44119 Learning courses in Coventry delivered Online

The Level 5 qualifications in Management and Leadership are aimed at those who are working as middle managers and those who are aspiring to be senior managers. This qualification is mainly focused on the improvement of the student’s capabilities and core management skills such as resource management, recruitment, and information management. The Level 5 Diploma in Management and Leadership has been devised for developing the key skills of middle managers and those who are striving to be senior managers. This diploma is a benchmark qualification for full CMI membership which will take you one step closer to the status of a Chartered Manager. We have a 100% pass rate due to the high levels of support delivered through our online learning platform and individual coaches/assessors are assigned to all students. Our speed of response is second to none and our 5-star rating from our students speaks for itself. We are delighted to have supported students to unleash their potential from a diverse range of organisations both within the UK and internationally from organisations that have most recently included: Michelin Barclays Firstsource Mercedes Benz Shangrila Hotels and Resorts Virgin Money UK Person College London North Norfolk District Council G&L Scientific Coca Cola New Balance PureGym As a CMI accredited Chartered Manager Centre, many of our students go on to achieve recognition as Chartered Managers through our centre. Study method Online, self-paced Duration 6months Access to content Access until course completion Qualification Level 5 Diploma in Management and Leadership (RQF) CPD 370 CPD hours / points Additional info Exam(s) / assessment(s) is included in price Tutor is available to students CPD 370 CPD hours / points Accredited by Chartered Management Institute Key Benefits Latest and emerging as well as classical leadership and management concepts, theories and models. Practical guidance and support from our coaches and assessors who are all CMI Chartered Managers or Fellows. An internationally – recognised professional qualification. The credits earned at this course can be transferred to other courses if the students want to pursue MBA or any other Masters. On successful completion of the programme, students will be able to demonstrate their understanding and ability to apply leadership and management good practice which will improve their attractiveness to employers. The programme covers a choice of the following Units to a Total Qualification Time of 540 hours: CMI 502 Developing, Managing and Leading Individuals and Teams to Achieve Success (60 Hours TUT) CMI 504 Managing Performance (50 Hours TUT) CMI 506 Managing Equality, Diversity and Inclusion (50 Hours TUT) CMI 514 Managing Change (50 Hours TUT) CMI 513 Managing Projects to Achieve Results (60 Hours TUT) CMI 515 Creating and Delivering Operational Plans (60 Hours TUT) CMI 517 Principles of innovation (50 Hours TUT) CMI 520 Managing finance (60 Hours TUT) CMI 523 Principles of marketing products and services (60 Hours TUT) CMI 524 Conducting a Management Project (100 Hours TUT) CMI 525 Using Reflective Practice to Inform Personal and Professional Development (50 Hours TUT) We also provide students with access to the full CMI syllabus and support them if they wish to choose alternative Units. What the programme offers Level 5 Diploma in Leadership & Management from Chartered Management Institute (CMI) Student membership of the Chartered Management Institute Full learning support and all course materials All registration and assessment fees (We don't believe in hidden costs) Unrivalled one-to-one tutor support throughout the entire learning journey. A dedicated Chartered Manager as your programme coach/assessor 24-7 access to our extensive online Academy and CMI's Management Direct learning platform. All assessment and support materials are accessible through our online learning platform Assessment feedback within 48 hours to keep students motivated and on track The opportunity to progress to become recognised as a Chartered Manager upon successful completion Who is this course for? Middle Managers, potential middle managers and senior managers/business owners who want to consolidate their understanding of leadership and management good practice and gain formal recognition of their leadership and management abilities from the Chartered Management Institute – the only worldwide Chartered leadership and management professional body. Requirements None - we offer an inclusive and welcoming learning environment to all our students and there are no barriers to entry. Prospective students should be aware this CMI level 5 qualification is approximately equivalent to an academic degree level. Students will be required to submit assignments to this level. Career path A career in leadership and management. A possible progression route on successful completion of a Level 5 qualification in Strategic Management and Leadership would be to, Progress to other qualifications at the next level (e.g. from Level 5 Certificate to Level 6 or 7 Certificate)

