43112 Learning courses in Liverpool delivered Online

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Course Duration: Full-day program (or two half-day modules), with options for virtual delivery or leadership retreats Target Audience: Mid to senior-level leaders, team managers, project leads, or high-potential employees who are responsible for leading through disruption, complexity, or organisational transformation. Course Objectives By the end of this course, participants will be able to: Understand the principles of adaptive leadership and why it's essential in unpredictable environments. Recognise the difference between technical and adaptive challenges. Build the mindset and behaviours needed to lead with resilience and flexibility. Engage and empower teams in the face of uncertainty and resistance. Apply practical tools to lead through change, conflict, and complexity. Course Outline Module 1: Understanding Adaptive Leadership What is adaptive leadership? Origins (Harvard Kennedy School, Ronald Heifetz model) How adaptive leadership differs from traditional leadership The link between complexity, uncertainty, and the need for adaptability Module 2: The Nature of Change and Challenge Technical vs adaptive challenges Why some problems can’t be solved with expertise alone Common leadership traps during crisis or disruption Adaptive work: reframing problems and shifting mindsets Module 3: The Core Principles of Adaptive Leadership Get on the balcony – seeing the bigger picture Regulate distress – maintaining productive tension Maintain disciplined attention – keeping teams focused Give the work back – empowering others to lead Protect voices of leadership from below – enabling diverse input Module 4: Leading Yourself Through Uncertainty Developing personal resilience and emotional agility Navigating ambiguity, setbacks, and pressure Identifying your leadership default style under stress Reflection: What kind of leader does your team need now? Module 5: Engaging Others in Times of Uncertainty Building trust and psychological safety during turbulence Managing resistance to change with curiosity and empathy Tools for courageous conversations and adaptive dialogue Creating shared purpose and distributed leadership in teams Module 6: Adaptive Tools and Techniques Scenario planning and sensemaking Stakeholder mapping in dynamic environments Using inquiry over advocacy Holding space for experimentation and learning Leading with both confidence and humility Module 7: Action Planning and Application Identify one adaptive challenge in your role/team Map your adaptive leadership response Peer coaching conversations Build a 30-day Adaptive Leadership Plan Delivery Style Workshop-style, highly interactive Case studies, breakout discussions, and guided self-reflection Scenario-based practice and small group exercises Option to include pre-work, post-session coaching or check-ins Course Materials Provided Adaptive Leadership workbook Reflection tools and leader self-assessment Conversation guide for adaptive challenges Change resistance diagnostic Personal Leadership Development Plan template Optional Add-ons Executive coaching package 360 feedback or team diagnostic on adaptive capacity Integration with change management or innovation programs Customisation for specific industries (e.g., public sector, healthcare, education, finance)

Duration 2 Days 12 CPD hours Whether you are already an instructional designer or just looking to get into the world of developing eLearning courses, this two-day course covers the full feature set of Articulate Storyline 360 and uses real world exercises to create projects from scratch. The course will include how to add interactivity to your slides via buttons, triggers, text entry areas, and hotspots. You'll also learn how to create quizzes, and how to publish your eLearning projects for the widest possible audience. The class will also explore Articulate Storyline's advance techniques and methods on Themes & Templates, Custom Navigation, Gamification, Advanced Quizzing, Accessibility and Reporting, and more. Exploring Articulate Storyline Explore a Finished Storyline Project Explore Slides and Panels Zoom and Magnify Explore Panels Preview the Entire Project Creating Projects Create a New Project Apply a Theme Apply a Content Master Slide Insert New Slides Create a New Content Master Slide Apply a Different Master Slide Layout to a Slide Import Content From PowerPoint Adding Content Create and Format a Text Box Work with a List Add an Image to a Slide Add a Shape to a Slide Customize a Shape Insert a Character Insert a Caption Interactivity Add Buttons to Slides Change Button States Create Layers Insert a Text Entry Field Triggers and Hotspots Delete Default Triggers Add a Trigger to a Button Hide Player Buttons Add Triggers to Layers Add a Hide Layer Trigger Add a Slide Trigger Add a Conditional Trigger Edit a Trigger Add a Hotspot and Lightbox Trigger Variables Manage a Variable Reference a Variable Create a Variable Manipulate a Variable with a Trigger Create a True/False Variable Create a Trigger to Change a True/False Variable Add a Condition to an Existing Trigger Play Audio with a Conditional Trigger Add a Condition to a Button Audio, Animation and Video Add Voiceover Audio to a Slide Change Slide Audio Edit Slide Audio Add Silence Record Voiceover Audio Control Object Timing Animate an Object Control Animation Options Insert Video Delay Object Start Times Trim Video Animate a Video Add a Slide Transition Quizzes Insert a Multiple Choice Slide Insert a Matching Drag-and-Drop Slide Insert a Freeform Drag and Drop Quiz Slide Insert a Quiz Result Slide

