40118 Learning courses in London delivered On Demand

Facilities management professionals are responsible for services that support business. Their roles can cover management of a wide range of areas including health and safety, risk management, business continuity, procurement, sustainability, space planning, energy, property and asset management. They are typically responsible for activities such as catering, cleaning, building maintenance, environmental services, security and reception. The Level 5 qualifications will provide the skills needed to complete complex tasks and take on responsibility for planning and delivering solutions while developing your specialised knowledge of the profession. It is for you if you are at a middle or senior management level and responsible for more complex functions, or if you are aspiring to these roles and looking to stretch and develop.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

PRINCE2® 6th Edition Practitioner Passport: On-Demand PRINCE2® 6th edition Practitioner Passport is your route to achieving the PRINCE2® certification at your own pace. This on-demand course is accredited by AXELOS to support self-study distance learning for the PRINCE2® 6th edition Foundation and Practitioner examinations. What You Will Learn You'll learn how to: Identify the purpose and major content of all roles, components, processes, and themes as described in the manual Identify the source or derivation of process groups, from their purpose and / or key content Indicate the relationships between processes and themes of a project Apply PRINCE2® in an actual project environment, simulated via a case study provided as part of the exam Processes-CS and MP Processes-SU and IP Introduction to PRINCE2® Getting Started Processes-DP, SB, and CP Organization Theme Business Case Theme Risk Theme Plans Theme Quality Theme Change Theme Progress Theme

AgilePM® Foundation and Practitioner Passport: On-Demand AgilePM® Foundation and Practitioner Passport is your route to achieving the AgilePM® certification at your own pace. This on-demand course is accredited by APMG to support self-study distance learning for the AgilePM® Foundation and Practitioner examinations. What You Will Learn You'll learn how to: Understand Agile Project Management based on the internationally recognized framework of DSDM Atern Become immediately productive in an agile project environment Identify the difference between simple lightweight agile approaches which typically operate at the solution delivery (or 'work package') level and the greater holistic view of how multiple work streams are coordinated with the appropriate level of governance and control Getting Started Fundamentals and the Philosophy Principles Preparation Lifecycle and Products Team Structures Roles and Responsibilities Communication MoSCoW and Timeboxing Lifecycle Configuration Estimation and Measurement Quality and Maintainability Planning, Control, and Risk Implementing AgilePM® Examination Approaches

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + CPD Accreditation | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included

Premium Bundle of all Time | Ofqual Regulation + ATHE Awards + QLS Endorsement | Assessment & Tutor Support Included