42815 Learning courses in Glasgow delivered Online

The Extreme Person Centred Thinking Tools are a set of tools to support dreams, build relationships and connections and promote capacity thinking. The aim of the extreme person centred thinking tools training is not to teach people how to facilitate plans, instead it is about sharing tools that can be used to listen and reflect and creatively involve people in planning their own lives. Online Course now available via Teachable Platform – Person Centred Mindset Learn at your own pace… lots of text and video support Course Category Person Centred Planning Description The Extreme Person Centred Thinking Tools are a set of tools to support dreams, build relationships and connections and promote capacity thinking. The aim of the extreme person centred thinking tools training is not to teach people how to facilitate plans, instead it is about sharing tools that can be used to listen and reflect and creatively involve people in planning their own lives. Many of these tools have been taken from MAPS and PATH, and parts also build on the person centred thinking tools. Testimonials Be the first… Learning Objectives This course will provide participants with an understanding of how to use a range of extreme person centred thinking tools to; Use graphics to facilitate creative conversations Learn from people’s stories and histories Listen to and facilitate dreams and nightmares Think about what is positive and possible Connect people with their communities Facilitate inclusion Who Is It For? Person Centred Planning Facilitators Support Workers / Day Centre Officers / Residential Workers Personal Assistants / Teaching Assistants Families Self Advocates Social Workers CAMHS teams Primary and secondary staff teams SENCOs Local Authority Support Services Course Content The course will introduce participants to a range of tools focused around supporting relationships, realising dreams, connecting people with their communities and capacity thinking. Participants will be coached in using the tools and given the opportunity to practice the tools and their graphic facilitation skills in a safe environment. The course will answer the following questions: How can we use ideas from MAP and PATH in our day to day work? How can I use graphics to facilitate conversations? How can we learn more about the people we support? How can we start to think about connecting people to their communities? If you liked this course you may well like: PERSON CENTRED PLANNING USING PATH AND MAPS

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Duration 3 Days 18 CPD hours This course is intended for The target audience include, but is not limited to:   Relationship managers Customer experience (CX) managers Account managers Service delivery managers Service desk managers Service Level Managers Enterprise Architects Service and Solution Architects Business Analysts Product Owners Marketing Managers Project Managers Portfolio Managers Supplier relationship Managers Vendor Managers Contract Managers Customer experience/User experience Designers Consultants Overview The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value. Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder. This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:   Value propositions Fostering relationships Keeping engagement channels open Shaping demand Designing service offerings Aligning and agreeing expectations Co-creating service experiences Realizing value This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITIL© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery. How customer journeys are designed Understand the concept of the customer journey Understand the ways of designing and improving customer journeys How to target markets and stakeholders Understand the characteristics of markets Understand marketing activities and techniques Know how to describe customer needs and internal and external factors that affect these Know how to identify service providers and explain their value propositions How to foster stakeholder relationships Understand the concepts mutual readiness and maturity Understand the different supplier and partner relationship types, and how these are managed Know how to develop customer relationships Know how to analyze customer needs Know how to use communication and collaboration activities and techniques Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management How to shape demand and define service offerings Understand methods for designing digital service experiences based on value driven, data driven and user centered service design Understand approaches for selling and obtaining service offerings Know how to capture, influence and manage demand and opportunities Know how to collect, specify and prioritize requirements from a diverse range of stakeholders Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design How to align expectations and agree details of services Know how to plan for value co-creation Know how to negotiate and agree service utility, warranty and experience Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management How to onboard and offboard customers and users Understand key transition, onboarding and offboarding activities Understand the ways of relating with users and fostering user relationships Understand how users are authorized and entitled to services Understand different approaches to mutual elevation of customer, user and service provider capabilities Know how to prepare onboarding and offboarding plans Know how to develop user engagement and delivery channels Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement How to act together to ensure continual value co-creation Understand how users can request services Understand methods for triaging of user requests Understand the concept of user communities Understand methods for encouraging and managing customer and user feedback Know how to foster a service mindset (attitude, behavior and culture) Know how to use different approaches to provision of user services Know how to seize and deal with customer and user ?moments of truth? Know how the ?Service request management? practice can be applied to enable and contribute to service usage How to realize and validate service value Understand methods for measuring service usage and customer and user experience and satisfaction Understand charging mechanisms Know how to assess service value realization Know how to prepare to evaluate and improve the customer journey Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization ITIL© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. Additional course details:Notes New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4 Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Anyone desiring to improve their ability to speak self-assuredly, in front of both internal and external groups will benefit from this course. Overview Understand what separates an effective presentation from an ineffective presentation. Design a proficient presentation geared toward their audience. Create powerful slides that enhance the address. Enhance their public speaking skills with tips and techniques used by professional speakers. Prepare mentally for their best performance. Engage their audience more effectively and with greater passion. Whether speaking publicly or to a specific audience, your ability to build, develop and deliver a purposeful presentation is key to being able to convey your message and achieve your desired results. From open to close, it is crucial to learn the tools necessary to maintain engagement and to organize ideas to create coherent and convincing oral presentations. In this course, you will learn strategies to structure and develop presentation content focused on audience need and key points, identifying the areas in which you are most polished, as well as picking up hints and tips to address any gaps. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. 1. Foundation, Structure, and Organization Why a presentation The difference between effective and ineffective presentations Delivering passion and value Structure determines success 2. Creating the Basic Structure Building the backbone Capturing audience attention Understanding your audience 3. Organizing Your Program Planning analog Creating the topic outline Fact-Finding 4. Designing and Building Your Presentation Choosing proper content Building and writing Your presentation Slide design 5. Delivering Your Presentation Preparing mentally Appearing confident in front of the crowd 6. Engaging Your Audience from Start to Finish Understanding and matching learning styles Closing Your presentation and providing calls to action Additional course details: Nexus Humans The Art of Effective Presentations (Second Edition) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the The Art of Effective Presentations (Second Edition) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

