44175 Learning courses in Edinburgh delivered Online

Getting Started The OTHM Level 7 Diploma in Risk Management aims to equip learners with the knowledge and skills required for effective risk management. This supports strategic decision-making and helps organisations maintain their competitive edge. This program provides a comprehensive understanding of risk management, covering financial and non-financial contexts. Learners gain risk measurement and modelling expertise through theoretical and practical training.   Key Benefits This qualification will bring you many vital benefits, such as; Evaluate the tools which can be used to review organisational strategy and risk plans Review the position of an organisation in its current market using appropriate tools Assess contemporary issues that contribute to CSR risk management systems Critically analyse the importance of conducting a Business impact analysis (BIA). Explain how leadership and management styles should change to meet the needs of different risk situations found in organisations   Key Highlights Do you wish to become a Risk Analyst? Then, the OTHM Level 7 Diploma in Management Risk offered by the School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The OTHM Level 7 Diploma in Management Risk Practice can open many career pathways including, but not limited to: Chief risk officer; Est. Salary £223,306p.a Risk Manager; Est. Salary £78,506p.a Risk Analyst; Est. Salary £50,516p.a     About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Principles of Risk Management Reference No : Unit 1 - D/618/5302 Credit : 20 || TQT : 200 Hours This unit aims to develop learners' understanding of legislative frameworks that contribute to implementing risk assessment plans in organisations and teach the basics of ISO standards. UNIT2- Strategic Risk Management Reference No : Unit2 - H/618/5303 Credit : 20 || TQT : 200 Hours This unit aims to teach the learners how to achieve better performance, analyse strategy and establish a comprehensive risk management system, including a health and safety environment. UNIT3- Responsible Leadership and Governance Reference No : Unit 3 - K/618/5304 Credit : 20 || TQT : 200 Hours In this unit, learners will look at the modern organisational requirement of governance leading to evaluating good practices relating to company affairs. UNIT4- Organisational and Environmental Risk Reference No : Unit 4 -M/618/5305 Credit : 20 || TQT : 200 Hours This unit aims to help learners understand the importance of managing risks in business organisations and enable them to develop an effective risk management plan and review risk financing options. UNIT5- Risk Analysis and Modelling Reference No : Unit 5 - T/618/5306 Credit : 20 || TQT : 200 Hours This unit aims to teach learners the core concepts and tools used to build modern risk analysis models. It introduces learners to the foundations of risk analysis. UNIT6- Advanced Research Methods Reference No : Unit 6 - A/618/5307 Credit : 20 || TQT : 200 Hours This unit aims to develop learners' ability to prepare for various types of academically based management research by developing and designing a research proposal. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

The Diploma in Strategic Business Management is crucial in today's dynamic business environment. This course covers a comprehensive curriculum including Introduction to Strategic Management Business, Corporate Governance, Industry Analysis, Strategy Formulation, and more, equipping students with essential business management skills. Learning Strategic Business Management is vital due to its focus on creating sustainable competitive advantages and enhancing corporate governance. This expertise opens up numerous job opportunities in the UK, where businesses are increasingly seeking skilled professionals to navigate complex market landscapes. Graduates can expect competitive salaries, often ranging from £30,000 to £60,000 annually, depending on experience and the specific role. The demand for Strategic Business Management professionals is rising, with the sector expected to grow by approximately 10% over the next decade. The strategic business management skills gained from this course are highly valued, making graduates well-equipped to drive organizational success and innovation. Key Features: CPD Certified Business Management Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Strategic Business Management Module 01: Introduction to Strategic Management Business Module 02: Corporate Governance Module 03: Industry Analysis Module 04: Strategy Formulation Module 05: Strategy Implementation Module 06: Evaluation and Control Module 07: Building a Brand Module 08: Generating Success from the Customer Relationship Module 09: Social Responsibility and Ethics in Strategic Management Module 10: Getting Ready for Business Improvement Learning Outcomes: Strategic Business Management Analyse industry landscapes to inform strategic decision-making processes effectively. Develop comprehensive strategies aligned with organisational goals and objectives. Implement strategic initiatives with precision and adaptability for optimal results. Evaluate and control strategies to ensure continuous improvement and sustainability. Build strong brands and foster meaningful customer relationships for competitive advantage. Integrate social responsibility and ethical practices into strategic management frameworks. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Diploma in Strategic Business Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Diploma in Strategic Business Management. Moreover, this course is ideal for: Business professionals seeking advanced strategic management knowledge. Aspiring entrepreneurs aiming to develop effective business strategies. Individuals interested in corporate governance and ethical business practices. Managers looking to enhance their strategic decision-making capabilities. Students aspiring to pursue careers in business management and leadership. Requirements There are no requirements needed to enrol into this Diploma in Strategic Business Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Diploma in Strategic Business Management course. Career path After finishing this Strategic Business Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Strategic Business Management are: Strategy Manager -£45K to £70K/year Business Development Manager -£35K to £55K/year Corporate Governance Advisor -£40K to £65K/year Brand Manager-£30K to £50K/year Customer Relationship Manager-£30K to £45K/year Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Dive into the transformative realm of stakeholder management with 'Developing Effective Stakeholder Relationships for Leaders.' In this meticulously crafted course, we unravel the delicate intricacies of stakeholder relationships, distinguishing between stockholders, internal, and external partners, and highlighting their significance in business leadership. Through an array of lessons, learners will embark on a journey to master the art of stakeholder analysis, construct impeccable communication plans, and drive efficient discussions. As we culminate the lessons, you'll be adept at curating your 'Dream Team' and fostering enduring pre-project affiliations. Learning Outcomes Differentiate between various stakeholders: stockholders, internal, and external. Conduct comprehensive stakeholder analysis. Strategically select and assemble a dream team for projects. Develop robust communication strategies tailored for stakeholders. Facilitate and lead stakeholder discussions effectively. Why buy this Developing Effective Stakeholder Relationships for Leaders course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Developing Effective Stakeholder Relationships for Leaders there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Developing Effective Stakeholder Relationships for Leaders course for? Managers looking to strengthen their leadership acumen. Business strategists wanting to enhance stakeholder collaboration. Project leaders aiming to foster stronger team dynamics. Entrepreneurs looking to navigate the corporate ecosystem. Communication professionals aiming to improve stakeholder dialogue. Prerequisites This Developing Effective Stakeholder Relationships for Leaders does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Developing Effective Stakeholder Relationships for Leaders was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Business Manager: £35,000 - £65,000 Business Strategist: £40,000 - £70,000 Project Leader: £45,000 - £75,000 Entrepreneur: Varied (Dependent on business success) Corporate Communications Manager: £38,000 - £68,000 Stakeholder Relationship Manager: £42,000 - £72,000 Course Curriculum Section 01: Introduction Overview & Welcome 00:03:00 How to Get the Most Out of This Class 00:05:00 Section 02: Main Class Lessons Stakeholder vs Stockholder & Internal vs External Stakeholders 00:04:00 Primary and Secondary Stakeholders & Stakeholder Analysis 00:07:00 Selecting Your 'Dream Team' 00:04:00 Developing Pre-Project Relationships 00:04:00 Your Elevator Pitch Invitation 00:05:00 Your Communication Plan 00:07:00 Rewarding Stakeholders to Increase Participation 00:06:00 Facilitating Stakeholder Discussions 00:11:00 Section 03: Next Steps Pulling it All Together 00:04:00 Wrap Up 00:01:00 Assignment Assignment - Developing Effective Stakeholder Relationships for Leaders 00:00:00

Getting Started The objective of the OTHM Level 4 Diploma in Tourism and Hospitality Management is to equip learners with the knowledge and skills necessary to excel as competent managers in the tourism and hospitality industry. The course material covers a diverse range of relevant topics, seamlessly integrating theoretical concepts with practical implementation. This certification enables learners to cultivate their research and academic proficiencies, fostering a comprehensive understanding of the tourism and hospitality business landscape, industry advancements, service marketing, consumer behavior, sustainability, and event management. Equipped with specialized skills and technical terminology, learners can progress toward further academic pursuits or secure lucrative employment opportunities. Key Benefits To understand the concept and purpose of academic research and writing. To know how to conduct academic research. To acquire critical thinking skills. To understand how to construct a reliable and valid academic argument. To learn about