42848 Learning courses in Edinburgh delivered Online

Are you ready to embark on an enlightening journey of wisdom with the Data and Web Analytics bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Data and Web Analytics CPD Certificate. Delve into eight immersive CPD Accredited courses, each a standalone course: Data Analytics HTML Web Development Crash Course SQL for Data Science, Data Analytics and Data Visualization Google Data Studio: Data Analytics Introduction to Data Analytics with Tableau Big Data Analytics with PySpark Power BI and MongoDB Big Data Analytics with PySpark Tableau Desktop and MongoDB Data Analysis and Forecasting in Excel Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Data and Web Analytics CPD Certificate bundle illuminate your path to wisdom. The Data and Web Analytics CPD Certificate bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Data and Web Analytics CPD Certificate package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Data and Web Analytics bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Data and Web Analytics CPD Certificate community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Data and Web Analytics bundle. Establish robust bases across each course nestled within the Data and Web Analytics bundle. Decipher intricate concepts through the articulate content of the Data and Web Analytics bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Data and Web Analytics bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Data and Web Analytics bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Data and Web Analytics bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Data and Web Analytics bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Data and Web Analytics bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Data and Web Analytics journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Data and Web Analytics bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Data and Web Analytics bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99

Are you looking to enhance your Content & Social Media Executive skills? If yes, then you have come to the right place. Our comprehensive course on Content & Social Media Executive will assist you in producing the best possible outcome by mastering the Content & Social Media Executive skills. The Content & Social Media Executive course is for those who want to be successful. In the Content & Social Media Executive course, you will learn the essential knowledge needed to become well versed in Content & Social Media Executive. Our Content & Social Media Executive course starts with the basics of Content & Social Media Executive and gradually progresses towards advanced topics. Therefore, each lesson of this Content & Social Media Executive course is intuitive and easy to understand. Why would you choose the Content & Social Media Executive course from Compliance Central: Lifetime access to Content & Social Media Executive course materials Full tutor support is available from Monday to Friday with the Content & Social Media Executive course Learn Content & Social Media Executive skills at your own pace from the comfort of your home Gain a complete understanding of Content & Social Media Executive course Accessible, informative Content & Social Media Executive learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Content & Social Media Executive bundle Study Content & Social Media Executive in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Content & Social Media Executive Course Improve your chance of gaining in demand skills and better earning potential by completing the Content & Social Media Executive Content & Social Media Executive Curriculum Breakdown of the Content & Social Media Executive Course Section 1: Introduction Unit 1: Introduction Section 2: Importance of Social Media Marketing for Business Unit 1: Why Social Media Marketing is Important for Every Business Unit 2: Social Media Terminology Section 3: Creating a Social Media Strategy Unit 1: How to Create an Internet Marketing System That Will Generate Sales Unit 2: How to Find Sources for Great Posts Unit 3: How to Create a Social Media Calendar Unit 4: Elements for the Perfect Posts Unit 5: How to Create Standard Social Media Messages Unit 6: How to Stay in Touch with Your Followers Unit 7: How to Evaluate Your Social Media Campaigns CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Content & Social Media Executive course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Content & Social Media Executive. It is also great for professionals who are already working in Content & Social Media Executive and want to get promoted at work. Requirements To enrol in this Content & Social Media Executive course, all you need is a basic understanding of the English Language and an internet connection. Career path The Content & Social Media Executive course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Content & Social Media Executive. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Duration 3 Days 18 CPD hours This course is intended for The CompTIA Cloud Essentials+ Specialty certification is relevant to IT specialists, IT technical services specialists, IT relationship managers, IT architects, consultants, business and IT management, business process owners, and analysts. Overview Upon successful completion of this course, students will be able to: Learn the fundamental concepts of cloud computing. Learn the business aspects and impact of cloud computing. Differentiate the types of cloud solutions and the adoption measures needed for each. Identify the technical challenges and the mitigation measures involved in cloud computing. Identify the steps to successfully adopt cloud services. Identify the basic concepts of ITIL and describe how the ITIL framework is useful in the implementation of cloud computing in an organization. Identify the possible risks involved in cloud computing and the risk mitigation measures, and you will also identify the potential cost considerations for the implementation of cloud and its strategic benefits. Students will weigh the pros and cons of cloud computing to make effective decisions and meet IT challenges. 1 - Understanding Cloud Computing Concepts Topic A: Understand Basic Cloud Concepts and Terms Topic B: Identify Cloud Network and Cloud Storage Technologies Topic C: Recognize Cloud Design Aspects 2 - Applying Cloud Business Principles Topic A: Relate Cloud Concepts to Business Principles Topic B: Establish Cloud Vendor Relations Topic C: Distinguish the Financial Aspects of Engaging a Cloud Service Provider Topic D: Report Financial Expenditures 3 - Advising a Cloud Design and Migration Topic A: Relate Cloud Concepts to Cloud Design and Migration Topic B: Use Cloud Assessments Topic C: Manage Cloud Design Topic D: Compare Cloud Migration Approaches Topic E: Identify Benefits and Solutions of Cloud Services 4 - Operating in the Cloud Topic A: Relate Cloud Concepts to Technical Operations Topic B: Identify the Technical Aspects of Cloud Operations Topic C: Understand DevOps in the Cloud Topic D: Explain Cloud Security Concerns, Measures, and Concepts 5 - Managing Cloud Governance Topic A: Relate Cloud Concepts to Governance Topic B: Apply Risk Management Concepts Topic C: Understand Compliance and the Cloud Topic D: Manage Policies and Procedures for Cloud Services 6 - Appendix A: Mapping Course Content to the CompTIA Cloud Essentials+ (Exam CLO-002) 7 - Appendix B: CompTIA Cloud Essentials+ (Exam CLO-002) Acronyms 8 - Glossary 9 - Index Additional course details: Nexus Humans CompTIA Cloud Essentials Plus Certification (Exam CLO-002) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Cloud Essentials Plus Certification (Exam CLO-002) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Are you ready to embark on an enlightening journey of wisdom with the Animal Nutrition bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Animal Nutrition, Health Care and Dog Grooming. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 1: Animal Nutrition Course 2: Animal Care Level 3 Course Course 3: Dog Nutrition Course 4: Dog Training - Feed Your Dog A Raw Diet Course 5: Dog Health Care Course 6: Dog Cleaning Course 7: Basics of Dog Grooming Course 8: Dog Training Business Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Animal Nutrition, Health Care and Dog Grooming bundle illuminate your path to wisdom. The Animal Nutrition, Health Care and Dog Grooming bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Animal Nutrition, Health Care and Dog Grooming package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Animal Nutrition bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Animal Nutrition, Health Care and Dog Grooming community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Animal Nutrition, Health Care and Dog Grooming Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Animal Nutrition bundle. Establish robust bases across each course nestled within the Animal Nutrition bundle. Decipher intricate concepts through the articulate content of the Animal Nutrition bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Animal Nutrition, Health Care and Dog Grooming bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Animal Nutrition bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Animal Nutrition, Health Care and Dog Grooming bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Animal Nutrition bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Animal Nutrition bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Animal Nutrition journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Animal Nutrition, Health Care and Dog Grooming Bundle. Career path Armed with the Animal Nutrition, Health Care and Dog Grooming bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Animal Nutrition bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