In this course we deepen participants understanding of systemic racism and the spectrum of privilege. It challenges the participants to examine their behaviours and take close looks at some of the views they have held since a very young age, e.g. this area is a “bad” area, because it has a high proportion of black/brown people living in it, or that young black men in tracksuits are “thugs”. We think about where these messages come from and how people are indoctrinated by the media. Course Category Inclusion Team Building Leadership Emotional needs Description In this course we deepen participants understanding of systemic racism and the spectrum of privilege. It challenges the participants to examine their behaviours and take close looks at some of the views they have held since a very young age, e.g. this area is a “bad” area, because it has a high proportion of black/brown people living in it, or that young black men in tracksuits are “thugs”. We think about where these messages come from and how people are indoctrinated by the media.  We explore the reasons why white people are so defensive when it comes to talking about race. We discuss having racial biases and the implications of them, such as unconsciously insulting people around us in the workplace. When we become aware of how our behaviours can affect people, we then look for solutions.  The course is designed for groups of professionals to come together as a team to try and take responsibility for the racism that goes on in their workplace – empowering the leadership to have difficult conversations with team members and create a paradigm shift across the entire organisation.  Please come with an open mind, and you might be surprised at what you find out. We are striving for a world where racism is an open conversation and not a topic that we shy away from.  Testimonials “That was a really insightful session and thought provoking. I would love to attend more sessions on racism. Thank you for the engaging questions and delivery” “Lots of things to reflect on!” Learning Objectives Participants will: Confront their own racism and unconscious biases Become aware of the ways they treat people differently based on race Think about practical changes they can make in their workplaces Who Is It For? Leadership teams seeking guidance and reflection Educators who want to get it right People who have had not had much contact with people outside their own race People who believe they are “not racist” Course Content Background – brief history of systemic racism Racism as a binary – the problem with thinking only “bad” people can be racist Trust – how do we feel around people we don’t trust? Difference – how do we act when we feel different? What do Good Manners look like around people of different cultures? What does Good Allyship look like in the workplace? Why don’t we talk about race? What does your race mean to you? Examining our privilege – activity Interracial friendship video Visioning – what does the ideal workplace look like? Setting Actions – what achievable actions can we set to bring us closer to our dream future?

