1398 Life Coach Training courses

Being stressed to a certain degree is normal. It is a psychological and physical reaction to the things happening in your life. While a minimal amount of stress can be a motivating factor to urge you to perform better, but increased and continuous stress can cause serious damage to your mental and physical self. This Anxiety & Stress Management Coaching Certification is designed for anyone who wants to coach others about time management, personal or business goals, and self-improvement. To help you through the process, celebrity life coach expert Felix Harder will guide you through the Anxiety & Stress Management Coaching Certification program in a simple, comprehensive manner.  Felix Harder is a certified life coach program developer, fitness coach, nutritionist, and author of numerous best-selling fitness practice books on Amazon. Felix has been guiding over 20,000 global students with proven psychological management routines, nutrition plans, mental and physical fitness strategies, and routines. His ultimate goal is to help people to live fitter, healthier, and happier life. The first step to stress management is to recognize it and deal with it without stressing further. This course is designed to help you understand the root of your stress and to provide you with tools to manage them better. You will be able to teach your clients to identify the issues and resolve them to relieve stress through simple basic exercise and mind hacks. Learning Outcome Gain a deeper understanding of what makes people stressed and how to deal with different levels of stress. Discover the importance of eating healthy and getting an adequate amount of sleep. Explore the psychological aspects of the human mind, why people stress over a situation beyond their control, and how to negate this mindset. Learn how to deal with negative situations with a positive attitude. Uncover different stress management techniques used by professionals and how to incorporate them into your lifestyle. Learn how you can change the way that you perceive various situations. Why You Should Choose 'Anxiety & Stress Management Coaching Certification (CPD)' Course 2.5+ hours of on-demand video lectures, comprehensive articles, and downloadable resources. Lifetime access to the course. No hidden charges or exam fees. Affordable premium-quality E-learning content, you can learn at your own pace. Transparent assessment system, instant results, full tutor supports. Internationally recognized CPD Accredited certification, instantly downloadable PDF copy on successful completion. Obtain the original print copy of your certificate, dispatched the next working day for as little as £9. You will learn the different psychological aspects of stress and the benefits of stress management. You will explore various techniques and strategies to gain control of your actions to help you manage your stress and enable you to help people to lead a happier and healthier life. Who Is This Course For? This course is perfect for professionals like therapists, mental health workers, and growth hack programmers who want to develop their life coaching skills to coach others about personal development, personal transformation, and self-improvement.  It is also great for beginners who want to improve their stress management skills and aspire to build a career in life coaching. Requirements No specific qualifications are required. Fully accessible from any internet-enabled smart device. Career Path The Internationally recognized CPD Accredited certification received upon course completion will boost up your resume if you are a working professional in the psychological healthcare sector or aspiring to pursue a career as a specialist Life Coach. Introduction Introduction & What You Will Learn FREE 00:03:00 The Difference Between Stress And Anxiety FREE 00:03:00 Short vs Long Term Stress 00:02:00 The Effects Of Stress & Anxiety On Your Body 00:05:00 Science-Based Stress & Anxiety Management What Is Science-Based Stress & Anxiety Management 00:02:00 Proven Strategies & Techniques 00:02:00 Calm Breathing Calm Breathing Overview 00:01:00 The Benefits Of Proper Breathing 00:03:00 Breathing Exercise #1 - Three Part Breath 00:02:00 Breathing Exercise #2 - Bellows Breath 00:02:00 Breathing Exercise #3 - Diaphragmatic Breathing 00:02:00 Progressive Muscle Relaxation Progressive Muscle Relaxation Overview 00:02:00 How PMR Helps Reduce Stress & Anxiety 00:03:00 Complete PMR Routine 00:07:00 Exercise For Stress Management Exercise For Stress Management Overview 00:01:00 How Exercise Helps Reduce Stress 00:05:00 Stress Management Workout 00:03:00 Beginner Weight Lifting Routine 00:06:00 What Is HIIT Cardio 00:03:00 How To Design A HIIT Cardio Workout 00:05:00 Nutrition For Stress Management Dieting For Stress Management Overview 00:01:00 How Your Diet Affects Your Health 00:04:00 How To Eat For A Longer & Healthier Life 00:01:00 How Many Calories Should You Consume? 00:02:00 Calculating TDEE 00:03:00 Healthy Weight Ranges 00:02:00 The Right Food Choices 00:02:00 The Best Foods For Stress Relief 00:03:00 The Best Foods For Energy 00:03:00 Supplements For Improved Sleep 00:02:00 Supplements For More Focus 00:02:00 Relationships & Stress Relief Relationships & Stress Overview 00:01:00 The Health Benefits Of Strong Relationships 00:03:00 How To Build Stronger Relationships 00:04:00 How To Fix A Broken Friendship 00:06:00 How To Manage Stress In A Romantic Relationship 00:04:00 Organizing Your Environment Organizing Your Environment For Stress Management 00:01:00 The Modern Problem 00:04:00 Why We Are Faced With Too Many Distractions 00:02:00 How To Reduce Your Decisions 00:05:00 Organizing Your Home 00:07:00 Organizing Your Time 00:06:00 Organizing Your Work 00:08:00

