39970 Learning courses in Glasgow delivered On Demand

Are you ready to take the next step in your career? Do you aspire to lead with confidence, inspire your team, and drive your organisation to success? Our Leadership & Management course is designed for ambitious professionals like you, who are eager to make a significant impact. According to Reed a Department Manager can earn from £25,000 to £30,000 in a year depending on qualification, experience, location and other factors. Don't miss this opportunity to elevate your Leadership & Management skills and advance your career. Enrol in our Leadership & Management course today and take on a journey towards becoming the leader you were meant to be. Key Features: CPD Certified Leadership & Managementcourse Free Certificate from Reed CIQ Approved Leadership & Management course Developed by Specialist Lifetime Access Course Curriculum of this Leadership & Management course Module 1: Foundations of Management and Leadership Module 2: Exploring Leadership Theories Module 3: Enhancing Management and Leadership Performance Module 4: Building and Leading High-Performance Teams Module 5: Employee Motivation Strategies Module 6: Mastering Organizational Skills Module 7: Effective Talent Management Techniques Module 8: Strategic Succession Planning Module 9: Business Process Optimization Module 10: Advanced Communication Skills for Leaders Module 11: Proven Negotiation Techniques for Leaders Module 12: Efficient Meetings Management and Constructive Feedback Module 13: Navigating Change Successfully Module 14: Effective Time Management Strategies Module 15: Stress Management for Leaders Module 16: Embracing Emotional Intelligence in Leadership Module 17: Conflict Resolution and Management Module 18: Navigating Office Politics with Finesse Module 19: Strategic Risk Management Module 20: Corporate Responsibility and Ethical Leadership Learning Outcomes: Master Leadership & Management principles for strategic organizational effectiveness. Apply diverse Leadership & Management theories to enhance decision-making and team dynamics. Improve Leadership & Management performance through skills in communication, negotiation, and feedback. Cultivate high-performance teams, motivating employees with organizational and talent management skills. Execute succession planning and adept business process management for sustained growth. Develop proficiency in managing change, time, stress, emotional intelligence, and conflict. CPD 10 CPD hours / points Accredited by CPD Quality Standards Leadership & Management Level 3 Advanced Diploma - CPD Accredited 4:59:36 1: Module 1: Foundations of Management and Leadership 26:16 2: Module 2: Exploring Leadership Theories 14:37 3: Module 3: Enhancing Management and Leadership Performance 07:51 4: Module 4: Building and Leading High-Performance Teams 20:42 5: Module 5: Employee Motivation Strategies 14:57 6: Module 6: Mastering Organizational Skills 15:10 7: Module 7: Effective Talent Management Techniques 21:44 8: Module 8: Strategic Succession Planning 13:56 9: Module 9: Business Process Optimization 14:30 10: Module 10: Advanced Communication Skills for Leaders 15:16 11: Module 11: Proven Negotiation Techniques for Leaders 08:24 12: Module 12: Efficient Meetings Management and Constructive Feedback 11:08 13: Module 13: Navigating Change Successfully 12:11 14: Module 14: Effective Time Management Strategies 20:37 15: Module 15: Stress Management for Leaders 07:58 16: Module 16: Embracing Emotional Intelligence in Leadership 17:56 17: Module 17: Conflict Resolution and Management 06:39 18: Module 18: Navigating Office Politics with Finesse 19:52 19: Module 19: Strategic Risk Management 19:47 20: Module 20: Corporate Responsibility and Ethical Leadership 08:05 21: CPD Certificate - Free 01:00 22: Leave A Review 01:00 Who is this course for? This Leadership & Management Level 3 Advanced Diploma course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Leadership & Management. Moreover, this course is ideal for: Aspiring leaders seeking foundational skills for managerial roles. Current managers aiming to enhance their leadership & management capabilities. Team leaders and supervisors desiring effective organizational and talent management skills. Professionals transitioning into Leadership & Management roles within their organizations. Entrepreneurs looking to refine their leadership & management skills for business growth. Anyone who wants to know more about Leadership & Management skills. Requirements There are no requirements needed to enrol into this Leadership & Management Level 3 Advanced Diplomacourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Leadership & Management Level 3 Advanced Diploma course. Career path After finishing this Leadership & Management Level 3 Advanced Diploma course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Leadership & Management Level 3 Advanced Diploma are: Team Leader/Supervisor Department Manager Project Manager Human Resources Manager Operations Manager Business Development Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The most comprehensive, concise and impactful 6 weeks online course available. 