43922 Learning courses in Cardiff delivered Online

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

The Executive Mini MBA will teach you all those things you learn from an MBA course that too in a shorter period. From learning theories to implying it in practical life, the course plan carries all the important aspects. This beneficial program will help you to gain in-depth knowledge about Economics and business. The administrative and managerial aspects of the business will become clearer to you. The course will also familiarise yourself with a wide variety of topics such as strategy planning, marketing strategy, resource management, etc. Most importantly, the course will play a significant role to develop the required leadership skill to lead a business organisation. By completing this course, you will become efficient enough for securing a high position in a business organisation.  Who is this Course for? This Executive Mini MBA course is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Certification After successfully completing the course, you will be able to obtain the certificates. You can claim a PDF certificate by paying a little processing fee of £2. There is an additional fee to obtain a hardcopy certificate which is £9. Course Curriculum Module 1:- Business Planning and Analysis Business Planning Basics 01:00:00 Market Evaluation 01:00:00 Analyze Competition 01:00:00 Determine A Marketing Strategy 01:00:00 Decide What Extras You May Need Like Staff etc 00:30:00 The Dangers In Not Making A Business Plan 00:15:00 Module 2: -Business Administration and Branding Introduction 00:15:00 Make Yourself Well Recognised Before Your Customers 00:30:00 Wow Your Customers 00:30:00 Develop a Personal Style 00:30:00 Use Creative Imageries to Catch the Attention 00:30:00 Be a Traditionalist, Not a Fad Chaser 00:15:00 Bringing Out the Purple Cow in Your Business 00:30:00 Conclusion 00:15:00 Module 3: - Business Succession Planning Getting Started 00:30:00 Succession Planning Vs. Replacement Planning 01:00:00 Preparing for the Planning Process 01:00:00 Initiating Process 00:00:00 The SWOT Analysis 01:00:00 Developing the Succession Plan 01:00:00 Executing the Plan 00:30:00 Gaining Support 00:30:00 Managing the Change 01:00:00 Overcoming Roadblocks 01:00:00 Reaching the End 01:00:00 Wrapping Up 00:15:00 Module 4: -Business Development Budgeting Businesses Budgeting Basics 00:15:00 Steps To Better Business Budgeting 00:15:00 How And What To Consider When Preparing A Business Plan And Budget 01:00:00 The Ins And Outs Of Corporate Budgeting 00:15:00 Including Social Business Budgets In The Plan 00:15:00 Impacts Of Debts On Business Budgets 00:15:00 Managing Business Budgets And Finances Together 01:00:00 Module 5: -Management Introduction 01:00:00 How to Build Trust and Confidence 01:00:00 A Manager's Pitfalls 01:00:00 How to Build Team Spirit 01:00:00 Dealing with Problem Employees 01:00:00 Using Your Emotional Intelligence 00:30:00 Conclusion to Management 00:15:00 Module 6:- Business Management Skills Business Plan Basics 00:30:00 The Executive Summary 01:00:00 The Mission Statement 00:30:00 Exploring Financial Needs 00:30:00 Evaluating Competition 01:00:00 The Troubles You Can Run Into Without The Proper Business Plan 00:30:00 Wrapping Up 00:15:00 Module 7: Project Management Introduction 01:00:00 Can You Manage Yourself Out Of A Paper Bag? 00:30:00 Setting the Stage for a Successful Project 01:00:00 The Importance of Developing and Managing A Budget 00:30:00 Taking Action - Execution of the Plan 01:00:00 Rules to Manage The Projects 01:00:00 Your Personality and Project Management Style 01:00:00 The Cycle of Decision Making 01:00:00 Getting Your Project Back On Track 01:30:00 Keeping It Moving Forward 01:00:00 Problems and Solutions in Project Management 01:00:00 Module 8: HR and Leadership Management Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Module 9: Business Systemization Introduction 00:30:00 The Idea of Systemizing Your Business 01:00:00 Why You Should Systemize Your Business 01:00:00 A Lesson Learned From The Book 'The E-Myth' 01:00:00 So, How Do I Create This Wonderful Business System? 01:00:00 Outsourcing As a Way of Systemizing Your Business 00:30:00 How to Keep It Growing: The Systemized Business 01:00:00 Some General Ideas To Consider As You Systemize Your Business 00:30:00 Conclusion 00:15:00 Module 10: - Business Ethics Fundamentals Getting Started To Business Ethics 00:15:00 What is Ethics? 01:00:00 Implementing Ethics in the Workplace 00:30:00 Employer/Employee Rights 01:00:00 Business & Social Responsibilities 01:00:00 Ethical Decisions 01:00:00 Whistle Blowing 00:30:00 Managerial Ethics 00:30:00 Unethical Behavior 00:30:00 Ethics in Business (I) 01:00:00 Ethics in Business (II) 00:30:00 Wrapping Up 00:15:00 Module 11: Sales Analysis and Sales What Is A Sales Funnel? 