2838 Learning courses in Edinburgh delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills. It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility. Overview In this course, you will refresh and expand your customer service skill set. You will: Apply fundamental customer service knowledge and skills. Manage your everyday workflow. Take care of customers by assessing their needs, resolving their issues, and encouraging further sales. Deal with challenging customer interactions. Apply customer service leadership skills In this course, you will apply important principles and skills you can use as a customer service professional. In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities. Applying Customer Service Foundations Topic A: Assess Customer Service Basics Topic B: Develop Interpersonal Skills Managing Your Workflow Topic A: Apply Organizational Skills Topic B: Handle Simultaneous Customer Contacts Topic C: Manage Individual Stress Taking Care of Customers Topic A: Maintain Focus on the Issue Topic B: Assess Customers Topic C: Diagnose Customers? Problems Topic D: Educate the Customer Topic E: Resolve Customers? Problems Topic F: Encourage Further Sales Through Service Dealing with Challenging Customer Interactions Topic A: Recognize Difficult Situations Topic B: Work within Your Company Parameters Topic C: Handle a Difficult Interaction Topic D: Overcome Negativity Topic E: Redirect the Customer Topic F: Follow Up on a Challenging Situation Progressing to Leadership Topic A: Lead from Within Your Team Topic B: Address Escalated Customer Issues Topic C: Analyze Customer Service Metrics Additional course details: Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Data Data Everywhere – For what purpose? Which data is crucial to driving your organisation? How do we Analyse data to drive improvements? Course Overview Organisations generally collect enormous amounts of data. However, what data or information is really needed? How do we present the data that we have collected so that it is openly available and can be understood and used to drive the business? Is the data collected driving change? Structure of the Course This one-day workshop will enable participants to gain the necessary skills to collect, analyse and present data in an understanding and meaningful way and assist the decision-making process. It looks at how to translate data into useful and meaningful information that can contribute towards real problem solving, effective performance indicators, leading to the development of effective KPI’s, among others. Alternatively, if an organisation is in the process of selecting data collection methods and appropriate analysis, then this workshop will also help. Data analysis skills are essential to providing honest and accurate analysis, determining statistical significance, reliability, and validity on which to base their decisions, whether it is to improve quality, profitability, efficiency, or competitiveness. Improper statistical analyses distort findings and can mislead or negatively influence decision-making and the perception of the data collected. The correct analysis of data is a process of systematically applying statistical and / or logical techniques to describe and illustrate, condense, and recap, and evaluate data so that it can be used effectively. This workshop provides essential learning for staff at all levels of the organisation. Course content: 1. Data Types Discrete data Continuous data 2. Data Collection Sheet design Testing, prior to full-scale data collection 3. Data Input into Spreadsheet 4. Determination of Basic Descriptive Statistics Mean Median Mode Minimum and maximum values Range Standard deviation 5. Graphical Analysis Bar charts Line graphs Pie charts Scatter diagrams 6. Determination of Relationships between Factors Relationship between discrete factors Relationship between continuous factors 7. Use of Data in Decision Making 8. Establishment of Key Performance Indicators 9. Determination of Data Reliability 10. Summary Who would benefit from this Approach? Anyone who collects, manages, analyses and uses data to drive business performance. Delivery The course is delivered through virtual, tutor-led classes as structured above. The platform used is Adobe Connect which utilizes e-work rooms, video and streamed trainers. Cost £200 + VAT If you are not yet a member but are already thinking about joining CforC, you can find more information on how to become a member and the benefits by clicking here.

Why Opt for the Rhino 3D Training Course in Jewelry Design? Click here for more info Within a span of 10 hours, you'll master the interface and gain insights into how Rhino leverages points, lines, surfaces, and solids to fashion printable 3D objects. Moreover, you'll explore the art of crafting repetitive and intricate geometric shapes, perfect for creating minimalist and elegant jewelry. Flexible Scheduling: 1-on-1 training sessions tailored to your schedule. Pick any hour between 9 am and 7 pm from Mon to Sat. Course Duration: 10 hours. Training Methods: Choose between in-person sessions or live online training. Why Choose Our Rhino 3D Training Course for Jewelry Design? Rhino, also known as Rhinoceros, stands as a robust 3D computer graphics and computer-aided design software extensively utilized in various industries, including architecture, industrial design, and multimedia. LDTC offers meticulously crafted Rhino courses to empower you in mastering this software. Led by experienced instructors, our courses ensure a comprehensive understanding of Rhino, equipping you to create exceptional designs, specifically tailored for jewelry creation. Rhino 3D Training for Jewelry Design: Our Rhino 3D training caters to both beginners and those aspiring to acquire advanced techniques, emphasizing its application in jewelry design. Course Highlights: Precise 3D Modeling: Master the art of crafting free-form 3D NURBS models with utmost precision. Advanced Functionality: Explore Rhino's advanced surfacing commands and features tailored for jewelry design. User Interface Mastery: Navigate Rhino's interface seamlessly and refine your skills in curves, surfaces, and solids. Expert Guidance: Acquire expertise in Rhino's modeling environment under the guidance of seasoned professionals. Modeling Why Choose Our Rhino 3D Training Course for Jewelry Design? Rhino, also known as Rhinoceros, stands as a robust 3D computer graphics and computer-aided design software extensively utilized in various industries, including architecture, industrial design, and multimedia. LDTC offers meticulously crafted Rhino courses to empower you in mastering this software. Led by experienced instructors, our courses ensure a comprehensive understanding of Rhino, equipping you to create exceptional designs, specifically tailored for jewelry creation. Rhino for Jewelry Design - 16-Hour Course Module 1: Introduction and Navigation Get acquainted with Rhino's interface, menus, and screen layout. Navigate Rhino models with precision in 2D lines, polylines, and NURBS curves. Use modeling setup features like snap, ortho, and planar constraints for accuracy. Leverage object snaps and Smart Track functionality for enhanced precision. Module 2: Solid and Surface Modeling Fundamentals Rapidly develop 3D solids and surfaces using Rhino's organized layering system. Utilize coordinates and constraints for meticulous modeling in 3D space. Create diverse shapes, including rectangles, circles, arcs, ellipses, and polygon curves. Enhance models with Rhino render, render color, and free-form curves. Efficiently handle model views with pan, zoom, and view management tools. Implement various editing commands for curve manipulation and transforming curves into surfaces and solids. Utilize history tracking for advanced editing and execute general editing actions. Module 3: Intermediate Edit and Surfacing Techniques Introduce essential NURBS modeling concepts and terminologies. Edit curves and surfaces through control point manipulation and rebuilding for optimal refinement. Use the nudge modeling aid for precise adjustments and generate deformable shapes. Create curves through projection techniques and split surfaces using curves and surfaces. Blend surfaces seamlessly, utilizing symmetry tools, lighting, and rendering effects. Convert intricate 3D objects into detailed 2D drawings and craft page layouts. Module 4: Advanced Surfacing and Solid Modeling Techniques Construct model primitives and solid text using techniques such as pipe and extrusion. Efficiently modify solids using Boolean tools, expanding surface modeling capabilities. Utilize techniques like extrusion, lofting, and revolving for intricate surfaces. Create sweeps using 1 and 2 rail curves and master surface network techniques for complex shapes. Downlaod Rhino. Upon completion of the Rhino 3D Training Course for Jewelry Design, participants can expect the following learning outcomes: Mastering Rhino Interface: Gain a comprehensive understanding of Rhino's interface, menus, and screen layout. Precision in Modeling: Navigate Rhino models with precision using 2D lines, polylines, and NURBS curves. Modeling Setup Proficiency: Utilize modeling setup features such as snap, ortho, and planar constraints for accurate designs. Enhanced Navigation Techniques: Leverage object snaps and Smart Track functionality for enhanced precision during navigation. Solid and Surface Modeling Skills: Rapidly develop 3D solids and surfaces with Rhino's organized layering system. Coordination and Constraint Application: Utilize coordinates and constraints for meticulous modeling in 3D space. Diverse Shape Creation: Create diverse shapes, including rectangles, circles, arcs, ellipses, and polygon curves. Rendering and Enhancement Techniques: Enhance models with Rhino render, render color, and free-form curves. Efficient Model View Handling: Efficiently handle model views with pan, zoom, and view management tools. Intermediate Edit and Surfacing Techniques: Edit curves and surfaces through control point manipulation and rebuilding for optimal refinement. NURBS Modeling Mastery: Introduce essential NURBS modeling concepts and terminologies. Advanced Editing and Modeling Skills: Use the nudge modeling aid for precise adjustments and generate deformable shapes. Complex Shape Creation: Create sweeps using 1 and 2 rail curves and master surface network techniques for intricate shapes. Solid Modeling Proficiency: Construct model primitives and solid text using techniques such as pipe and extrusion. Application of Boolean Tools: Efficiently modify solids using Boolean tools, expanding surface modeling capabilities. Advanced Surfacing Techniques: Utilize techniques like extrusion, lofting, and revolving for intricate surfaces. Conversion and Crafting of 2D Drawings: Convert intricate 3D objects into detailed 2D drawings and craft page layouts. Hands-On Project Experience: Engage in practical exercises and hands-on projects tailored for jewelry design applications. Upon mastering these skills, participants will be well-equipped to create sophisticated jewelry designs using Rhino 3D modeling software.