Getting Started The OTHM Level 4 Diploma in Logistics and Supply Chain Management aims to provide learners with an in-depth understanding of the key aspects of the logistics and supply chain management sector. The Level 4 units introduce contemporary business and LCSM topics, combining theoretical and practical knowledge to develop and enhance academic and research skills, logistics and the business environment, operations management, effective performance, planning and accountability, finance, communication, leadership, and teamwork. Upon completing this qualification, learners will be well-prepared to work in various logistics and supply chain management roles and pursue further studies. Key Benefits Understand the fundamentals of operations management and logistics management. Gain knowledge about warehousing and inventory management. Understand transportation and distribution. Understand the role of finance and accounting in a logistics business. Understand the sources of finance available to a logistics business. Be able to analyse the performance of a logistics business. Understand the concept and purpose of communication in a business context. Be able to communicate effectively in a business context. Key Highlights The program enables learners to develop a broad base of knowledge and skills, preparing them for various roles in the education and training field. Remember, the assessment for the qualification is solely based on assignments, so there's no need to worry about taking exams. With the School of Business and Technology London, you have the flexibility to complete the qualification at your own pace, choosing between online or blended learning from the comfort of your home. Learning materials, pathway materials, and study guides are developed by our OTHM-approved tutors, who are available around the clock through our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we offer comprehensive tutor support through our dedicated support desk. If you opt for blended learning, you'll also have the opportunity to participate in live sessions with an assigned tutor, which you can schedule at your convenience. Career Pathways Supply chain executives can earn an average of £30,420. Supply chain analysts can earn an average of £35,380. Supply chain planners can earn an average of £30,291. Supply chain managers can earn an average of £53,772. Supply chain directors at the executive level can earn an average of £102,411 About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Learners must be 18 years or older. A relevant NQF/QCF/RQF Level 3 Diploma or its equivalent is required. International students whose first language is not English must achieve a score of 5.5 or higher in the IELTS Examination or an equivalent test. Progression Learners who complete the OTHM Level 4 Diploma in Logistics and Supply Chain Management will be eligible to progress to the OTHM Level 5 Diploma in Logistics and Supply Chain Management. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. To know about the Qualification Structure, please get in touch with us at: admission@sbusinesslondon.ac.uk Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started These qualifications offer individuals the opportunity to build a career in the IT-Web Design field by fostering a deeper knowledge and comprehension of the industry, while also supporting their progression into technical roles. The comprehensive learning outcomes for all IT-related programs encompass the following objectives: Grasp and apply the fundamental principles of information technology within diverse business contexts. Comprehend and effectively employ IT principles within a specialized environment tailored to a specific domain or industry. Enhance the employability of learners by enabling them to investigate the intersection between management theories and their real-world implementation within the dynamic landscape of information technology. Evaluate problem-solving methodologies uniquely suited to addressing challenges encountered in the realm of business and industry. Key Benefits Evaluate the essence of entrepreneurship within the technological domain. Comprehend techniques for preserving computer security. Create web applications through the utilization of ASP.NET and ADO.NET. Execute tasks related to user management and file system administration. Conduct routing operations. Key Highlights • Are you a practicing IT Professional seeking greater knowledge and understanding of the industry, and looking to support your development into senior positions? Then, the Qualifi Level 5 Diploma in Information Technology Web Design is the ideal starting point for your career journey. • The course will pave the way for a career and help individuals prepare to become professional staff and managers of the future in the health and social care sector. • Remember! The assessment for the qualification is based on assignments only, and you do not need to worry about taking any