Course Description Get instant knowledge from this bite-sized Career Coaching Fast-Track Course: Part 1 course. This course is very short and you can complete it within a very short time. In this Career Coaching Fast-Track Course: Part 1 course you will get fundamental ideas of career coaching, the key understanding of the ethical aspects of coaching and so on. Enrol in this course today and start your instant first step towards learning about career coaching. Learn faster for instant implementation. Learning outcome  Familiarise with career coaching Understand the career seeker Gain in-depth knowledge of the ethical aspects of coaching and mentoring How Much Do Career Coaches Earn? Senior - £68,000(Appx.) Average - £47,000(Appx.) Starting - £32,000(Appx.) Requirement Our Career Coaching Fast-Track Course: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Coaching Fast-Track Course: Part 1 Module 01: Introduction to Career Coaching 00:24:00 Module 02: The Career Seeker 00:21:00 Module 03: Ethical Aspects of Coaching and Mentoring 00:31:00 Assignment Assignment - Career Coaching Fast-Track Course: Part 1 00:00:00

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Unlock Your Potential with the Personal Development Coach Online Course - a comprehensive program designed to empower you with the skills and knowledge needed to excel in various aspects of personal and professional growth. This course bundle consists of 11 dynamic courses, including the first course that is QLS-endorsed, and you will receive a QLS hardcopy certificate for free, highlighting the significance of this prestigious accreditation. The remaining 10 courses are CPD-QS accredited, ensuring the highest standard of quality and relevance. With a focus on relevant skills and real-world application, this online course equips you with invaluable tools and techniques to enhance your personal development journey. Learn how to harness the power of functional skills IT, career coaching, self-esteem and confidence building, emotional intelligence, human behaviour, spiritual life coaching, organisational skills, nutrition, counselling skills, communication skills, and workplace stress management. The diverse range of topics covered in this course bundle provides you with a holistic approach to personal growth and self-improvement. Enrol in the Personal Development Coach Online Course now and take the first step towards realising your goals. This Personal Development Coach Online Course Bundle Package includes: Course 01: Diploma in Personal Development Coach at QLS Level 5 10 Premium Additional CPD QS Accredited Courses - Course 01: Functional Skills IT Course 02: Career Coaching Course 03: Self Esteem & Confidence Building Course 04: Emotional Intelligence and Human Behaviour Course 05: Spiritual Life Coaching Course 06: Organisational Skills Course for Administrator Course 07: Food and Mood: Improving Mental Health Through Diet and Nutrition Course 08: Counselling Skills Training Course 09: Communication Skills Masterclass Course 10: Workplace Stress Management Diploma Why Prefer This Personal Development Coach Online Course Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Personal Development Coach Online Course bundle courses, you will be able to learn: Functional skills IT, enabling you to excel in today's technology-driven world. Career coaching, empowering you to guide others in achieving their professional goals. Building self-esteem and confidence, leading to improved self-worth and resilience. Understanding emotional intelligence and human behaviour, facilitating better relationships and communication. Spiritual life coaching, enabling you to help others find purpose and fulfilment. Organisational skills for administrators, enhancing productivity and efficiency in the workplace. Improving mental health through diet and nutrition, recognizing the crucial connection between food and mood. Developing counselling skills, enabling you to provide support and guidance to those in need. Mastering communication skills, leading to effective interpersonal relationships and professional success. Workplace stress management, equipping you with strategies to mitigate stress and promote well-being. ***Curriculum breakdown of Personal Development Coach Online Course*** Module 01: Introduction to Personal Development Coach Module 02: Introduction to Coaching and Mentoring Module 03: Aspects of Coaching and Mentoring Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Fundamental Qualities of a Coach Module 06: Life Coaching Methods Module 07: Understanding Spiritual Life Coaching Module 08: Key Themes of NLP Module 09: Cognitive Behavioural Therapy Module 10: Effective Communication Skills Module 11: Personal Skills Module 12: Management Skills Module 13: Time Management Module 14: Organisational Skills Module 15: Improvement of Presentation Skills Module 16: Motivation and Mindset Module 17: Visualising Whole Life Goals Module 18: Development of Personality Module 19: Setting Up as a Coach How is the Personal Development Coach Online Course Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive course bundle is perfect for: Individuals seeking personal growth and self-improvement. Aspiring or practising coaches, counsellors, or professionals in human resources, management, or leadership roles. Those interested in understanding the connection between nutrition, mental health, and well-being. Individuals looking to enhance their communication skills and relationships in both personal and professional settings. Anyone seeking to effectively manage workplace stress and promote a healthy work-life balance. Career path This bundle will give you an edge in various professions, such as: Personal Development Coach Career Coach Mental Health Coach Human Resources Professional Organisational Skills Trainer Nutrition Consultant Counsellor According to recent UK salary data, professionals in these fields can earn competitive salaries, ranging from £30,000 to £70,000 per year, depending on experience and expertise. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Personal Development Coach at QLS Level 5 Hard copy certificate - Included

