42442 Learning courses in Nottingham delivered Online

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Process Improvement Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Process Improvement Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Process Improvement Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Process Improvement Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Process Improvement? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Process Improvement there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Process Improvement course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Process Improvement does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Process Improvement was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Process Improvement is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction Introduction 00:04:00 Module 02: The Fundamentals of Process Improvement The fundamentals of Process Improvement 00:15:00 Module 03: Types of Process in Process Improvement Types of Process in Process Improvement (The Process Available) 00:06:00 Module 04: The Process of Delivering Process Improvement Identify the Process 00:03:00 Map the as-is Process 00:02:00 Identify the Value-add and Non value-add Steps 00:02:00 Map the to-be Process 00:02:00 Gap Analysis 00:03:00 Map the Realised Process 00:03:00 Test the New Process 00:03:00 Provide Wider Updates 00:03:00 Module 05: LIVE Demonstration of a Process Improvement LIVE Demonstration of a Process Improvement 00:18:00 Module 06: Close Out Close Out 00:06:00 Assignment Assignment - Process Improvement 00:00:00

The course covers research design principles and all main quantitative evaluation methods: randomised experiments, instrumental variables, sharp and fuzzy regression discontinuity designs, regression methods, matching methods and longitudinal methods (before-after, difference-in-differences and synthetic controls).

The course covers research design principles and all main quantitative evaluation methods: randomised experiments, instrumental variables, sharp and fuzzy regression discontinuity designs, regression methods, matching methods and longitudinal methods (before-after, difference-in-differences and synthetic controls).

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Duty of Care & Safety Responsibilities Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Duty of Care & Safety Responsibilities Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Duty of Care & Safety Responsibilities Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Duty of Care & Safety Responsibilities Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Duty of Care & Safety Responsibilities? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Duty of Care & Safety Responsibilities there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Duty of Care & Safety Responsibilities course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Duty of Care & Safety Responsibilities does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Duty of Care & Safety Responsibilities was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Duty of Care & Safety Responsibilities is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Duty of Care Introduction to Duty of Care 00:16:00 Module 02: Complexities of Consent Complexities of Consent 00:15:00 Module 03: Dilemmas & Conflicts Dilemmas & Conflicts 00:15:00 Module 04: Understanding Care Understanding Care 00:18:00 Module 05: Duties & Responsibilities Duties & Responsibilities 00:15:00 Module 06: Workplace Stress & Safety Responsibilities Workplace Stress & Safety Responsibilities 00:14:00

These qualifications are designed for Directors and Senior Managers who have the authority across organisational and personal inspiration to translate organisational strategy into effective performance. The qualifications require directors and senior managers to build on their skills in strategic direction and leadership and to focus on the requirements of inter-organisational strategy. Equivalent to a Doctorate in Management, this Level 8 Strategic Direction and Leadership course is designed for Directors and Senior Managers with responsibility for developing and implementing ethical and performance-driven strategy across multiple organisations, leading by example to inspire teams and provide clear direction. CMI qualifications at RQF Level 8 portray practice skills and competencies that are rated in academic terms as being comparable to Doctoral Degrees and Vocational Qualifications at Level 8. Study method Online, self-paced Duration 9 months Access to content Access until course completion Qualification CMI Level 8 Diploma In Strategic Direction and Leadership CPD 670 CPD hours / points Additional info Exam(s) / assessment(s) is included in price Tutor is available to students How Will I Benefit? The CMI Level 8 Strategic Direction and Leadership will develop the advanced skills and knowledge that you need to lead transformational strategic change within your organisation(s), accelerating performance in multiple settings Apply the tools, models and theories directly to real-life work-based problems and see the benefits in your organisation This CMI distance learning course will demonstrate to current and prospective employers your capabilities, ambition and commitment to professional development Achieve the highest level of strategic learning, significantly improving your career prospects and earning power CMI Level 8 Diploma in Strategic Direction and Leadership Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from Group B. Learners need it complete a total of 67 credits to achieve this qualification. The Total Qualification Time is 670 hours, including 210 Guided Learning Hours. UNIT NUMBER UNIT NAME CREDITS GLH TUT Group A Unit 8001V1 Personal development as a strategic leader 10 30 100 Unit 8002V1 Collective strategy development 10 30 100 Unit 8003V1 Inter-organisational strategic planning 10 30 100 Unit 8004V1 Inter-organisational strategic direction 10 30 100 Unit 8005V1 Strategic communication 10 30 100 Unit 8006V1 Strategic culture 10 30 100 Group B Unit 7013V1 Strategic leadership 7 30 70 Unit 7014V1 Strategic leadership practice 7 30 70 NB - If you have achieved either of the Group B Units as part of a Level 7 qualification you do not have to repeat them. Who is this course for? This qualification is not aimed at managers aspiring to a senior management role it is targeted at individuals already employed in a strategic leadership position for a minimum of 3 years. Requirements Ability to complete assignments at post-graduate level. All Learners must hold a Level 7 or equivalent qualification. At least 3 years’ experience at strategic level as a senior manager. Career path This qualification can significantly improve your career prospects, promotional prospects, salary, self-confidence and self-esteem as a senior manager and leader.