Course Duration: Half-day or full-day (can also be delivered as a 3-part virtual workshop series) Target Audience: Professionals in non-technical roles (e.g. executive assistants, HR, marketing, project managers, operations staff, trainers, and admin support) who want to use generative AI to enhance their work—without needing coding skills. Course Objectives By the end of this course, participants will be able to: Understand what generative AI is and how it works in plain language. Identify use cases relevant to their role or industry. Use popular generative AI tools (like ChatGPT, Gemini, and Copilot) confidently. Write effective prompts to get better, more relevant results. Apply AI ethically and responsibly in the workplace. Course Outline Module 1: Demystifying Generative AI What is generative AI? (Plain language explanation) How AI models like ChatGPT, Copilot, and Gemini work Examples of what generative AI can (and can’t) do Myths, risks, and benefits of AI in non-tech roles Module 2: Everyday Use Cases for Professionals Time-saving applications: Drafting emails, reports, meeting summaries Creating checklists, plans, or SOPs Enhancing creativity: Brainstorming ideas for events, campaigns, or training Writing social media posts, newsletters, or job ads Organising information: Summarising documents Structuring spreadsheets or creating templates Supporting communication: Improving tone and clarity Translating or simplifying content Module 3: Prompting Essentials What is a “prompt” and why does it matter? How to write clear, specific, and effective prompts Prompting frameworks (e.g., “Role–Task–Goal” method) Live practice: transforming a vague prompt into a powerful one Troubleshooting: when AI gives poor answers and how to improve them Module 4: Hands-On Exploration Try-it-yourself exercises using ChatGPT or Gemini (guided) Real workplace examples and team challenges Create an AI-generated email, checklist, or idea list Optional: use industry-specific examples (e.g., HR, admin, events, comms) Module 5: Responsible AI Use at Work Understanding AI limitations and biases Protecting privacy and sensitive data When not to use AI Workplace policies and guidelines (customisable for your organisation) Ethical use: attribution, transparency, and human review Module 6: Getting Started in Your Role Tools overview: free vs paid options (ChatGPT, Microsoft Copilot, Gemini) Building your own AI toolkit Tips for staying up to date as tools evolve 30-day challenge: how to build AI into your daily workflow Delivery Style Highly interactive, practical, and low-jargon No coding or tech background required Hands-on demos, guided practice, and scenario-based activities Group discussion and peer learning Course Materials Provided Quick-start guide: Top 10 prompts for non-tech roles AI Prompt Library for your job type Do’s and Don’ts for ethical use of AI at work “AI in Action” workbook with examples and checklists Personal AI Action Plan Optional Add-ons Team-based AI hackathon (mini workplace challenge) Tailored follow-up webinar for Q&A and deeper use cases Co-branded playbook for organisational AI use Integration with digital transformation or innovation initiatives