the nature and role of public and private sector organizations in the tourism and hospitality industry. To analyse the internal and external environments in which tourism and hospitality businesses operate. Key Highlights The program enables learners to develop a broad base of knowledge and skills, preparing them for various roles in the education and training field. • Remember, the qualification's assessment is solely based on assignments, eliminating the need for any exams. • With the School of Business and Technology London, you can complete the qualification at your own pace, choosing between online or blended learning from the comfort of your home. • Access learning materials, pathway materials, and study guides developed by our OTHM-approved tutors, who are available around the clock through our cutting-edge learning management system. • Importantly, the School of Business and Technology London provides comprehensive tutor support through our dedicated support desk. • If you opt for blended learning, you can also enjoy live sessions with an assigned tutor, which you can schedule at your convenience. Career Pathways Hospitality Director - £137,000 Hotel Manager - £128,000 Assistant Tour Managers - £44,900 Hotel Sales Manager- £93,900 About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Assessment Time-constrained, scenario-based assignments No examinations Entry Requirements • Learners must be 18 years of age or older. • A relevant NQF/QCF/RQF Level 3 Diploma or its equivalent is required. • International students whose first language is not English must achieve a score of 5.5 or higher in the IELTS Examination or an equivalent qualification. Progression Learners completing the OTHM Level 4 Diploma in Tourism and Hospitality Management will be eligible to progress to the OTHM Level 5 Diploma in Tourism and Hospitality Management. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. To know about the Qualification Structure, please get in touch with us at: admission@sbusinesslondon.ac.uk Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

  The IECB Certified Data Protection Officer training course will help you acquire the knowledge and skills to serve as a Data Protection Officer (DPO), allowing you to help organizations understand and implement solutions that meet the compliance requirements of the General Data Protection Regulation (GDPR), as well as a number of other regulatory requirements. The course takes a practical look at the GDPR requirements and advises on the mapping of solutions. In this way, delegates can master the role of the DPO and become competent to inform, advise, and monitor compliance with the GDPR and cooperate with the supervisory authority. About This Course   After attending the training course, you can sit for the exam, and gain the 'Certified Data Protection Officer' credential, which validates that you have the Legal and regulatory knowledge required of a key adviser and practical knowledge to advise organisations how to meet their obligations regarding the GDPR compliance   Learning Outcomes; Acquire a thorough understanding of the basic concepts and components of global Data Protection Regulation(s) Understand the correlation between the General Data Protection Regulation and best practice standards such as ISO 27701 Acquire a thorough understanding of the data protection by design requirements, particularly in relation to the protection of data Interpret the data protection requirements within the context of an organization Understand how to support an organization to plan, implement, manage, monitor and maintain ongoing compliance to the GDPR   Our approach  This training course is based on the practical application of best practices used in exercising the role of the DPO. Course modules include practical examples of the role of DPO. Delegates are encouraged to engage in discussions and exercises. A Case Study which brings the materials to life.   Course agenda   Day 1: Introduction to the GDPR Principles Day 2: The role of the DPO in the determination of a GDPR compliance program Day 3: The role of the DPO in business operations Day 4: Monitoring and maintenance of the GDPR compliance programme, as well as the examination   Prerequisites   A basic understanding of the GDPR will benefit course delegates.  What's Included?   Refreshments & Lunch (Classroom only) Course Slide Deck Official Study Materials CPD Certificate The Exam fees Who Should Attend?   Individuals seeking to move into the role of DPO Team members who define, implement, and maintain a GDPR compliance programme Information Security Managers responsible for the personal data protection of an enterprise and the management of its risks Members of an information security, risk management, or Data Governance team Our Guarantee   We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and train for free, with the exam retake included too. Assessment   All candidates at official training courses will be offered the opportunity to sit the associated exam. For CDPO, this constitutes a 12 question essay type exam which should be completed within 240 minutes. A passing score is achieved at 70%. Accreditation Provided by   This course is Accredited by NACS and Administered by the IECB.

  During this training course, you will gain a comprehensive knowledge of a process model for designing and developing an organizational incident management plan. The compatibility of this training course with ISO/IEC 27035 also supports the ISO/IEC 27001 by providing guidance for Information Security Incident Management. After mastering all the necessary concepts of Information Security Incident Management, you can sit for the exam and gain "Certified ISO 27035 Lead Incident Manager" Certification. By holding this certification, you will be able to demonstrate that you have the practical knowledge and professional capabilities to support and lead a team in managing Information Security Incidents. About This Course   Learning objectives   Master the concepts, approaches, methods, tools and techniques that enable an effective Information Security Incident Management according to ISO/IEC 27035 Acknowledge the correlation between ISO/IEC 27035 and other standards and regulatory frameworks Acquire the expertise to support an organization to effectively implement, manage and maintain an Information Security Incident Response plan Acquire the competence to effectively advise organizations on the best practices of Information Security Incident Management Understand the importance of establishing well-structured procedures and policies for Incident Management processes Develop the expertise to manage an effective Incident Response Team   Course Agenda   Day 1: Introduction to Information Security Incident Management concepts as recommended by ISO/IEC 27035 Day 2: Designing and preparing an Information Security Incident Management plan Day 3: Enacting the Incident Management process and handling Information Security incidents Day 4: Monitoring and continual improvement of the Information Security Incident Management plan and the Exam.   Additional Information   Certification fees are included in the exam price. An attendance record worth 31 CPD (Continuing Professional Development) credits will be issued to the participants who have attended the training course. In case candidates fail the exam, they can retake it within 12 months of the initial attempt for free. Accreditation Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 4 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Our Guarantee   We are an Accredited Training Provider of the IECB. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam. Prerequisites   A fundamental understanding of ISO/IEC 27035 and comprehensive knowledge of Information Security.  What's Included?   Delegates will be provided with; Course Slide deck Questions and Answers Bank Participant Guide Who Should Attend?   Information Security Incident managers IT Managers IT Auditors Managers seeking to establish an Incident Response Team (IRT) Managers seeking to learn more about operating effective IRTs Information Security risk managers IT system administration professionals IT network administration professionals Members of Incident Response Teams Individuals responsible for Information Security within an organization Provided by   This course is Accredited by NACS and Administered by the IECB

Understanding how children and young people grow, learn, and behave is key for anyone involved in their care or education. This course unpacks the milestones, influences, and challenges that shape early development—from birth through adolescence. You'll explore how physical, emotional, social, and cognitive factors interact over time, and how the environment, culture, and relationships play crucial roles in shaping young minds. Whether you're working with children in an educational setting or simply looking to broaden your understanding, this course delivers clear, engaging content designed to deepen your insight into child and youth development. With easy-to-follow modules and thought-provoking examples, it offers a flexible way to build foundational knowledge without needing a classroom or timetable. Meet the Accreditation This premium online course titled Development of Child and Young Age People ensures your professional development with CPD accreditation. You'll have the privilege of learning in your own time, at your own pace and earning an accredited certification. Key Benefits Eligibility for a CPD Quality Standards (CPD QS)-accredited certificate on successful completion of Development of Child and Young Age People Course Learning materials of the course contain engaging voiceover and visual elements for your comfort Freedom to study at your own pace 24/7 access to the Development of Child and Young Age People course materials for 12 months Full Tutor support on weekdays (Monday - Friday) On the Development of Child and Young Age People course, we guarantee that you will gain relevant skills and tremendous knowledge on the subject. The certificate you'll achieve after completing the Development of Child and Young Age People course will help you land the job you want in a related field. Enjoy a pleasant and professional 100% online learning experience, enrol in our Development of Child and Young Age People course today, and take control of your career! Course Curriculum: Module 01: Development from Birth to Adulthood Module 02: Adolescents Development Module 03: Young People Development Factors and Monitoring Module 04: Theories and Frameworks for Development Module 05: Effects of Difficult Life Experiences on Young People Module 06: Early Intervention for Children Module 07: Activities, Learning and Education How is the Development of Child and Young Age People assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Development of Child and Young Age People training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the Development of Child and Young Age People course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Development of Child and Young Age People training.