This highly interactive program focuses on building the business focus on value to be achieved from initiatives. The practices in this program apply equally to projects and programs. Participants will gain insight into the capabilities needed to develop the culture, processes, and tools behind validation, what true initiatives' success looks like, which can be closely linked to achieving value. They will learn and experiment with a variety of value definition and management techniques. Working in small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to the ongoing value confirmation goal. Participants will also discover the importance of designing metrics around value and addressing blind spots that could happen when the focus is on the wrong metrics and how that could lead to the wrong behaviors being practiced. Participants will also gain insights into key skills for leading and working in the future. Hands-on experimentation activities enhance the theoretical learning, grounding it in real life and giving opportunities to practice creativity in capturing value.

Getting Started The OTHM Level 7 Diploma in Immersive Software Engineering aims to equip learners with advanced-level knowledge and skills to design, develop, and evaluate immersive software engineering systems. By completing this qualification, learners will acquire the skills to support research and innovation in various domains, such as Web and cloud technologies, Security, Automation, Data analytics, and Project methodologies. The primary objective of this diploma is to develop critical thinking and research skills in learners to identify and address complex problems in the software engineering field. Key Benefits This qualification will bring you many vital benefits, such as; The study program is designed to be both stimulating and challenging, providing learners with a chance to gain essential subject knowledge to help them succeed in further studies or the workforce. The program's content has been updated to match the latest employer and higher education requirements. Assessments evaluate both cognitive and affective skills, along with applied skills. Learners will develop valuable knowledge and academic skills, including active research, effective writing and analysis, creative problem-solving, decision-making, and digital literacy. Key Highlights Are you aspiring to become a Software Developer? Then, the OTHM Level 7 Diploma in Immersive Software Engineering program offered by the School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The OTHM Level 7 Diploma in Immersive Software Engineering can open many career pathways including, but not limited to: Chief technology officer; Est. Salary £1,41,489 per annum Senior software engineer; Est. Salary £55,913 per annum Junior software engineer; Est. Salary £25,904 per annum Team Leader; Est. salary £27,903 per annum     About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Security Engineering Reference No : Unit 1 - F/650/7994 Credit : 20 || TQT : 200 Hours This unit teaches secure software development, system hardening, authentication, encryption, network security, and web application architecture. UNIT2- Software Programming Principles and Practices in Java I Reference No : Unit 2 - H/650/7995 Credit : 20 || TQT : 200 Hours This unit teaches learners about programming languages, including what it is, how it works, and how to interact with computers. Learners will learn the basics through real-world coding examples and regular coding assignments. UNIT3- Agile Project Management Reference No : Unit 3 - J/650/7996 Credit : 20 || TQT : 200 Hours This unit covers project management, Scrum, and Kanab for IT product development. Build products iteratively and optimize value flow for customers. UNIT4- Cloud Computing & DevOps Reference No : Unit 4 - K/650/7997 Credit : 20 || TQT : 200 Hours This unit teaches cloud computing, DevOps, and various cloud models (IaaS, PaaS, SaaS), including different cloud services. UNIT5- Database & SQL Programming Reference No : Unit 5 - L/650/7998 Credit : 20 || TQT : 200 Hours The unit teaches learners the limitations of traditional storage systems, how modern relational databases overcome these challenges, and programming skills to communicate with databases using SQL. UNIT6- Web Designing Reference No : Unit 6 - M/650/7999 Credit : 20 || TQT : 200 Hours This course teaches learners to create HTML, CSS, and JavaScript web pages. Design sites, use styles, tables, lists, and HTML user input properties, and learn JavaScript basics. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Who is this course for? This course is ideal for individuals interested in learning landscape architecture, emphasizing the planning, design, and management of various outdoor spaces, such as private gardens, public parks, and commercial landscapes. Click here for more info: Website 1-on-1 training, Monday to Saturday, 9 a.m. to 7 p.m., or call to book. Tailor your 40-hour course  Option A: AutoCAD, Sketchup, Vray, and Photoshop.  Option B: Rhino, Sketchup, Vray, and Photoshop. Both covering specializes in Planting Plans and Maps. Course Outline - Option A: AutoCAD, Sketchup, Vray, Photoshop (Total: 40 hours) AutoCAD (10 hours): Module 1: Introduction to AutoCAD (2 hours) - Overview of AutoCAD interface and tools - Creating, opening, and saving drawings - Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) - Working with lines, circles, and arcs - Utilizing polylines and polygons - Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) - Using coordinate systems for precision - Dimensioning and text incorporation - Hatching and gradients for added detail Module 4: Advanced Tools (2 hours) - Leveraging blocks and attributes - Managing layers and object properties - Creating layouts and preparing for plotting Sketchup (16 hours): (Specializing in Planting Plans, Vegetation Plans, and Maps) Module 1: Introduction to Sketchup (2 hours) - Navigating the Sketchup interface - Grasping basic 2D and 3D modeling concepts - Creating and manipulating objects Module 2: Advanced Modeling (6 hours) - Model intricate garden elements with curves and surfaces - Expertly edit and transform geometry - Specialized focus on Planting Plans, Vegetation Plans, and Maps Module 3: Visualization with Vray (4 hours) - Understanding the Vray rendering engine - Applying materials and textures for realism - Setting up lighting and cameras for realistic rendering Module 4: Image Enhancement with Photoshop (10 hours): - Introduction to Photoshop for design purposes - Editing and enhancing Sketchup and Vray outputs - Creating visually striking presentations Additional Resources: Access free online portfolio design assistance, career growth guidance, and mock interviews to ensure your readiness for the competitive job market. Course Outline - Option B: AutoCAD, Rhino, Vray, Photoshop (Total: 40 hours) AutoCAD (12 hours): Module 1: Introduction to AutoCAD (2 hours) - Overview of AutoCAD interface and tools - Creating, opening, and saving drawings - Basic drawing and editing commands Module 2: Drawing and Editing (3 hours) - Working with lines, circles, and arcs - Utilizing polylines and polygons - Modifying objects: Move, Copy, Rotate, and Scale Module 3: Precision Drawing (3 hours) - Using coordinate systems for precision - Dimensioning and text incorporation - Hatching and gradients for added detail Module 4: Advanced Tools (4 hours) - Leveraging blocks and attributes - Managing layers and object properties - Creating layouts and preparing for plotting Rhino (14 hours): Module 1: Introduction to Rhino (2 hours) - Navigating the Rhino interface - Grasping basic 2D and 3D modeling concepts - Creating and manipulating objects Module 2: Advanced Modeling (6 hours) - Model intricate garden structures with curves and surfaces - Proficiently edit and transform geometry - Build complex 3D structures Module 3: Visualization with Vray (6 hours) - Setting up lights and cameras for garden renders - Exploring rendering settings and options - Post-production and compositing techniques Image Enhancement with Photoshop (8 hours): - Introduction to Photoshop for design purposes - Editing and enhancing Rhino and Vray outputs - Creating visually striking presentations Both Option A and Option B provide comprehensive training in essential design software, with the choice between specialization in Sketchup (Option A) or a broader skill set with Rhino (Option B). Additionally, both options offer access to valuable resources for career preparation. When Can I Book this Training Course? Personalized 1-on-1 training sessions available, allowing for a tailored learning experience. Pre-book your preferred time slot from Monday to Saturday between 9 a.m. and 7 p.m. Alternatively, call 02077202581 to book over the phone. Training Duration 40-hour training program, with the flexibility to split hours based on your ideal learning schedule. Training Method Choose between in-person Face to Face or Live Online 1-on-1 training. Expect personalized attention, flexible learning pace, and individualized support throughout your training. Live Online sessions available over Zoom for added convenience. Enroll in our 1-on-1 Course Today! Comprehensive Training Program Overview Option A: AutoCAD (10 hours) Sketchup (16 hours) (Specializing in Planting Plans, Vegetation Plans, and Maps) Vray (4 hours) Photoshop (10 hours) Option B: AutoCAD (12 hours) Rhino (14 hours) Vray (6 hours) Photoshop (8 hours) Benefits of Option A: Diverse Skillset: Gain expertise in AutoCAD, Sketchup, Vray, and Photoshop for various design fields. Specialization: Focus on Planting Plans, Vegetation Plans, and Maps within Sketchup. Realistic Renderings: Learn Vray for compelling 3D renderings. Image Editing: Enhance images effectively with Photoshop. Career Readiness: Access resources like portfolio design assistance and mock interviews for job market readiness. Benefits of Option B: Versatile Expertise: Master AutoCAD, Rhino, Vray, and Photoshop for various design disciplines. Advanced 3D Modeling: Excel in complex designs with Rhino and 3ds Max. Quality Renderings: Create impressive 3D renderings with Vray. Image Editing Mastery: Perfect design concepts with Photoshop. Additional Training Course Benefits: Compatible with both Mac and Windows operating systems. Price Assurance for exceptional value. Flexible scheduling from Monday to Sunday, 9 am to 8 pm. Lifetime Email and Phone Support. Assistance in configuring your computer for seamless software installation. Referral Benefits, including special discounts for friend referrals and savings on group training courses.

Duration 2 Days 12 CPD hours This course is intended for Professionals wishing to maximize their productivity and efficiency by investing their time more effectively will benefit from this course. Overview Time Management Prioritization Organization Workflow Productivity Time is limited, so getting the most out of every minute is critical. In this course, students will learn to improve their focus, prioritize tasks, identify and avoid obstacles to staying on track, and develop strategies to get the most out of their time. Students will acquire time management tools and decision-making techniques to help focus on purpose and achieve your goals, balancing the needs of both business and personal life. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Wise Time Management Identifying Time Wasters Applying the 80/20 Rule Utilizing Calendars Creating Rituals 2. Prioritizing Your Time Taking Charge of Your Time Protecting Your Time through Assertiveness 3. Planning Wisely Managing the Power of Your Productivity Journal Finding Hidden Time Chunking, Blocking, and Tackling 4. Organizing Your Workspace Decluttering Managing Workflow Taking Control over Email 5. Tackling Procrastination Knowing Why You Procrastinate Nine Ways to Avoid Procrastination 6. Crisis Management Weathering the Storm Creating and Executing a Plan Applying Lessons Learned 7. Increase Your Productivity Applying Productivity Tools Finding What Works Eliminating the Word \'Should\' Building on Success Additional course details: Nexus Humans Prioritizing Your Time Effectively training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Prioritizing Your Time Effectively course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Operations managers, account representatives, customer service staff, help desk and technical support, and anyone working directly with customer will benefit from this course. Overview Define customer service in relation to both internal and external customers Recognize how your attitude affects customer service Identify your customer\'s needs Generate repeat business with outstanding customer service Build goodwill through in-person customer service Provide outstanding customer service over the phone Connect with customers through online tools Deal effectively with difficult situations This course offers practical tools and techniques to win clients, create loyal advocates for your business, and deliver excellent customer service. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Customer Service - A Baseline Recognizing Your Customers Understanding Your Role in Customer Service 2. Developing A Customer Service Mind-Set Leveraging Your First Impression Feeling Positively About Customers Mastering Moods and Emotions 3. Identifying Customer Needs Understanding the Customer\'s Situation Avoiding Assumption and Prejudgment Meeting Basic Needs Seeking to Exceeding Expectations Building Repeat Relationships 4. Connecting with the Customer Achieving Authenticity through Body Language Responding Effectively to Problems Mastering Online Etiquette Seeking Customer Feedback 5. Dealing with Difficult Situations Effectively Addressing Complaints De-escalating Anger Establishing Common Ground Remaining Calm, Respectful and Objective 6. Effectively Addressing Complaints Creating a Memorable Customer Experience Additional course details: Nexus Humans Providing Outstanding Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Providing Outstanding Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.