Enhancing Performance with Productive Conflict: In-House Training
Most organizations have typically held the belief that workplace conflict is something that needs to be prevented, resolved, and/or mitigated. After all, conflict creates stress and leads to a variety of performance problems and very real costs. However, what savvy organizations have come to embrace is the understanding that when conflict is truly understood and harnessed, it can be utilized to not only add value to teams, but also enhance workplace performance. Conflict can be productive and make organizations better!
Learners will explore the results of a formal, personalized, conflict-related assessment, uncovering targeted nuances of their conflict responses in action. Participants will learn to use basic strategies which allow them to transform destructive conflict responses into more productive ones, especially in the moment when they are happening.
What you will Learn
At the end of this program, you will be able to:
Apply different models for understanding the lifecycle and dynamics of conflict
Describe a physiological response to conflict and its impact on communication
Recognize the correlation between a person's conflict style and how they respond to conflict
Identify your own default responses to conflict and catch them in action
Reframe automatic negative thoughts to create more positive interpersonal outcomes
Utilize various tactics and strategies to transform destructive conflict responses into productive ones
Getting Started
Introductions and social agreements
Course goal and objectives
Opening activities
Module 1: The Dynamics and Anatomy of Conflict
Conflict basics
Dynamics of conflict
The anatomy of conflict
Module 2: Conflict Styles and Conflict
Conflict through the conflict style lens
Exploring your style in conflict
Destructive responses to conflict
Module 3: Changing Your Response to Conflict
Changing your conflict response
Three steps to productive conflict
Choosing a productive conflict response