40644 Learning courses in Bradford delivered On Demand

Take on a journey of knowledge that transcends the ordinary - a riveting exploration into the microscopic world of Legionella. In the unfolding chapters of understanding, we unravel the enigma, delving into the essence of Legionella and its clandestine presence. Picture this: navigating the legal labyrinth, where obligations metamorphose into responsibilities, forging a path through the legislative landscape. It's not just about compliance; it's about stewardship, a commitment to safeguarding spaces from the elusive Legionella threat. Key Features This Legionella Awareness Course Includes: This Legionella Awareness Course is CPD QS Certified Free Certificate from Reed CIQ Approved Legionella Awareness Course Developed by Specialist Lifetime Access As the narrative unfolds, hazardous environments materialise before your eyes. Here, we venture beyond the visible, peeling back the layers of seemingly innocuous settings to expose potential Legionella breeding grounds. The tale takes a strategic turn with risk assessments, an art form meticulously crafted to decipher the cryptic language of Legionella's potential emergence. In a post-Covid world, our journey culminates with heightened Legionella awareness, a beacon guiding us through the challenges of the new normal. Join us in this intellectual odyssey, where knowledge is not just power - it's the key to a Legionella-resilient future. Course Curriculum Legionella Awareness Course: Module 01: Understanding Legionella Module 02: Legal Obligations and Responsibilities Module 03: Identifying Hazardous Environments Module 04: Conducting Legionella Risk Assessments Module 05: Risk Mitigation and Control Measures Module 06: Post-Covid Legionella Awareness Learning Outcomes After completing this Legionella Awareness Course, you will be able to: Understand Legionella's biology, transmission, and associated health risks in diverse settings. Comprehend legal obligations, ensuring compliance with Legionella control regulations and standards. Identify hazardous environments susceptible to Legionella growth and assess potential risks. Conduct thorough Legionella risk assessments, evaluating water systems for contamination sources. Implement effective risk mitigation and control measures to prevent Legionella proliferation. Enhance awareness by addressing Legionella concerns in post-Covid environments proactively. Certification After completing this Legionella Awareness course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Legionella Awareness course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Legionella Awareness. Moreover, this course is ideal for: Facility Managers and Supervisors Health and Safety Officers Environmental Compliance Officers Building Maintenance Staff Water Treatment and Plumbing Professionals Requirements There are no requirements needed to enrol into this Legionella Awareness course. We welcome individuals from all backgrounds and levels of experience to enrol into this Legionella Awareness course. Career path After finishing this Legionella Awareness course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of Legionella Awareness are: Health and Safety Advisor Environmental Compliance Manager Facilities Management Coordinator Water Hygiene Technician Risk Assessment Consultant Plumbing and Water Systems Inspector Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Start learning Lean Principles Course that will give you enough knowledge and skills to build your dream career. About this course This Lean Principles Course helps to grow your skills faster through the power of relevant content and world-class tutors. In this industry-leading bite-sized course, you will learn up-to-date knowledge in the relevant field within a few hours and get certified immediately. The modules of this course are very easy to understand and all of the topics are split into different sections. You will easily grasp and use the knowledge gained from this course in your career and go one step ahead of your competitors. The course is designed to improve your employability and provide you with the tools you need to succeed. Enrol today and start learning your essential skills. Why choose this course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Get 24/7 help or advice from our email and live chat teams Get full tutor support on weekdays (Monday to Friday) Course Design The Lean Principles Course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Who Is This Course For:​ This Lean Principles Course is ideal for those who want to be skilled in this field or who wish to learn a new skill to build their dream career. If you want to gain extensive knowledge, potential experience, and be an expert in the related field then this is a great course for you to grow your career. Requirements This course is for anyone who would like to learn Lean Principles Course related skills to aid his/her career path. No formal entry prerequisites are required Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Course Content Module 01: Introduction to Lean Module 02: An Overview of Lean Culture Module 03: The Lean Five Principles Course Content Lean: Lean Culture Module 01: Introduction to Lean 00:11:00 Module 02: An Overview of Lean Culture 00:10:00 Module 03: The Lean Five Principles 00:05:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Earn