube. Apply marketing techniques tailored to other major social media platforms. Master the art of funnel building to optimise for profitable outcomes. Implement A/B split testing methods for data-driven marketing decisions. Develop skills in creating engaging content for diverse social media audiences. Analyse and interpret social media metrics to gauge marketing success. Demonstrate proficiency in crafting targeted social media ad campaigns.   Who Is This Course For Business owners seeking to enhance online visibility. Aspiring marketers aiming to master social media strategies. Individuals wanting to grow personal or business brands online. Entrepreneurs looking to optimise social media for profitability. Anyone eager to unlock the secrets of effective digital marketing.   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Social Media Manager: £25,000 - £40,000 per annum. Digital Marketing Specialist: £30,000 - £45,000 per annum. Content Marketing Strategist: £28,000 - £38,000 per annum. Social Media Analyst: £25,000 - £35,000 per annum. E-commerce Marketing Coordinator: £22,000 - £32,000 per annum.   Prerequisites To join the Basic Social Media Marketing, no prior qualifications or experience are required. Designed by professionals, the course is compatible with PCs, Macs, tablets, and smartphones. Enjoy flexibility, accessing the course from any location with a reliable internet connection.   Certification Upon concluding the Basic Social Media Marketing programme, an assignment test awaits completion. This test is accessible during or post-course. Successfully passing provides access to a £4.99 PDF certificate. If a hard copy is desired, it can be obtained for an extra £8. Course Curriculum Unit 01: Social Marketing for Facebook, Instagram, Twitter & YouTube Social Marketing Introduction 00:01:00 Marketing On Facebook & Instagram 00:19:00 Marketing On Twitter & YouTube 00:14:00 Unit 02: Marketing On the Other Major Social Media Sites Introduction to Pintrest Marketing 00:01:00 Pintrest Marketing - Part 1 00:07:00 Pintrest Marketing - Part 3 00:11:00 Pintrest Marketing - Part 3 00:11:00 Linkedln Marketing Intro 00:01:00 Linkedln Marketing - Part 1 00:06:00 Linkedln Marketing - Part 2 00:07:00 LinkedIn Marketing - Part 3 00:05:00 Unit 03: Funnel Building for Profits Introduction to Funnel Building 00:01:00 Funnel Building - Part 1 00:04:00 Funnel Building - Part 2 00:07:00 Funnel Building - Part 3 00:09:00 Unit 04: A/B Split Testing Introduction to Split Testing 00:01:00 Split Testing - Part 1 00:10:00 Split Testing - Part 2 00:05:00 Split Testing - Part 3 00:09:00 Assignment Assignment - Basic Social Media Marketing 00:00:00

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Gain expert knowledge in social media marketing strategies, analytics, content creation, and advertising. Enhance your digital marketing skills for success.

Give a compliment to your career and take it to the next level. This Residential Property Sales will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Residential Property Sales will help you keep ahead of the pack. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Residential Property Sales, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Residential Property Sales course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Residential Property Sales Bundle Consists of the following Premium courses: Course 01: Residential Property Sales Course 02: Property Law and Legislation Course 03: Property & Estate Agent Course 04: Property Marketing Course 05: Interior Design Professional Diploma Course 06: Customer Relationship Management Course 07: Sales: Psychology of Customers Course 08: Capital Budgeting & Investment Decision Rules Course 09: Applied Business Analysis Diploma Course 10: Social Media Marketing Training Course 11: Decision-Making So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Residential Property Sales: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) Curriculum of the Bundle Course 01: Residential Property Sales Module 01: Introduction Module 02: Valuation of Real Estate Module 03: Law Relating to Residential Property Sales Module 04: Residential Agency Module 05: Finances Involved in Buying and Selling Property Module 06: Property Appraisal and Basic Building Construction and Defects Module 07: Records and Systems Module 08: UK Tax on Property Course 02: Property Law and Legislation Course 03: Property & Estate Agent Course 04: Property Marketing Module 01 - Listing Properties and Marketing Module 02 - The Letting Process and Tenancy Agreement Module 03 - Strategies for a Real Estate Investor And Much More..... Course 05: Interior Design Professional Diploma Module 1: Introduction to Interior Design Module 2: Design Principles Module 3: Project Overview Module 4: Design Elements Module 5: Design Elements Practical Components Module 6: Room by Room Design Module 7: Popular Interior Designs Module 8: Sustainable Design Module 9: Presenting Your Ideas Module 10: Managing Interior Design Business Course 07: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 07: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 08: Capital Budgeting & Investment Decision Rules Section 01: Introduction Section 02: NPV Method Section 03: Payback Period Method Section 04: Internal Rate of Return (IRR) Section 05: Evaluating Projects in Different Lives Section 06: Conclusion Course 09: Applied Business Analysis Diploma Module 01: Introduction to Business Analysis Module 02: Business Processes Module 03: Business Analysis Planning and Monitoring Module 04: Strategic Analysis and Product Scope Module 05: Solution Evaluation Module 06: Investigation Techniques Module 07: Ratio Analysis Module 08: Documenting and Managing Requirements Module 09: Career Prospect as a Business Analyst in the UK Course 10: Social Media Marketing Training Module 01: Social Media Marketing Module 02: Sales Psychology Module 03: Business Branding Module 04: Search Engine Optimization Module 05: Facebook Marketing Module 06: YouTube Marketing Module 07: Instagram Marketing Module 08: Twitter Marketing Module 09: Pinterest Marketing Module 10: LinkedIn Marketing Module 11: Quora Marketing Course 11: Decision-Making Module 01: What is Decision Making? Module 02: Stress and Its Impact Module 03: Time Stress and Decision Making Module 04: Personal Level Decision making Under Stress Module 05: Organisational Level Decision making Under Stress Module 06: Decision Making for Conflict Management CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Residential Property Sales bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Residential Property Sales is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Residential Property Sales) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Many people have a misconception about networking events, and lose out on new business opportunities as a result. They either don't appreciate the real benefits and techniques of networking and don't attend events, or they attempt to 'sell on the first date', causing resentment. You can either attempt to make a sale for a quick buck (which is particularly likely to backfire at a networking event), or you can try to open a long-term relationship, creating new opportunities and a high lifetime value customer (which is how it's meant to be done). Networking, when done properly, is an excellent tool for referrals. But you have to appreciate that it's done on the basis of giving rather than receiving and this doesn't always come naturally to sales professionals. The old saying that it's about getting to 'know, like and trust' is still true. This workshop is about having your prospects and customers getting to know, like and trust you, and building that lifetime value as a result. By the end of this programme, participants will be able to: Understand what networking is - networking etiquette Know how and where to network Clarify their objectives - why network Use the 4 basic questions to start a conversation Build rapport quickly and easily Answer the question 'What do you do?' effectively in a few seconds Deliver a 60-second pitch Break into a group Prepare for a network meeting Identify opportunities Use tools to assist in networking 1 Introduction Aims and objectives 2 What is networking? Why network - objectives and goal setting Networking etiquette Preparation - online and offline tools to use Identify networking opportunities - where to network Know what you have to offer 'Know, like and trust' - the process 3 What do you do? Answer in 5-10 seconds Create and deliver a 60-second pitch Who is your target market? 4 Starting a conversation Breaking into a group Building rapport The 4 questions to start a conversation Moving on 5 Communicate and engage LISTEN - 4 types of listening skill Ask powerful questions Influence - don't sell What can you do to help others - give to get 6 Power of referrals Who can give you referrals? When to give or ask for referrals Have a referral system Showing appreciation 7 Social media and other online tools Using LinkedIn and other social media Online directories 8 Next steps Following up Arranging one-to-one meetings Developing relationships

Course Overview: Our Product Manager course will prepare you for a dynamic career. Learn essential product management skills like innovation, leadership, and data-driven decision-making from industry experts in this rapidly growing market. According to recent reports, the global product management market will be worth £15 billion by 2025, indicating significant career opportunities.According to a recent LinkedIn study, demand for Product Managers is increasing at a 30% faster rate than for other jobs. Product management is more than just a job; it is an art that combines strategic thinking, creativity, and business knowledge.Enrol today to gain key product management skills, join a supportive community, and begin your journey to a successful product management career. Key Features of the Course: CPD certificate upon successful completion 24/7 Learning Assistance Engaging and interactive learning materials Case studies and real-world examples Who is This Course For? This Product Manager course is designed for individuals from various backgrounds who are eager to excel in the field of product management. Whether you're a recent graduate, a mid-career professional looking for a change, or even an experienced entrepreneur seeking to enhance your product development skills, this course provides the essential knowledge and tools to succeed. What You Will Learn: You will explore the various types of products and their unique characteristics, understanding how product classification influences marketing and distribution strategies. You will gain valuable insights into effective product planning and strategy formulation through real-world case studies, including market analysis, competitive analysis, and target audience identification. The Product Manager course will equip you with the necessary knowledge and skills to navigate the stages of new product development, from ideation to commercialisation. You will learn the importance of market research and customer insights in the product development process and strategies for managing innovation and fostering a culture of creativity within an organisation. Understanding the concept of a product life cycle and its stages will be a key component of your learning journey. You will explore how the product life cycle impacts marketing strategies and resource allocation, and you will learn techniques to extend the life cycle of a product and manage declining products effectively.Product pricing strategy is another critical aspect that you will delve into during this course. You will gain an understanding of the factors that influence product pricing decisions and explore various pricing strategies used in the industry. Furthermore, you will learn about the marketing process, branding strategies, channels management, and financial analysis for product management. These topics will provide you with a holistic view of product management and equip you with the skills necessary to excel in the field. Why Enrol in This Course: Enrolling in our Product Manager course provides you with several advantages that will set you apart in the competitive job market. Here are some compelling reasons why you should consider joining: Top reviewed course Recently updated Growing job opportunities Requirements: To fully benefit from this Product Manager course, you only need a basic understanding of business concepts and a passion for product development. No prior experience or technical expertise is required. Career Path: Completing our Product Manager course opens up doors to various rewarding careers in product management. Some of the in-demand roles you can pursue, along with their average UK salaries, include: Product Manager - £60,000 per annum Product Marketing Manager - £50,000 per annum Product Analyst - £45,000 per annum Brand Manager - £55,000 per annum Product Development Manager - £65,000 per annum E-commerce Manager - £50,000 per annum Innovation Strategist - £70,000 per annum Certification: Upon successfully completing the Product Manager course, you will receive a CPD (Continuing Professional Development) certificate, recognised globally and demonstrating your commitment to professional growth and development in product management. Don't miss out on the opportunity to kick-start or advance your career in product management. Enrol in our Product Manager course today and embark on a rewarding journey towards success and innovation!" Course Curriculum 10 sections • 10 lectures • 04:40:00 total length •Introduction to Product Management: 00:18:00 •Product Classification: 00:28:00 •Developing the Product Plan: 00:24:00 •New Product Development: 00:24:00 •Levels of a Product and Product Life Cycle: 00:19:00 •Product Pricing Strategy: 00:25:00 •The Marketing Process: 00:49:00 •Branding Strategy: 00:39:00 •Channels Management: 00:27:00 •Financial Analysis for Product Management: 00:27:00

Description: Do you want to learn the most updated and latest trend on how to market your business?In this diploma course, you will be able to know the importance of social media marketing and why it is considered as one of the most effective marketing strategies. You will also learn how effectively you can market on social media by learning the required skills. This course has been designed to teach you the best strategies of social media marketing including effective planning, execution, glitches, managing, techniques etc. In today's existing modern technology and innovation, organisations require capable social media marketing techniques. In this course, you'll make sense of how to match markets to social procedures to advantageously build up your business. You'll use web based systems administration contraptions and stages to the arrangement, supervise, and overhaul social fights to propel advancement and position your picture in the overall electronic business focus. You'll make concentrated on the substance to begin a talk with various social gatherings. Who is the course for? Employees of the business industry and other businessmen who want to learn how to become profitable through Social Marketing. People who have an interest in Digital Social Marketing and how to effectively communicate and try promotion to their potential clients. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Social Media Marketing will be very beneficial and helpful, especially to the following careers: Businessman Digital Manager Marketing and Promotions Specialists Marketing Managers Product Creators Sales Managers Sales and Promotions Specialists Social Media Managers Top Executives And Many More! Social Media Marketing Introduction 00:30:00 Understanding the Value of Social Media Buzz and What It Can Do For Your Business 01:00:00 Developing a Winning Social Media Marketing Plan 01:00:00 Setup and Manage a Facebook Page That Works 01:00:00 Tweet Your Way to Online Prominence 01:00:00 Build Your Network with LinkedIn 01:00:00 Captivate Your Audience with YouTube 01:00:00 Conclusion 00:15:00 Facebook Marketing Basics Introduction to Facebook 00:15:00 Why You Should Care 00:15:00 Setting up a Facebook Page 00:30:00 How to Get More Likes for Your Facebook Page 00:30:00 Facebook Advertising 00:30:00 How Much Does Facebook Advertising Cost? 00:30:00 Marketing on Facebook 01:00:00 Create a Content Calendar 00:15:00 Understanding Edge Rank & the Art of Engagement 00:15:00 Twitter Marketing TWITTER FOR BUSINESS 00:15:00 TOP TWITTER TIPS 00:15:00 TWITTER IS 00:15:00 BUSINESS TERMS 00:15:00 WHY USE TWITTER FOR MARKETING 00:15:00 TWITTER MARKETING BASICS 01:00:00 TWITTER METRICS 00:30:00 YOUR BIO 00:15:00 WHEN TO TWEET 00:15:00 BUILDING YOUR COMMUNITY 00:15:00 GENERATING LEADS 00:15:00 REAL-TIME TWITTER MARKETING 00:15:00 ENGAGEMENT 00:15:00 TWETIQUETTE (TWEETING ETIQUETTE) 00:15:00 Instagram Marketing What is Instagram? 00:15:00 Instagram for Business 00:15:00 Instagram & Community 00:15:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Diploma in Social Media Marketing 00:20:00 Final Exam Final Exam- Diploma in Social Media Marketing 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unlock Financial Success with 'Accounting for Tax' Text Course! 📚 Welcome to the ultimate guide to mastering the intricate world of Accounting for Tax! Are you ready to navigate the complexities of tax accounting with confidence and finesse? Look no further! Our comprehensive text course is designed to equip you with the essential knowledge and skills to excel in understanding tax regulations, optimizing tax strategies, and ensuring compliance.   Why Choose 'Accounting for Tax'? ✅ Comprehensive Curriculum: Dive deep into the fundamental principles and advanced concepts of tax accounting through our meticulously crafted curriculum. From understanding tax codes to preparing tax returns, we've got you covered! ✅ Practical Insights: Gain practical insights and real-world examples that bridge the gap between theory and application. Learn from industry experts who bring years of experience to the table, providing invaluable perspectives on navigating tax complexities. ✅ Flexible Learning: Access our text course anytime, anywhere, at your own pace. Whether you're a busy professional or a student juggling multiple responsibilities, our flexible learning format allows you to tailor your learning experience to fit your schedule. ✅ Lifetime Access: Enjoy lifetime access to course materials and updates, ensuring that you stay ahead of the curve in an ever-evolving tax landscape. Reinforce your knowledge whenever you need it, with no expiration date on your learning journey. ✅ Boost Your Career: Elevate your career prospects and unlock new opportunities with a solid understanding of tax accounting. Whether you're a finance professional looking to enhance your skills or a business owner aiming to optimize tax strategies, this course is your pathway to success. ✅ Interactive Resources: Engage with interactive resources, quizzes, and assessments that reinforce learning and gauge your progress. Get hands-on experience with practical exercises that simulate real-world scenarios, empowering you to apply your newfound knowledge with confidence.   Who is This For? 🎯 'Accounting for Tax' is ideal for individuals seeking to deepen their understanding of tax accounting, including: Finance professionals looking to expand their expertise and advance their careers. Business owners and entrepreneurs aiming to optimize tax strategies and minimize liabilities. Accounting students and graduates seeking to enhance their skills and marketability in the workforce. Anyone interested in gaining a comprehensive understanding of tax regulations and compliance.   Career Path 🚀 Embark on a rewarding career path with the skills and knowledge acquired from our 'Accounting for Tax' text course. Unlock opportunities in various sectors, including: Public accounting firms: Join prestigious firms and provide tax advisory services to clients. Corporate finance: Work in finance departments of corporations, managing tax planning and compliance. Government agencies: Pursue opportunities in tax authorities or regulatory bodies, ensuring adherence to tax laws. Consulting firms: Offer specialized tax consulting services to businesses seeking strategic guidance.   FAQs Is prior accounting knowledge required to enroll in this course? While prior accounting knowledge is beneficial, our course is designed to accommodate learners of all levels. Whether you're a beginner or an experienced professional, our comprehensive curriculum provides a solid foundation in tax accounting. How long does it take to complete the course? The duration of the course varies depending on individual learning pace and schedule. However, most learners complete the course within a few weeks, dedicating a few hours each week to study. Will I receive a certificate upon completion of the course? Yes, upon successfully completing the course and any associated assessments, you will receive a certificate of completion. This certificate serves as recognition of your achievement and can be a valuable addition to your resume or LinkedIn profile. Are there any prerequisites for taking this course? There are no specific prerequisites for enrolling in 'Accounting for Tax.' However, a basic understanding of accounting principles can be helpful for grasping certain concepts more efficiently. Is the course updated regularly to reflect changes in tax laws? Yes, we are committed to keeping our course content up-to-date with the latest developments in tax laws and regulations. Our team of experts continuously monitors changes in the tax landscape to ensure that our students receive the most current and relevant information.   Don't miss out on this opportunity to unlock the secrets of tax accounting and propel your career to new heights! Enroll in our 'Accounting for Tax' text course today and take the first step towards financial success! 🌟 Course Curriculum Module 1 Introduction to Loans Introduction to Loans 00:00 Module 2 Taxable Income Calculation and Recognition Taxable Income Calculation and Recognition 00:00 Module 3 Depreciation and Amortization for Tax Purposes Depreciation and Amortization for Tax Purposes 00:00 Module 4 Taxation of Business Entities Taxation of Business Entities 00:00 Module 5 International Taxation and Transfer Pricing International Taxation and Transfer Pricing 00:00 Module 6 Tax Credits and Incentives Tax Credits and Incentives 00:00

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans

8 day live online class Total duration: 24 hours Classes run once a month from 18:30-21:30 GMT (13:30-14:30 EST) over an 8 day period