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Leadership isn't about loud voices or corner offices—it’s about knowing when to speak, when to listen, and how to guide with clarity and confidence. This Leadership for Women Course takes a sharp, intelligent look at leadership from a woman’s perspective—addressing common hurdles with calm logic and a good dose of straight talk. Whether you're leading a team or steering through meetings that seem longer than they need to be, this course gives you the tools to lead with reason, not just reaction. Across industries, the demand for clear-headed, capable leadership is growing—especially from women who know their worth but don’t feel the need to shout it. This course doesn’t promise magic formulas or tired clichés. Instead, you’ll explore communication, decision-making, and self-awareness in a way that actually makes sense. It’s structured for those who prefer substance over slogans, and results over roundabout jargon. This is leadership made practical, logical, and yes—refreshingly straightforward. Ready when you are. Would you like learning outcomes or the next section for this course? Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Women's Leadership Module 02: Leadership Styles and Theories Module 03: Essential Leadership Skills for Women Module 04: Building Personal Leadership Brand Module 05: Empowering Other Women and Building Inclusive Teams Module 06: Strategies for Overcoming Barriers and Leading Change Learning Outcomes Develop a nuanced understanding of women's leadership dynamics. Master diverse leadership styles and theories for effective application. Cultivate essential leadership skills crucial for women in leadership roles. Craft a powerful personal leadership brand tailored to your strengths. Champion inclusivity, empowering and building cohesive, diverse teams. Strategically overcome barriers and lead transformative change with confidence. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Women aspiring to leadership roles. Professionals seeking to enhance their leadership skills. Those committed to fostering inclusivity in their workplace. Individuals keen on overcoming leadership barriers. Women aiming to build a powerful leadership brand. Emerging leaders eager to navigate change with resilience. Team members interested in supporting and empowering their colleagues. Anyone passionate about advancing women's leadership. Career path Leadership Coach Diversity and Inclusion Manager Team Leader in a Corporate Setting Human Resources Manager Change Management Consultant Executive Director in a Nonprofit Organization Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

14 Authority Sites For Learning Amazon Affiliate Marketing Course Overview This course offers learners a comprehensive introduction to Amazon Affiliate Marketing, focusing on 14 authoritative websites that provide valuable resources for mastering this lucrative online business model. Through a well-structured curriculum, learners will gain insight into affiliate marketing strategies, the importance of selecting the right affiliate programs, and how to create effective content for driving traffic. The course covers essential topics that will help participants grow their affiliate business and generate passive income. By the end of the course, learners will be equipped with the knowledge to start or enhance their own Amazon affiliate marketing efforts, laying a strong foundation for ongoing success in this field. Course Description In this course, learners will explore 14 authority sites that serve as key resources for understanding and mastering Amazon Affiliate Marketing. Each module delves into crucial aspects such as affiliate program selection, content creation, SEO optimisation, and traffic generation techniques. With a focus on using trusted, high-quality sources, participants will develop a strong understanding of how to leverage these platforms to enhance their affiliate marketing strategies. The course provides an overview of key tools and strategies for optimising campaigns, measuring success, and scaling affiliate operations. Learners will leave the course equipped with the expertise to implement these strategies and start building a profitable affiliate marketing business. The learning experience is designed to be engaging and informative, offering a structured pathway for learners to advance in the affiliate marketing industry. 14 Authority Sites For Learning Amazon Affiliate Marketing Curriculum Module 01: Introduction To This Course Module 02: 14 Authority Sites For Learning Amazon Affiliate Marketing Module 03: Affiliate Marketing Basics: Getting Started Module 04: Choosing the Right Affiliate Program Module 05: Content Creation for Affiliate Marketing Module 06: Search Engine Optimisation (SEO) for Affiliate Sites Module 07: Generating Traffic for Affiliate Websites Module 08: Understanding Affiliate Metrics and Analytics Module 09: Scaling Your Affiliate Marketing Business Module 10: Best Practices for Amazon Affiliate Marketing Success Module 11: Case Studies: Successful Affiliate Websites Module 12: Troubleshooting Common Affiliate Marketing Challenges Module 13: Staying Updated in the Evolving Affiliate Marketing Landscape Module 14: Final Thoughts and Future Opportunities (See full curriculum) Who is this course for? Individuals seeking to start an affiliate marketing business. Professionals aiming to expand their digital marketing skills. Beginners with an interest in Amazon Affiliate Marketing. Entrepreneurs looking to diversify income streams. Career Path Affiliate Marketer Digital Marketing Specialist Content Creator SEO Consultant Online Business Owner

