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To provide the knowledge and skills required to perform an internal audit of part of a Service management system based on ISO 20000 and report on the effective implementation and maintenance of the management system in accordance with ISO 19011.
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Duration 5 Days 30 CPD hours This course is intended for This course is recommended for application or system support personnel or anyone who needs an overview of the capabilities of HP UD 10.1x. Overview Upon successful completion of this course, you should be able to: Identify the evolution of the Configuration Management System (CMS) from the Configuration Management Database (CMDB), the need for CMS, and working of CMS Define the concept of Universal Discovery (UD) and be able to identify its applications and types Identify the architecture and deployment process of UD, and the installation and setup of the data flow probe and its log files Define the concepts of discovery adapters, discovery jobs, discovery scripts, and other discovery resources Use the Universal Discovery module to perform application dependency mapping discovery and inventory discovery Use zone-based discover method and discovery activities Design and build agentless and agent-based discoveries, and use inventory scanners Work with the Software Library Viewer and various inventory tools Use the application recognition process, and discovery rules HP This course is designed to provide an understanding of the fundamental concepts and applications of the HP Universal Discovery (UD) solution. This course is designed to provide an understanding of the fundamental concepts and applications of the HP Universal Discovery (UD) solution.
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