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Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Course Title: Symmetrical Components for Three-Phase Power Analysis Unlock the Power of Symmetry in Electrical Systems! Are you ready to elevate your understanding of three-phase power analysis? Introducing our comprehensive course on 'Symmetrical Components for Three-Phase Power Analysis' - a unique opportunity to delve into the intricacies of electrical systems and gain a competitive edge in the field.   Course Overview: Master Symmetrical Components: Delve into the heart of electrical systems by understanding symmetrical components. Learn how to break down complex three-phase power systems into simpler symmetrical parts, facilitating analysis and problem-solving. Real-world Applications: Explore practical applications of symmetrical components in power system analysis, fault detection, and protection schemes. Gain insights into solving real-world challenges faced in the design, operation, and maintenance of electrical networks. Advanced Analysis Techniques: Acquire advanced analytical skills to assess system stability, fault currents, and voltage variations using symmetrical components. Uncover techniques that streamline analysis and enhance the efficiency of power systems. Hands-on Exercises: Reinforce your learning through hands-on exercises and simulations. Apply symmetrical component principles to solve problems, analyze case studies, and gain practical experience in a controlled learning environment. Industry Expert Instructors: Learn from seasoned industry experts with extensive experience in power system analysis. Our instructors bring real-world insights, ensuring that you receive relevant and up-to-date knowledge that you can apply immediately. Interactive Learning Environment: Engage in dynamic discussions, collaborate with peers, and participate in interactive sessions that foster a deeper understanding of symmetrical components. Our platform is designed to encourage active learning and knowledge retention. Certification: Upon successful completion of the course, receive a prestigious certification that attests to your mastery of symmetrical components for three-phase power analysis. Enhance your professional credibility and open doors to new opportunities in the electrical engineering field.   Who Should Attend: Electrical Engineers Power System Analysts Control System Engineers Energy Sector Professionals Students and Researchers in Electrical Engineering   Invest in Your Future: Enroll in 'Symmetrical Components for Three-Phase Power Analysis' today and equip yourself with the knowledge and skills needed to excel in the dynamic field of electrical engineering. Stay ahead of the curve, solve complex problems, and make a significant impact on the efficiency and reliability of power systems. Don't miss this chance to elevate your expertise! Enroll now and transform your understanding of three-phase power analysis with symmetrical components. Course Curriculum Introduction Introduction 00:00 Symmetrical Components Overview Symmetrical Components Overview 00:00 The Components The Components 00:00 The A Operator The A Operator 00:00 Working With The A Operator Working With The A Operator 00:00 Synthesis Equations Synthesis Equations 00:00 Problems Solutions Problems Solutions 00:00

🌟 Unlock Your Leadership Potential! 🌟   Ready to take your leadership skills to the next level? Introducing our comprehensive online course: 'Leadership Foundations: Mastering the Art of Effective Leadership'.   🚀 Elevate Your Leadership Journey: Whether you're a seasoned professional or just starting your leadership path, this course is tailored to equip you with the essential tools and strategies to become an exceptional leader.   🔑 What You'll Gain: Proven Leadership Techniques: Learn from industry experts and gain insights into effective leadership methodologies. Communication Mastery: Master the art of impactful communication to inspire and influence your team effortlessly. Conflict Resolution Skills: Acquire techniques to navigate and resolve conflicts within your team, fostering a harmonious work environment. Strategic Decision-Making: Develop a strategic mindset and make informed decisions that drive success. Motivational Leadership: Discover ways to motivate and empower your team, boosting productivity and morale.   🎓 Course Highlights: Engaging Content: Access easy-to-follow modules, rich with practical examples and real-life case studies. Interactive Learning: Engage in discussions, group activities, and quizzes to reinforce your learning. Expert Guidance: Benefit from insights shared by seasoned leaders and industry professionals.   🌐 Join Our Community of Leaders: Network and collaborate with like-minded individuals, sharing experiences and learning from each other's leadership journeys.   💡 Who Is This Course For? This course caters to aspiring leaders, managers, entrepreneurs, and anyone eager to refine their leadership skills to excel in their professional sphere.   📈 Invest in Your Leadership Growth: Your investment in this course isn't just an expense; it's an investment in your future success as a leader. Ready to become the leader you've always aspired to be? Enroll now in 'Leadership Foundations: Mastering the Art of Effective Leadership' and pave the way for your journey towards exceptional leadership!   👉 Limited Time Offer: Enroll today to take advantage of our special launch discount!   Don't miss this opportunity! Join the ranks of extraordinary leaders NOW! 🌟 Course Curriculum Be a Great Leader From The Start What To Expect & About Me 00:00 Well Done 00:00 It-s A Different Job 00:00 You're Scared_ Good!_x264 00:00 The Manager Mindset 00:00 Set Expectations 00:00 Get Learning Leadership 00:00 What Is Culture 00:00 Culture of Fairness 00:00 People Are Crazy 00:00 Mastering One To One Meetings 00:00 Me_ A Psychologist 00:00 Emotional Intelligence 00:00 Mastering Performance Evaluations 00:00 Welcoming New Starters 00:00 How To Hire A Diverse Workforce 00:00 Get The Basics Right Every Time 00:00 Conclusion 00:00