ICA International Advanced Certificate in Anti Money Laundering This ICA International Advanced Certificate in Anti Money Laundering training course is an intermediate level programme designed to develop Participants existing skills and knowledge base in anti-money laundering. You can study at home through online learning and also attend two highly interactive workshops if these are offered in your jurisdiction. All material for this training course is now delivered online, making it more accessible and environmentally sound. Benefits of studying with ICA: Flexible learning solutions that are suited to you Our learner-centric approach means that you will gain relevant practical and academic skills and knowledge that can be used in your current role Improve your career options by undertaking a globally recognised qualification that hiring managers look for as part of their hiring criteria Many students have stated that they have received a promotion and/or pay rise as a direct result of gaining their qualification The qualifications ensure that you are enabled to develop strategies to help manage and prevent risk within your firm, thus making you an invaluable asset within the current climate The expected outcomes of this ICA International Advanced Certificate in Anti Money Laundering training course are as follows: Reduced exposure to reputational and financial risk for your organisation Enhanced workplace performance Full preparation to advance to the diploma programmes Increased potential for career progression Students successfully completing this training course will receive the ICA International Advanced Certificate in Anti Money Laundering and will also be able to use the designation 'Adv. Cert. (AML)'. This qualification is awarded in association with Alliance Manchester Business School, the University of Manchester. During this ICA International Advanced Certificate in Anti Money Laundering training course, students will cover the following subjects: What are the Money Laundering, Terrorist Financing and Sanctions Risks that must be Managed? The International Bodies and Standard Setters National Legal and Regulatory Frameworks Taking an AML/CFT Risk-based Approach and Managing the Risks Initial and 'Ongoing' Customer Due Diligence (CDD) Monitoring Activity and Transactions Recognising and Reporting Suspicions The Vulnerabilities of Specific Services and Products How will you be assessed? Assessed by a one-hour, question-based exam and one research-based assignment