exams. • With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. • Learning and pathway materials, along with study guides developed by our Qualifi-approved tutors, will be available around the clock in our cutting-edge learning management system. • Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. • If you choose the blended learning option, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways Upon completion of the Level 5 Diploma in Information Technology - Web Design, graduates may pursue various career paths in education and training, such as: Web Content Manager; with an estimated average salary of £49,203 per annum. Web Project Manager; with an estimated average salary of £50,068 per annum. Network Security Specialist; with an estimated average salary ranging from £45,000 to £80,000 per annum. Content Creator/Blogger; with an estimated average salary of £30,000 per annum. About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Assignment based Assessment No exam Entry Requirements The qualification has been intentionally designed to ensure accessibility without unnecessary obstacles hindering entry and advancement. To enrol in the qualification, you should: • Have a certain level of proficiency and hold a Qualification at Level 4, such as 'A' LEVEL or any vocational certificate. • Be actively pursuing additional professional development to acquire job-related skills and practical knowledge. • For international students whose first language is not English, they will need to have a score of 6 or above in IELTS (International English Language Testing System). Progression Learners who successfully complete any of the corresponding QUALIFI Level 5 Diplomas in IT - Web Design have various advancement options, including: Transitioning to the QUALIFI Level 6 Diplomas in IT - Web Design. Moving on to the final year of undergraduate programs in fields like Computer Science, Information Technology, or related disciplines. Entering the workforce directly in a relevant professional capacity. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Technopreneurship Reference No : F/617/6740 Credit : 20 || TQT : 200 This unit's objective is to equip learners with the requisite knowledge and competencies for initiating a technology-driven business venture. This encompasses comprehending the traits associated with entrepreneurship, strategizing, marketing, and financial aspects. UNIT2- Network Security Reference No : J/617/6741 Credit : 20 || TQT : 200 The goal of this unit is to furnish learners with insights into network security concerns within networked settings and the procedures for averting and identifying prevalent security incidents. UNIT3- C#.NET Programming Reference No : L/617/6742 Credit : 20 || TQT : 200 The objective of this unit is to impart foundational concepts and principles of ASP.NET programming using C#. This will empower learners with the ability to create dynamic web pages employing server-side programming methodologies. UNIT4- System Administration Reference No : R/617/6743 Credit : 20 || TQT : 200 The goal of this unit is to furnish learners with the essential knowledge required for system administration in both Linux and Windows environments. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Step into the dynamic realm of 'Internal Communications' and master the art of effective dialogue within an organisation. From the traditional essence of verbal exchanges to the modern nuances of electronic communication, this course meticulously bridges the old with the new. Understand the power of visual aids in delivering a message and enhance your proficiency in written correspondence. By concluding with an insightful module on fostering a harmonious rapport with your superior, the course ensures you're adept in every communication facet within a professional setting. Learning Outcomes Gain a foundational understanding of diverse business communication methods. Distinguish between the subtleties of verbal and non-verbal communication. Develop prowess in drafting impeccable written correspondences. Harness the efficiency of electronic communication mediums. Understand the strategic importance of visual aids and how to leverage them. Why choose this Internal Communications course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Internal Communications Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Internal Communications course for? Corporate individuals aiming to enhance internal communication strategies. Aspiring communication managers seeking foundational knowledge. Team leaders wanting to foster effective team interactions. Administrative professionals looking to improve rapport with superiors. Any individual aiming to amplify their internal communication skills within an organisational context. Career path Internal Communications Manager: £30,000 - £50,000 Corporate Communications Specialist: £28,000 - £48,000 Business Communication Analyst: £32,000 - £54,000 Electronic Communication Coordinator: £26,000 - £45,000 Graphic Communication Designer: £25,000 - £40,000 Executive Assistant with Communication Focus: £27,000 - £52,000 Prerequisites This Internal Communications does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Internal Communications was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Module 02: Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Module 03: Written Communication Written Communication 00:13:00 Module 04: Electronic Communication Electronic Communication 00:19:00 Module 05: Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Module 06: Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Mock Exam Mock Exam - Communication and Organisational Skills 00:20:00 Final Exam Final Exam - Communication and Organisational Skills 00:20:00 Assignment Assignment - Internal Communications 00:00:00

DipIFR, 100% Pass Guarantee, Full Learning and Revision Components, Tests, Mock Exam, Tutor Support and ACCA Approved Materials Included, Exceptional Pass Rates

DipIFR, 100% Pass Guarantee, Full Learning and Revision Components, Tests, Mock Exam, Tutor Support and ACCA Approved Materials Included, Exceptional Pass Rates

  Gain an in-depth understanding of GDPR solutions and how they map to compliance requirements.   Learn how to perform and lead Privacy Information Management System (PIMS) certification audits to ISO 19011 standards. Enhance your existing or learn with new skills in the field of Data Protection; Candidates deliver Assurance services to organisations by advising on conformance with PIMS requirements; Become a Technical expert on the preparation required for ISO 27701 Certification About This Course   Learning outcomes Understand a Privacy Information Management System (PIMS) and its processes based on ISO/IEC 27701 Identify the relationship between ISO/IEC 27701, ISO/IEC 27001, ISO/IEC 27002, and other standards and regulatory frameworks Acquire the competences of the auditor's role in planning, leading, and following up on a management system audit in accordance with ISO 19011. Learn how to interpret the requirements of ISO/IEC 27701 in the context of a PIMS audit Course Overview Domain 1-The Process of Auditing Information Privacy Systems & Solutions Domain 2-Governance & Management of Information Privacy Technology Domain 3-Information Systems Acquisition, Development & Implementation Domain 4-Information Systems Operations, Maintenance & Service Management Domain 5-Protection of Personally Identifiable Information (PII) Assets Course Agenda Day 1: Introduction to Privacy Information Management System (PIMS) and ISO/IEC 27701 Day 2: Audit principles, preparation, and launching of an audit Day 3: On-site audit activities and Closing the Audit Accreditation   This course is Accredited by NAS and Administered by the IECB Assessment   All candidates at official training courses will be tested throughout the course delivery, with quizzes and exercises. The final exam is a 10 question essay type exam, offered on the afternoon of the final day. This exam should be completed within 180 minutes. A passing score is achieved at 70%. Self-study candidates can purchase an exam voucher from our Store. Prerequisites   None, but candidates would benefit from having a fundamental understanding of Audit principles What's Included?   Comprehensive course materials totalling some 450 pages Case Study Exam fees Exam pass guarantee Who Should Attend?   Auditors seeking to perform and lead Privacy Information Management System (PIMS) certification audits Managers or consultants seeking to master a PIMS audit process Individuals responsible for maintaining conformance with PIMS requirements Technical experts seeking to prepare for a PIMS audit Expert advisors in the protection of Personally Identifiable Information (PII)

Unlock your potential and step into the dynamic world of leisure management with our meticulously designed training program. Whether you're an aspiring professional or a seasoned expert looking to broaden your horizons, our course offers the perfect blend of theoretical knowledge and practical insights to propel your career forward. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Leisure Management Training course, learners will gain a broad understanding of the leisure industry, including travel, tourism, and recreation. They will learn how to plan and provide leisure services, ensuring they meet customer needs and expectations. The course covers marketing strategies to promote leisure activities and services effectively. Students will also learn about health, safety, and welfare standards, ensuring a safe environment for both customers and staff. The curriculum includes human resource management, focusing on recruiting, training, and managing staff within the leisure industry. Leadership skills are developed to prepare learners for managing teams and leading projects. Additionally, the course teaches how to manage and maintain leisure facilities and handle operations in hotels and lodging. Overall, the training equips learners with the skills needed to successfully run and manage various aspects of leisure services. Course