14 CPD Credits & CMI Certificate of Recognition Mapped to the leadership & management requirements of the UK’s Royal Colleges Duration: 6 weeks starting immediately Suitable for: All levels of seniority Language: English Effort: 13 hours of self-paced online learning Award: 14 CPD Credits & CMI Certificate of Recognition  Accreditors: CMI, FMLM, CPD Certification Service  Content format: Videos with optional reading  Assessment Method: Multiple choice, instant result. Retake if required. In total there are 16 video courses to watch. This includes 7 CPD accredited courses that require you to complete a multiple choice assessment to confirm your understanding of the topic. A pass mark of 70% is required and this can be re-taken as many times as required. Optional reading and audio book resources are provided to enable you to explore a topic deeper if required. The content of the course is of the highest global standard and has been created by MIT Sloan Management Review. Our learning platform, called Skillsoft Percipio, provides a stunning learning experience. Key learning areas: Leading innovation Understanding change Leading with strategic thinking Building and leading teams Building trust Leading through change Strategic thinking Managing virtual teams On completion of this course, you will receive: A certificate stating 14 CPD Credits- Awarded by the CPD Certification Service A Certificate of Recognition from the prestigious Chartered Management Institute (CMI) Chartered Management Institute Affiliate membership for 1 year A digital badge to share on LinkedIn and add to your resume Your official CPD Certificate Your official CMI Certificate You will also be awarded the following additional benefits: Chartered Management Institute alumni network access for 1 year Access to Chartered Management Institute networking and learning events for 1 year World leading content supported by cutting edge technology. Made for healthcare professionals.  Did you know this course can be covered by the NHS study budget? The study budget covers: Courses and education activities to support you achieving the curriculum Courses to help you prepare for postgraduate exams Discretionary courses that add value to you individually and support the wider system To access the study budget you should discuss this with your educational supervisor or line manager. To help you with this process, view our example study budget application letter here.  For the duration of this course, you will work through the content below to obtain your CPD Credits and CMI Certificate. You can track your progress on the platform. You can complete the course sooner than 6 weeks if you wish. Course curriculum Building and Leading Successful teams Leading with Values and Ethic Leadership Insights on Leading with Executive Presenc Leadership Insights on Building & Leading Team Leadership Toolkit: Facilitating a Workshop Leadership Toolkit: Facilitating a Brainstorming Sessio Leadership Toolkit: Running a Team Debrie The Characteristics of an Accountable Leade Leading through Shared Vision Evaluating Your Management Style The Adaptive Leader: Be an Iceberg The Collaborative Leader Leading through Problem Solving and Decision Making Leadership Insights on Leading Diversity Leadership Insights on Judgment and Decisiveness Leading with Judgment and Decisiveness Accountable Leadership Leadership Insights on Being Accountable Expert Insights on Networking & Building Relationships Building Your Professional Network Leadership Insights on Networking with your Peers Networking to Improve Leadership Effectiveness Empowering Employees MIT Sloan Management Review on New Leader Transitions All the Leader You Can Be: The Science of Achieving Extraordinary Executive Presence MIT Sloan Management Review on The Adaptive Leader MIT Sloan Management Review Article on Looking for Opportunity in the Midst of Crisis Executive Presence: The Art of Commanding Respect like a CEO, Second Edition MIT Sloan Management Review on Leader as Motivator The Accountable Leader: Developing Effective Leadership Through Managerial Accountability From Bud to Boss: Secrets to a Successful Transition to Remarkable Leadership Strategic Connections: The New Face of Networking in a Collaborative World The Courage Way: Leading and Living with Integrity Executive Presence: The Art of Commanding Respect Like a CEO

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***Note: Offer is Valid for the First 10 Learners Only*** With over 900,000 vocational assessments conducted annually in the UK, certified assessors are in high demand. Qualified assessors can earn up to £30,000 annually, offering financial stability and growth potential. Our Focus Awards Level 3 Certificate in Assessing Vocational Achievement (RQF) would help you to become a qualified assessor ready to start a bright career in versatile job sectors. The Level 3 Certificate in Assessing Vocational Achievement (RQF) course will give you a competitive advantage in your workplace. In a job market where vocational skills are at a premium, this course will equip you with the expertise to assess and validate learners' competence in various vocational fields. You'll become an invaluable asset to employers and educational institutions. Why this Job Ready Program is a Perfect Package for You! So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our {Course_Title}: Personalised Guidance: Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some experience, we will guide you towards honing your skills and developing a strong foundation in Business Analysis. One-On-One Consultation Sessions with Experts: Gain invaluable insights and guidance from seasoned professionals. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking professionals. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Our aim is to maximise your employment prospects and provide you with a range of exciting opportunities to choose from. Interview Preparation: We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Get Unlimited Access to Entire Library: Enjoy unlimited access to our entire course library for a year. Seize this golden opportunity to advance your skills and achieve new heights! Money-Back Guarantee: Your satisfaction is our top priority. We are confident in the quality of our training and support, which is why we offer a 100% money-back guarantee. Our Level 3 Certificate in Assessing Vocational Achievement (RQF) course is tailor-made for those hungry for career success. Whether you're an aspiring educator or looking to pivot into a rewarding field, our Focus Awards Level 3 Certificate in Assessing Vocational Achievement (RQF) equips you with the skills and knowledge to excel. Enrol fast and excel in your career. Why choose focus awards? Focus Awards is recognized and regulated by Ofqual (The Office of Qualifications and Examinations Regulation) in the United Kingdom. Ofqual is the government body responsible for maintaining the standards and regulating qualifications, examinations, and assessments in England. Their recognition ensures that Focus Awards' qualifications meet the required standards and are widely accepted by educational institutions and employers across the UK. Besides, Focus Awards set high standards, giving you a fantastic education and official recognition for your skills. Benefits you will gain from this Focus Awards Level 3 Certificate in Assessing Vocational Achievement (RQF): High-Quality Digital Learning Materials 24/7 Accessible Course Modules User-Friendly E-Learning Platform Education Meeting Industry Standards Internationally Recognized Certification Exceptional Customer Support Services Level 3 Assessor Training Qualification - CAVA or A1 Assessor Training In the Level 3 Certificate in Assessing Vocational Achievement (RQF), there are 3 compulsory modules. These are: Understanding the Principles and Practices of Assessment Assessing Occupational Competence in the Work Environment Assessing Vocational Skills, Knowledge and Understanding. The Level 3 Assessor Training Qualification - CAVA or A1 Assessor Training Training aims to improve the potential of the students to: Understand the primary roles and duties of a qualified assessor. Monitor and evaluate candidates professionally at work or in training settings. Collect and assess the evidence of expertise. Conduct evaluation tasks effectively, make assessments and offer detailed feedback. Examine occupational competencies across a wide range of qualifications. Learn how to evaluate vocational and training skills using a variety of assessment tools and methods. Get familiar with the main concepts and mechanisms underlying the assessment strategies. The Level 3 Assessor Training Qualification - CAVA or A1 Assessor Training Training is designed to develop the students' ability to: Understand the key role and responsibilities of an