00:30:00 What is Internet Commerce 00:30:00 What Can I Sell 00:30:00 Clickbank 00:30:00 Drop Shipping 00:30:00 Affiliate Marketing 00:30:00 The Link Between Products, Key Words and Prospects 00:15:00 The Front-end and Back-end of Sales Funnels 00:30:00 Sales Funnel Success 00:30:00 Sales Funnel Planning 00:30:00 Putting Your Theory to Practice 00:30:00 Content Marketing 00:30:00 Article Marketing 01:00:00 Google's Adwords Program 00:30:00 Marketing Offline 00:30:00 Blogs 00:30:00 Social Media 00:30:00 Auto Responders 00:30:00 The Joint Venture 00:30:00 Measuring Success 00:30:00 Top Sales Funnel Products 00:30:00 Mock Exam Mock Exam- Executive Mini MBA 00:30:00 Final Exam Final Exam - Executive Mini MBA 00:20:00 Recommended Readings Recommended Readings - Executive Mini MBA 00:00:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

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🌟 Unlock the Secrets of the Human Body with Our Anatomy & Physiology Level 3 Diploma Course! 🌟 Are you fascinated by the intricacies of the human body? Do you have a burning desire to delve into the complexities of anatomy and physiology? Look no further! Our comprehensive online course, 'Anatomy & Physiology Level 3 Diploma,' is your key to unlocking the secrets of the human body and advancing your knowledge to new heights.   🔍 What's Inside: Unveiling the 10 Modules 📚 Module 1: Introduction to Anatomy and Physiology Lay the foundation for your journey by understanding the basics of the human body, setting the stage for deeper exploration. 🧪 Module 2: The Chemical and Cellular Basis of Life Explore the fundamental building blocks of life, delving into the fascinating world of cells and the chemical processes that govern them. 💪 Module 3: The Muscular System Flex your knowledge muscles as you dissect the intricacies of the muscular system, understanding how it powers our every move. ️ Module 4: The Skeletal System Bones tell a story! Uncover the structure, functions, and mysteries of the skeletal system that supports and protects our bodies. 🫁 Module 5: Respiratory System Breathe life into your studies as you explore the respiratory system, understanding how we inhale, exhale, and exchange the breath of life. 🧠Module 6: The Nervous System Connect the dots in the vast network of neurons, unraveling the complexities of the nervous system and how it controls every aspect of our being. 🔧 Module 7: The Endocrine System Dive into the hormone-driven world of the endocrine system, discovering how it regulates various bodily functions. 🤸‍️ Module 8: The Musculoskeletal System Bridge the gap between muscles and bones, gaining insight into the dynamic relationship that enables movement and stability. 🚰 Module 9: Urinary System Go beyond the surface and explore the role of the urinary system in maintaining balance and eliminating waste from the body. 👶 Module 10: Reproductive System Delve into the wonders of creation, understanding the complexities of human reproduction and the miracle of life.   🌐 Why Choose Our Course? ✅ Comprehensive Curriculum: Our course covers every nook and cranny of anatomy and physiology, ensuring you graduate with a well-rounded understanding. ✅ Flexible Learning: Study at your own pace, with 24/7 access to course materials, making it ideal for busy individuals or those balancing work and family. ✅ Expert Guidance: Benefit from the expertise of experienced instructors, ready to support and guide you through your learning journey. ✅ Interactive Learning: Engage with multimedia content, quizzes, and practical exercises to reinforce your understanding and make learning enjoyable.   🚀 Embark on Your Learning Journey Today! Don't miss the chance to elevate your understanding of the human body. Enroll now in our 'Anatomy & Physiology Level 3 Diploma' course and take the first step towards a more profound knowledge of the incredible machine that is the human body. Course Curriculum Module 1 Introduction to Anatomy and Physiology Introduction to Anatomy and Physiology 00:00 Module 2 The Chemical and Cellular Basis of Life The Chemical and Cellular Basis of Life 00:00 Module 3 The Muscular System The Muscular System 00:00 Module 4 The Skeletal System The Skeletal System 00:00 Module 5 Respiratory System Respiratory System 00:00 Module 6 The Nervous System The Nervous System 00:00 Module 7 The Endocrine System The Endocrine System 00:00 Module 8 The Musculoskeletal System The Musculoskeletal System 00:00 Module 9 Urinary System Urinary System 00:00 Module 10 Reproductive System Reproductive System 00:00

