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42848 Learning courses in Coventry delivered Online

Prepare to Unschool

By LivePlayLearn

Unschooling PDA children

Prepare to Unschool
Delivered Online On Demand1 hour
£25

Autism & Dyslexia Awareness Diploma

By Training Tale

Autism & Dyslexia Awareness Diploma Online The Autism & Dyslexia Awareness Certificate provides a thorough review of autism, dyslexia, and ADHD, covering important features, common traits, and diverse varieties. It investigates the benefits and drawbacks of these illnesses, as well as practical solutions for assisting those with them, such as assistive technology and behavioural therapies. The Autism & Dyslexia Awareness course also discusses the legal and societal consequences of dyslexia as a disability. Moreover, the necessity of early intervention and the roles of parents, educators, and healthcare professionals in assisting people with autism. The Autism & Dyslexia Awareness Certificate is a self-paced online course that will give you the information and abilities you need to manage persons with these neurodivergent diseases. The course is suitable for educators, healthcare professionals, parents, and caregivers. So why wait? Join our team now and move steps further towards your dream. Special Note: Our Course is not a regulated course. If You want to get qualified, you can consider following options: Level 2 Certificate in Understanding Autism (RQF) NCFE CACHE Level 2 Certificate in Understanding Autism TQUK Level 3 Certificate in Understanding Autism (RQF) Level 2 Certificate in Understanding Autism (RQF) Level 3 Certificate in Supporting Individuals with Learning Disabilities Level 3 Diploma in Supporting Teaching and Learning in Schools (Autism Pathway) Level 3 Award in Supporting Individuals with Dyslexia Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services (Autism Pathway) Level 2 Certificate in Awareness of Mental Health Problems Level 2 Certificate in Understanding Children and Young People's Mental Health Level 3 Certificate in Understanding Mental Health Level 4 Diploma in Adult Care (Learning Disability Pathway) [ Note: Free PDF certificate as soon as completing the Autism & Dyslexia Awareness course ] Autism & Dyslexia Awareness Detailed Course Curriculum of this Autism & Dyslexia Awareness Diploma Courses *** Autism Course *** Module 1: Introduction to Autism Spectrum Disorder (ASD) Module 2: Approaches to Helping People and Children with Autism Module 3: Diagnosis of Autism Module 4: Communication Module 5: Cognitive Styles and Functions in Autism Module 6: Autistic Behaviour Module 7: Organisation Systems with Autistic Individuals Module 8: Autism Awareness Module 9: Government Policies on Autism in England *** Dyslexia Course *** Module 1: An Overview Module 2: Learning Difficulties Module 3: Impact of Dyslexia in the Educational Setting Module 4: Helping Adults with Dyslexia Module 5: Dyslexia in the Workplace Module 6: Approaches in Dyslexia Module 7: Strengths and Rewards Module 8: Assessment and Evaluation Module 9: Dyslexia-Friendly Learning Environment Module 10: Relevant Law Assessment Method of Autism & Dyslexia Awareness After completing each module of the Autism & Dyslexia Awareness Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Autism & Dyslexia Awareness After completing the MCQ/Assignment assessment for this Autism & Dyslexia Awareness Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. Who is this course for? Autism & Dyslexia Awareness This Autism & Dyslexia Awareness is ideal for: Parents, Students, Teachers, and Job Seekers. Requirements Autism & Dyslexia Awareness There are no specific requirements for Autism & Dyslexia Awareness Course because it does not require any advanced knowledge or skills. Career path Autism & Dyslexia Awareness

Autism & Dyslexia Awareness Diploma
Delivered Online On Demand14 hours
£12

Call Centre & Customer Service Training

5.0(2)

By Online Training Academy

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Call Centre & Customer Service Training
Delivered Online On Demand42 minutes
£12

Communicating Effectively

5.0(3)

By Lapd Solutions Ltd

We communicate daily in many ways, including email, phone, text, Zoom, Teams, Google Meets, Slack, and even that old-fashioned thing, what was it now... oh yes, talking face-to-face. But, when we look at communication closely and really drill down into what we are doing in conjunction with how our brain works (neuroscience), how internal, organisational, and social politics control what we believe we can say, how hierarchical positioning impacts our honesty and how the lack of psychological safety means we say what we know others want to hear rather than what they need to hear…. It is oh so complicated! This workshop not only explores the concept of excellent communication, but we also want to hear what you believe it is too. We also delve into how organisational culture influences our perception of speaking up. Factors that hinder open and honest communication, and we work collaboratively towards removing these barriers to achieve a communication style that fosters trust and transparency, creating psychological safety. This workshop is particularly relevant to our Emotional Intelligence workshop (EI and Me). We firmly believe that developing emotional intelligence is the key to unlocking Clean Communication, a skill that is crucial for all of us, regardless of our roles and responsibilities, so that we thrive in our professional environment. If you want to see if we are correct, why not have us facilitate a workshop for you and see what you get by the end of it?  LENGTH - Normally, one day. But please contact us to discuss your specific needs, or we can offer advice. NEXT WORKSHOP START - Please ask for more information as we deliver bespoke closed events for your people at your location or a mutually suitable location. WORKSHOP DELIVERY - The best environment for this workshop is face-to-face, but we can facilitate this workshop online. Suitability - Who should attend? Who Should Attend and Why? Who? - Perhaps think of this another way… who shouldn’t attend to ensure we can attain Clean Communication? There’s your answer. Why? - Every person needs to understand what we are saying above about how we get trapped in this organisational formatting which changes how we communicate and how it prevents us from communicating cleanly. EVERY organisation has this, despite what our values profess. And 'Values', that’s a whole other story. Workshop Content Using the 'Moccasin Approach'® to clean our personal and organisational communication LaPD’s Communication Cycle and what we must consider. (Can you work out what the ? represent above? Accountability and Responsibility raises its head in Communication. It has to. Bias, unconscious bias and its impacts on our communication. The conundrum of communicating with others and their styles (The TRAP). How would my perfect Manager/Leader communicate with me? Nonverbal communication (body language), rapport, Clean Communication. Negative communication can go viral (Self-Fulfilling Prophecy). Reflections, findings and goals (individual and team). Meeting our workshop objectives by listing five areas for development. Workshop delivery and venue This workshop is usually one day in duration, and it focuses solely on how we communicate with each other. It can also be a two-day event incorporating aspects of Emotional Intelligence (EI) with group, and individual activities to allow discussions about the various communication we need in your organisation. When you consider the content we deliver, we are sure you will understand why we always prefer to deliver our workshops, courses and programmes face-to-face. Face-to-face workshops and courses can be held at a location of your choice or, if you wish, a central UK location, such as the Macdonald Burlington Hotel in Birmingham, located directly across from the Birmingham New Street train station. We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment.

Communicating Effectively
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£1,250 to £1,500

Managing Change

5.0(3)

By Lapd Solutions Ltd

Change management, dealing with change.

Managing Change
Delivered in Birmingham + 1 more or UK Wide or OnlineFlexible Dates
£1,250 to £1,500

Graphic & Digital Design Work Placement Programme

4.8(47)

By Bradstone Allington National

In today’s world, the design industry is more competitive than ever and goes beyond simply having theoretical qualifications. Candidates whom desire to make an impression are required to have an understanding of key design principles and trends. Our 3-month training programme provides everything you need to become fully qualified. Once you have completed your training session you will gain accredited certifications and three months of remote experience directly with one of our clients.The Graphic & Digital Design Work Placement Programme helps candidates develop their skills & experience, this is a great way to kick start your Graphic & Digital Design career. CPD 120 CPD hours / pointsAccredited by The CPD Certification Service Description What’s Included Three months full access to the online course Professional certification Digital certifications Guaranteed work placement (12 weeks) Learn industry-leading software and stand out from the crowd. Information-packed practical training starting from basics to advanced testing techniques. Best suitable for beginners to advanced level users and who learn faster when demonstrated. Course content designed by considering current software testing technology and the job market. A practical learning experience with live project work and examples. *Terms Apply Who is this course for? Who is it for? Part Qualified, Freshly Qualified Graphic & Digital Design Students Graduates with No or little Job Experience Students Currently Studying or intending to study Graphic & Digital Design or want to refresh your knowledge on photoshop People who are already working in the industry but want to gain further knowledge Thinking of opening a Graphic & Digital Design agency Career path Junior Graphic Designer - £15,000 to £19,000 per annum Senior Graphic Designer - £35,000 to £55,000 per annum

Graphic & Digital Design Work Placement Programme
Delivered Online On Demand5 days
£1,995

IWFM Level 4 Diploma in Facilities Management

By The Business School (UK) Ltd

The Level 4 Certificate gives a broad understanding of the professional and provides the skills needed to complete complex, non-routine tasks within workplace and facilities management. It's for you if you work at an operational management level or if you are aspiring to these roles and want to stretch and develop your knowledge and capability.

IWFM Level 4 Diploma in Facilities Management
Delivered Online On Demand
£1,925

SENCO : Training Course

By Training Tale

This SENCO course is designed for those interested in or who are currently in a SENCO role in the early years setting. This SENCO qualification provides learners with a thorough understanding of the roles and responsibilities of the Special Educational Needs Coordinator in early years setting. Learn about the strategies and techniques for assisting children and their families and gain in-depth knowledge of SEN codes of practice. The purpose of this course is to help learners progress to further and higher education and develop new practical skills in health and social care. Learning Outcomes After completing this SENCO course, the learner will be able to: Understand the roles and responsibilities of the Special Educational Needs Coordinator in the early years setting. Understand the strategies and techniques for supporting children and their families. Increase knowledge of SEN codes of practice. Why Choose Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this SENCO Bundle Course*** Course 01: SENCO Course 02: Level 2 Certificate in Understanding Children and Young People's Mental Health Course Course 03: Level 2 Award in Support Work in Schools and Colleges Course 04: Level 2 Diploma for the Early Years Practitioner Course 05: Nursery Nurse Course Course 06: Autism Diploma Course Course 07: Speech & Language Therapy ***Other Benefits of this Bundle Course*** Free 7 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] Detailed course curriculum Module 1: Roles and Responsibilities of the Special Educational Needs Coordinator in the Early Years Understand the principles, statutory guidance and legislation underpinning practice for children with Special Educational Needs and Disability (SEND) in an early years setting Understand the role of the Early Years Special Educational Needs Coordinator (SENCo) Understand partnership working for the Early Years SENCo Understand early identification and action for children with SEND Module 2: Strategies and Techniques for Supporting Children and Families Understand the graduated approach in an early years setting Understand English as an additional language (EAL) Understand Education, Health and Care (EHC) plans ------------------------- ***Level 2 Certificate in Understanding Children and Young People's Mental Health Course Course Curriculum Module 1: Understand Children and Young People's Mental Health in Context Module 2: Understand Factors Which May Affect Children and Young People's Mental Health Module 3: Understand Children and Young People's Mental Health Concerns Module 4: Understand the Impact of Children and Young people's Mental Health Concerns Module 5: Understand How to Support Children and Young People with Mental Health Concerns ------------------------- ***Level 2 Award in Support Work in Schools and Colleges Course Curriculum Module 01: Understand Schools and Colleges as Organisations Module 02: Understand Children and Young People's Development Module 03: Understand Communication and Professional Relationships with Children, Young People and Adults Module 04: Understand Children and Young People's Health and Safety Module 05: Safeguarding Children and Young People Module 06: Understand Equality, Diversity and Inclusion in Work with Children and Young People ------------------------- ***Level 2 Diploma for the Early Years Practitioner Course Curriculum Module 01: Roles and Responsibilities of the Early Years Practitioner Module 02: Health and Safety of Babies and Young Children in the Early Years Module 03: Equality, Diversity and Inclusive Practice in Early Years Settings Module 04: Safeguarding, Protection and Welfare of Babies and Young Children in Early Years Settings Module 05: Understand How to Support Children's Development Module 06: Support Care Routines for Babies and Young Children Module 07: Support the Planning and Delivery of Activities, Purposeful Play Opportunities and Educational Programmes Module 08: Promote Play in an Early Years Setting Module 09: Support Well-being of Babies and Young Children for Healthy Lifestyles Module 10: Support Babies and Young Children to be Physically Active Module 11: Support the Needs of Babies and Young Children with Special Educational Needs and Disability Module 12: Promote Positive Behaviour in Early Years Settings Module 13: Partnership Working in the Early Years Module 14: Support Children's Transition to School ------------------------- ***Nursery Nurse Course Course Curriculum Module 01: An Overview of Nursery Nurse Module 02: Recognizing Children's Growth and Development Module 03: Observation and Assessment of Children in Early Childhood Settings Module 04: How to Promote Equality, Diversity and Inclusive Practice in Early Years of Learning Module 05: Safeguarding and Protecting Young Children Module 06: Ensuring Health and Safety of Children in the Early Years Module 07: The Essence of Nutrition and Healthy Food for Children Module 08: Importance of Play and Learning in Children's Education Module 09: Ways of Working with Children Having Special Needs Module 10: Working in Partnership with Parents and Carers ------------------------- ***Speech & Language Therapy Course Curriculum Module 01: Speech & Language Therapy Module 02: Study of Communication Module 03: Components of Normal Speech-Language & Voice Module 04: Eating, Drinking and Swallowing Disorders ------------------------- ***Autism Diploma Course Course Curriculum Module 01: Introduction to Autism Spectrum Disorder (ASD) Module 02: Approaches to Helping People and Children with Autism Module 03: Diagnosis of Autism Module 04: Communication Module 05: Cognitive Styles and Functions in Autism Module 06: Autistic Behaviour Module 07: Organisation Systems with Autistic Individuals Module 08: Autism Awareness Module 09: Government Policies on Autism in England ------------------------- Assessment Method After completing each module of the SENCO, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this SENCO course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This SENCO course is ideal for those already working in a SENCO role as part of their Early Years Practitioner role or interested in doing so. Thiscourse is also suitable for childminders. Requirements There are no specific requirements for this SENCO course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path This SENCO course is appropriate for those who want to work in the following fields: Health and social care Childhood studies Community, youth and families Social work Early years Primary teaching Nursing Certificates Certificate of completion Digital certificate - Included

SENCO : Training Course
Delivered Online On Demand35 hours
£39

Teaching Assistant: Level 3 Certificate in STALIS (RQF) **FULLY RECOGNISED**

4.5(212)

By The Learning College Group

The TQUK Level 3 Certificate in Supporting Teaching & Learning in Schools (RQF) Teaching Assistant Qualification is to enable you to gain a recognised (RQF) qualification as a Teaching Assistant. As a Teaching Assistant you are responsible for carrying out practical and administrative tasks, and you are required to work under the direction of the class teacher in the supervision and support of pupils’ learning. In doing this you are helping to make more time available for the Teacher to teach on a daily basis.

Teaching Assistant: Level 3 Certificate in STALIS (RQF) **FULLY RECOGNISED**
Delivered Online On Demand
£425

Management of Value (MoV) Foundation: Virtual In-House Training

By IIL Europe Ltd

Management of Value (MoV®) Foundation: Virtual In-House Training This interactive MoV® Foundation course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application. What you will Learn Upon completion of an MoV course candidates should be able to discuss and explain: The main processes and techniques used within MoV and the reasons for using them How MoV may be applied at portfolio, program, project and operational levels The differences in applying MoV at different stages in a project and the expected outputs from a MoV Study at each stage The circumstances under which MoV should be used The concept of value and how value may be improved The main benefits arising from the use of MoV Approaches for implementing MoV How to respond to external and internal influences The principles of embedding MoV into an organization The key topics in document checklists, the toolbox, health check, organizational maturity and individual competence. Upon successful completion of this course, you will be able to: Organize and contribute constructively to a Management of Value (MoV) Study Demonstrate a knowledge of MoV principles, processes, approach and environment Analyse a company, program or project to establish its organizational value; includes identification and weighting of Value Drivers Pass the AXELOS MoV Foundation Examination Introduction to value management and MoV Value and Value Management Capabilities, Outcomes, Benefits and Disbenefits What is Value? What is Management of Value (MoV)? Why use MoV? Where use MoV? When MoV should be used? What using MoV involve? Selected MoV benefits Relationship with other AXELOS Global Best Practices and Models How MoV fits with other AXELOS Global Best Practice Guides MoV principles Align with organization's objectives Focus on functions and required outcomes Balance the variables to maximise value Apply throughout the investment decision Tailor MoV to suit the subject Learn from experience and improve Assign clear roles and responsibilities and build a supportive culture MoV processes Frame the programme or project Gather information Analyse information Process information Evaluate and select Develop Value Improving Proposals Implement and share outputs MoV techniques Function Analysis Function Analysis System Technique (FAST) Traditional (or classic) FAST Technical FAST Customer FAST Value Trees Measuring value Value profiling (a.k.a. value benchmarking) Simple multi-attribute rating technique (a.k.a. SMART) Value index Value metrics Value for money (VfM) ratio Value Engineering / Analysis Common techniques used in MoV Analysis of information Benchmarking Process Mapping Root Cause Analysis Discounted Cash Flow Analysis Generating Ideas Brainstorming Evaluation and option selection Option Selection Matrix Idea selection Allocation to Categories Idea Selection Matrix Weighting techniques Paired Comparisons Points Distribution Developing VIPs Developing Proposals Cost Benefit Analysis Building Decisions Implementing VIPs Implementation Plans Feedback Following up Tracking Benefits Approach to Implementation Generic approach to MoV implementation Plan the MoV activities Understand and articulate value Prioritize value Improve value Quantify value Monitor improvements in value Learn lessons Environmental factors Portfolio Considerations Programme considerations Project considerations Operational Considerations Embedding MoV into an organization Benefits of Embedding MoV into an organization MoV Policy MoV Policy Composition Embedding MoV into an organisation Key steps Suggested MoV Management Structure Overcoming barriers We do it anyway It takes up too much time We can't afford to make the changes What's in it for me? Don't fix it if it ain't broke Fixed returns on investment MoV products Briefing Meeting Agenda (A.1) Communications Checklist (A.2) Equipment list for an Effective Study/Workshop (A.3) Invitation to join the Study Team (A.4) Option Evaluation Matrix (A.5) Plan the Study (A.6) Recording Idea Selection (A.7) Reporting Study outputs (A.8) Scoping the Study (A.9) Study or Workshop Handbook (A.10) Value-Improvement Proposal Forms (A.11) Value Improvement Tracking Report (A.12) MoV toolbox MoV health check and maturity model P3M3 Maturity Model MoV Maturity Model (aligned with P3M3)

Management of Value (MoV) Foundation: Virtual In-House Training
Delivered OnlineFlexible Dates
£1,850