In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00
QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost
24 Hours Left! Don't Let Year-End Deals Slip Away - Enrol Now! Are you tired of constantly dealing with conflicts and difficult situations in your workplace? Do you want to acquire the skills to manage and resolve conflicts effectively? Look no further! Our "Conflict Management and Resolution" bundle is here to equip you with the knowledge and tools you need to thrive in your professional life. The bundle consists of 11 courses, each designed to cater to a specific aspect of conflict management and resolution. The first course is QLS-endorsed, and you will receive a QLS hardcopy certificate for free upon completion. This certificate is a testament to your commitment to your professional growth and will undoubtedly add value to your resume. The remaining ten courses are relevant and CPD-QS accredited, ensuring that you receive the most up-to-date and reliable information on the subject matter. You will learn how to manage and resolve conflicts with ease, deal with difficult people, and master communication skills. You will also gain insight into cross-cultural awareness, discrimination, and workplace stress management. With our "Conflict Management and Resolution" bundle, you will be able to transform your professional life and handle any situation that comes your way with confidence and grace. Invest in your future today and enrol in our bundle to embark on a journey of self-improvement and growth. This Conflict Management and Resolution Bundle Package includes: Course 01:Certificate in Conflict Management at QLS Level 3 10 Premium Additional CPD QS Accredited Courses - Course 01: Anger Management and Conflict Resolution Course 02: Change Management Course 03: Level 2 Certificate in Workplace Management: Civility Course 04: Workplace Stress Management Diploma Course 05: Equality & Diversity - Discrimination Course 06: Cross-Cultural Awareness Training Course 07: Dealing With Difficult People Training Course Course 08: Mental Health First Aid and Advocacy in the Workplace Course 09: Conflict Resolution in Daily Life Course 10: Communication Skills Masterclass Why Prefer This Conflict Management and Resolution Bundle? You will receive a completely free certificate from the Quality Licence Scheme Option to purchase 10 additional certificates accredited by CPD Get a free Student ID Card - (£10 postal charges will be applicable for international delivery) Free assessments and immediate success results 24/7 Tutor Support After taking this Conflict Management and Resolution bundle courses, you will be able to learn: Develop conflict management and resolution skills Acquire tools to manage anger and stress in the workplace Enhance communication and cross-cultural awareness Learn about discrimination and equality in the workplace Develop skills to deal with difficult people and situations Learn about mental health first aid and advocacy in the workplace ***Curriculum breakdown of Conflict Management Training*** Introduction to Your Conflict Management Course Understand the Keys to Conflict How Misunderstandings Arise... and the Solution Personality Types in Conflict Escalation of Conflict De-escalating Conflict Closing Section How is the Conflict Management and Resolution Bundle Assessment Process? You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you successfully pass the exams. CPD 220 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Professionals looking to improve conflict resolution skills Individuals interested in learning about communication and workplace stress management Those seeking to enhance their cross-cultural awareness and deal with discrimination in the workplace Career path Human Resources Manager - £35,000 to £70,000 per annum Mediator - £25,000 to £60,000 per annum Conflict Resolution Specialist - £30,000 to £60,000 per annum Equality and Diversity Officer - £25,000 to £50,000 per annum Communication Specialist - £20,000 to £50,000 per annum Please note that these are estimated salary ranges and may vary depending on experience, qualifications, and location. Certificates Certificate in Conflict Management at QLS Level 3 Hard copy certificate - Included CPD QS Accredited Certificate Digital certificate - Included Upon successfully completing the Bundle, you will need to place an order to receive a PDF Certificate for each course within the bundle. These certificates serve as proof of your newly acquired skills, accredited by CPD QS. Also, the certificates are recognised throughout the UK and internationally. CPD QS Accredited Certificate Hard copy certificate - Included International students are subject to a £10 delivery fee for their orders, based on their location.
Ever feel lost navigating the complex intricacies of the UK tax system? Are you an entrepreneur, aspiring accountant, or simply someone who wants to make informed financial decisions? Look no further, because this course is your ultimate passport to understanding and confidently navigating the fascinating world of taxation. This comprehensive course takes you on a journey through the intricate tapestry of UK tax. From understanding the basic framework and administration to mastering individual and corporate tax intricacies, you'll gain a solid foundation in crucial areas like National Insurance, self-assessment returns, and essential tax types like income, VAT, and corporation tax. But it doesn't stop there. Delve deeper into advanced tax concepts like capital gains and inheritance, and explore international considerations with modules on import and export. You'll even gain insight into the accounting principles that underpin tax, with modules on double-entry accounting and management accounting. Empower yourself with relevant knowledge. Enrol in our Level 5 Diploma course today! Learning Outcomes: Master the UK tax system, its administration, and key principles. Confidently handle individual tax matters, including self-assessment. Understand National Insurance and its implications. Acquire skills in double-entry accounting and financial analysis Analyse capital gains and inheritance tax considerations. Course Curriculum Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamental of Income Tax Module 06: Advanced Income Tax Module 07: Payee, Payroll and Wages Module 08: Value Added Tax Module 09: Corporation Tax Module 10: Capital Gain Tax Module 11: Inheritance Tax Module 12: Import and Export Module 13: Double Entry Accounting Module 14: Management Accounting and Financial Analysis Module 15: Career as a Tax Accountant in the UK Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Tax Accountant Payroll Specialist Accounting Technician Bookkeeper Corporate Finance Analyst Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path Tax Advisor: £25,000 to £60,000 per year Tax Consultant: £30,000 to £70,000 per year Tax Analyst: £28,000 to £55,000 per year Tax Accountant: £35,000 to £75,000 per year Tax Manager: £45,000 to £90,000 per year Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included
Learn the etiquettes on how to be a perfect Young Men Do you know why most of the women are attracted to a young man than a young boy? Want to learn about the qualities you need to adopt to transfer from a young boy to a man? If yes then enrol now without any further delay. Custom suits and imported silk ties look great, but they're not a lot of use to young men in their late teens and early 20s. So much of the advice on how to dress well as a man isn't all that useful for high school and college students, or even for post-grad students and working 20-somethings. A good suit is useful to own, but not something you're going to be wearing when you go out with friends. Not just dressing, there are many qualities to be the a suitable young men which people will find desiring. This course will help you form a sustainable character, as a character is the merrier of every human's heart. You will also learn about other various topics related to the course in detail by our well experienced and professional tutors. So without further delay get started now. Course Highlights Personal Development and Lifestyle for Young People is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Personal Development and Lifestyle for Young People into 8 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 10 hours, 30 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Personal Development and Lifestyle for Young People Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Personal Development and Lifestyle for Young People is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Personal Development and Lifestyle for Young People is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. INTRODUCTION 01:00:00 On the Formation of Character 02:00:00 Benefits of Studying Management and Business 01:30:00 On Amusements and Indulgences 01:00:00 How to Improve the Power of the Mind 01:00:00 Difference between Social and Moral Improvement 01:00:00 Criminal Behavior 02:00:00 AN ADDITIONAL CHAPTER 01:00:00 Mock Exam Final Exam
Employment Law: UK Employment Law Course Online Introducing "Employment Law: UK Employment Law Course: Mastering the Legal Landscape" Are you struggling to navigate the complex world of Employment Law: UK Employment Law Course? Do you find yourself constantly second-guessing your understanding of contractual terms, rights during employment, or termination procedures? Look no further! Our comprehensive Employment Law: UK Employment Law Course, "UK Employment Law: Mastering the Legal Landscape," is here to equip you with the knowledge and skills necessary to confidently tackle any employment law: employment law challenge. By enrolling in our "UK Employment Law" course, you will gain the knowledge and confidence to navigate the complexities of Employment Law: UK Employment Law Course. Our expertly crafted modules provide insights, real-life examples, and interactive exercises to reinforce your understanding. Whether you are an HR professional, a business owner, or an individual seeking to enhance your legal knowledge, this Employment Law: UK Employment Law Course is your key to success in the dynamic world of Employment Law: UK Employment Law Course. Enrol Employment Law: Employment Law today and take control of your understanding of Employment Law: UK Employment Law Course! Main Course: Level 3 Diploma in UK Employment Law Course 3 Gift Courses included with Employment Law: UK Employment Law Course. Special Offers of this Employment Law: UK Employment Law Course: This Employment Law: UK Employment Law Course includes a FREE PDF Certificate. No Exam, Instant Free Certificate to this Employment Law: UK Employment Law Course. Lifetime access to this Employment Law: UK Employment Law Course Instant access to this Employment Law: UK Employment Law Course 24/7 Support Available to this Employment Law: UK Employment Law Course
