5728 Leadership courses

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Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Level 7 QLS Endorsed Diploma | 180 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Are you a manager? Have you got pressures and challenges you're not entirely sure how to handle? Are you short of time and even shorter on energy? Would you like a little support, just for you? Look no further! Come and join us for a day of exploration and discussion that blends cutting edge insights with plain old common sense and looks to restore a little calm and confidence to your world.

Ethics is the difference between what you have a right to do and what is right to do. Understand what is ethics and how it attempts to answer questions about how people should behave. How can you identify a potential ethical dilemma? Discover the 3 causes of unethical behaviors and how to handle them. Learning Objectives Explain the importance of ethics in business, Define ethical values, conduct, and dilemmas, Identify the three top causes of unethical business behavior Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

We will help you to understand the six common excuses for unethical behavior and what are the three most pervasive ethical misconducts. Discover the ultimate guidelines for managing ethical conduct and how to show empathy, get the truth, and be sensible. Always focus on responsibility, respect and results for leading your business ethically. Learning Objectives Recognize six common excuses for unethical behavior, Define the components of ethical conduct, Implement the Three R's for leading ethically Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand what is the difference between and employees' rights and responsibilities. Discover what is your circle of ethical influence and what responsibilities you need to demonstrate. We will unpack the various types of ethical responsibilities and why they are important. Learning Objectives Explain three employee rights, Describe your ethical 'Circle of Influence', Recognize your employee ethical responsibilities Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Understand how to base duty-principled decisions on doing what is right according to natural laws such as the right to life, health and safety. How do you take the emotion out of a situation and decide what is right? We will show you how to understand the facts, the ethical dilemma, stakeholders, the consequences, duties and responsibilities, character and integrity and clarify these before reaching a decision. Learning Objectives Apply three philosophical approaches for resolving ethical dilemmas, Implement seven steps to ethical dilemma decision-making Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Ethical problem-solving is everyone's responsibility. Understand the four common ethical business problems and how to handle them such as HR issues, conflicts of interest, improper use of company resources and customer confidence issues. Discover how to solve ethical problems and avoiding moral disasters. Understand the four stages of ethical problem solving and how to manage this. Learning Objectives Explain four common ethical business problems, Apply four stages to ethical problem solving, Define appropriate steps for whistleblowing Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Juggling Your Competence on Your Way to Personal Agility Everyday, we have the potential to get thrown into different scenarios and opportunities. We are constantly juggling our established skill set with new skills. In this talk, Erin Bolk will talk about the different stages of learning, how you might move through them and how to intentionally recognize where you are in the learning curve. We will also take time to look at how we can help our team members by meeting them where they are. As we go on this personal journey, Erin will offer tools to use for you and how they can be adapted to be used within your team. This session is a fun way to learn more about you and who you are! And how you develop within your dynamic team. The goal of this session is to highlight the process we go through as we are introduced to new things. As a part of this goal, Erin will be highlighting our personal growth as well as the growth of those around us. Learning Outcomes Have different learning models to utilize and reference as they interact daily with work and life. Understand where we are in our learning process affects our decisions. Learn how to Juggle!