cxpeople ltd
Unusually, I started off life in a mix of theatre practice, retail operations
and law with expertise in learning and development and employee engagement. With
James, I co-authored the highly-regarded Customer Experience in Law report in
2012 endorsed by the UK College of Law. I also led the market-leading Australian
CXINLAW research in 2015 and 2018 that examines the Client Experience Advantage
for law firms, supported by the Australasian Legal Practice Management
Association (ALPMA). In 2018, I was invited to become a faculty member of the
Centre for Legal Innovation at the College of Law. I have presented on Client
Experience to Australia and New Zealand law societies, Law Institute of Victoria
(LIV), and ALPMA. I am the former Vice President of the Continuing Legal
Education Association Australasia (CLEAA) and faculty member of Queensland Law
Society teaching client care and Client Experience on the Practice Management
Course (PMC). My work with CXPeople allows me to advise, design and virtually
deliver training and consultancy services. Unless I’m out walking on the beach
in Melbourne, as that takes priority!