24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Financial crime is a major concern in the UK, with an estimated cost of £190 billion annually. Are you confident your organisation has the proper safeguards in place? This comprehensive Compliance Risk Management and AML Training Bundle equips you with the skills to navigate the ever-changing regulatory landscape and protect your business from financial crime. This bundle offers a well-rounded education in Risk Management, Compliance, and AML Training. You'll gain a thorough understanding of compliance frameworks, risk identification and assessment techniques, and change management strategies. Through dedicated courses, you'll delve into AML regulations, KYC (Know Your Customer) procedures, and internal audit best practices. Furthermore, you'll explore corporate risk and crisis management, financial risk mitigation strategies, and the principles of enterprise risk management as outlined by ISO 31000. Courses are Included in This Bundle: Course 01: Compliance Management Course 02: Risk Management Course 03: Certificate in Anti Money Laundering (AML) Course 04: Change Management Course 05: Internal audit skills Course 06: Corporate Risk And Crisis Management Course 07: Finance: Financial Risk Management Course 08: Enterprise Risk Management and ISO 31000 Course 09: KYC Course 10: Business Compliance Officer Course 11: Business Law Invest in your career and take the next step towards becoming a confident and knowledgeable compliance professional. Learning Outcomes of Risk Management and AML Implement a robust Compliance Management System (CMS) Identify and assess key compliance and financial risks Manage change effectively to minimise compliance disruptions Apply AML regulations and KYC procedures for customer due diligence Conduct internal audits to identify and address control weaknesses Develop a comprehensive enterprise risk management strategy Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Risk Management and AML Get a free student ID card with Risk Management and AML Training program (£10 postal charge will be applicable for international delivery) The Risk Management and AML is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Risk Management and AML course materials The Risk Management and AML comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Compliance Management Module 1: Introduction to Compliance Module 2: Five basic elements of compliance Module 3: Compliance Management System (CMS) Module 4: Compliance Audit Module 5: Compliance and Ethics Module 6: Risk and Types of Risk Module 7: Introduction to Risk Management Module 8: Risk Management Process Course 02: Risk Management Module 01 : Introduction to Compliance Module 02 : Compliance Management System Module 03 : Basic Elements of Effective Compliance Module 04 : Compliance Audit Module 05 : Compliance and Ethics Module 06 : Introduction to Risk and Basic Risk Types Module 07 : Further Risk Types Module 08 : Introduction to Risk Management Module 09 : Risk Management Process Module 10 : Risk Assessment and Risk Treatment Module 11 : Types of Risk Management Course 03: Change Management What is Change? The Change Cycle The Human Reaction to Change The Pace of Change The Four Room Apartment Dealing with Resistance Adapting to Change Strategies for Dealing with Anger Managing Stress =========>>>>> And 8 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Compliance Officers Risk Managers Internal Auditors Financial Professionals Business Owners Legal Professionals Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Compliance Manager Risk Analyst Internal Auditor AML Specialist KYC Specialist Certificates CPD Accredited Digital Certificate Hard copy certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.
Overview Learn about Pension UK from industry experts and boost your professional skill. This Pension UK course will enhance your skill and make you ready for the job market. You'll get expert opinions about the best practices and problems of Pension UK. You'll also gain the skills of Pension UK to excel in your job and tips to master professional skills in no time. You'll be connected with the community of Pension UK professionals and gain first-hand experience of Pension UK problem-solving. The Pension UK is self-paced. You can complete your course and submit the written assignment in your suitable schedule. After completing the Pension UK, you'll be provided with a CPD accredited certificate which will boost your CV and help you get your dream job. This Pension UK will provide you with the latest information and updates of Pension UK. It will keep you one step ahead of others and increase your chances of growth. Why buy this Pension UK? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Pension UK there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Pension UK does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Pension UK was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Pension UK is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Overview of the UK Pension system Overview of the UK Pension system 00:14:00 Module 02: Type of Pension Schemes Types of Pension Schemes 00:20:00 Module 03: Pension Regulation Pension Regulation 00:33:00 Module 04: Pension Fund Governance Pension Fund Governance 00:22:00 Module 05: Law and Regulation of Pensions in the UK Laws and Regulation of the Pension System in the UK 00:18:00 Module 06: Key Challenges in UK Pension System Key Challenges in the UK Pension System 00:14:00 Assignment Assignment - Pension UK 00:00:00
Get ready for an exceptional online learning experience with the Office Mangement, Legal Secretary, PA, HR & Touch Typing bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Office Mangement, Legal Secretary, PA, HR & Touch Typing is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Office Mangement & Legal Secretary package has something for everyone. As part of the Office Mangement, Legal Secretary, PA, HR & Touch Typing package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Office Mangement & Legal Secretary bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Office Administration Personal Assistant Legal Secretary Leadership Skills Training Online Meeting Management Minute Taking Course Diary Management Document Control Touch Typing Training Email Writing Training HR Management Course Team Management Facilities Administrator Paralegal Training Conflict Resolution Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Office Mangement & Legal Secretary Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Office Mangement & Legal Secretary. Build a strong knowledge base in your chosen course via the Office Mangement & Legal Secretary. Benefit from the flexibility and convenience of online learning. With the Office Mangement & Legal Secretary package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Office Mangement, Legal Secretary, PA, HR & Touch Typing, a rich anthology of 15 diverse courses. Each course in the Office Mangement & Legal Secretary bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisOffice Mangement, Legal Secretary, PA, HR & Touch Typing bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Office Mangement, Legal Secretary, PA, HR & Touch Typing bundle offers you the flexibility and convenience to learn at your own pace. Make the Office Mangement & Legal Secretary package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Office Mangement, Legal Secretary, PA, HR & Touch Typing bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Office Mangement, Legal Secretary, PA, HR & Touch Typing bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Office Mangement & Legal Secretarybundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.
Anti-Bribery and Corruption Approved Online Training