Coaching and Mentoring course will help you to become an effective corporate coach. You will learn different coaching skills and models.

Master the art of ESL teaching with our comprehensive guide. Explore teaching methods, phonics, and classroom management, plus insights on teaching and traveling in Asia.

Embark on a journey to excellence in care with our Care Certificate Training course. Master vital care standards, from understanding your role and personal development to safeguarding and infection control. Essential for healthcare professionals committed to quality care.

🌟 Unlock Your Potential: Solution-Focused Therapy Certification Program 🌟 Are you ready to transform lives and become a certified Solution-Focused Therapist? Dive into the world of positive change and master the art of empowering others with our comprehensive Solution-Focused Therapy Certification Program!   🔑 Key Features: ✨ Expert Guidance: Learn from seasoned professionals with years of experience in Solution-Focused Therapy. Our instructors are dedicated to providing you with practical insights, real-world examples, and hands-on techniques to ensure you master the skills needed to make a lasting impact. 🚀 Accelerated Learning: Our carefully crafted curriculum is designed to take you from novice to certified expert in record time. With a blend of video lectures, interactive assignments, and live sessions, you'll absorb the material efficiently and gain the confidence to apply these techniques in any therapeutic setting. 🌐 Accessible Anywhere, Anytime: Embrace the flexibility of online learning. Access our course materials 24/7 from the comfort of your home or on the go. No need to rearrange your schedule - learning is now tailored to fit your life. 💼 Career Advancement: Whether you're a seasoned therapist looking to enhance your skills or someone just starting in the field, our Solution-Focused Therapy Certification will distinguish you as a qualified professional. Stand out in a competitive market and open doors to new career opportunities. 🤝 Community Support: Join a vibrant community of like-minded individuals on a similar journey. Engage in discussions, share experiences, and build a network that lasts a lifetime. Our community is here to support and inspire you every step of the way. 🎓 Certification: Upon successful completion of the program, you'll receive a prestigious Solution-Focused Therapy Certification. Display your achievement proudly and showcase your commitment to excellence.   🔒 Enroll Today and Start Your Transformational Journey! Ready to make a difference in the lives of others? Don't miss this opportunity to become a certified Solution-Focused Therapist. Take the first step toward a rewarding and fulfilling career.   👉 Enroll now and unlock the door to a brighter future with our Solution-Focused Therapy Certification Program! Invest in yourself. Transform lives. 🌈 Course Curriculum Solution-Focused Brief Therapy SFBT Programme Overview 00:00 SFBT Introduction to Solution-Focused Brief Therapy (SFBT) 00:00 SFBT Solution-Focused Interviewing 00:00 SFBT Remembers before Learning the Techniques 00:00 SFBT Normalizing 00:00 SFBT Reframing 00:00 SFBT Exceptions 00:00 SFBT Scaling 00:00 SFBT The Miracle Question 00:00 SFBT Goal Setting 00:00 SFBT Getting Started 00:00 SFBT Measuring Progress 00:00 SFBT Coping Questions 00:00 SFBT Ending Sessions 00:00 SFBT Conducting Follow-Up Sessions 00:00

Ensure the health and safety of canines with our Dog First Aid course. From emergency response to preventive care, gain vital skills in canine first aid, CPR, and healthcare. Perfect for pet owners and animal professionals, this course is your guide to safeguarding man’s best friend.

👶🔒 Ensure the safety and well-being of children with Compete High’s Child Safeguarding Course! Learn key safeguarding principles, child safety tools, and healthy parenting techniques. Study online at your own pace and earn a certificate! 🎓💻

Overview of Child and Adolescent Mental Health Join our Child and Adolescent Mental Health course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Child and Adolescent Mental Health course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Child and Adolescent Mental Health course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Child and Adolescent Mental Health Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Child and Adolescent Mental Health. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Child and Adolescent Mental Health course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Child and Adolescent Mental Health is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Child and Adolescent Mental Health course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Child and Adolescent Mental Health Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.