Why Passionate Leadership Matters Innovation is a commonly used buzzword, but it has lost a lot of value because of its ubiquity. What do we mean by innovation? What types of innovation are there? How can understanding the different types of innovation help us do better work? Market-creating innovations transform complicated and expensive products into products that are simple and affordable so that many more people in society can have access to them. In doing so, these innovations create a new market because they target non-consumers. Efosa Ojomo explains the critical role of market-creating innovations in not only serving as new growth engines for companies, but also as a foundation for sustained economic development of a region. Using theories and models developed by Professor Clayton Christensen and his team, Ojomo demonstrates how innovations that create new markets impact peoples' lives, and challenges us to change how we think about innovation in our organizations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Why Passionate Leadership Matters Innovation is a commonly used buzzword, but it has lost a lot of value because of its ubiquity. What do we mean by innovation? What types of innovation are there? How can understanding the different types of innovation help us do better work? Market-creating innovations transform complicated and expensive products into products that are simple and affordable so that many more people in society can have access to them. In doing so, these innovations create a new market because they target non-consumers. Efosa Ojomo explains the critical role of market-creating innovations in not only serving as new growth engines for companies, but also as a foundation for sustained economic development of a region. Using theories and models developed by Professor Clayton Christensen and his team, Ojomo demonstrates how innovations that create new markets impact peoples' lives, and challenges us to change how we think about innovation in our organizations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

We as parents desire to give our children the world, and now, with this course, you can do just that. We've collected some of the most entertaining, and yet educational, learning games for your kids . We've seen first hand how different societies educate their children, so our collection of kids educational toys is truly unmatched. In addition to our toys for kids, we've gathered a selection of kids books that will expand your child's limits, and maybe even your own. Reading offers children the world without limitations, and our children' books will let your child learn and explore new and exciting facets of our world. To help you appreciate educational toys and how these creations show benefits for your child's development we have assembled fifty help articles for your comfort. Course Highlights Child Development: Discovering Educational Toys is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Child Development: Discovering Educational Toys into 34 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 day, 6 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Child Development: Discovering Educational Toys Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Child Development: Discovering Educational Toys is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Child Development: Discovering Educational Toys is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 1 Chromashift Educational Toys 00:15:00 Babies and Educational Toys 01:00:00 Bright Educational Toys for Tots 01:00:00 Camping and Educational Toys 01:00:00 Chess the Game of Educational Toys for Learning Skills 01:00:00 Child Development in Educational Toys for Tots 00:30:00 Module 2 Computer and Educational Toys 00:30:00 How do these computers teach our children? 00:30:00 Computer Games in Educational Toys 00:30:00 Educational CD Toys and More 01:00:00 Crafts in Education Toys 01:00:00 Dollhouses in Educational Toys 01:00:00 Module 3 DVDs in Learning Educational Toys 00:30:00 How do the toys flavor the ice cream? 00:30:00 Educational Developmental Toys Plus 01:00:00 Educational Toys Bringing Families Closer 01:00:00 Educational Toys for your Child 01:00:00 Educational Toys in What I Want to be When I Grow Up 01:00:00 Module 4 Educational Toys Technology Designed 01:00:00 Laptops in Educational Toys 01:00:00 Leapfrog the Educational Toys for Child Development 01:00:00 How do children learn from these toys? 01:00:00 Learning with Electronic Educational Toys 01:00:00 Module 5 Money Recognition in Educational Toys 01:00:00 Pools in Educational Toys 01:00:00 Puzzles in Educational Toys for Learning 02:00:00 Stocks of Educational Toys 01:00:00 Technology in Educational Toys for all Ages 01:00:00 The Blocks in Educational Toys 01:00:00 Module 6 The Building Blocks in Educational Toys 01:00:00 The Gravity Behind Educational Toys 01:00:00 The Tales of Grammar in Educational Toys 01:00:00 The Wonders of Vetch Educational Toys 01:00:00 Conclusion 00:15:00 Mock Exam Final Exam

Scrum Master Workshop: In-House Training A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. What you will Learn You'll learn how to: Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum Guide the Scrum team in their responsibilities Write requirements in the form of user stories Define Ready and Done Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional Teams Building Effective Teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.