Duration 2 Days 12 CPD hours This course is intended for This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Overview Describe the history and rationale for MPLS, as well as its basic terminology. Explain the MPLS label operations (push, pop, swap) and the concept of label-switched path (LSP). Describe the configuration and verification of MPLS forwarding. Describe the functionalities and operation of RSVP and LDP. Configure and verify RSVP-signaled and LDP-signaled LSPs. Select and configure the appropriate label distribution protocol for a given set of requirements. Describe the default Junos OS MPLS traffic engineering behavior. Explain the Interior Gateway Protocol (IGP) extensions used to build the Traffic Engineering Database (TED). Describe the Constrained Shortest Path First (CSPF) algorithm, its uses, and its path selection process. Describe administrative groups and how they can be used to influence path selection. Describe the default traffic protection behavior of RSVP-signaled LSPs. Explain the use of primary and secondary LSPs. Describe the operation and configuration of fast reroute. Describe the operation and configuration of link and node protection. Describe the operation and configuration of LDP loop-free alternate. Describe the LSP optimization options. Explain LSP priority and preemption. Describe the behavior of fate sharing. Describe how SRLG changes the CSPF algorithm when computing the path of a secondary LSP. Explain how extended admin groups can be used to influence path selection. Explain the purpose of several miscellaneous MPLS features. This two-day course is designed to provide students with a solid foundation on Multiprotocol Label Switching (MPLS). Course Outline Course Introduction MPLS Fundamentals MPLS Foundation Terminology MPLS Configuration MPLS Packet Forwarding Label Distribution Protocols Label Distribution Protocols RSVP LDP Routing Table Integration Mapping Next-Hops to LSPs Route Resolution Example Route Resolution Summary IGP Passive Versus Next-Hop Self for BGP Destinations Constrained Shortest Path First RSVP Behavior Without CSPF CSPF Algorithm CSPF Tie Breaking Administrative Groups Inter-area Traffic Engineered LSPs Traffic Protection and LSP Optimization Default Traffic Protection Behavior Primary and Secondary LSPs Fast Reroute RSVP Link Protection LDP LFA and Link Protection LSP Optimization Fate Sharing Junos OS Fate Sharing SRLG Extended Admin Groups Miscellaneous MPLS Features Forwarding Adjacencies Policy Control over LSP Selection LSP Metrics Automatic Bandwidth Container LSPs TTL Handling Explicit Null Configuration MPLS Pings

Duration 2 Days 12 CPD hours This two-day course provides students an opportunity to learn about the skills, tools, and knowledge needed to deploy iOS devices. Interactive discussions and hands-on exercises guide students through the configuration, management, and supervision of iOS devices. Students? knowledge and skills are tested and reinforced by working through real-world scenarios The Role of MDM, VPP, and DEP How to successfully deploy iOS devices Identify and respond to challenges when deploying and managing devices without MDM Apple IDs Explain what an Apple ID is and identify when it?s needed Security How security is relevant in the context of a given deployment scenario Design and implement a deployment solution for a given scenario DEP Devices Configure DEP registered devices for Over-the-Air Enrollment Configure and manage settings, apps, and content on user-owned and company-owned devicesPrerequisites Manual Configuration Explore the challenges and inconsistencies when manually configuring multiple devices. Creating Configuration profiles using Apple Configurator to view and edit a configuration profile. Learn how profiles ensure consistency across multiple devices Manage Settings The iOS MDM protocol How a MDM solution is used to configure and manage devices over-the-air with consistency and accountability Apps and Content Introduce and define VPP Assign apps and content to their user and then configure and test managed 'open in' functionality Company-Owned (Personalized and Shared) Configure settings to enable Over-the-Air Enrollment and supervision and learn how users can personalize company-owned devices. Configure and test shared (shared) device scenarios and how Apps and content are distributed to the devices Workshop Real-world deployment scenarios Design a deployment that meets your scenario?s needs

Duration 1 Days 6 CPD hours This course is intended for Leaders, Managers, Individuals who lead meetings This course is designed to help leaders run effective virtual meetings as well as managing their team virtually. We will explore communication styles and understanding their team as well as productivity. This course involves a lot of open discussion as well as teaching leaders how to manage the virtual workplace and run productive meetings. Defining the Virtual Workplace What does it look like? Tools available Communication strategies Understanding communication styles Leading different communication styles Building a Virtual Workplace Strategy Goals & agenda Check-ins Communication strategies Virtual Leadership Strategies Making connections & check ins Managing virtual meetings with team members Defining availability & creating schedules Open Discussion & Action Plan