Description Collaboration is an essential thing to maximize the workplace output. Collaboration occurs when two or more people help each other to fulfil their organizational goals and objectives. You can call it teamwork at a higher level. The Workplace Essential Training: Collaboration course will train you how to become more collaborative towards your co-workers or employees by idea sharing and thinking to accomplish a common goal. The course shows you how to ensure and maintain successful collaboration in the workplace. At first, you will understand the true meaning of collaboration that will be further explained through the discussion on the necessary qualities and abilities that help you to collaborate effectively with your colleagues. Then the course explains the difference between collaboration, teamwork and cooperation. The six steps to make a collaborative environment, how a collaboration environment looks like and the advantages of collaboration will also be focused on the course. After that, the course shows you the techniques of handling collaboration obstacles. Next, you will learn to create strategies for developing collaboration. Finally, the course discusses the effects of technology in collaboration. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? Workplace Essential Training: Collaboration is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Workplace Essential Training: Collaboration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Overview 00:05:00 Being Collaborative 00:15:00 Elements of Successful Collaboration 00:30:00 Benefits of Collaboration 00:30:00 Common Obstacles 00:30:00 Technology and Collaboration 00:15:00 Course Certification Order your Certificate 00:00:00

This workshop gives an opportunity to focus on the emotional needs of boys and how to meet these. We lift the lid on an emerging urgent inclusion issue,namely meeting the emotional needs of boys. Everyone knows a boy. They may be pupil, son, brother, parent or partner. Boys when they become adults are over represented in the prison, and mental health system. Course Category Meeting emotional needs Description This workshop gives an opportunity to focus on the emotional needs of boys and how to meet these. We lift the lid on an emerging urgent inclusion issue,namely meeting the emotional needs of boys. Everyone knows a boy. They may be pupil, son, brother, parent or partner. Boys when they become adults are over represented in the prison, and mental health system. In one recent year 1300 young men committed suicide in the UK. In the UK the commonest cause of death among those aged 16-35 is suicide. Three men for every one woman kill themselves every year (Guardian, June 2006). 1 in 4 women experience domestic violence and 2 women a week are killed by a current or ex partner. Boys and men are a major concern. We need to find ways to allow them to unclench their hearts and learn to experience, process, communicate and manage their own emotional lives for their own and for the good of the wider community. Testimonials ‘Thanks for a super day, lots of good ideas for our citizens of the future. We need to offer them the best and what we would offer our own children’?? ‘Enjoyed the day very much. Brilliant ideas and lots of food for thought. Will use the solution circle. A great tool!’ ‘went well and the ethos/participation was commendably facilititated. well done’. ‘Wonderful day!’ ‘Still getting lots of positive messages this end.’ Learning Objectives Increased understanding of boys’ emotional needs Access to a wider range of practical strategies to impact on meeting emotional and behaviour problems Deeper understanding of core values surrounding inclusion of boys Opportunity to reflect on professional attitudes and behaviour towards boys and their emotional challenges New skills and processes to make boys’ inclusion and achievement more successful Who Is It For ? Early years and school based practitioners Key workers Teaching Assistants with support roles Heads and deputies SENCOs Advanced skills teachers Primary and secondary classroom teachers Parents Local authority support services Course Content The course explores the questions : Is there a problem with boys? What can we do to meet the emotional needs of boys? What helps? What should our priority be with boys? This workshop will explore: Cultural and historical expectations of boys in our society Shared experiences of teaching and parenting boys Circle of Courage as away of understanding emotional needs Fathers, mothers and sons Drinking and drugs: filling the emotional void Depression and suicide Anger and violence Solution Circle Problem Solving around boys needs What boys really need