2286 Learning & Development courses in Belfast delivered Online

[vc_row][vc_column][vc_column_text] Description: Are you planning to move to another country, or are you travelling for a substantial length of time? Do you want to learn a second language to kickstart a new career? Many people these days learn another language, as many businesses require employees to speak more than one language, such as in law, international sales and intelligence. This Diploma in Learning Foreign Languages course is designed for people who wish to learn a foreign language to immerse themselves in another culture or boost their professional development. This course will improve your basic language skills in writing, speaking and pronunciation. You will also learn about the most popular languages spoken around the world, including French, Spanish and Chinese. This online language learning course provides all the tools and training on how to learn a foreign language in the fastest and most effective way. On successful completion, you will have the practical skills and knowledge to kickstart a career in translating, teaching abroad and many other related fields. Who is the course for? This course is designed for the individuals who are interested in learning different languages. For people who love to travel to different parts of the world. For people who are looking for professional upgrades. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Learning Foreign Languages course is a useful qualification to possess, and would be beneficial for the following careers: Teacher for foreign languages Translator Work at customer service desks Online content creator Foreign civil services Airline services Editing and publishing Event manager Hotel management Import export specialist Nursing. [/vc_column_text][/vc_column][/vc_row] Diploma in Learning Foreign Languages Introduction 01:00:00 How to have fun on Learning Foreign Languages through Training 01:00:00 Speaking Easy in Foreign Language Training 01:00:00 How long will it take to learn a new language? 00:30:00 How do I find the programs suitable for my style of learning? 01:00:00 How cognates apply in foreign language training 01:00:00 The Basic Methods in Foreign Language Training 00:30:00 Foreign Language Training in Psychology 00:30:00 The Mind Maps in Learning Foreign Language through Training 01:00:00 Verb Stem Forms in German Language Learned in Foreign Training 00:30:00 Business in Foreign Language Training 00:30:00 Conclusion 00:15:00 Mock Exam Mock Exam- Diploma in Learning Foreign Languages 00:20:00 Final Exam Final Exam- Diploma in Learning Foreign Languages 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills to run the human resource department of a business successfully, and oversee all HR activities, with this industry-recognised qualification. The Diploma in HR and Performance course will deepen your understanding of the nature of the HR department and its key roles, equipping you with a range of skills to manage an HR team efficiently. It covers best practice procedures that every HR Manager should know. The Diploma in HR and Performance has been designed by experts in the industry to provide learners with the best learning experience. We've taken this comprehensive professional diploma and broken it down into several manageable modules covering key topics in detail for your full professional development. Why buy this Diploma in HR and Performance? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in HR and Performance you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Diploma in HR and Performance does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Diploma in HR and Performance was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Diploma in HR and Performance is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum HR Management Course Introduction to Human Resources 00:17:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 UK Employment Law Basic of Employment Law 00:24:00 Legal Recruitment Process 00:43:00 Employment Contracts 00:25:00 Employee Handbook 00:23:00 Disciplinary Procedure 00:15:00 National Minimum Wage & National Living Wage 00:37:00 Parental Right, Sick Pay & Pension Scheme 00:43:00 Discrimination in the Workplace 00:39:00 Health & Safety at Work 00:19:00 Dismissal, Grievances and Employment Tribunals 00:36:00 Workplace Monitoring & Data Protection 00:15:00 Mock Exam Mock Exam - Diploma in HR and Performance 00:20:00 Final Exam Final Exam - Diploma in HR and Performance 00:20:00

