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48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! This Diploma in Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Are you looking to improve your current abilities or make a career move? If yes, our unique Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 course might help you get there! It is an expertly designed course which ensures you learn everything about the topic thoroughly. Expand your expertise with high-quality training from the Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 course. Due to Mental Health First Aid and Advocacy in the Workplace at QLS Level 5's massive demand in the competitive market, you can use our comprehensive course as a weapon to strengthen your knowledge and boost your career development. Learn Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career. The Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 course. This Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS which is completely free. Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. Take a step toward a brighter future! *** Course Curriculum *** Module 1: Introduction Module 2: Overview of Mental Health First Aid Module 3: Childhood and Adolescent Psychiatric Disorders Module 4: Stress and Anxiety Disorders Module 5: Schizophrenia Module 6: Personality Disorders Module 7: Mood Disorders Module 8: Eating & Sleeping Disorders Module 9: Self-Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React To People in Mental Health Crisis Here is the curriculum breakdown of the Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 course: Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Diploma in Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 exams. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required. Career path The course will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates CPDQS Accredited Certificate Digital certificate - Included Diploma in Mental Health First Aid and Advocacy in the Workplace at QLS Level 5 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Mental Health First Aid and Advocacy in the Workplace at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme and also you can order CPDQSAccredited Certificate that is recognised all over the UK and also internationally. The certificates will be home-delivered, completely free of cost.

Are you ready to take your career to the next level? Our Diploma on Legal Secretary and Office Skills is designed to equip you with the comprehensive knowledge and practical skills needed to excel in the dynamic legal field. This program is perfect for those seeking a rewarding career as a legal secretary or paralegal, providing you with the expertise to support legal professionals effectively. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access The Diploma on Legal Secretary and Office Skills provides learners with comprehensive training to excel in a legal office environment. Students will learn about the various roles and responsibilities within a legal workplace, focusing on ethical conduct and professional behavior. The course covers essential skills such as customer service, telephone handling, and managing meetings, ensuring students can efficiently support legal professionals. Learners will also gain proficiency in data management, record-keeping, proofreading, and editing legal documents. Additionally, the course includes training in professional writing, understanding English law and legal systems, and specific areas of law such as family law, contract law, property law, and wills and probate. By the end of the course, students will be well-equipped with the necessary knowledge and practical skills to perform effectively as legal secretaries. Course Curriculum Module 01: Introduction to Legal Secretary Module 02: The Legal Workplace and Professionals Module 03: Professional Conduct and Ethics of Paralegals Module 04: Customer Service and Telephone Handling Skills Module 05: Meeting Management & Minute Taking Module 06: Data Management and Record-Keeping Module 07: Document Proofreading and Editing Module 08: Professional Writing and Documents Module 09: English Law & Legal Systems Module 10: Family Law and Insurance Practice Module 11: Law of Contract & Law of Tort Module 12: Property Law & Conveyancing Practice Module 13: Wills, Probate, Estate Law Module 14: Other Essential Skills for Secretarial Role Learning Outcomes: Understand the role and duties of a legal secretary. Navigate the legal workplace and engage with professionals. Adhere to paralegal professional conduct and ethics standards. Deliver excellent customer service and manage telephone communications. Efficiently organise meetings and accurately take minutes. Manage data and maintain precise records. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring legal secretaries and administrative staff. Individuals seeking a career in law. Office staff needing legal office skills. Professionals transitioning to legal environments. Students interested in legal administrative roles. Career path Legal Secretary Paralegal Assistant Office Administrator in a legal setting Legal Receptionist Document Management Clerk Conveyancing Assistant Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 6 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Do you want to acquire the knowledge that will Help you Understand & Cope with UK Politics? Unveil the secrets of Westminster with our 'UK Politics' course - your gateway to understanding the pulsating heart of British democracy. Explore the intricate tapestry of British political culture, the unwritten rules that govern the isles, and the fiery debates that shape policy. Decode the British political landscape, from the hallowed halls of Parliament to the bustling town councils. Prepare to engage with the political dialogue that has sculpted history, and sharpen your acumen for the debates of tomorrow. Step into the arena of UK Politics: a journey to comprehend, critique, and contribute to the storied narrative of a nation. Course Highlights UK Politics is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed UK Politics for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. It is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose UK Politics Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? UK Politics is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our UK Politics is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. UK Politics Module 01: Overview of UK Politics 00:05:00 Module 02: Concept of Democracy 00:06:00 Module 03: Electoral Systems 00:09:00 Module 04: Political Parties in UK's Representative Democracy 00:08:00 Module 05: Pressure Groups in the UK 00:07:00 Module 06: The European Union 00:08:00