Curriculum Module 01: Introduction to Leisure Management Module 02: Travel, Tourism and Leisure Module 03: Planning for Leisure Services Module 04: Marketing of Leisure and Recreation Module 05: Health, Safety and Welfare Module 06: Human Resource Management in Leisure Industry Module 07: Leadership in Leisure Industry Module 08: Managing and Maintaining a Leisure Facility Module 09: Managing Hotel and Lodging Learning Outcomes: Understand core concepts in Introduction to Leisure Management. Explore connections between Travel, Tourism, and Leisure. Develop skills for Planning Leisure Services effectively. Learn strategies for Marketing Leisure and Recreation. Implement Health, Safety, and Welfare protocols. Manage Human Resources in the Leisure Industry. Cultivate Leadership in Leisure Industry settings. Oversee operations of a Leisure Facility. Manage Hotel and Lodging operations efficiently. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring leisure managers seeking foundational knowledge. Tourism professionals expanding into leisure management. Facility managers enhancing operational skills. HR specialists in the leisure industry. Marketing professionals targeting leisure and recreation. Career path Leisure Centre Manager Tourism Development Officer Hotel Manager Recreation Facility Manager Health and Safety Officer Human Resources Manager in Leisure Industry Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Disciplined Agile Scrum Master (DASM): Virtual In-House Training Is your team treading water using waterfall? Do you feel trapped in an agile framework? Would you like to find solutions to the problems you've been wrestling with? Are you looking for ways to enhance your team's agility? Break free from your old ways by choosing a way of working that fits your team's context. Find strategies to improve your processes and strengthen your team with the Disciplined Agile® tool kit. Disciplined Agile Scrum Master is a nine-lesson, instructor-led course that shows you how to use Disciplined Agile (DA™) to improve your team's way of working. In just two days, you will become familiar with foundational agile and lean practices that DA supports, practice using the tool kit to solve problems, and learn how to build high-performance teams. Filled with activities, animations, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Scrum Master (DASM) exam and, equally important, start using Disciplined Agile immediately. #BBD0E0 » What You Will Learn After the completion of this course, you will be able to: Apply foundational agile and lean practices in your own team setting Describe what business agility is and how it is core to value proposition of Disciplined Agile® Describe the significance of the Disciplined Agile mindset Define the DA™ principles, promises, and guidelines and how they set Disciplined Agile apart from other frameworks Explain how people are organized into DA teams Define the primary DA roles and how they each are key to the success of a self-organizing agile team Explain how to help your team work well together using the Lean principle of 'respect people' Analyze your team's context to make better process-related decisions Select the best-fit DA life cycles for your teams Apply the five DA steps of choosing your team's way of working (WoW) Apply the relevant agile and lean techniques to successfully initiate your team Apply the relevant agile and lean techniques to support your team producing business value Apply the relevant agile and lean techniques to support your team releasing their work into production Apply the relevant agile and lean techniques to support your team on an ongoing basis Recognize when to be resilient List and define the principles of Lean Significance of the Disciplined Agile® Mindset Business agility and how it is core to value proposition of Disciplined Agile Eight DA principles and how they are core to what sets Disciplined Agile apart from other agile frameworks Which situations each of the DA™ life cycles is best applied DA Practice of choosing a team's way of working (WoW) Foundations of Agile How people are organized into DA teams Primary DA roles and how they each are key to the success of a self-organizing agile team Help your team work well together (Lean principle 'Respect people') Inception phase and why it is important DA tool kit to tailor your way of working within a select phase according to context Agile techniques and ceremonies relevant to Inception Construction phase and why it is important Agile techniques and ceremonies that take place during Construction Eliminate Waste and Build Quality (Lean principles) Deliver Value Quickly (Lean principle) Transition phase and why it is important Ongoing phase and why it is important Learn Pragmatically (Lean principle) Elements of the process blade (onion) diagram Principles of Lean When to be resilient Benefits of explicit workflow Kaizen loops and PDSA techniques for continuous improvement Options for cross-team learning: "community of practice" and "center of excellence"