Overview This DevOps Fundementals: Maven and SonarQube for Engineers course will unlock your full potential and will show you how to excel in a career in DevOps Fundementals: Maven and SonarQube for Engineers. So upskill now and reach your full potential. Everything you need to get started in DevOps Fundementals: Maven and SonarQube for Engineers is available in this course. Learning and progressing are the hallmarks of personal development. This DevOps Fundementals: Maven and SonarQube for Engineers will quickly teach you the must-have skills needed to start in the relevant industry. In This DevOps Fundementals: Maven and SonarQube for Engineers Course, You Will: Learn strategies to boost your workplace efficiency. Hone your DevOps Fundementals: Maven and SonarQube for Engineers skills to help you advance your career. Acquire a comprehensive understanding of various DevOps Fundementals: Maven and SonarQube for Engineers topics and tips from industry experts. Learn in-demand DevOps Fundementals: Maven and SonarQube for Engineers skills that are in high demand among UK employers, which will help you to kickstart your career. This DevOps Fundementals: Maven and SonarQube for Engineers course covers everything you must know to stand against the tough competition in the DevOps Fundementals: Maven and SonarQube for Engineers field.  The future is truly yours to seize with this DevOps Fundementals: Maven and SonarQube for Engineers. Enrol today and complete the course to achieve a DevOps Fundementals: Maven and SonarQube for Engineers certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the DevOps Fundementals: Maven and SonarQube for Engineers course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the DevOps Fundementals: Maven and SonarQube for Engineers course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the DevOps Fundementals: Maven and SonarQube for Engineers course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This DevOps Fundementals: Maven and SonarQube for Engineers is suitable for anyone aspiring to start a career in DevOps Fundementals: Maven and SonarQube for Engineers; even if you are new to this and have no prior knowledge on DevOps Fundementals: Maven and SonarQube for Engineers, this course is going to be very easy for you to understand.  And if you are already working in the DevOps Fundementals: Maven and SonarQube for Engineers field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this DevOps Fundementals: Maven and SonarQube for Engineers course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This DevOps Fundementals: Maven and SonarQube for Engineers course has no prerequisite.  You don't need any educational qualification or experience to enrol in the DevOps Fundementals: Maven and SonarQube for Engineers course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online DevOps Fundementals: Maven and SonarQube for Engineers course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Introduction Introduction to Maven 00:01:00 Topics Covered in this Course 00:03:00 How Maven Helps to a DevOps Engineer 00:02:00 Resource to Start 00:01:00 Setup Maven Environment on Windows Setup Maven Environment on Windows 00:01:00 Java Installation on Windows 00:05:00 Eclipse Installation 00:03:00 Create 1st Maven Project 00:04:00 Maven Coordinates 00:07:00 Default Directory Structure 00:03:00 Steps Involved to Build a Java Project 00:02:00 Maven Goals 00:06:00 Maven Goals in Action 00:07:00 Maven Goals, Repositories What is pom.xml and How it Works 00:05:00 About the Section 00:02:00 Maven Repositories 00:06:00 Maven goals - Deploy Goal for Local Repository 00:03:00 Push Maven Project onto GitHub 00:08:00 Maven on Linux Create an EC2 Instance 00:04:00 Prerequisites to Setup Maven 00:05:00 Setup Maven 00:04:00 Build Maven Project on Linux 00:10:00 Common Maven Goals 00:03:00 Create a Project with Maven Archetype 00:06:00 Plugins and dependencies in pom.xml 00:09:00 Settings.xml file 00:03:00 Tomcat Server Configurations 00:05:00 Deploy war on Tomcat Server 00:10:00 Maven in DevOps workflow Maven in DevOps workflow 00:01:00 Jenkins Installation 00:07:00 Add Maven Build Server as an Agent to Jenkins 00:07:00 Build Jenkins Job on Slave Node 00:07:00 Build a war file on Agent Node (Maven Server) 00:04:00 Additional Resources Create an AWS account 00:06:00 Install Git bash 00:03:00 Connect to a Linux with Mobaxterm 00:04:00 Install Tomcat 00:11:00 SonarQube SonarQube Introduction 00:07:00 SonarQube Installation 00:11:00 SonarQube Console Overview 00:14:00 SonarQube Installation with PostgreSQL Database 00:29:00 SonarQube Integration with Jenkins 00:15:00

Course Overview  Step into the future of work with our electrifying online courses in workplace training! 🌈 In a world where the training industry is booming, with billions at stake, and e-learning is the new normal, you're about to make a leap that could skyrocket your career.  Imagine being the powerhouse behind a 218% jump in company income or a 17% surge in productivity, all because you mastered the art of improving performance from your cozy nook. With potential earnings from $52,000 to a dazzling $101,000, the path to becoming a workplace wizard is at your fingertips.  Join the 92% of employees who find joy and engagement in their careers through learning. Let's light up your professional journey with our on-demand, online treasure trove of knowledge. 🚀✨📚 Learning Outcomes Understand HR Management basics and their importance in organizations. Gain skills in Recruitment, Selection, and Job Design for better workforce planning. Improve employee performance with Training, Development, and Performance Management. Manage Compensation, Benefits, and Employee Relations to create a positive workplace. Learn about Future HR Trends and Challenges to remain forward-thinking. Course Description Dive into the heart of Human Resources with our comprehensive online course, designed to empower you with the foundational insights and strategies of effective HR management. Starting with an "Introduction to Human Resources Management," this course guides you through the essentials of job analysis, design, recruitment, and selection, ensuring you're equipped to build a top-tier workforce. Progress through engaging modules on "Employee Training and Development" and "Performance Management" to discover how to elevate team performance and foster a thriving workplace culture. Explore the critical aspects of "Compensation and Benefits" to learn the art of crafting compelling packages that attract and retain talent. Delve into "Employee Engagement and Relations" to master the dynamics of employee satisfaction and productivity. With a keen eye on the future, our "Future Trends and Challenges in HR" module prepares you to stay ahead in the rapidly evolving HR landscape. Through on-demand video lectures, this course offers a seamless learning experience, perfect for anyone looking to advance their career in Human Resources. Start your journey today and unlock the potential to transform organizations from within. Who is this course for? Aspiring HR professionals looking to kickstart their careers with a solid foundation in Human Resources. Current HR staff seeking to enhance their skills and knowledge for career advancement. Business owners and managers aiming to improve their workforce management and organizational performance. Career Path HR Assistant: Entry-level position to get your foot in the door; expected yearly salary around $35,000 - $45,000. HR Specialist/Generalist: A role focusing on specific HR functions or a broad range; expected yearly salary around $50,000 - $70,000. HR Manager: Overseeing HR operations, strategy, and team; expected yearly salary around $70,000 - $100,000+. Chief HR Officer (CHRO): Senior executive role responsible for the entire HR department; expected yearly salary around $100,000 - $200,000+.

Step into the fascinating world where knowledge, technology and organisation meet. This CPD Accredited course in Library and Information Science offers a smartly crafted learning path for those who are intrigued by how information is gathered, stored, managed, and accessed in modern libraries and digital archives. From cataloguing to digital literacy, this course explores the structured yet evolving nature of the profession — all delivered through flexible online study, without setting foot in a classroom. Whether you're looking to enhance your current understanding or explore a new direction within the information sector, this course brings clarity to complex systems while keeping pace with the digital shift in resource management. Designed to suit curious minds, detail-oriented thinkers and those who appreciate a good index, it provides valuable insight into the methods, ethics and infrastructure behind today’s information services — all without overcomplicating things. Ideal for anyone interested in the order behind the chaos of content, it's learning with structure, purpose and a touch of alphabetical charm. Course Curriculum: Module 01: Introduction to Library and Information Science Module 02: Information Science: A Service Perspective Module 03: Information Professionals on the Job Module 04: Information Policy Module 05: Information Organisation Module 06: The Data Librarian Module 07: Human Resources Functions in the Library Module 08: Digital and Virtual Libraries Module 09: Library Legislation Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Library and Information Science - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certified certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards Who is this course for? The Library and Information Science - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Library and Information Science - CPD Accredited training.