assessor Successfully observe and assess candidates in the workplace or training environment Plan, allocate and inspect work in their individual area of responsibility Collect and assess evidence of competence Successfully carry out all assessment activities, make decisions and provide thorough feedback Assess vocational competencies in a variety of qualifications Gain the skills and knowledge to assess vocational and training abilities using a range of assessment methods Understand the key principles and processes of assessment strategies Become successful in their chosen field as well as in their chosen career path Monitor and maintain records, analyse deficiencies, and lead corrective action efforts Qualification Purpose of This Level 3 Assessor Training Qualification - CAVA These qualifications equip students with the opportunity of improving their skills, knowledge and comprehension to take on the role of a professional assessor. This certification is designed for those who evaluate occupational competence in the workplace as well as vocational abilities, experience, and comprehension in a workshop, classroom, or any other training environment. All of the assessment measures mentioned in the units must be supported by evidence. Progression of Level 3 Assessor Training Qualification - CAVA After successful completion of the Level 3 Assessor Training Qualification - CAVA or A1 Assessor Training, learners can advance with the newly gained skills and knowledge from this complete learning package, as well as be eligible for further qualifications Total Qualification Time of Level 3 Assessor Training Qualification - CAVA This is an estimation of the overall amount of time a student is normally supposed to take to reach and show the required level of achievement to obtain the certification and. all learning outcomes. Total Qualification Time (TQT) is composed of GLH and an estimation of how many hours a learner is expected to spend on training, study, or some other learning form, including evaluation, that is led by but not supervised by an instructor, supervisor, or tutor. TQT determines the creditworthiness of qualification if one is granted since one credit equals 10 hours of study. Total Qualification Time for this qualification is 150 hours. Guided Learning Hours of Level 3 Assessor Training Qualification - CAVA These hours include all real-time contact time with a learner, as well as any guidance or oversight provided by an instructor, educator, or other suitable education or training provider. GLH for this qualification is 84 hours. Method of Assessment of this Level 3 Assessor Training Qualification - CAVA: CAVA Unit One: In Unit 1, a number of writing assignments has to be submitted. CAVA Unit Two: In Unit 2, an assessment needs to be done in the workplace to evaluate learner's work, professional discussions with audio-video evidence. CAVA Unit Three: In Unit 3, after evaluating learners in a training setting, you have to be assessed by giving your work items with audio-video evidence. Video Assessment: Proof of supported work product must be prepared for 15-30 minutes, including observation, questioning/professional discussions and inspection. In the 'Guidance for Achieving the Unit' section of your learning portal, you will find detailed assessment guidelines. Assessment exercises consist of completing a few short assignments. You are expected to demonstrate proof of general reading and to include references in your work. All assignments should be submitted via the online portal. Who is this course for? Level 3 Assessor Training Qualification - CAVA Anyone who wants to assess learners in both classroom and work environment, ideally a Teacher or Assessor who wants to work in a college. Requirements Level 3 Assessor Training Qualification - CAVA The learner must be of the age of 18 and above The learner must have level 2 skills pf English or numeracy Career path Vocational Assessor Training and Development Specialist Education Consultant Quality Assurance Manager Apprenticeship Coordinator Further Education Lecturer Workplace Training Coordinator Certificates Hard Copy Certificate Hard copy certificate - Included

Level 3 Diploma in Health and Social Care | 5 Additional CPD accredited courses | No Hidden FEE

The Spiritual Hypnotherapy course is aimed at absolute beginners or qualified therapists who have an interest in using hypnotherapy to harness the metaphysical aspects of Clinical Hypnosis. Learn how use hypnosis with your clients, having a focus on healing or spiritual awakening, gain clarity, empowerment and self-understanding with a range of hypnotic tools and techniques and spiritual regression therapies.