As the awareness of ADHD increases, more and more people are being diagnosed, or suspect they have ADHD. This workshop provides educators with an overview of what ADHD is, the challenges that people with ADHD face and strategies to help with learning and work.

Our one-day workshop aims to provide healthcare professionals with evidence-based knowledge to develop their theoretical and practical understanding of the importance of early communication between parents and infants. We also consider how to support parents’ bond with their babies when suffering with poor mental health. We explore how early experiences impact the child/parent relationship and how this influences brain development and the trajectory of infant mental health. We examine different types of crying and recognise the emotional impact this has on both the baby and carer and how participants can support parents in reading their baby’s behaviour and regulating their states. The workshop will also look at babies’ rapidly evolving sleep patterns and sleep cues and how staff can offer anticipatory advice to parents to encourage early good sleep habits. Workshop Aims To provide community staff with up-to-date evidence-based knowledge to develop an understanding of infant mental health, brain development and the importance of how early experiences impact on child/adult relationships. For professionals to develop an understanding of what babies are trying to say; to enable them to support parents in gaining confidence with tuning into and regulating their babies. To understand the evolving sleep patterns of babies up to a year old and how parents can support their baby to encourage early good sleep habits. Learning Outcomes By the end of this workshop participants will be able to: Understand how early relationships can influence the development of the infants’ brain and mental health. Explore crying babies and its impact on the baby and their carer. Understand the subtle cues of babies from birth onwards. Offer parents anticipatory advice to encourage early good sleep habits. Enable parents to respond to their baby’s cues in a sensitive, timely manner so the baby feels safe secure and loved; this is particularly important for parents who are struggling to bond with their baby, possibly as a result of postnatal depression or having experienced adverse childhood experiences themselves.

Memory Book: Create The Life You Love. Over 3-weeks/sessions, this course will take you, through the construction of this attractive die cut memory book. You will produce a memory book as shown to embellish with your own memories and thoughts, or to give to someone for them to embellish themselves. If you have no previous paper crafting experience, this course will introduce you to some of the basic materials, tools, equipment and techniques used in paper crafting and mixed media work. The course is suitable for experienced crafters too! You will be sent all the materials and equipment needed to complete the course.

Our one-day sleep workshop aims to provide healthcare professionals with evidence based knowledge to develop their theoretical and practical understanding of how to assess and manage sleep difficulties in pre-school children. It is an opportunity for you to enhance your sleep knowledge, add skills to your current professional tool box and feel confident in supporting young families with sleep. We have developed the workshop content and delivery to be highly engaging, interactive and relevant to all community staff working with families with young children experiencing sleep issues. Child focused, gentle, responsive and firmly grounded in research and evidence-based practice our training follows the Baby Friendly Initiative. The content will focus on practical evidence based issues relating to sleep assessment and identify interventions to guide and support parents and carers. This one-day workshop is accredited for 6 CPD Hours by The CPD Certification Service; “This is a good course delivering clear learning value.” Workshop Aims To provide community staff with up-to-date evidence based knowledge to develop their theoretical and practical understanding of sleep needs; sleep patterns; sleep cycles and common difficulties. To support community staff to enhance their confidence, skills and knowledge base in providing guidance to parents regarding sleep difficulties in pre school children. To provide an overview of evidence based gentle and responsive interventions used to help sleep difficulties in young children. Workshop Outcomes With the use of assessment tools – by the end of the day delegates will be able to: Understand typical sleep regulations, sleep needs and sleep cycles. Understand common sleep difficulties. Provide education to families on establishing good sleep hygiene, and provide anticipatory advice in the prevention of sleep difficulties. Understand how to undertake a sleep assessment for an infant and child, incorporating a sleep history and the use of a sleep diary. Gain an understanding of common sleep interventions used to help behavioural sleep difficulties in pre school children.

Help! I can't Wait to ask for a Break...and more! This workshop is a must for parents, caregivers and professionals working and/or living with people who have complex communication needs. You will learn how to teach critical communication skills that lead to greater independence in the home, work, school and community settings. We review nine specific skills: requesting reinforcers, requesting help, requesting a break, indicating yes and no, waiting, following directions, schedule-following and transitioning. Through lecture, demonstrations, video and participatory activities, you will acquire specific teaching strategies that are relevant for anyone who has limited communication skills, regardless of their communicative modality (e.g., Picture Exchange Communication System [PECS], signing, device use, speech). WHAT YOU WILL LEARN Define functional communication Identify and evaluate nine critical communication skills Design effective teaching strategies to promote these skills independent of modality Incorporate effective visual strategies for all communicators Incorporate critical communication skills into functional activities and routines WORKSHOP DETAILS Agenda: 9:00 AM - 4:30 PM Registration Time: 8:30 AM - 9:00 AM Tuition Includes: Detailed handout with space for note taking, delegate practise/resources pack - value £15 Certificate of Attendance CEUs: 6.0 BACB CEUs; Satisfactory completion of this course requires participants to be present for the duration of the course and to participate in all student responding activities (e.g. questions, role play, quizzes, and surveys). Pyramid Educational Consultants is an approved BACB ACE Provider for Learning (Type 2) Continuing Education Credits. The BACB does not warrant, endorse, sponsor, approve, or partner with the event, organisation, or instructor.

This online training session develops knowledge; understanding and awareness of domestic violence/abuse with a focus on the aftermath of an attempted domestic homicide. It provides a safe learning space to improve knowledge and understanding of key issues and confidence to respond and improve your work practice.

Duration 1 Days 6 CPD hours This course is intended for The audience for this course includes professionals who are new to Looker who are interested in leveraging Looker for data analysis, visualization, and reporting. The course is designed for individuals seeking to gain a comprehensive understanding of Looker's functionalities and apply these skills in their organizations to drive data-driven decision-making. Overview Working in a hands-on learning environment led by our expert facilitator, you'll explore and gain: Solid foundation in Looker's platform: Acquire a comprehensive understanding of Looker's key features, functionality, and interface, enabling you to effectively utilize the platform for your data analysis and visualization needs. Proficiency in LookML and data modeling: Develop essential skills in Looker's unique data modeling language, LookML, to create efficient and customized data models tailored to your organization's specific requirements. Expertise in creating Explores: Learn how to build, customize, and save Explores with dimensions, measures, filters, and calculated fields, empowering you to analyze your data and uncover valuable insights in a short amount of time. Mastery of dashboard design and visualization: Gain the skills to design visually appealing and informative dashboards, create various types of visualizations, and customize them to effectively communicate your data story. Improved content organization with folders and boards: Understand how to effectively use folders and boards in Looker to organize, manage, and discover content, making your data insights easily accessible for you and your team. Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker is a one day, hands-on course designed to equip professionals from a variety of backgrounds with the knowledge and skills needed to harness the full potential of their data using Looker's powerful platform. With the guidance of our expert trainers, you will gain a basic understanding of Looker's features, enabling you to create visually engaging, interactive, and insightful reports and dashboards to drive informed decision-making. Throughout this interactive workshop, you will explore Looker's key functionalities, including connecting to data sources, mastering LookML, building custom Explores, and designing captivating dashboards. With about 40% of the course dedicated to hands-on labs and a guided project, you will have ample opportunity to apply the skills you've learned in real world scenarios. Don't miss this opportunity to elevate your data analysis and visualization capabilities, enhance your professional skill set, and unlock the power of data-driven decision making. Getting Started with Looker Overview of Looker and its key features Navigating the Looker interface Connecting to Data Sources and LookML Basics Setting up and managing data connections Exploring database schemas Understanding LookML: Looker's data modeling language Creating and Customizing Explores Building and customizing Explores Adding dimensions, measures, and filters Creating calculated fields Data Visualization and Dashboard Design Creating visualizations using Looker's visualization library Customizing chart types, colors, and labels Displaying visualizations in dashboards Organizing Content with Folders and Boards Introduction to folders and boards in Looker Creating and managing folders for organizing content Setting up boards for easy content discovery Hands-on Workshop and Project Participants work on a guided project to apply the skills learned Wrap-up and Q&A Additional course details: Nexus Humans Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker (TTDVLK01) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Looker Basics: Quick Start to Analyzing and Visualizing Data using Looker (TTDVLK01) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.