Mental health is a vital aspect of well-being, impacting how we think, feel, and interact with the world. This Mental Health - QLS Endorsed Course provides an in-depth understanding of mental health issues, helping you recognise signs, respond effectively, and support others in need. With mental health becoming an increasing focus in various sectors, this course equips you with valuable knowledge to navigate these challenges with confidence. Whether you're looking to improve your own understanding or offer support in professional settings, this course lays a strong foundation for anyone interested in mental health. Through engaging content and well-researched materials, you'll explore common mental health conditions, strategies for managing symptoms, and how to approach these sensitive subjects with care. The course delves into key topics such as stress, anxiety, depression, and more, offering insights into the psychological aspects of mental health and ways to manage them. As mental health awareness continues to grow in importance, completing this course can open doors to new opportunities in supporting others and enhancing your own mental well-being. By building knowledge and awareness, you'll be better prepared to face the challenges and make a positive impact in your community and beyond. Mental Health QLS Bundle Includes the following Courses Course 01: Diploma in Mental Health at QLS Level 5 Course 02: Depression Counselling Diploma Key Features of Mental Health Eligibility for QLS endorsed certificate upon successful completion of the Mental Health course Free CPD Accredited Course Fully online, interactive Mental Health course with audio voiceover Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth Mental Healthtraining course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. Assessment At the end of the Mental Health course, we will provide assignment and quizzes. For each test, the pass mark will be set to 60%. Accreditation This Mental Health course is QLS - Quality Licence Scheme Endorsed and CPD Certified, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification CPD Certified: Once you've successfully completed your Mental Health course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). QLS Endorsed:After successfully completing the Mental Health course, learners will be able to order an endorsed certificate, titled: [Diploma in Mental Health at QLS Level 5], as proof of their achievement. This certificate of achievement endorsed by the Quality Licence Scheme. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Mental Health basics. Requirements No prior degree or experience is required to enrol in this Mental Health course. Career path This Mental Health Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before The business world is a thriving ecosystem in the UK. Did you know that according to the Federation of Small Businesses, there are over 5.5 million businesses in the UK, employing over 60% of the workforce? Have you ever wondered how these businesses function or how they make crucial decisions? This Business Studies course will equip you with the knowledge and skills to navigate the exciting world of commerce. This Business Studies course delves into the core functionalities of a successful business. You'll explore operations management, project management, and business process improvement methods. Learn how businesses plan and forecast operations to meet demand, and how they measure and improve performance. Gain insights into financial management, including cash flow, credit control, and risk mitigation strategies. The course also covers the crucial aspects of the business environment, human resource management, and exceptional customer service practices. Courses included in this Package: Course 01: Diploma in Business Studies at QLS Level 5 Course 02: Business Management Course 03: Business Law Learning Outcomes of Business Studies Apply operations management principles for efficient production. Develop project plans and manage resources for successful completion. Analyze business processes and identify areas for improvement. Implement strategies for financial management and risk mitigation. Manage human resources effectively to create a motivated workforce. Design and deliver exceptional customer service experiences. Enrolling in this Business Studies course is an investment in your future. With the valuable knowledge and skills you'll gain, you'll be well-positioned to thrive in a dynamic business environment. Take the first step towards a rewarding career in business-enrol today! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Business Studies Get a free student ID card with Business Studies Training program (£10 postal charge will be applicable for international delivery) The Business Studies is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Business Studies course materials The Business Studies comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Diploma in Business Studies at QLS Level 5 Module 01: Introduction Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Project Management Module 05- Business Process Management Module 06: Planning & Forecasting Operations Module 07: Performance Management Module 08: Management of Cash and Credit Module 09: Managing Risk and Recovery Module 10: Business Environment Module 11: Human Resource Management Module 12: Customer Service Course 02: Business Management Module 01: Introduction To Business Management Module 02: Operations Management Module 03: Introduction To Business Analysis Module 04: Strategic Analysis And Product Scope Module 05: Project Management Module 06: Business Development And Succession Planning Module 07- Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management Of Cash And Credit Module 11: Managing Risk And Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation And Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management Course 03: Business Law Module 1: Understanding Business Law Module 2: European Community Law Module 3: The Court System Module 4: Civil And Alternative Dispute Resolution Module 5: Contract & Business Law Module 6: Employment Law Module 7: Agency Law Module 8: Consumer Law And Protection Module 9: Law Of Tort Module 10: Business Organisations Module 11: Company Law Module 12: Business Property Module 13: Competition Law How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: £12.99 CPD Hard Copy Certificate: £29.99 QLS Endorsed Hard Copy Certificate: £119 CPD 180 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Business Studies course. This course is open to everybody. Entrepreneurs Business Owners Career Changers Students Professionals Managers Requirements You will not need any prior background or expertise to enrol in this Business Studies Skills. Career path This Business Studies course will allow you to kickstart or take your career in the related sector to the next stage. Business Analyst Project Manager Human Resources Marketing Manager Finance Officer Business Owner Certificates CPD Accredited Certificate Digital certificate - £12.99 CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Business Studies at QLS Level 5 Hard copy certificate - £119 Please note that International students have to pay an additional £10 as a shipment fee.

Overview Fashion Law Online Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Fashion Law Online Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 06 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Fashion Law Introduction to Fashion Law 00:20:00 Module 02: Fashion Law as Business Law Fashion Law as Business Law 00:30:00 Module 03: Retailing Retailing 01:00:00 Module 04: Intellectual Property Rights: Brand Protection Part-I Intellectual Property Rights: Brand Protection Part-I 01:10:00 Module 05: Intellectual Property Rights: Brand Protection Part-II Intellectual Property Rights: Brand Protection Part-II 01:00:00 Module 06: Counterfeiting Counterfeiting 01:00:00 Module 07: Brand Licensing Brand Licensing 00:25:00 Module 08: Ethics, Sustainability and Green Fashion Ethics, Sustainability and Green Fashion 01:00:00

Overview This comprehensive course on Interrogations And Confessions Psychology will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Interrogations And Confessions Psychology comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. ** Completing this course does not imply that you are qualified to work as a Practitioner Psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT. ** How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Interrogations And Confessions Psychology. It is available to all students, of all academic backgrounds. Requirements Our Interrogations And Confessions Psychology is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 02:22:00 total length •The English Law on Confessions: 00:23:00 •Interrogation in Britain: 00:21:00 •The Royal Commission Research: Persons at Risk amid Police Custody: 00:19:00 •Identifying 'Oppressive' Police Interviewing Tactics in Britain: 00:19:00 •Theories of Reason of Confession by Suspects: 00:20:00 •The Psychological Assessment of False Confession: 00:19:00 •The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice: 00:21:00 •Assignment - Interrogations And Confessions Psychology: 00:00:00

Are you looking to enhance your Probation Officer skills? If yes, then you have come to the right place. Our comprehensive courses on Probation Officer will assist you in producing the best possible outcome by learning the Probation Officer skills. Probation officers devote their careers to keeping incarcerated individuals out of jail after their terms are complete by assisting them in their rehabilitation. This Probation Officer Bundle Includes Course 01: Criminal Law Course 02: Criminal Intelligence Analyst Course 03: Criminology & Profiling Diploma Course Course 04: Behaviour Management & Emotional Intelligence Course 05: Human Rights Consultant Course 06: Data Protection Officer (DPO) To keep you more equipped for your career as a probation officer, this course has addressed all the most recent subjects. Learning Outcomes of Probation Officer: Interviewing and meeting with probationers and criminals Evaluating their progress Conducting tests for drugs and other substances Providing training and other resources designed to help with the rehabilitation process Writing detailed reports Maintaining accurate and complete records and files Key Highlights: Lifetime Access to All Learning Resources An Interactive, Online Course A Product Created By Experts In The Field Self-Paced Instruction And Laptop, Tablet, And Smartphone Compatibility 24/7 Learning Support Free Certificate After Completion Course 01: Criminal Law- 22 Modules Course 02: Criminal Intelligence Analyst- 10 Modules Course 03: Criminology & Profiling Diploma Course- 13 Modules Course 04: Behaviour Management & Emotional Intelligence- 12 Modules Course 05: Human Rights Consultant- 05 Modules Course 06: Data Protection Officer (DPO)- 05 Modules You'll get to-the-point theoretical knowledge, and gain valuable insights on the business which will help you understand the drill better than ever! CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Probation Officer bundle. Requirements To enrol in this Probation Officer, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Probation Officer, such as- Probation Officer Probation Service Officer Probation Officer report writer Case Manager Certificates Certificate of completion Digital certificate - Included 6 CPD Accredited PDF Certificate for Free Certificate of completion Hard copy certificate - £9.99 CPD accredited hard copy certificates are available for £9.99 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: £3.99 Outside of the UK: £9.99

Overview Every legal executive and busy solicitor needs an efficient Legal Secretary in their office, and you get the training and confidence to take that role. This comprehensive course is designed to give you the abilities and knowledge to work in a law firm, regardless of your current experience in this area. The Legal Secretaries Advanced Diploma course contains a range of modules that will rapidly teach you the skills needed to succeed in law office administration. You will learn how to produce, update, and distribute forms that will form the basis of contracts. Additionally, you will gain extensive knowledge of the UK Justice System. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Legal Secretaries Advanced Diploma. It is available to all students, of all academic backgrounds. Requirements Our Legal Secretaries Advanced Diploma is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 65 lectures • 14:00:00 total length •Introduction to Legal Secretary: 00:15:00 •Role of Legal Secretaries: 00:15:00 •General Duties and Day-to-Day Operations of a Legal Secretary: 00:30:00 •Record Keeping: 00:30:00 •Legal Writing Skills & Proofreading: 00:15:00 •Research Skills You Need to Know: 00:30:00 •Transcription, Editing & Correspondence to Judges: 00:30:00 •Legal System of UK: 00:15:00 •UK Court System: 00:30:00 •Meeting Management: 00:15:00 •The Role of a Minute-Taker: 00:15:00 •The Skills of a Minute-Taker: 00:30:00 •Meeting Agreements: 00:15:00 •Minute Styles: 00:30:00 •What Do I Record?: 00:30:00 •Techniques for Preparing Minutes: 00:30:00 •Taking Minutes in an Interactive Meeting: 00:15:00 •The Minute Book: 00:15:00 •What to include/what to ignore: 00:30:00 •Motions and Resolutions: 00:05:00 •Method of recording minutes: 00:30:00 •Reasons for Meeting: 00:30:00 •What is a decision?: 00:15:00 •Minute Taking tips: 00:30:00 •Working with Your Manager: 01:00:00 •Administrative Soft Skills: 01:00:00 •Effective Time Management: 01:00:00 •Tools of the Trade: 01:00:00 •Being an Effective Gatekeeper: 00:15:00 •Organizational Skills: 00:15:00 •Confidentiality Guidelines: 00:15:00 •Special Tasks: 00:15:00 •Introduction To Customer Service: 00:15:00 •The Power of Positive Thinking in Customer Service: 00:30:00 •Types of Difficult Customers and How to Help them: 01:00:00 •How to Deal with Difficult Customers: 00:30:00 •Aspects of Phone Etiquette: 01:00:00 •Using Proper Phone Language: 01:00:00 •Eliminate Phone Distractions: 01:00:00 •Inbound Calls: 01:00:00 •Outbound Calls: 01:00:00 •Handling Rude or Angry Callers: 01:00:00 •Handling Interoffice Calls: 01:00:00 •Methods of Training Employees: 01:00:00 •Correcting Poor Telephone Etiquette: 01:00:00 •Opening: 01:00:00 •Working with the Interface: 01:00:00 •Your First Document: 01:00:00 •Basic Editing Tasks: 01:00:00 •Basic Formatting Tasks: 01:00:00 •Formatting Paragraphs: 01:00:00 •Advanced Formatting Tasks: 01:00:00 •Working with Styles: 01:00:00 •Formatting the Page: 01:00:00 •Sharing Your Document: 01:00:00 •Introduction to Proofreading: 00:15:00 •What does a Proofreader do?: 00:15:00 •Proofreading: 00:15:00 •Proofreading Symbols: 00:15:00 •Proofreading on Paper & Screen: 00:15:00 •Strategies to Check for Specific Errors: 00:15:00 •Editing & Proofreading Strategies: 00:15:00 •Proofreading an Essay: 00:15:00 •Mock Exam - Legal Secretaries Advanced Diploma: 00:20:00 •Final Exam - Legal Secretaries Advanced Diploma: 00:20:00