Overview This Personal Development Masterclass course will unlock your full potential and will show you how to excel in a career in Personal Development Masterclass. So upskill now and reach your full potential. Everything you need to get started in Personal Development Masterclass is available in this course. Learning and progressing are the hallmarks of personal development. This Personal Development Masterclass will quickly teach you the must-have skills needed to start in the relevant industry. In This Personal Development Masterclass Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Personal Development Masterclass skills to help you advance your career. Acquire a comprehensive understanding of various Personal Development Masterclass topics and tips from industry experts. Learn in-demand Personal Development Masterclass skills that are in high demand among UK employers, which will help you to kickstart your career. This Personal Development Masterclass course covers everything you must know to stand against the tough competition in the Personal Development Masterclass field.  The future is truly yours to seize with this Personal Development Masterclass. Enrol today and complete the course to achieve a Personal Development Masterclass certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Personal Development Masterclass course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Personal Development Masterclass course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Personal Development Masterclass course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Personal Development Masterclass is suitable for anyone aspiring to start a career in Personal Development Masterclass; even if you are new to this and have no prior knowledge on Personal Development Masterclass, this course is going to be very easy for you to understand.  And if you are already working in the Personal Development Masterclass field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Personal Development Masterclass course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Personal Development Masterclass course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Personal Development Masterclass course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Personal Development Masterclass course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Introduction 00:05:00 Module 01: What's Your Self Image and How It Affects Your Self Esteem What's Your Self Image and How It Affects Your Self Esteem 00:03:00 The Meaning of Self-Image 00:04:00 Accepting Yourself for Who You Are 00:04:00 Ways to Change Your Self Image 00:06:00 How Your Self Image Affects You Emotionally 00:04:00 How Your Identity and Self Esteem Are Linked 00:04:00 Module 02: What Roadblocks Do You Put in Your Way? What Roadblocks Do You Put in Your Way? 00:03:00 Comparing Yourself to Others as a Roadblock 00:04:00 Using Self Talk as a Roadblock 00:04:00 Using Fear as a Roadblock 00:03:00 Using Procrastination as a Roadblock 00:04:00 Having Self Limiting Beliefs 00:04:00 Module 03: Causes for Low Self Esteem Causes for Low Self Esteem 00:03:00 Sources for low self-esteem 00:04:00 How Bullying Can Affect Your Self Esteem 00:03:00 How Your Parents Can Affect Your Self Esteem 00:04:00 How Trauma Can Affect Your Self Esteem? 00:05:00 How Society and the Media Can Affect Your Self Esteem 00:03:00 Module 04: Using Psychology/Self Help to Form Empowering Beliefs Using Psychology/Self Help to Form Empowering Beliefs 00:04:00 Ways to remove negative thoughts from your subconscious mind 00:03:00 Transactional Analysis-The Masks we wear 00:03:00 Affirmations 00:03:00 Steps to Overcome limiting beliefs learn in childhood 00:05:00 Learn to understand your potential 00:04:00 Module 05: Changing Your Mindset to Overcome Limiting Beliefs Changing Your Mindset to Overcome Limiting Beliefs 00:06:00 Proven Mindset hacks to overcome limiting beliefs 00:05:00 Ways to cultivate a more positive mindset 00:03:00 Ways to change your mindset and attitude 00:04:00 Ways to change your mindset for success 00:04:00 Ways to Change your mindset 00:04:00 Module 06: Believe in yourself Believe in yourself 00:04:00 Think About Your Past Successes 00:03:00 Learn to Trust Yourself 00:04:00 Let yourself off the hook 00:04:00 Have a Positive Attitude 00:03:00 Let a Life Coach Help You 00:03:00 Conclusion Review of Course 00:05:00

Overview of HR, Payroll, PAYE, TAX Do you dream of a career in Human Resources (HR) or Payroll? The UK HR industry is anticipated to reach a staggering £41.2 billion by 2025, with a rising demand for skilled professionals. This HR, Payroll, PAYE, TAX course provides a solid foundation in HR practices, payroll management, and tax implications, giving you a head start in this dynamic sector. More than just theoretical knowledge, this course equips you with practical skills and real-world experience, ensuring you're prepared and capable for the challenges of the HR, payroll, and tax industry. The dynamic world of HR, payroll, and taxation presents a wealth of opportunities for ambitious professionals. In the UK, these fields are paramount to the success of any organisation, with stringent regulations and ever-evolving best practices. Our HR, Payroll, PAYE, and TAX course empowers you with a comprehensive understanding of HR processes, payroll administration, and tax compliance, equipping you with the skills to navigate this intricate landscape seamlessly. By the end of this course, you'll have the confidence and expertise to excel in your chosen career path. Our course is designed to unlock your potential for success in the dynamic HR, payroll, and tax industries. With a focus on practical application and in-depth knowledge, you'll delve into the intricacies of employee recruitment, training, performance management, and termination, ensuring a cohesive and legally compliant workforce. Dive into the complexities of payroll systems, mastering the art of accurate calculations, deductions, and submissions. Gain invaluable insights into UK employment law, PAYE, and taxation, enabling you to make informed decisions and mitigate risks. This course is your gateway to a career in a high-demand industry, where HR, payroll, and tax professionals are in high demand, commanding competitive salaries and opportunities for growth. This HR, Payroll, PAYE, TAX course will help you to learn: Develop a comprehensive understanding of HR processes and payroll systems. Master employee lifecycle management from recruitment to termination. Acquire proficiency in administering payroll and ensuring compliance. Gain expertise in UK employment law and regulations. Implement effective strategies for employee engagement and retention. Calculate accurate payroll deductions and tax obligations. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the HR, Payroll, PAYE, TAX course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This HR, Payroll, PAYE, TAX is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the HR, Payroll, PAYE, TAX course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this HR, Payroll, PAYE, TAX Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum HR Management Module 01: Introduction to Human Resource 00:17:00 Module 02: Employee Recruitment and Selection Procedure 00:32:00 Module 03: Employee Training and Development Process 00:22:00 Module 04: Performance Appraisal Management 00:19:00 Module 05: Employee Relations 00:14:00 Module 06: Motivation and Counselling 00:19:00 Module 07: Ensuring Health and safety at the Workplace 00:17:00 Module 08 :Employee Termination 00:15:00 Module 09: Employer Record and Statistics 00:11:00 Module 10: Essential UK Employment Law 00:26:00 Payroll Management Introduction to Payroll Management Introduction to Payroll Management 00:10:00 An Overview of Payroll 00:17:00 The UK Payroll System Running the payroll - Part 1 00:14:00 Running the payroll - Part 2 00:18:00 Manual payroll 00:13:00 Benefits in kind 00:09:00 Computerised systems 00:11:00 Total Photo scenario explained 00:01:00 Brightpay Brightpay conclude 00:03:00 Find software per HMRC Brightpay 00:03:00 Add a new employee 00:14:00 Add 2 more employees 00:10:00 Payroll settings 00:15:00 Monthly schedule - Lana 00:14:00 Monthly schedule - James 00:08:00 Directors NI 00:02:00 Reports 00:02:00 Paying HMRC 00:05:00 Paying Pensions 00:04:00 RTI Submission 00:02:00 Coding Notices 00:01:00 Journal entries 00:07:00 Schedule 00:03:00 AEO 00:06:00 Payroll run for Jan & Feb 2018 00:13:00 Leavers - p45 00:03:00 End of Year p60 00:02:00 Installing Brightpay 00:13:00 Payee Tax NI PAYE TAX 00:13:00 NI 00:11:00 Pensions 00:06:00 Online calculators 00:07:00 Payslips 00:03:00 Journal entries 00:07:00 Conclusion and Next Steps Conclusion and Next Steps 00:08:00

🚀 Unlock Your Communication Potential with Difficult Workplace Conversation Level 2 Course! 🚀 Are you ready to transform your workplace communication skills to the next level? Introducing Difficult Workplace Conversation Level 2 - the ultimate course designed to empower you with the tools and techniques to navigate challenging conversations like a pro. Whether you're a seasoned professional or just starting your career journey, this course equips you with the invaluable skills needed to thrive in any workplace scenario. Why Choose Difficult Workplace Conversation Level 2? Master the Art of Communication 🎨 Effective communication lies at the heart of every successful organization. With Difficult Workplace Conversation Level 2, you'll learn how to communicate with clarity, confidence, and empathy, even in the most