In the dynamic realm of heavy-duty operations, mastering the art of lifting is not just about hoisting weights; it's about orchestrating a symphony of safety, precision, and efficiency. Imagine yourself at the helm of colossal machinery, poised to elevate your expertise to new heights. From selecting the perfect equipment to meticulously planning each lift, our comprehensive curriculum equips you with the knowledge to navigate every facet of the lifting landscape. Key Features: CPD Certified Developed by Specialist Lifetime Access Delve into the intricacies of risk assessment, where every decision holds the weight of responsibility. Learn to decipher the language of inspections, ensuring that every component is primed for flawless performance. As you immerse yourself in the world of lifting operations, you'll unravel the threads of accountability, understanding the crucial roles each stakeholder plays in the pursuit of safety excellence. Join us on a journey where diligence meets dexterity, and where the mastery of lifting operations becomes your hallmark of distinction. Course Curriculum Module 01: Introduction to LOLER Module 02: Part 01 - Selecting Lifting Equipment and Accessories Module 03: Part 02 - Selecting Lifting Equipment and Accessories Module 04: Planning the Lifting Operation Module 05: Factors Affecting Safe Lifting Operation Module 06: Roles and Responsibilities Module 07: Risk Assessment Module 08: Examination and Inspection Module 09: Reports and Defects Learning Outcomes: Identify suitable lifting equipment and accessories for specific tasks. Plan lifting operations considering safety and operational efficiency guidelines. Recognize factors influencing the safety of lifting operations. Understand roles and responsibilities in ensuring safe lifting procedures. Conduct thorough risk assessments to mitigate potential hazards effectively. Perform examinations and inspections following LOLER regulations to ensure compliance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Workers in construction, manufacturing, or logistics industries. Health and safety officers seeking LOLER compliance knowledge. Supervisors overseeing lifting operations in various industrial settings. Individuals aspiring to enhance their understanding of lifting regulations. Anyone involved in equipment selection, planning, and risk assessment. Career path Crane Operator Health and Safety Inspector Lifting Equipment Engineer Construction Site Manager Warehouse Supervisor Logistics Coordinator Certificates Digital certificate - Included Will be downloadable when all lectures have been completed.

Getting Started The OTHM Level 7 Diploma in International Business Law provides learners with a thorough understanding of various branches of law. It equips them with the skills to analyse and apply UK and international legal principles confidently. Learners will also gain an in-depth understanding of handling certain aspects of behaviour within the law, enabling them to tackle even the most complex issues easily. The OTHM Level 7 Diploma in International Business Law provides learners with a thorough understanding of various branches of law. It equips them with the skills to analyse and apply UK and international legal principles confidently. Learners will also gain an in-depth understanding of handling certain aspects of behaviour within the law, enabling them to tackle even the most complex issues easily.  Key Benefits This qualification will bring you many vital benefits, such as; To understand a range of subjects in international business law Develop an understanding of legal frameworks that govern international business transactions within the industry. Demonstrate an understanding of commercial trust law, company law, international trade law, intellectual property law, and law of financial crimes. Develop research skills and write on key areas in law.   Key Highlights Are you passionate about international law and dream of becoming a successful international lawyer? Then, the OTHM Level 7 Diploma in International Business Law offered by the School of Business and Technology London is the right solution for you. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our OTHM-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.   Career Pathways The OTHM Level 7 Diploma in International Business Law can open many career pathways including, but not limited to: International lawyer Est. Salary £63,315 p.a Legal advisor; Est. Salary £32,497 p.a Policy Advisor; Est. Salary £38,397 p.a About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- International Trade Law Reference No : Unit 1 - F/618/7916 Credit : 20 || TQT : 200 Hours This unit covers international trade law, including competition policy, sales contracts, and global trading issues. Learners will gain the knowledge and skills to navigate this complex legal landscape. UNIT2- Commercial Trust Law Reference No : Unit2 - J/618/7917 Credit : 20 || TQT : 200 Hours This unit explores the law of trusts internationally, comparing doctrine in different jurisdictions and exploring the theoretical implications of such differences. UNIT3- Industrial and Intellectual Property Law Reference No : Unit 3 - L/618/7918 Credit : 20 || TQT : 200 Hours This unit covers regulatory and legislative requirements for industrial and intellectual property laws, financial strategy, and corporate governance. UNIT4- Law and Financial Crimes Reference No : Unit 4 - R/618/7919 Credit : 20 || TQT : 200 Hours This unit teaches about legal compliance in financial services, including fraud, corruption, and money laundering. Covers current theories, legal practices, and regulations. UNIT5- Company Law Reference No : Unit 5 - J/618/7920 Credit : 20 || TQT : 200 Hours This unit covers English Law for registered companies, including legal issues, shareholder and director rights and liquidation procedures. They are presented clearly and concisely in simple language. UNIT6- Legal Research Methods Reference No : Unit 6 - L/618/7921 Credit : 20 || TQT : 200 Hours This unit teaches legal research and theoretical problems in legal studies. It covers topics such as literature review, referencing, data collection, analysis techniques, and interpretation of results. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started The OTHM Level 6 Diploma in Information Technology equips learners with the essential knowledge and skills to progress in various organisational settings. This program is thoughtfully structured to transform each learner into a confident, analytical thinker with profound expertise in Information Technology. Additionally, it fosters the ability to quickly adapt to evolving situations, whether in junior or mid-management positions or as they strive to achieve more prominent managerial roles within their organisations or industries. Key Benefits Acquires a profound comprehension of Information Technology. Equips them with the agility to promptly adjust to evolving technological environments and industry demands. Provides avenues for advanced education, including pursuing advanced degrees or specialised certifications in Information Technology. Grasps contemporary networking technologies in IT. Key Highlights The Level 6 Diploma in Information Technology is well-suited for individuals who have already embarked on, or are considering a transition into, careers in both the private and public sectors. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exams. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials, as well as study guides developed by our qualified tutors, will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform, where you can access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications including real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform Supervision for all modules Multiplatform accessibility through an online learning platform. This facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, offering students the opportunity to study at their convenience. Live Classes (for Blended Learning Students only). Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Relevant NQF/QCF/RQF Level 5 diploma or equivalent recognised qualification. Learners must be 18 years or older at the beginning of the course. Mature learners (over 21) with management experience. International students whose first language is not English will need to have a score of 5.5 or above in IELTS (International English Language Testing System). Progression Learners completing the OTHM Level 6 Diploma in Information Technology will allow progress to: OTHM Level 7 Diplomas or Will be eligible to gain direct entry into relevant Master's degree programmes or Directly into employment in an associated profession. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work projects more effectively, which will give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits. The certificate is achieved with 13 - 36 credits. The diploma is achieved with at least 37 credits. The OTHM Level 6 Diploma in Information Technology consists of 6 mandatory units for a combined total of 120 credits, 1200 hours Total Qualification Time (TQT) and 480 Guided Learning Hours (GLH) for the completed qualification. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Advanced Computer Networks Reference No : R/617/3034 Credit : 20 || TQT : 200 The unit helps the learner to understand the basics concepts of networking in an IT industry. It also help the learner to achieve the knowledge of risk relating to organisation security. UNIT2- Advanced Data Analytics Reference No : R/617/3035 Credit : 20 || TQT : 200 The unit aim to get the knowledge of advanced data analytics. Learner must have some programming skills to perform the analytical tasks. UNIT3- Advanced Database Management Systems Reference No : D/617/3036 Credit : 20 || TQT : 200 The goal of this unit is to improve learners' comprehension and competence in advanced database systems and their management within a business or corporate context. Learners will acquire the ability to make informed choices about selecting vendor-based or open-source platforms for overseeing database systems. They will also be capable of constructing and planning a relational database management system (DBMS) for a client using open-source platforms. UNIT4- Computers, Society and Law Reference No : K/617/3038 Credit : 20 || TQT : 200 The objective of this unit is to bolster the learner's ability to tackle IT-related issues in the workplace that go beyond the immediate responsibilities of an Information Technology professional. This involves considerations of ethics, legal matters, and societal implications. It encompasses formal legal responsibilities and professional obligations within the field, as well as compliance with relevant codes of professional ethics UNIT5- Computing Projects Reference No : M/617/3039 Credit : 20 || TQT : 200 This unit encompasses two hands-on projects: • E-commerce solution development: Learners will gain an understanding of why businesses formulate E-commerce strategies and the essential components required to establish an E-commerce website in accordance with these strategies. They will also acquire the skills needed to construct an E-commerce solution. • Mobile Application Development: This project emphasises equipping learners with the capability to select appropriate APIs for a mobile application, whether it's their own choice or based on a provided scenario. Subsequently, they will test and document their work in line with the initial design specifications. UNIT6- Management Information Systems Reference No : H/617/3037 Credit : 20 || TQT : 200 In this unit, learners will enhance their comprehension and skills in managing information systems within organisational settings. They will delve into the use of systems to support essential business functions, facilitate business improvements, and enable organisations to operate with greater efficiency and competitiveness on a global level. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.