Overview   With the ever-increasing demand for Team Leader in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Team Leader may be.   Learning about Team Leader or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Team Leader. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Team Leader is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Leadership Management & Team Leader Training course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Team Leader Training course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Team Leader Training course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Team Leader, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Team Leader, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Team Leader, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Team Leader Training course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01 Introduction to Leadership Introduction to Leadership 00:00 Module 02 Understanding Management and Leadership Understanding Management and Leadership 00:00 Module 03 The Psychology Of Motivation The Psychology Of Motivation 00:00 Module 04 Strategic Planning Strategic Planning 00:00 Module 05 Communication Skills Communication Skills 00:00 Module 06 Time Management Time Management 00:00 Module 07 Leadership Styles and Traits Leadership Styles and Traits 00:00 Module 08 Select The Right People Select The Right People 00:00

Course Description Get instant knowledge from this bite-sized Career Coaching Fast-Track Course: Part 3 course. This course is very short and you can complete it within a very short time. In this Career Coaching Fast-Track Course: Part 3 course you will get fundamental ideas of Course Value, the key understanding of functional skills, management skills and so on. Enrol in this course today and start your instant first step towards learning about personal skills. Learn faster for instant implementation. Learning outcome  Develop your personal skills Strengthen your management skills Understand the functional skills Learn about Essential UK Employment Law How Much Do Career Coaches Earn? Senior - £68,000(Appx.) Average - £47,000(Appx.) Starting - £32,000(Appx.) Requirement Our Career Coaching Fast-Track Course: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Coaching Fast-Track Course: Part 3 Module 01: Personal Skills 00:21:00 Module 02: Management Skills 00:20:00 Module 03: Functional Skills 00:26:00 Module 04: Essential UK Employment Law 00:35:00 Assignment Assignment - Career Coaching Fast-Track Course: Part 3 00:00:00