up to 90k as a 'Network Engineer' or Your 100% Money Back Network outages cost UK businesses £100 billion annually. With over 50,000 open network engineer jobs paying £54,000 per year on average, skilled professionals are in high demand. Do you have what it takes to design, build, and protect company infrastructure? This Network Engineer Job Guarantee Programme is your all-in-one solution to learn networking skills from scratch and also secure a job in this exciting industry. With our unique blend of comprehensive courses and career support, your dream job is within reach. We understand the challenges of transitioning into a new field, which is why our program is tailored to guide you every step of the way - from mastering core skills to landing your first job as a Network Engineer. By choosing our Network Engineer Job Guarantee Programme, you're not just gaining skills; you're gaining a lifelong career partner. Our mission is simple - to be your trusted partner every step of the way, from training to employment. In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring Programmers, so we can help you get your foot in the door. If you are not happy with our service, we also offer a 100% money-back guarantee. So what are you waiting for? Enrol in our Network Engineer Job Guarantee Programme today and start your journey to becoming a successful Network Engineer! Why Choose Us? So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our Certified Network Engineer Programme: Personalised Guidance: We believe in the power of individual attention. Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some Network Engineering experience, we will guide you towards honing your skills and developing a strong foundation in Network Engineering. One-On-One Consultation: Gain invaluable insights and guidance from seasoned professionals who have thrived in the Network Engineering field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking Certified Network Engineers. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Interview Preparation: No more stress over unexpected interview questions. We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Courses we will provide once you enrol in the program: Course 01: Network Security Level 2 Course 02: IGCSE ICT: Network Essentials Course 03: Computer Networks Security Course 04: CompTIA Networking Course 05: AWS Certified Cloud Practitioner Course 06: IT Support Technician Course 07: CompTIA A+ (220-1001) Course 08: CompTIA Network (N10-007) Course 09: CompTIA A+ (220-1002) Course 10: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 11: CompTIA PenTest+ (Ethical Hacking) Course 12: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 13: Cisco ASA Firewall Training Course 14: CompTIA Network+ Certification Course 15: Penetration Testing with OWASP ZAP: Mastery course Course 16: GDPR Data Protection Course 17: Data Center Training Essentials: Mechanical & Cooling Course 18: Cyber Security Awareness Training How Can We Offer Job Guarantees? HF Online provides consultancy, professional and educational services to many of the companies in the UK. During our intense exclusive training program, you will not just gain and complete the industry valuable certification but will gain industry experience as well, which is imperative to get your 1st job in the sector. The is completed in 9 easy steps: Step 1: Enrol in the Programme Begin your exciting journey with us by enrolling in the Network Engineer Job Guarantee Programme. Complete your registration and make a secure online payment. Remember, we offer a 14-day money-back guarantee if you're not completely satisfied. After you enrol in the Program, you will get lifetime access to 18 Premium Courses related to Network Engineering. These courses will teach you the knowledge and skills required to become a successful Network Engineer. Our customer service team will help you and keep in contact with you every step of the way. So you won't have to worry about anything! Step 2: Initial One-On-One Counselling Session Once enrolled, you will be paired with a dedicated career mentor. Schedule your first one-on-one session to discuss your career aspirations, skills, experience, and any areas for potential growth. This conversation will shape your learning and development path. Step 3 - Certification upon Course Completion After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping Our team of professionals will build you a compelling CV and LinkedIn profile. We'll ensure it presents your skills and qualifications effectively and is tailored to the needs and expectations of the programming/development industry. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. We will also make connections with many high-profile individuals and companies through your LinkedIn profile. Step 6: Interview Preparation With your CV ready, we'll move on to interview preparation. Gain exclusive access to our database of potential interview questions. Through simulated interviews with your mentor, you'll practice your responses and receive valuable feedback to further refine your skills. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure job interviews for you. We'll ensure you get the opportunity to showcase your skills to potential employers and get the dream job you want. Step 8: Post-Interview Support Post-interview, we'll provide a debriefing session to reflect on your performance and identify areas of improvement for future interviews if necessary. Remember, our commitment extends until you land your dream job. Step 9: Celebrate Your New Job! Once you've secured your dream job in Network Engineering, it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. We're excited to accompany you on this journey to success. Enrol today, and let's get started! Your path to a successful career in Network Engineering begins with us. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Network Engineering Course is suitable for: Beginners with no prior programming experience who are looking to enter the world of coding. Intermediate programmers who wish to expand their skills and explore Network Engineering's extensive usage. IT professionals seeking to diversify their skill sets and stay relevant in today's tech-driven market. Data analysts and scientists who want to leverage Network Engineering's powerful libraries for their data processing needs. Students and recent graduates looking to enhance their employability in the thriving tech industry. Entrepreneurs who wish to understand and utilise Network Engineering to automate tasks and analyse data for their businesses. Anyone with a keen interest in Network Engineering and a desire to delve into its applications in diverse fields like web development, data science, machine learning, and more. Requirements No experience required. Just enrol & start learning. Career path Network Engineer: £30,000 - £70,000 annually Network Security Analyst: £35,000 - £85,000 annually Cloud Solutions Architect: £40,000 - £100,000 annually IT Support Specialist: £25,000 - £55,000 annually Cyber Security Consultant: £40,000 - £90,000 annually Systems Administrator: £30,000 - £75,000 annually Penetration Tester: £35,000 - £95,000 annually Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included

Earn up to 75k as a 'IT Technician' or Your 100% Money Back Thinking about a career in IT? The UK tech sector is booming, with over 2 million IT professionals employed and a projected growth of 12% in the next five years! The average IT Technician salary is £35,000, making it a lucrative and rewarding career choice. But where do you start? Our IT Technician Courses Including Job Opportunity Programme is here to guide you all the way until you get the job you want. Our IT Technician Courses Including Job Opportunity Programme is your all-in-one solution to learn from scratch and also secure a job in this exciting industry. With our unique blend of comprehensive courses and career support, your dream job is within reach. We understand the challenges of transitioning into a new field, which is why our program is tailored to guide you every step of the way - from mastering core skills to landing your first job as a IT technician. By choosing our IT Technician Courses Including Job Opportunity Programme, you're not just gaining skills; you're gaining a lifelong career partner. Our mission is simple - to be your trusted partner every step of the way, from training to employment. In addition to teaching you the technical skills you need, we will also provide you with career mentoring and support. We will help you build your resume, prepare for interviews, and land your dream job. We also have partnerships with many companies that are hiring Programmers, so we can help you get your foot in the door. If you are not happy with our service, we also offer a 100% money-back guarantee. So what are you waiting for? Enrol in our IT Technician Courses Including Job Opportunity today and start your journey to becoming a successful IT Technician! Why Choose Us? So, what sets us apart from other programs? Let's dive into the exceptional benefits you'll experience when you join our Certified IT Technician Courses: Personalised Guidance: We believe in the power of individual attention. Our experienced mentors will provide one-on-one counselling sessions tailored to your specific needs. Whether you're a beginner or have some IT experience, we will guide you towards honing your skills and developing a strong foundation in IT. One-On-One Consultation: Gain invaluable insights and guidance from seasoned professionals who have thrived in the IT Technician field. Our consultation sessions provide you with insider tips, tricks, and advice, empowering you to navigate the industry with confidence and expertise. Extensive Job Opportunities: We have established partnerships with numerous companies actively seeking Certified IT Technicians. Through our network, we'll connect you with exclusive job openings that are not easily accessible elsewhere. Interview Preparation: No more stress over unexpected interview questions. We provide you with access to a comprehensive database of potential interview questions curated over years of industry experience. Walk into your interviews confident, well-prepared, and ready to impress. Courses we will provide once you enrol in the program: Course 01: IT Technician Course 02: Functional Skills IT Course 03: Data Center Training Essentials: General Introduction Course 04: Understanding Data Protection and Data Security Course 05: CompTIA Network Course 06: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 07: CompTIA A+ (220-1001) Course 08: CompTIA A+ (220-1002) Course 09: CompTIA Network+ Certification (N10-007) Course 10: CompTIA Security+ (SY0-601) Course 11: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 12: CompTIA CySA+ Cybersecurity Analyst (CS0-002) Course 13: CompTIA PenTest+ (Ethical Hacking) Course 14: Secure Programming of Web Applications Course 15: Document Control Course 16: Information Management Course 17: Cyber Security Law Course 18: Cyber Security Incident Handling and Incident Response How Can We Offer Job Guarantees? HF Online provides consultancy, professional and educational services to many of the companies in the UK. During our intense exclusive training program, you will not just gain and complete the industry valuable certification but will gain industry experience as well, which is imperative to get your 1st job in the sector. The is completed in 9 easy steps: Step 1: Enrol in the Programme Begin your exciting journey with us by enrolling in the IT Technician Courses. Complete your registration and make a secure online payment. Remember, we offer a 14-day money-back guarantee if you're not completely satisfied. After you enrol in the Program, you will get lifetime access to 18 Premium Courses related to T Technician. These courses will teach you the knowledge and skills required to become a successful T Technician. Our customer service team will help you and keep in contact with you every step of the way. So you won't have to worry about a thing! Step 2: Initial One-On-One Counselling Session Once enrolled, you will be paired with a dedicated career mentor. Schedule your first one-on-one session to discuss your career aspirations, skills, experience, and any areas for potential growth. This conversation will shape your learning and development path. Step 3 - Certification upon Course Completion After learning from the courses, you must obtain certificates for each course. There will be exams for every course, and you have to pass them to get your certificate. To pass successfully, you must get 90% marks. Once you pass the exams, you will receive hardcopy certificates. These certificates will prove that you're an expert in the subject. Step 4: CV Revamping Our team of professionals will build you a compelling CV and LinkedIn profile. We'll ensure it presents your skills and qualifications effectively and is tailored to the needs and expectations of the programming/development industry. With these powerful tools in hand, you'll be fully prepared to tackle job interviews confidently. Step 5: Building Network and Submitting CV We understand the power of casting a wide net. We'll strategically submit your CV to various platforms and networks, expanding your reach and connecting you with valuable opportunities that align with your career goals. We will also make connections with many high-profile individuals and companies through your LinkedIn profile. Step 6: Interview Preparation With your CV ready, we'll move on to interview preparation. Gain exclusive access to our database of potential interview questions. Through simulated interviews with your mentor, you'll practice your responses and receive valuable feedback to further refine your skills. Step 7: Securing Job Interviews Leveraging our partnerships with leading companies, we'll secure job interviews for you. We'll ensure you get the opportunity to showcase your skills to potential employers and get the dream job you want. Step 8: Post-Interview Support Post-interview, we'll provide a debriefing session to reflect on your performance and identify areas of improvement for future interviews if necessary. Remember, our commitment extends until you land your dream job. Step 9: Celebrate Your New Job! Once you've secured your dream job in IT , it's time to celebrate! However, our support doesn't end there. We'll provide you with ongoing career advice to ensure you continue to thrive in your new role. We're excited to accompany you on this journey to success. Enrol today, and let's get started! Your path to a successful career as an IT Technician begins with us. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This IT Technician Course Including the Job Opportunity Course is suitable for: Beginners with no prior programming experience who are looking to enter the world of coding. Intermediate programmers who wish to expand their skills and explore IT's extensive usage. IT professionals are seeking to diversify their skill sets and stay relevant in today's tech-driven market. Data analysts and scientists who want to leverage IT's powerful libraries for their data processing needs. Students and recent graduates are looking to enhance their employability in the thriving tech industry. Entrepreneurs who wish to understand and utilise IT to automate tasks and analyse data for their businesses. Anyone with a keen interest in IT and a desire to delve into its applications in diverse fields like web development, data science, machine learning, and more. Requirements No experience required. Just enrol & start learning. Career path IT Technician: £20,000 - £50,000 annually Network Administrator: £25,000 - £70,000 annually Cyber Security Analyst: £35,000 - £85,000 annually Data Center Technician: £30,000 - £75,000 annually Cloud Solutions Architect: £40,000 - £100,000 annually Ethical Hacker/Penetration Tester: £35,000 - £90,000 annually Information Security Manager: £45,000 - £110,000 annually Certificates CPD Accredited e-Certificate Digital certificate - Included CPD Accredited Framed (Hardcopy) Certificate Hard copy certificate - Included Enrolment Letter Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included Student ID Card Digital certificate - Included

Level 5 Mental Health Care - MCA and DOLS Course This Level 5 Mental Health Care - MCA and DOLS Course is designed for those who want to begin a career in mental health and lay a solid foundation of mental health fundamentals. The Level 5 Mental Health Care - MCA and DOLS Course will assist you in assessing work-related mental health issues, determining levels of risk to staff, and implementing strategies to reduce workplace stress. Learning Outcomes After completing this Level 5 Mental Health Care - MCA and DOLS Course, the learner will be able to: Understand the basics of nursing. Know how to work in different types of healthcare settings. Understand legal, professional standards of practice and ethical aspects of health care. Understand the importance of communication in nursing. Gain a solid understanding of health and safety in nursing. Gain in-depth knowledge about hygiene and infection control in nursing. Understand asepsis in nursing. This Level 5 Mental Health Care - MCA and DOLS Course aims to teach you everything you need to know about the Mental Capacity Act (MCA) of 2005 and the Deprivation of Liberty Safeguards (DOLS). Learn about the most recent mental health knowledge to help you excel in your chosen mental health career. With the Level 5 Mental Health Care - MCA and DOLS Course, you will learn the skills required to assess mental capacity and provide care or treatment to people who lack capacity. Main Course: Level 5 Mental Health Care - MCA and DOLS Free Courses Course 01: Level 2 Award in Awareness of Dementia Course 02: Adult Nursing Training [ Note: Free PDF certificate as soon as completing the Level 5 Mental Health Care - MCA and DOLS Course] Level 5 Mental Health Care - MCA and DOLS Course This Level 5 Mental Health Care - MCA and DOLS Course consists of 13 modules. Course Curriculum of Level 5 Mental Health Care - MCA and DOLS Course Module 01: An Overview of Mental Capacity Act Module 02: Assessing Mental Capacity Module 03: How to make Best Interest Decision Module 04: Mental Capacity Advocates and Forward Planning Module 05: Treatment Protocols for People Who Lack Capacity Module 06: Confidentiality and Record Keeping Module 07: Public Bodies and Services Created by MCA Act 2005 Module 08: Interface with Legislation, Policy and Procedures Module 09: Deprivation of Liberty Safeguards Module 10: Lawful Deprivation Module 11: Legal Background to DOLS Module 12: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 13: Liberty Protection Safeguards (LPS) Assessment Method of Level 5 Mental Health Care - MCA and DOLS Course After completing Level 5 Mental Health Care - MCA and DOLS Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 5 Mental Health Care - MCA and DOLS Course After completing the Level 5 Mental Health Care - MCA and DOLS Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 5 Mental Health Care - MCA and DOLS Course This Level 5 Mental Health Care - MCA and DOLS Course is ideal for: Nursing Assistants, Nursing Associates, Nursing Home Manager, anyone wants to start their career in nursing. Requirements Level 5 Mental Health Care - MCA and DOLS Course To enrol in this Level 5 Mental Health Care - MCA and DOLS Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 5 Mental Health Care - MCA and DOLS Course. Be energetic and self-motivated to complete our Level 5 Mental Health Care - MCA and DOLS Course. Basic computer Skill is required to complete our Level 5 Mental Health Care - MCA and DOLS Course. If you want to enrol in our Level 5 Mental Health Care - MCA and DOLS Course, you must be at least 15 years old. Career path Level 5 Mental Health Care - MCA and DOLS Course Enrolling on this Level 5 Mental Health Care - MCA and DOLS Course can lead you to the following job opportunities: General Nurse, Health and Social Care Workers, Carers, Midwives, Other Health Care Professionals

Getting Started The primary objective of this Diploma in Information Technology (IT) is to enhance learners' capacity to effectively address intricate applied computing challenges within the realm of information technology. Certainly, here are the key points summarizing the learning outcomes: Develop project management skills in IT. Explore the societal impact of information technology. Acquire the capability to design, plan, and organize technology-oriented projects. Demonstrate the ability to deliver projects on schedule, meeting high-quality standards, and adhering to budget constraints. Key Benefits Gain an understanding of the descriptions of internet protocols associated with each layer of the networking stack. Demonstrate the capability to evaluate the suitability of big data technologies for various usage scenarios. Demonstrate the ability to execute database operations using MySQL. Demonstrate the capability to assess how organizations construct, oversee, and sustain Management Information Systems (MIS). Acquire an understanding of the ethical dilemmas associated with artificial intelligence (AI) and robotics. Key Highlights Are you a practicing IT Professional seeking a greater knowledge and understanding of the industry, and to support your development into senior positions? Then, Qualifi Level 7 Diploma in IT is the ideal starting point for your career journey. The course will forge a career and help individuals prepare professional staff and managers of the future in the health and social care sector. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exams. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials, as well as study guides developed by our Qualifi-approved tutors, will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways Upon completion of the Level 7 Diploma in IT, graduates may pursue various career paths in education and training, such as: Cybersecurity Analyst; with an estimated average salary of £49,061 per annum Network Security Specialist; with an estimated average salary ranging from £45,000 to £80,000 per annum Data Privacy Consultant; with an estimated average salary of £60,000 per annum Network Engineer; with an estimated average salary of £48,279 per annum About Awarding Body QUALIFI, recognised by Ofqual awarding organisation has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Leadership, Hospitality & Catering, Health and Social Care, Enterprise and Management, Process Outsourcing and Public Services. They are liable for awarding organisations and thereby ensuring quality assurance in Wales and Northern Ireland. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Assignment based Assessment No exam Entry Requirements To be eligible for this Level 7 Qualification, applicants must meet one of the following entry criteria: Possess a Bachelor's degree in IT. Hold a Level 6 qualification in a relevant discipline. Demonstrate 3 to 4 years of work experience in a related field. Additionally, applicants must be aged 20 years or older. Progression Upon successful completion of the QUALIFI Level 7 Diploma in IT, learners will have the opportunity to advance in the following ways: Pursue a Master's degree in the pertinent discipline. Enter directly into employment within a related professional field.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Computer Networks Reference No : A/650/5650 Credit : 20 || TQT : 200 The primary goal of this unit is to enhance learners' comprehension of materials and networking technologies within the IT profession. UNIT2- Data Analytics Reference No : D/650/5651 Credit : 20 || TQT : 200 The primary objective of this unit is to cultivate advanced data analytics skills in learners. It also strives to empower learners to effectively utilize analytical tools and techniques in employment settings, enabling them to identify, elucidate, and leverage meaningful data patterns for a competitive advantage. UNIT3- Database Management Systems Reference No : F/650/5652 Credit : 20 || TQT : 200 The module's goal is to establish a solid groundwork in relational database management systems and offer practical, hands-on experience in using SQL for applications in data science and business analytics. UNIT4- Management Information Systems Reference No : H/650/5653 Credit : 20 || TQT : 200 The module's purpose is to facilitate learners in comprehending the importance and relevance of process-oriented Management Information Systems (MIS) in the context of the 21st century. UNIT5- Computers and Society Reference No : J/650/5654 Credit : 20 || TQT : 200 This unit evaluates the social, ethical, legal, and professional implications of computer technology. It also focuses on devising strategies to mitigate these issues and cultivate ethical behavior in the use of technology. UNIT6- Computing Projects Reference No : K/650/5655 Credit : 20 || TQT : 200 The primary objective of this unit is to enhance learners' comprehension of the reasons and methods businesses employ to develop e-commerce as an application of management strategies. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Getting Started The primary objective of the OTHM Level 6 Diploma in Logistics and Supply Chain Management is to equip learners with the essential knowledge and skills needed to assume roles as middle or senior managers within organisations. These individuals are typically tasked with overseeing and managing the organisation's logistics and supply chain operations. Key Benefits Recognise and mitigate supply chain risks. Understand how globalization impacts an organisation's logistics and supply chain. Gain insight into business entrepreneurship. Grasp the tools and methods employed in logistics management within the business context. Manage international-level operations Key Highlights The Level 6 Diploma in Logistics and Supply Chain Management is well-suited for individuals aspiring to advance into middle and senior management roles. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximize future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exams. With the School of Business and Technology London, you can complete the qualification at your own pace by choosing online or blended learning from the comfort of your home. Learning materials, pathway materials, and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose the blended learning option, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included? Outstanding tutor support that gives you supportive guidance all through the course accomplishment through the SBTL Support Desk Portal. Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, and practical applications, which include real-world examples and case studies, will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform. Supervision for all modules. Multiplatform accessibility through an online learning platform facilitates SBTL in providing learners with course materials directly through smartphones, laptops, tablets or desktops, allowing students to study at their convenience. Live Classes (for Blended Learning Students only) Assessment Internally assessed by the centre and externally verified by OTHM. Assignment-based assessment. No exams. Entry Requirements A relevant NQF/QCF/RQF Level 5 diploma or an equivalent recognized qualification. Learners must be 18 years or older to enroll at the beginning of the course. Learners over 21 years with management experience. English language requirements: Must provide evidence of English language competency for learners from non-English-speaking countries. Progression Relevant OTHM diploma qualifications at Level 7 This qualification holds approval and regulation by Ofqual (Office of the Qualifications and Examinations Regulation). So, learners are also qualified to pursue higher-level qualifications in their field. Why gain a OTHM Qualification? Quality, Standards and Recognitions- OTHM qualifications are approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation); hence, the learners can be very confident about the quality of the qualifications as well. Career Development to increase credibility with employers- All OTHM qualifications are developed to equip learners with the skills and knowledge every employer seeks. The learners pursuing an OTHM qualification will obtain an opportunity to enhance their knowledge and grow key competencies to tackle situations and work on projects more effectively, which will, in turn, give learners the potential to get promotions within the workplace. Alternatively, it allows them to progress onto an MBA top-up/Bachelor's degree / Master's degree programme around the World. Flexible study options- All OTHM qualifications have a credit value, which tells you how many credits are awarded when a unit is completed. The credit value will indicate how long it will normally take you to prepare for a unit or qualification. Three different types of qualification are: The award is achieved with 1 - 12 credits The certificate is completed with 13 - 36 credits The diploma is completed with at least 37 credits Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Entrepreneurship Development Reference No : A/617/6087 Credit : 20 || TQT : 200 The purpose of this unit is to motivate learners to explore the entrepreneurial landscape and industrial growth, ultimately equipping them to establish and manage their own small businesses. UNIT2- Global Logistics and Supply Chain Management Reference No : F/617/6088 Credit : 20 || TQT : 200 Within this unit, students will develop an awareness of the complexities associated with overseeing the global procurement of materials and components, the internationalization of manufacturing procedures, and meeting the demands of a global customer base. UNIT3- International Logistics Management Reference No : J/617/6089 Credit : 20 || TQT : 200 This unit underscores the strategic and value-boosting role of logistics in supply networks. Its aim is to provide students with a thorough grasp of all essential facets of logistics from a global viewpoint. UNIT4- Project Management Reference No : A/617/6090 Credit : 20 || TQT : 200 This module familiarizes students with the various aspects of projects and the principles associated with project planning, analysis, financing, selection, implementation, and assessment. UNIT5- Strategic Procurement Reference No : F/617/6091 Credit : 20 || TQT : 200 In this unit, learners will understand the process of developing a procurement strategy in a business setting and acquire knowledge about the most efficient practices in strategic procurement. UNIT6- Supply Chain Planning and Control Reference No : J/617/6092 Credit : 20 || TQT : 200 The objective of this unit is to introduce students to the various elements that make up the field of supply chain planning and control. Furthermore, the unit aims to make students cognizant of the significance of planning and control within an organization and how it impacts different facets of the supply chain. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Step into the dynamic realm of 'Internal Communications' and master the art of effective dialogue within an organisation. From the traditional essence of verbal exchanges to the modern nuances of electronic communication, this course meticulously bridges the old with the new. Understand the power of visual aids in delivering a message and enhance your proficiency in written correspondence. By concluding with an insightful module on fostering a harmonious rapport with your superior, the course ensures you're adept in every communication facet within a professional setting. Learning Outcomes Gain a foundational understanding of diverse business communication methods. Distinguish between the subtleties of verbal and non-verbal communication. Develop prowess in drafting impeccable written correspondences. Harness the efficiency of electronic communication mediums. Understand the strategic importance of visual aids and how to leverage them. Why choose this Internal Communications course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Internal Communications Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Internal Communications course for? Corporate individuals aiming to enhance internal communication strategies. Aspiring communication managers seeking foundational knowledge. Team leaders wanting to foster effective team interactions. Administrative professionals looking to improve rapport with superiors. Any individual aiming to amplify their internal communication skills within an organisational context. Career path Internal Communications Manager: £30,000 - £50,000 Corporate Communications Specialist: £28,000 - £48,000 Business Communication Analyst: £32,000 - £54,000 Electronic Communication Coordinator: £26,000 - £45,000 Graphic Communication Designer: £25,000 - £40,000 Executive Assistant with Communication Focus: £27,000 - £52,000 Prerequisites This Internal Communications does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Internal Communications was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Module 02: Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Module 03: Written Communication Written Communication 00:13:00 Module 04: Electronic Communication Electronic Communication 00:19:00 Module 05: Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Module 06: Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Mock Exam Mock Exam - Communication and Organisational Skills 00:20:00 Final Exam Final Exam - Communication and Organisational Skills 00:20:00 Assignment Assignment - Internal Communications 00:00:00

In today’s world, the legal industry is more competitive than ever and goes beyond simply having theoretical qualifications. Candidates who desire to make an impression are required to have an understanding of a broad range of marketing activities Our 3-month training programme provides everything you need to become fully qualified in Legal practice & management. Once you have completed your training session you will gain accredited certifications and three months of remote experience directly with one of our clients. After completing this programme candidates will be able to showcase that they have the following: Paralegal Practice & Management Training 3 months of remote work experience Job reference Career support This comprehensive training programme has been developed to enhance your CV and boost your job prospects. CPD 480 CPD hours / pointsAccredited by The CPD Certification Service Description What’s IncludedThree months full access to the online courseProfessional certificationGuaranteed work placement (12 weeks )Learn industry-leading skills and stand out from the crowd.Information-packed practical training starting from basics to advanced testing techniques.Best suitable for beginners to advanced level users and who learn faster when demonstrated.Course content designed by considering current trends in the job market.A practical learning experience with live project work and examples.*Terms Apply – Terms of serviceLegal Work ExperienceWe guarantee 12 weeks of legal work experience. These legal programme can equip you with the expertise required to secure law jobs.A few examples of the duties you would be expected to carry out during your legal job placement are;Advising employees on employment law and the employer’s own employment policies and proceduresManage legal documentation and correspondence in strict confidenceWork with solicitors to develop legal arguments, motions and other case filingsCorrespond with solicitors, court and clientsCase planning, development, and managementLegal research, fact gathering and information retrievalOnline Training period: 4-12 Weeks (this can be extended if required*)Assessment: To pass the course learners are required to successfully pass an online MCQ examination.*Terms Apply – Terms of serviceWhen can you start? You must first apply to be selected. The training takes place online. Once you finish your training modules then you can start the remote job placement.Career pathWe understand the importance of work experience, this can often be a deciding factor when applying for legal training jobs, with this in mind we have developed a comprehensive job placement programme that will make you eligible for a wide variety of entry-level legal roles.The legal work experience programme offers candidates law firm work experience and the relevant training required to secure graduate law jobs, graduate paralegal jobs and legal assistant jobs.Candidates who have completed this programme have secured jobs in the following roles;Legal Secretary – Salary £19,000Legal Assistant- Salary £21,000Assistant Paralegal – Salary £24,000Paralegal – Salary £27,064Solicitor – Salary £47,000 Who is this course for? Who is it for?Part qualified paralegals and newly qualified law studentsGraduates with no or little legal work experienceStudents currently studying or intending to study law or want to refresh their knowledgeCandidates working in legal assistant jobs who want career progressionIndividuals who are working in legal jobs but want to gain further knowledgeCandidates who want to open a firm Requirements There are no formal entry requirements for this course. We also expect the candidates to have basic knowledge of the law. Career path Kick start your entry-level career as a paralegal. Legal Secretary – Salary £19,000 Legal Assistant- Salary £21,000 Assistant Paralegal – Salary £24,000 Paralegal – Salary £27,064 Solicitor – Salary £47,000

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.