challenging situations. From delivering constructive feedback to handling conflicts with finesse, this course covers it all. Build Stronger Relationships 🤝 In today's fast-paced work environment, building and maintaining positive relationships is essential. Our course provides you with practical strategies to foster trust, collaboration, and understanding among colleagues and stakeholders. Say goodbye to misunderstandings and hello to stronger, more resilient teams. Boost Your Professional Confidence 💼 Confidence is key to making a lasting impression in the workplace. By honing your communication skills through Difficult Workplace Conversation Level 2, you'll exude confidence in every interaction. Whether you're presenting ideas to senior management or addressing sensitive issues with peers, you'll approach each conversation with poise and assurance. Stay Ahead in Your Career 📈 In today's competitive job market, professionals who possess exceptional communication skills stand out from the crowd. Difficult Workplace Conversation Level 2 gives you the edge you need to advance in your career. From enhancing your leadership capabilities to increasing your influence within your organization, this course opens doors to new opportunities and career growth. Who is this for? Professionals at all Levels: Whether you're an entry-level employee or a seasoned executive, mastering difficult workplace conversations is essential for success at any stage of your career. Team Leaders and Managers: Effective communication is especially crucial for those in leadership positions. This course equips managers and team leaders with the skills needed to inspire, motivate, and lead their teams to success. Human Resources Professionals: HR professionals play a vital role in resolving workplace conflicts and fostering a positive organizational culture. Difficult Workplace Conversation Level 2 provides HR professionals with the expertise needed to navigate sensitive issues and promote a harmonious work environment. Career Path Entry-Level Professionals: Gain a competitive edge in the job market by showcasing your strong communication skills from the start of your career journey. Mid-Level Managers: Elevate your leadership capabilities and position yourself as a trusted mentor and advisor within your organization. Senior Executives: Lead by example and cultivate a culture of open communication and collaboration to drive organizational success. Frequently Asked Questions (FAQ) Q: Can I take this course if I have no prior experience in difficult workplace conversations? A: Absolutely! Our course is designed to accommodate learners of all levels, from beginners to seasoned professionals. Our comprehensive curriculum covers foundational concepts and practical strategies to help you succeed, regardless of your prior experience. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. However, most learners complete the course within a few weeks by dedicating a few hours each week to studying the material and practicing their skills. Q: Will I receive a certificate upon completion of the course? A: Yes, upon successful completion of Difficult Workplace Conversation Level 2, you will receive a certificate of achievement. This certificate demonstrates your commitment to professional development and mastery of essential communication skills. Q: Is there ongoing support available after completing the course? A: Absolutely! We understand that mastering difficult workplace conversations is an ongoing journey. That's why we offer continued support and resources to help you apply your newfound skills in real-world situations. Our community forums, expert-led webinars, and additional learning materials ensure that you stay connected and engaged long after completing the course. Unlock Your Potential Today! Don't let challenging conversations hold you back from reaching your full potential. Enroll in Difficult Workplace Conversation Level 2 today and embark on a transformative journey toward communication excellence. Take the first step toward unlocking new opportunities, building stronger relationships, and advancing your career. Join us and become a master of communication in the workplace! Course Curriculum Module 1 Difficult Workplace Conversations. Difficult Workplace Conversations. 00:00 Module 2 Empathy and Managing Emotions. Empathy and Managing Emotions. 00:00 Module 3 Constructive Communication and Conflict Resolution. Constructive Communication and Conflict Resolution. 00:00 Module 4 Mediation and Communication Strategies. Mediation and Communication Strategies. 00:00 Module 5 Productive Work Environment and Team Building. Productive Work Environment and Team Building. 00:00

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