Description Learn to organize your work based on priority and know to fulfil the task in time with proper daily planning. If you want to learn the secret strategies of making your work done by following the right daily plan, then enrol the Daily Planning Training course and starts learning. Planning is a must for every aspect of life including personal achievement, business goal or educational goals. As it allows you to prioritize your work and helps you to get more done in less time, planning is essential for achieving a certain goal. If you want success, then daily planning is a surefire way that will help you to obtain your goals and objectives. Instead of these, daily planning guides you to produce quality work and keeps you disciplined. The course is designed to teach you the techniques of planning achievable goals. Inside the course, you will learn how to become stress-free and plan in a way that is easily achievable. The methods of splitting the tasks into various time and ways will be discussed in the course. The necessity of daily planning, the strategies of saying 'No' or 'Yes', the methods of dealing with telephones, and other interactions will also be explained thoroughly. Apart from these, you will learn to analyse the gap of your current situation and the desired goal. To recapitulate, the course not only explains the importance of daily planning but also shows you how to plan effectively. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Daily Planning Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Daily Planning Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction & getting started An Introduction to Daily Planning FREE 00:04:00 The 2 week challenge - video 00:02:00 Let's set the scene Mind the gap! 00:03:00 Thieves & Pirates A short introduction to this section 00:02:00 Managing time pirates 00:05:00 Do I procrastinate? ..... I'll have to think about that! Why Is Big Data Important? 01:00:00 Let's tackle it NOW! 00:03:00 Not another meeting?! Marvellous Meetings 00:03:00 Interruptions, interruptions, interruptions ring, ring' 'do you have a minute' & the FAT attack 00:03:00 The holy grail The 'zero inbox' 00:05:00 PPPPP PPPPP introduction 00:03:00 step by step 00:03:00 The to-do-list To-Do-Lists 00:02:00 Prime & down time Prime & down time 00:02:00 Daily planning chart What a plan looks like and what goes where 00:02:00 Yes or No? just say 'no'! 00:04:00 'yes' 00:01:00 An action plan for success A 10 step plan for fulproof success 00:03:00 A daily planning visual metaphor - you don't want to skip this! I can't fit everything in.or can I 00:02:00 Summary Course Summary 00:02:00 Bonus Lecture Bonus Lecture 00:01:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! The sun was rising on a brand new day, and you knew it was time for a change. You've been yearning to take your career to the next level, but you're not sure where to start. That's where we come in! Our Train The Trainer Course bundle is the perfect way to enhance your skills and take the next step in your career. The QLS-endorsed Train The Trainer course is the jewel in the crown of this bundle. You'll learn everything you need to know to become a confident and effective trainer, and the free QLS hardcopy certificate will prove your expertise to potential employers. But that's not all - the bundle also includes 10 CPD-QS accredited courses that cover a range of topics, from coaching and mentoring to public speaking and stress management. Imagine the doors that could open for you with this bundle. You'll learn to set and achieve goals, build resilience, and manage your time effectively. You'll gain confidence and assertiveness and master the art of public speaking. And you'll even learn to think creatively and solve problems in new and innovative ways. This bundle is your ticket to a brighter future, so why wait? Start your journey today and discover what you're truly capable of. Enrol right now! This Train The Trainer Course Bundle Package includes: Course 01: Diploma in Train The Trainer at QLS Level 4 10 Premium Additional CPD QS Accredited Courses - Course 01: Coaching & Mentoring Diploma Course 02: Project Management Course Course 03: Goal Setting, Motivation, and Resilience for Life Course 04: Online Motivational Speaking Training Course 05: Confidence Building & Assertiveness Course 06: Effective Methods of Public Speaking and Presentation Skill Course 07: Teach Anybody Anything Course 08: Certificate Course in Creativity and Creative Problem Solving Course 09: Workplace Stress Management Diploma Course 10: Time Management Why Prefer This Train The Trainer Course Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Train The Trainer Course bundle courses, you will be able to learn: Develop effective training skills and techniques Learn to coach and mentor individuals or teams Manage projects with ease and efficiency Boost motivation, goal-setting, and resilience Master the art of public speaking and online motivational speaking Improve confidence and assertiveness Enhance creativity and problem-solving abilities ***Curriculum breakdown of Train The Trainer*** Introduction and Welcome Introduction to Trainer Bootcamp What Makes a Great Trainer? Make Them Feel Safe Before Class Make Them Feel Safe Before Class Introduction Make Comfortable Small Talk - Part 1 Make Comfortable Small Talk - Part 2 Make Comfortable Small Talk - Activity Feedback Make an Impressive First Impression Give Last Minute Reminders - Part 1 Give Last Minute Reminders - Part 2 Start with an amazing opener Give Your Introduction - Part 1 Give Your Introduction - Part 2 Give Your Introduction - Part 3 Find Out About Them Reveal the Takeaways Set Boundaries and Expectations - Part 1 Set Boundaries and Expectations - Part 2 Give the Lesson Hook Build Credibility and Rapport Qui Do an Oral Review - Part 1 Do an Oral Review - Part 2 Send Them to Break Walk and Talk During Break Bring Them Back From Break How is the Train The Trainer Course Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course bundle is perfect for: Individuals looking to advance their careers as trainers or coaches Professionals seeking to develop their project management skills Individuals seeking to improve their public speaking and communication abilities Anyone looking to enhance their personal and professional development Career path Trainer/Instructor: £20,000 - £40,000 per year Project Manager: £30,000 - £60,000 per year Public Speaker/Motivational Speaker: £25,000 - £70,000 per year Team Leader/Manager: £25,000 - £60,000 per year Personal Development Consultant: £25,000 - £50,000 per year Please note that the above salary ranges may vary depending on factors such as qualifications and experience. Certificates CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location. Diploma in Train The Trainer at QLS Level 4 Hard copy certificate - Included

Hone your mentoring and coaching skills to bring the best out of your clients. Learn about Overcoming Roadblocks, How Mentoring Differs from Coaching, and Providing Feedback.

Mastering Critical Conversations: On-Demand We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations (On-Demand) We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What you will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Critical conversation role play Creating an action plan