Duration 3 Days 18 CPD hours This course is intended for Students receive comprehensive Microsoft Dynamics exam preparation, becoming familiarized with the Dynamics CRM customization and configuration tools. Aspirants also learn to leverage the platform tools to create custom objects, automate tasks, modify user interface, and perform other such customizations. Overview Configure the Dynamics CRM settingsConfigure different entities and fieldsImplement entity relationships, custom actions, workflows, and dialogsIdentify scenarios for utilizing multiple forms, and design considerations for chartsSet default share views and public views, and configure and manage dashboardsIdentify role-based business processesIdentify and manage business requirements and teams This course explains everything you need to know about customizing and configuring the Dynamics CRM 365 system in accordance with a company?s specific requirements. Introduction to Customization and Configuring Dynamics CRM Talent and Course Introduction Module Overview CRM Overview What is Dynamics Customization and Configuration? CRM Architecture Customization Methodology Module review Obtaining a Dynamics CRM Trial TEST YOUR KNOWLEDGE MODULE 1' Manage Microsoft Dynamics CRM Online Subscriptions Module Overview Configuring CRM Overview of CRM Security User Administration Mailboxes Teams CRM Security Model Module Overview Purpose of the CCRM Security Model Privileges Access Levels Security Roles Hierarchy Security Hierarchy Types Module review Introduction to Solutions Module Overview Solutions Overview Solution Detail Creating and Working with Solutions Working with Solution Assets Exporting Solutions Importing Solutions Module review Entity and Field Customization Module Overview Types Entities Entity Ownership Entity Properties System vs Custom Entities Custom Entities and Security Roles Overview of Fields Field Properties Module review Additional Field Customization Module Overview Creating Fields to Meet Client Needs Calculated Fields Rollup Fields CRM Option Sets Alternate Keys Field Level Security State and Status Reason Transitions Module Review Configure mobile devices Module Overview Types of Relationships How and where they are created Many to Many Relationships Hierarchical Data Entity Mapping Connection and Connection Roles Module Review Customizing Forms Module Overview Form types Qualities of a good form Building a Form Specialized Form Components Access Teams and Sub Grids Working with Navigation Additional Form Types Multiple Forms Form customizations and Mobile Clients Module Review Business Rules Module Overview Business Rules Business Rule Scope Trigger Rules Condition and Actions Else Conditions and Actions Occur When Conditions Are True Module review Views and Visualizations Module Overview Using Views View Customization System View Types Quick Find Customization Charts Customizing Dashboard Themes Module Review Introduction to Processes Module Overview Processes and Automation Workflow Basics Module review Business Process Flows What are CRM Business Process Flows Enabling Business Process Flows Steps Stages and Categories Conditional Branching Module Review Bringing it all Together Module Overview Review of Customization Topics Covered Senario Packaging in a Solution Module review

Duration 5 Days 30 CPD hours This course is intended for This class is designed for experienced BizTalk Server Developers who have at least one year of hands-on experience developing BizTalk Server applications. Overview In this 5-day course, you will learn how to apply best practices and design patterns to build smarter BizTalk Server applications. Furthermore, this course provides extensive coverage of BizTalk Server's extensibility, including such topics as: custom functoids, custom pipeline components, and invoking external .NET methods. This course is designed specifically for experienced BizTalk Server developers and focuses on best practices & pattern-based design while pulling back the curtain on some of BizTalk Server's eccentricities. Review of BizTalk Server Fundamentals The BizTalk Server Architecture Inner Workings of the Messaging Engine Messaging Engine Deep Dive Two-way Messaging Without Orchestrations Designing and Testing Schemas Schema Design Enabling Unit Testing for BizTalk Projects Data Translation and Transformation Custom Data Transformation Creating Custom Pipeline Components Working with Message Interchanges Debatching Message Interchanges Advanced Concepts of WCF Adapters Connecting to External Systems Using WCF LOB Adapters in BizTalk Server Publishing and Consuming WCF and RESTful Services Overview of Service Integration Using WCF Implementing WCF Services Preprocessing Messages with IIS Modules Consuming Services Advanced Orchestration Communication Patterns Orchestration Engine Deep Dive Splitting and Aggregating Messages using Orchestrations Orchestration Communication Bridging the Synchronous/Asynchronous Gap Across Multiple Channels Correlating Messages in Orchestration Instances Building Convoy Orchestrations Handling Orchestration Faults and Exceptions Exception Handling in Orchestrations Implementing Transactions and Compensation Creating Transactional Processes Designing Custom Tracking Models for BizTalk Applications Introduction to Business Activity Monitoring Enabling Business Activity Monitoring Extending BAM Beyond BizTalk Building Declarative Logic Using the Business Rules Engine Concepts of Declarative Logic Fundamentals of BizTalk BRE Integrating Policies with BizTalk Advanced Concepts of the Business Rules Engine Advanced Business Rule Concepts Working with Advanced Facts Integrating Across Business Boundaries Using Parties, Roles, and EDI Port Binding Option Review Role-Based Integration What is EDI? Enabling EDI-Based Messaging

Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager