42856 Learning courses in Liverpool delivered Online

Description: This course will teach you all the important aspects of personal development. The impression of self-awareness and personal development is as old as the existence of human beings. From the time we stirred to mindfulness of people, the impulsive notion of ending up plainly better by development and survival of the fittest is a piece of our identity. With the development of innovation and the logical procedure, self-reorganization has in like manner turned out to be more logical. We have found how to mention objective facts and to detail theories. In this course, we will be able to test these potential outcomes and find central standards about how to exist. Who is the course for? Professionals who are helping people build their personal goals People who have an interest in the personal development concepts Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Concepts of Personal Development is a useful qualification to possess, and would be beneficial for the following careers: Career Coach Guidance Counsellors Life Coach Mentors Psychologists. Concepts of Personal Development Affirmations 01:00:00 Goals 01:00:00 Improve Social Skills 00:30:00 Be A Leader 00:30:00 Brain Power 00:15:00 People Skills 01:00:00 Communication 01:30:00 Shape Your Destiny 00:15:00 Let Go 01:00:00 Personal Magnetism 00:30:00 Wrapping Up 01:00:00 Mock Exam Mock Exam- Concepts of Personal Development 00:20:00 Final Exam Final Exam- Concepts of Personal Development 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Travel and Tourism sector is an ever-evolving industry that offers vast opportunities for those looking to make their mark. Our CPD Accredited Travel and Tourism Course provides an in-depth understanding of the fundamental aspects of this dynamic field. Through a carefully structured curriculum, you'll explore the key elements of tourism management, customer service, and destination planning, preparing you for a broad range of roles within this exciting sector. By the end of this course, you will have a solid foundation in tourism principles and strategies, allowing you to navigate the complexities of the travel industry with ease. With flexible online learning, you’ll have the ability to progress at your own pace, equipping you with the knowledge necessary to take your career to the next level. This course offers an exceptional learning opportunity for those keen to enhance their understanding and expertise within the global travel and tourism market. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Travel Agent profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: Introduction to Travel and Tourism Module 02: Tourism Products and Services Module 03: Tour Operating and Travel Retailing Module 04: Marketing in Travel and Tourism Module 05: Developing Communication Skills Module 06: Customer Service and Satisfaction Module 07: Crisis and Visitor Attraction Management Module 08: Transport Management Procedure Module 09: Tourism in the New Normal World/ Post COVID Travel Destinations Module 10: Sustainable Tourism Module 11: Public Awareness Campaigns Module 12: Brexit and its Impact on Tourism Industry Module 13: Travel and Tourism Issues to Contend with Module 14: Human Resource Management in Travel Industry Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Travel and Tourism - CPD Accredited course. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Travel and Tourism - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Travel and Tourism - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Travel and Tourism - CPD Accredited training.

The financial world may look complex from the outside, but understanding its inner workings can be both rewarding and intellectually satisfying. This Investment Banking course cuts through the jargon and delivers clear, structured insights into how deals are brokered, markets move, and institutions operate. Designed for learners curious about the mechanics behind major financial decisions, this course demystifies the roles, responsibilities and strategies used by professionals in high-stakes environments. Whether you're keen on analysing financial statements, exploring mergers and acquisitions, or simply gaining a solid foundation in capital markets, this CPD-accredited programme offers a streamlined and thoughtful approach. You’ll gain knowledge tailored for individuals looking to broaden their financial acumen, deepen their understanding of investment strategies, or explore a possible direction in finance. It’s all about learning smart, not hard—with content that respects your time and rewards your focus. Enrol now and we'll see you in class. P.S. - There's a full curriculum breakdown given in the description section below. Check it out if you want more information about the course and the topics it covers. Course Curriculum: Module 01: Introduction to Landscape Architecture Module 02: Green-scaping Module 03: Planting Trees and Shrubs Module 04: Maintenance of Planting Module 05: Pathways Module 06: Walls and Fences Module 07: Water Features Module 08: Entertainment and Recycling Projects Module 09: Landscape Ecology Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing Investment Banking - CPD Accredited course. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Investment Banking - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Investment Banking - CPD Accredited training.

Lead and Manage your crew to achieve higher goals Do you feel as though your hard efforts are giving minimum output? All of us want to be a leader, the captain or the head of any group whether it is in a company department or a group working on a project. But do you have the necessary skills to be a successful leader? This is course is perfect for you to enhance your ability in Management and Leadership. This course helps you create a roadmap to your goal by breaking down the greater milestones into well defined tasks. This helps you manage the responsibilities of people and coordinate the team. Develop a full understanding of the managing objectives and benefits before committing significant resources. Move and inspire people to do their best work. That said, it is important that you have effective leaders in your workplace to empower and influence your people to achieve business and team goals. This course is designed to improve your management skills. It will help you implement a systematic process to manage changes to the project scope or objectives. So get started with this course right away. Course Highlights Accredited Management & Leadership Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Management & Leadership Training into 34 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 3 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Management & Leadership Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Management & Leadership Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Management & Leadership Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Leadership Basics The Leadership Gene of HR Management FREE 01:00:00 Becoming a Great Leader FREE 01:00:00 Emotional Intelligence in Leadership Management 01:00:00 Build Successful Teams & Relationships 01:00:00 Handle Hard Times & Conflicts Effectively 01:00:00 Managing People Introduction 00:30:00 The Opposite Side of the Coin 01:00:00 How to Lead and Influence People 01:00:00 Getting the Most from Your Team 01:00:00 Extraordinary Ways to Be a Better Leader 00:30:00 Conclusion 00:15:00 Managing Project Introduction FREE 01:00:00 Can You Manage Yourself Out Of A Paper Bag? FREE 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Managing Budget Module One - Getting Started FREE 00:15:00 Module Two - Glossary FREE 00:30:00 Module Three - Understanding Financial Statements 00:30:00 Module Four - Analyzing Financial Statements (I) 01:00:00 Module Five - Analyzing Financial Statements (II) 00:30:00 Module Six - Understanding Budgets 00:30:00 Module Seven - Budgeting Made Easy 00:30:00 Module Eight - Advanced Forecasting Techniques 00:30:00 Module Nine - Managing the Budget 00:30:00 Module Ten - Making Smart Purchasing Decisions 01:00:00 Module Eleven - A Glimpse into the Legal World 01:00:00 Module Twelve - Wrapping Up 00:15:00 Mock Exam Mock Exam - Accredited Management & Leadership Training 00:20:00 Final Exam Final Exam - Accredited Management & Leadership Training 00:20:00

Delve into the world of library and information science with this thoughtfully designed course. Whether you are looking to start a career in library management or enhance your knowledge, this course provides the necessary insights into the core principles and practices that define the sector. From understanding information management systems to exploring the role of libraries in the digital age, this course is a comprehensive introduction to the field. Throughout your learning journey, you will gain a deeper understanding of how libraries function in modern society and the growing importance of information management. You will explore various aspects, such as cataloguing, archiving, digital resource management, and the evolving role of libraries in education and community engagement. This course aims to provide a strong foundation, enabling learners to better understand and contribute to the ever-expanding realm of library and information science, all in an entirely online format designed to fit into your lifestyle. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Library and Information Science Module 02: Information Science A Service Perspective Module 03: Information Professionals on the Job Module 04: Information Policy Module 05: Information Organisation Module 06: The Data Librarian Module 07: Human Resources Functions in the Library Module 08: Digital and Virtual Libraries Module 09: Library Legislation Learning Outcomes Analyse information policies for effective library operations. Apply human resource functions in a library context. Navigate digital and virtual libraries proficiently. Demonstrate expertise in information organisation techniques. Acquire skills relevant to the role of a data librarian. Interpret and comply with library legislation and regulations. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring to work in library and information science. Students seeking a foundational understanding of information management. Professionals in related fields looking to expand their expertise. Graduates aiming for a career in digital and virtual libraries. Those interested in the legal aspects of library operations. Data enthusiasts aspiring to become proficient data librarians. Individuals keen on contributing to effective information policy. Human resource professionals exploring opportunities in library settings. Career path Library Information Officer Digital Librarian Data Management Specialist Information Policy Analyst Virtual Library Coordinator Human Resources Assistant in a Library Setting Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Take your knitting skills to new heights with our Intermediate On-Demand Knitting Course, perfect for those ready to expand their craft while nurturing their wellbeing. Led by an experienced tutor who brings a wealth of knowledge and creativity to each lesson, this course offers detailed, step-by-step video tutorials on advanced techniques, intricate patterns, and more challenging projects. Ideal for knitters who have mastered the basics, you'll learn to create more complex and beautiful pieces, all while enjoying the calming and meditative benefits of knitting. Enhance your skills, boost your creativity, and experience the therapeutic joy of knitting with this comprehensive and inspiring course.

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about Microsoft Word Understand the core competencies and principles of Microsoft Word Explore the various areas of Microsoft Word Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert office admin Human Resource Management and Development Program Online Master the skills you need to propel your career forward in HR management or human resources management. This course will equip you with the essential knowledge and skillset that will make you a confident HR manager or human resources manager and take your career to the next level. This comprehensive human resource management and development course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this human resource management and development course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective HR management or human resources management practice and equip you with the essential skills, confidence and competence to assist you in the HR management or human resources management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in HR management or human resources management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for HR manager or human resources manager or for people who are aspiring to specialise in HR management or human resources management. Enrol in this human resource management and development course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive human resource management and development course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this HR management or human resources management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This human resource management and development course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This human resource management and development course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This human resource management and development course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Fundamentals of the Employment Law Fundamentals of the Employment Law 00:25:00 Laws Governing Employment in the UK Laws Governing Employment in the UK 00:15:00 The Recruitment Process The Recruitment Process 00:20:00 Employment Contracts Employment Contracts 00:10:00 Employment Rights & Benefits Employment Rights & Benefits 00:20:00 Health and Safety Health and Safety 00:20:00 Training and Development Opportunities Training and Development Opportunities 00:15:00 Discrimination at Workplace Discrimination at Workplace 00:20:00 Handling Grievances Handling Grievances 00:15:00 Managing Absenteeism Managing Absenteeism 00:25:00 Dismissal at Workplace Dismissal at Workplace 00:15:00 Developing a Social Media Policy at Workplace Developing a Social Media Policy at Workplace 00:10:00 Disciplinary Guidelines against Drug & Alcohol Misuse Disciplinary Guidelines against Drug & Alcohol Misuse 00:15:00 Define HRM Define HRM 00:05:00 Scope of HRM Scope of HRM 00:06:00 Processes in HRM Processes in HRM 00:04:00 Skills of HR Professionals Skills of HR Professionals 00:10:00 HRM & Performance Management HRM & Performance Management 00:03:00 Hiring Strategies Hiring Strategies 00:03:00 Various Retention Strategies Various Retention Strategies 00:04:00 Human Resource Planning Human Resource Planning 00:03:00 Managing Employee's Performance Managing Employee's Performance 00:04:00 Management of Contractors Management of Contractors 00:06:00 Strategic HRM Strategic HRM 00:03:00 Global HRM Global HRM 00:08:00 HR Information System HR Information System 00:01:00 Tips for Effective HRM Tips for Effective HRM 00:02:00 What is Recruitment? What is Recruitment? 00:01:00 Importance of Recruitment Importance of Recruitment 00:01:00 Sources of External Recruitment Sources of External Recruitment 00:01:00 Sources of Internal Recruitment Sources of Internal Recruitment 00:01:00 Various Approaches to Recruitment Various Approaches to Recruitment 00:01:00 Recruitment Process Recruitment Process 00:01:00 Factors Affecting the Process Factors Affecting the Process 00:01:00 Stages of Recruitment Stages of Recruitment 00:03:00 Explain the Selection Process Explain the Selection Process 00:01:00 Various Selection Tests Various Selection Tests 00:01:00 Types of Interview Types of Interview 00:01:00 Developing Good Interviewing Skills Developing Good Interviewing Skills 00:07:00 Body Language Cues in Interviews Body Language Cues in Interviews 00:01:00 Qualities of a Good Recruiter Qualities of a Good Recruiter 00:03:00 Talent Acquisition Specialist Talent Acquisition Specialist 00:02:00 Final Assessment Assessment - UK Employment Law For HR Advanced Diploma Online Training Course 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Are you looking to enhance your Team Leader - Leadership & Management skills? If yes, then you have come to the right place. Our comprehensive course on Team Leader - Leadership & Management will assist you in producing the best possible outcome by mastering the Team Leader - Leadership & Management skills. The Team Leader - Leadership & Management course is for those who want to be successful. In the Team Leader - Leadership & Management course, you will learn the essential knowledge needed to become well versed in Team Leader - Leadership & Management. Our Team Leader - Leadership & Management course starts with the basics of Team Leader - Leadership & Management and gradually progresses towards advanced topics. Therefore, each lesson of this Team Leader - Leadership & Management course is intuitive and easy to understand. Team Leader Curriculum Breakdown of the Diploma in Leadership & Management Training at QLS Level 5 Course Module 01: Introduction Module 02: Leadership Training Module 03: Management Training Module 04: Culture Training Module 05: Teamwork Training Module 06: Business Culture Training Curriculum Breakdown of the Team Leader Course Course Outline: Module 01: Introduction to Leadership Module 02: Qualities of a Good Leader and Leadership Module 03: Creativity in Leadership Module 04: Leadership Skills and Competencies Key Highlights of the Team Leader - Leadership & Management course: Lifetime access to Team Leader - Leadership & Management course materials Full tutor support is available from Monday to Friday with the Team Leader - Leadership & Management course Learn Team Leader - Leadership & Management skills at your own pace from the comfort of your home Gain a complete understanding of Team Leader - Leadership & Management course Accessible, informative Team Leader - Leadership & Management learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Team Leader - Leadership & Management Study Team Leader - Leadership & Management in your own time through your computer, tablet or mobile device. A 100% learning satisfaction gu CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Team Leader - Leadership & Management course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Team Leader - Leadership & Management. It is also great for professionals who are already working in Team Leader - Leadership & Management and want to get promoted at work. Requirements To enrol in this Team Leader - Leadership & Management course, all you need is a basic understanding of the English Language and an internet connection. Career path Project Manager: £35,000 to £70,000 per year Operations Manager: £40,000 to £80,000 per year Human Resources Manager: £35,000 to £70,000 per year Sales Team Leader: £30,000 to £60,000 per year Customer Service Manager: £30,000 to £60,000 per year Training and Development Manager: £35,000 to £70,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

RESILIA™ Foundation: In-House Training AXELOS RESILIA™: Cyber Resilience Best Practice is designed to help commercial and government organizations around the world prevent, detect, and correct any impact cyber attacks will have on the information required to do business. Adding RESILIA to the existing AXELOS global best practice portfolio, including ITIL® and PRINCE2®, brings a common cyber resilience best practice for security, IT service management, and business. Active cyber resilience is achieved through people, process, and technology. The RESILIA™ Foundation course starts with the purpose, key terms, the distinction between resilience and security, and the benefits of implementing cyber resilience. It introduces risk management and the key activities needed to address risks and opportunities. Further, it explains the relevance of common management standards and best practice frameworks to achieve cyber resilience. Subsequently, it identifies the cyber resilience processes, the associated control objectives, interactions, and activities that should be aligned with corresponding ITSM activities. In the final part of the course, it describes the segregation of duties and dual controls related to cyber resilience roles and responsibilities. What you will Learn At the end of this course, you will be able to: Demonstrate your knowledge of the purpose, benefits, and key terms of cyber resilience Demonstrate your knowledge of the risk management and the key activities needed to address risks and opportunities Demonstrate your knowledge of the purpose of a management system and how best practices and standards can contribute Demonstrate your knowledge of the cyber resilience strategy, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience design, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience transition, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience operation, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of cyber resilience continual improvement, the associated control objectives, and their interactions with ITSM activities Demonstrate your knowledge of the purpose and benefits of segregation of duties and dual controls Course Introduction Course Learning Objectives Course Agenda Activities Course Book Structure RESILIA Certification Introduction to Cyber Resilience What is Cyber Resilience? Defining Cyber Resilience Balancing in Cyber Resilience Characteristics of Cyber Resilience Risk Management Understanding Risk Management: Discussion Defining Risk Management Addressing Risks and Opportunities Managing Cyber Resilience Why and What of Management Systems? Management Systems Common Management Standards and Frameworks Cyber Resilience Strategy What is Strategy? Cyber Resilience Strategy and Activities Security Controls at Cyber Resilience Strategy Interaction Between ITSM Processes and Cyber Resilience Cyber Resilience Design Why Cyber Resilience Design? Cyber Resilience Design Activities Security Controls at Cyber Resilience Design Aligning ITSM Processes with Cyber Resilience Processes Cyber Resilience Transition Why Cyber Resilience Transition? Basics of Cyber Resilience Transition Cyber Resilience Transition: Controls Interaction Between ITSM Processes and Cyber Resilience Cyber Resilience Operation The Purpose of Cyber Resilience Operation Security Controls in Cyber Resilience Operation Interaction Between IT Processes and Cyber Resilience Interaction Between ITSM Functions and Cyber Resilience Cyber Resilience Continual Improvement Continual or Continuous Improvement Maturity Models Continual Improvement Controls The Seven-Step Improvement Process The ITIL CSI Approach Cyber Resilience Roles & Responsibilities Segregating Duties Dual Controls

Scrum Master and Product Owner Workshop This workshop builds on the specific roles and responsibilities of the Product Owner and Scrum Master in a Scrum environment, and how they need to work together as part of the Scrum methodology. During these sessions, you will explore who does what before, during, and after the Scrum Sprint cycles, as well as how to make the process work best in your specific Agile environment. You will come away from this workshop with a much deeper understanding of the roles and responsibilities so that individual performance improves on the job. Improved target results include providing focused leadership, making effective decisions, guiding Agile teams, and delivering business value. Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum Events Scrum Artifacts Scrum Roles and Responsibilities Scrum Roles Product Owner Responsibilities Scrum Master Responsibilities The Scrum Team Responsibilities Cross-functional Teams Product Ownership Product Ownership Vision Understand Your Customers and Market Stakeholder Management and Engagement Product Backlog What is a User Story? Epics and User Stories Acceptance Criteria Preparing User Stories for a Sprint Definition of Ready (DoR) and Definition of Done (DoD) User Story Estimation Using Planning Poker Backlog Grooming Roadmaps, Story Maps, Impact Mapping Product Backlog Prioritization, MoSCoW, Kano Analysis Technical Debt The Sprint Team Capacity and Velocity Planning Sprint Planning Meeting and Sprint Plan The Sprint: Learning to Become Self-managing, Self-organizing, Self-improving Sprint Review Meeting Retrospectives Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content