Embark on a transformative journey with 'Growth Mindsets for Teachers and Learners'. Dive deep into the world of mindset development, exploring the difference between a growth and fixed mindset. Whether you're a teacher aiming to foster an environment of continual learning or an eager learner desiring to unlock the utmost potential, this course serves as your comprehensive guide. The curriculum navigates the principles, practices, tools, and pathways pivotal to instilling a growth mindset, concluding with crucial elements like leadership traits and effective communication related to it. Learning Outcomes Distinguish between growth and fixed mindsets and their implications. Understand the foundational principles and practices behind nurturing a growth mindset. Acquire strategies to embed growth mindset methodologies within the classroom environment. Recognise the tools and techniques to fortify one's growth mindset journey. Grasp the significance of growth mindset-driven language and leadership in educational settings. Why buy this Growth Mindsets for Teachers and Learners course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Growth Mindsets for Teachers and Learners there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Growth Mindsets for Teachers and Learners course for? Teachers seeking methodologies to cultivate a progressive learning atmosphere. Students eager to embrace challenges and boost their learning potential. School leaders wanting to foster a culture of perseverance and resilience. Parents aiming to reinforce growth mindset principles at home. Educational professionals desiring an insight into mindset-driven leadership and communication. Prerequisites This Growth Mindsets for Teachers and Learners does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Growth Mindsets for Teachers and Learners was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Teacher: £25,000 - £40,000 School Counsellor: £27,000 - £37,000 Education Consultant: £30,000 - £50,000 School Administrator: £18,000 - £25,000 Training Coordinator: £23,000 - £35,000 Instructional Designer: £28,000 - £45,000 Course Curriculum Module 01: Understanding Growth Mindset Understanding Growth Mindset 00:20:00 Module 02: How To Develop a Growth Mindset How To Develop a Growth Mindset 00:15:00 Module 03: Growth Mindset Versus Fixed Mindset Growth Mindset Versus Fixed Mindset 00:20:00 Module 04: Growth Mindset For Learners Growth Mindset For Learners 00:20:00 Module 05: Principles and Practice of Growth Mindset Principles and Practice of Growth Mindset 00:22:00 Module 06: Growth Mindset In Classroom Growth Mindset In Classroom 00:18:00 Module 07: Tools For Growth Mindset Tools For Growth Mindset 00:15:00 Module 08: The Path To a Growth Mindset The Path To a Growth Mindset 00:15:00 Module 09: Growth Mindset and Leadership Growth Mindset and Leadership 00:15:00 Module 10: Growth Mindset Language and Communication Growth Mindset Language and Communication 00:25:00

The 'Leadership, Personal Development, and Networking' course is designed to equip individuals with essential management and leadership skills, along with personal development techniques. Participants will explore various leadership theories, communication strategies, negotiation techniques, and stress management methods, among other topics, to excel in their professional roles and build effective networks. Learning Outcomes: Understand the fundamental concepts of management and leadership and their roles in organizational success. Explore different leadership theories to identify effective leadership styles suitable for various situations. Improve management and leadership performance through the application of proven strategies and best practices. Foster high-performance teams by promoting collaboration, communication, and shared goals among team members. Learn motivational techniques to inspire and engage employees, enhancing their productivity and job satisfaction. Develop organizational skills to enhance efficiency, time management, and resource allocation. Master talent management principles to attract, retain, and develop a skilled and motivated workforce. Implement succession planning strategies to ensure smooth leadership transitions within the organization. Understand the fundamentals of business process management and its impact on organizational effectiveness. Enhance communication skills to convey ideas, instructions, and feedback effectively to team members and stakeholders. Learn negotiation techniques to achieve mutually beneficial outcomes in professional settings. Manage meetings efficiently and provide constructive feedback for continuous improvement. Navigate and manage organizational change effectively, minimizing resistance and maximizing positive outcomes. Improve time management skills to optimize productivity and achieve personal and professional goals. Develop stress management techniques to cope with workplace pressures and maintain overall well-being. Cultivate emotional intelligence in leadership to build better relationships and make well-informed decisions. Learn conflict management strategies to address and resolve conflicts constructively. Navigate office politics with tact and professionalism, fostering a harmonious work environment. Understand risk management principles and methods to mitigate potential risks and uncertainties. Explore the concepts of corporate responsibility and ethics, promoting ethical conduct and social responsibility within the organization. Why buy this Leadership, Personal Development and Networking? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Leadership, Personal Development and Networking you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Leadership, Personal Development and Networking does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Prerequisites This Leadership, Personal Development and Networking was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Leadership, Personal Development and Networking is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 1: Understanding Management and Leadership Understanding Management and Leadership 00:39:00 Module 2: Leadership Theories Leadership Theories 00:25:00 Module 3: Improving Management and Leadership Performance Improving Management and Leadership Performance 00:15:00 Module 4: High Performance Teams High Performance Teams 00:32:00 Module 5: Motivating Employees Motivating Employees 00:26:00 Module 6: Organisational Skills Organisational Skills 00:26:00 Module 7: Talent Management Talent Management 00:37:00 Module 8: Succession Planning Succession Planning 00:24:00 Module 9: Business Process Management Business Process Management 00:29:00 Module 10: Communication Skills Communication Skills 00:28:00 Module 11: Negotiation Techniques Negotiation Techniques 00:15:00 Module 12: Managing Meetings and Giving Feedback Managing Meetings and Giving Feedback 00:22:00 Module 13: Managing Change Managing Change 00:22:00 Module 14: Time Management Time Management 00:37:00 Module 15: Stress Management Stress Management 00:15:00 Module 16: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:32:00 Module 17: Managing Conflict Managing Conflict 00:14:00 Module 18: Dealing with Office Politics Dealing with Office Politics 00:34:00 Module 19: Risk Management Risk Management 00:35:00 Module 20: Corporate Responsibility and Ethics Corporate Responsibility and Ethics 00:20:00

Want to learn how to work with a child? Want to learn how their life cycle works? Want to learn about their basic requirements of their growing process? If yes, then enrol know to benefit from the course and achieve your required information. Description: Building a stable and productive workforce for children or young people continues to be a challenge for many individuals. Through this, you will learn how to deal with a child at different ages. This course will help you learn about pre-adolescences. The muscles and motor will also be discussed in general as muscles are in a most intimate and peculiar sense the organs of the will. You will also go through the different. You will also learn how sports and games can be beneficial in every child's development process. Many another topic will be covered by our professional and well-experienced tutors regarding this course. Who is the course for? This qualification is designed for individuals who are working, or need to work, in early learning and childcare, social care and the learning improvement and services administrations. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate Course for the Children and Young People's Workforce is a useful qualification to possess, and would be beneficial for the following careers: Care worker. Careers advisor. Children's center worker. Education welfare officer. Registration childminder. Youth or community worker. Teacher. Social worker. Education, Regimen & Hygiene for Children PRE-ADOLESCENCE 01:00:00 THE MUSCLES AND MOTOR POWERS IN GENERAL 01:30:00 INDUSTRIAL EDUCATION 01:00:00 MANUAL TRAINING AND SLOYD 01:30:00 GYMNASTICS 01:30:00 PLAY, SPORTS, AND GAMES 01:30:00 FAULTS, LIES, AND CRIMES 01:30:00 BIOGRAPHIES OF YOUTH 01:30:00 THE GROWTH OF SOCIAL IDEALS 01:30:00 INTELLECTUAL EDUCATION AND SCHOOL WORK 01:30:00 THE EDUCATION OF GIRLS 01:30:00 MORAL AND RELIGIOUS TRAINING 01:30:00 GLOSSARY 01:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Unearth the past from the comfort of your home with our Archaeology Online Diploma Course — your gateway to exploring ancient civilisations, long-lost artefacts, and the silent stories buried beneath centuries of soil. Designed for the curious mind, this engaging online course walks you through the foundations of archaeological theory, historical timelines, excavation methodologies (in theory only, no mud required), and how to piece together the puzzle of human history using evidence left behind. Whether you're a history enthusiast, an aspiring researcher, or just someone with an eye for mystery and a soft spot for ancient ruins, this course is structured to suit all backgrounds. With easily digestible modules, insightful content, and flexible learning, it’s the ideal way to feed your fascination for the past — without dusting off a single stone. Study at your own pace and let your imagination dig a little deeper into the secrets of human civilisation. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.