The objective of the Level 7 Diploma in Tourism and Hospitality Management (Fast-Track mode) qualification (Accredited by Othm, UK) is to provide tourism industry professionals with the specialist knowledge needed to advance their careers. This fast track Level 7 Diploma in Tourism and Hospitality Management is also helpful for graduates who are entering the tourism and hospitality sector for them to gain the skills needed to manage business operations. The qualification provides learners with a contemporary, critical, and international programme that supports their development as managers with a lifelong-learning orientation. Complete your Diploma in Tourism in 6 months with Fast Track mode The qualification also enables the learners to analyse complex management problems and to apply and adapt specialist skills and technical terminology to propose solutions to these problems informed by best practice and contemporary research. Successful completion of Level 7 Diploma in Tourism and Hospitality Management (Fast Track mode) enable learners to progress into or within employment and/or continue their study towards a relevant Master's programme with advanced standing. With Fast track mode you can complete your diploma in tourism really quick. Tourism and Hospitality Management (Fast Track) Key Highlights of fast track Diploma in Tourism and Hospitality Management Level 7 are: Program Duration: 6 Months (Regular Mode Available) Program Credits: 120 Credits Designed for working Professionals Format: Online No Written Exam. The Assessment is done via Submission of Assignment Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Master's degree programme. LSBR Alumni Status No Cost EMI Option This fast track Diploma in Tourism and Hospitality Management at Level 7 will teach you to analyse complex management problems and to apply and adapt specialist skills and technical terminology to propose solutions to these problems informed by best practice and contemporary research. Upon successful completion of the programme, you will also become eligible to gain direct entry into relevant Master's and MBA degree programme. Mandatory units (Total Credits: 120) The OTHM Level 7 Diploma in Tourism and Hospitality Management qualification consists of 6 mandatory units for a combined total of 120 credits Strategic Management and Marketing (20 credits) Destination Management (20 credits) International Tourism Policy and Development (20 credits) E-Tourism and Social Media (20 credits) Advanced Research Methods (20 credits) Organisational Behaviour in International Contexts (20 credits) Who is this course for? Working Professionals Level 6 / Year 3 of a three-year UK Bachelor's degree holders or learners who are looking for Career Progression. A formal Postgraduate qualification leading to award of degrees in future. Requirements For entry onto the Level 7 Diploma in Tourism and Hospitality Management qualification, learners must possess: An honours degree in related subject or UK level 6 diploma or an equivalent overseas qualification. Learner must be 18 years or older at the beginning of the course. No formal qualification is required from mature learners (over 21 years) who have relevant management experience. Please speak to the Admission Counsellors for waiver information. Career path Become eligible to gain direct entry into relevant Master's degree programme after completion of your Level 7 Diploma in Tourism and Hospitality Management in Fast Track mode Completion of your qualification will meet the University standard academic entry requirements. However, each applicant will be subject to individual assessment and other entry requirements which may affect university entry.

Are you ready to embark on an enlightening journey of wisdom with the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Special Needs: SEN Teaching, Phonics Teaching & Child Development. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: SENCO - Special Educational Needs Coordination Course Course 02: SEN Teaching Assistant Course 03: Learning Support Assistant Course 04: Autism Diploma Course 05: Child Development and Care Course 06: Primary Teacher Course 07: Phonics Teaching Diploma Course 08: Speech and Language Therapy Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle illuminate your path to wisdom. The Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Special Needs: SEN Teaching, Phonics Teaching & Child Development package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Special Needs: SEN Teaching, Phonics Teaching & Child Development community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle. Establish robust bases across each course nestled within the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle. Decipher intricate concepts through the articulate content of the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Special Needs: SEN Teaching, Phonics Teaching & Child Development journey and let knowledge guide you towards a brighter future. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Career path Armed with the Special Needs: SEN Teaching, Phonics Teaching & Child Development bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Special Needs bundle lays a solid groundwork. Certificates CPD Accredited Certificate Digital certificate - Included CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

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ITIL® 4 Strategist: Direct, Plan and Improve: On-Demand The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS