5966 Leadership courses delivered Online

Business doesn’t run on spreadsheets alone—although they do help. This 8-in-1 bundle brings together core topics for managing people, projects, problems, and plans. Whether you’re sharpening your operations knowledge or figuring out why a project keeps going sideways, this bundle provides structured learning you can put to work online. Courses include business management, analysis, law, project oversight, operations, and crisis handling. You’ll also explore key communication techniques and how to spot development opportunities without second-guessing every email. Designed to cut through clutter and focus on decision-ready concepts, this training is ideal for future and current business leaders who like things clear and purposeful. 🎯 Learning Outcomes: Understand key components of modern business operations. Learn structured steps for project planning and execution. Apply communication skills in business and team settings. Gain business law awareness to support professional decisions. Learn business analysis for evaluating current performance. Explore how to manage through business crisis situations. 👤 Who is this Course For: Aspiring managers looking to understand business basics. Team leads aiming to grow business responsibility knowledge. Entrepreneurs structuring their growing business operations. Admin staff involved in planning or team coordination. Analysts seeking better understanding of business structures. Office managers supporting decision-making roles. Supervisors responsible for handling projects or teams. Professionals preparing for leadership and planning roles. 💼 Career Path (UK Average Salaries): Business Manager – £45,000 per year Operations Analyst – £37,000 per year Project Manager – £42,000 per year Business Development Officer – £40,000 per year Crisis Response Planner – £38,000 per year Business Analyst – £44,000 per year

Life coaching isn’t about having all the answers — it’s about asking the right questions (and occasionally knowing when to stay quiet). This 8-course premium bundle walks through self-awareness, communication, motivation, and team leadership in a tone that says “I’ve got this” rather than “Where’s the manual?” With modules ranging from stress and self-organisation to mindfulness and team dynamics, the training offers a steady guide to helping others without burning yourself out in the process. You’ll discover how to motivate people (and yourself), manage emotions, build confidence, and speak in ways that others actually want to hear. 🎯 Learning Outcomes: Understand the core responsibilities of a life coach. Learn self-motivation and how to model it effectively. Improve communication techniques for individual and group settings. Apply stress management methods to daily situations. Develop mindfulness habits for personal and professional use. Recognise how to lead and support small teams confidently. 👤 Who is this Course For: Aspiring life coaches seeking a foundational knowledge set. Managers supporting team wellbeing and emotional health. Professionals aiming to improve communication confidence. HR assistants focused on staff development and motivation. Career changers looking for new coaching opportunities. Mental health support staff expanding soft skill expertise. Team leaders wanting stronger interpersonal tools. Anyone interested in structured personal development education. 💼 Career Path (UK Average Salaries): Life Coach – £38,000 per year Wellbeing Officer – £33,000 per year Team Leader – £32,000 per year Motivational Speaker (Freelance) – £40,000 per year Stress Management Advisor – £35,000 per year Personal Development Coach – £36,000 per year

In the labyrinth of data lies the key to unlocking untold opportunities. Welcome to the Level 3 Certificate in Introduction to Data Analysis, where raw numbers metamorphose into actionable insights, and chaos yields to clarity. Step into a realm of Data Analysis where the language of data speaks volumes, and every dataset holds the potential to reshape the world. Embark on a thrilling odyssey through twenty-two meticulously crafted modules of Level 3 Certificate in Introduction to Data Analysis, each a stepping stone in your journey towards data enlightenment. From deciphering the Voice of the Process to wielding the powerful tools of analysis, this course is your passport to the inner sanctum of data analysis mastery. Navigate the winding pathways of data analysis, armed with the Pareto Chart, the Histogram, and the Run Chart, as your trusted companions in the Level 3 Certificate in Introduction to Data Analysis. Dive deep into the ocean of Data Analysis and performance data, where the Control Chart reigns supreme, revealing patterns hidden to the untrained eye. Through immersive exercises and real-world scenarios in Data Analysis, you'll hone your analytical prowess, transforming raw data into actionable intelligence. Whether you're charting the Level 3 Certificate in Introduction to Data Analysis course for organizational improvement or seeking to elevate your personal skill set, this Data Analysis course is your beacon in the storm, guiding you towards the shores of data-driven success. Join us on this exhilarating expedition Data Analysis course, and unlock the transformative power of Data Analysis. The journey begins now - are you ready to embark? Level 3 Certificate in Introduction to Data Analysis course Learning Outcomes: Understand the principles and agenda of Process Management. Analyse the Voice of the Process and the Voice of the Customer. Employ tools such as the Pareto Chart, Histogram, and Run Chart for data analysis. Interpret Control Charts and understand variation. Develop strategies to deal with variation and drive improvement. Apply data analysis techniques to real-world scenarios. Certificate in Introduction to Data Analysis at QLS Level 3 Module 01: Introduction Module 02: Agenda and Principles of Process Management Module 03: The Voice of the Process Module 04: Working as One Team for Improvement Module 05: Exercise: The Voice of the Customer Module 06: Tools for Data Analysis Module 07: The Pareto Chart Module 08: The Histogram Module 09: The Run Chart Module 10: Exercise: Presenting Performance Data Module 11: Understanding Variation Module 12: The Control Chart Module 13: Control Chart Example Module 14: Control Chart Special Cases Module 15: Interpreting the Control Chart Module 16: Control Chart Exercise Module 17: Strategies to Deal with Variation Module 18: Using Data to Drive Improvement Module 19: A Structure for Performance Measurement Module 20: Data Analysis Exercise Module 21: Course Project Module 22: Test your Understanding Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for Free to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Who is this course for? Certificate in Introduction to Data Analysis at QLS Level 3 Who is this Data Analysis course for? Data Analysts Business Analysts Quality Assurance Specialists Operations Managers Project Managers Researchers Requirements Certificate in Introduction to Data Analysis at QLS Level 3 To enrol in this Certificate in Introduction to Data Analysis at QLS Level 3 course, all you need is a basic understanding of the English Language and an internet connection. Career path Certificate in Introduction to Data Analysis at QLS Level 3 Career Paths of Data Analysis course: Data Analyst: £25,000 - £60,000 Business Analyst: £30,000 - £70,000 Quality Assurance Manager: £35,000 - £80,000 Operations Director: £40,000 - £100,000 Project Manager: £30,000 - £70,000 Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Shifting Left Until We Shift Right - Does It Make Sense to Test in Production? Pablo Picasso famously said to learn the rules like a pro, so you can break them like an artist.' For over 20 years, the principles of agile and lean software development have been reshaping our industry with incontrovertible positive impact. However, as is so often the case with guiding principles, there are cases where the original intent has been lost and replaced by simplified patterns that sometimes prevent us from making the right decisions. In this talk, CircleCI CTO Rob Zuber will look at the guiding principles and original intent of agile practices to illustrate that the next frontier of testing in production may seem counterintuitive on the surface but, when done well, is a natural evolution of agile. Attendees will: Develop a better understanding of the principles that led to specific practices in agile development Recognize how advancement beyond planning work, such as devops and CI/CD evolved from these principles Make decisions about where and how to apply these practices in their own work Apply scenario planning to minimize cost and risk while maximizing value delivery in their own business

Overview Effective project managers drive success in every industry! Companies across the UK are looking for professionals who can oversee projects, manage resources, and deliver results efficiently. With the growing need for skilled project leaders, now is the perfect time to gain the expertise employers value and set yourself up for a rewarding career! After successful completion of this Project Management course you can acquire the required skills in this sector. You’ll learn essential techniques for planning, executing and delivering projects effectively. Learn key skills like risk management, budgeting, scheduling, team leadership, and communication. This course provides practical knowledge and real-world examples to help you manage projects of any size with confidence and succeed in your career. So enroll in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Description The Project Management course teaches key skills in planning, executing, and leading projects, including risk management, budgeting, and scheduling. Ideal for anyone looking to start or advance their career in project management. Course Curriculum 10 sections • 10 lectures • 04:34:00 total length •Module 01: Introduction to Project Management •Module 02: PMBOK and PMI •Module 03: Global Project Management •Module 04: Project Life Cycle •Module 05: Time Management •Module 06: Quality Management •Module 07: Effective Planning & Scheduling •Module 08: Human Resource Management •Module 09: Performance Management •Module 10: Talent Management Who is This course for? This course is perfect for anyone looking to build a career in project management or those wanting to enhance their existing skills. Whether you're a beginner, a professional looking to advance, or someone who wants to take on more leadership responsibilities in managing projects, this course will provide the essential knowledge and tools to succeed. Requirements Our Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Completing this course will strengthen your CV and open up various roles in project management across industries. Project Coordinator Project Administrator Junior Project Manager Project Manager Senior Project Manager Project Management Director

🚧 Step Safely with Slips, Trips & Falls Safety Training! 🛑 Are you tired of workplace hazards causing unnecessary accidents and injuries? Say goodbye to slips, trips, and falls with our comprehensive Slips, Trips & Falls Safety Training course! Designed to equip you with the knowledge and skills needed to navigate hazardous environments safely, this course is your ticket to a safer, more secure workplace. Whether you're a seasoned professional or just starting your career, our expert-led training will empower you to identify risks, implement preventative measures, and promote a culture of safety in your organization. Step confidently into a hazard-free future with Slips, Trips & Falls Safety Training!   🌟 Benefits of Slips, Trips & Falls Safety Training: Reduce Workplace Accidents: Gain the expertise to identify common hazards and implement preventative measures, reducing the risk of slips, trips, and falls in the workplace. Enhance Employee Safety: Empower your team with the knowledge and skills needed to navigate hazardous environments safely, promoting a culture of safety and well-being. Boost Productivity: By minimizing accidents and injuries, you'll create a safer and more efficient work environment, boosting productivity and morale among your team. Compliance with Regulations: Stay ahead of regulatory requirements and ensure compliance with workplace safety standards, protecting your organization from costly fines and legal liabilities. Cost Savings: By preventing accidents and injuries, you'll save money on medical expenses, worker compensation claims, and lost productivity, contributing to the overall financial health of your organization.   👨‍💼 Who is this for? Safety Officers and Managers: Enhance your expertise in workplace safety and risk management, ensuring the well-being of your team and compliance with regulatory standards. Human Resources Professionals: Equip yourself with the knowledge and tools needed to develop and implement comprehensive safety training programs, promoting a culture of safety within your organization. Facilities Managers: Learn to identify and address hazards in the workplace environment, creating safer and more secure facilities for employees and visitors. Frontline Workers: Whether you're in construction, manufacturing, healthcare, or hospitality, this course is essential for anyone working in environments where slips, trips, and falls are common hazards.   🛠️ Career Path: Safety Specialist: Become a trusted expert in workplace safety, providing guidance and support to organizations in various industries. Safety Coordinator: Take on a leadership role in implementing safety policies and procedures, ensuring compliance and promoting a culture of safety within your organization. Occupational Health and Safety Officer: Play a crucial role in protecting the health and well-being of workers, conducting inspections, and implementing safety programs to minimize workplace hazards. Risk Manager: Utilize your expertise in risk assessment and mitigation to identify and address potential hazards, minimizing the likelihood of accidents and injuries in the workplace.   🔍 FAQs: Q: Is this course suitable for beginners? A: Yes! Our Slips, Trips & Falls Safety Training course is designed to accommodate learners of all levels, from beginners to experienced professionals. Our expert instructors will guide you through the fundamentals of workplace safety, ensuring that you have the knowledge and skills needed to navigate hazardous environments safely. Q: How long does it take to complete the course? A: The duration of the course may vary depending on your learning pace and schedule. Typically, our Slips, Trips & Falls Safety Training course can be completed within a few hours to a few days, allowing you to learn at your own convenience. Q: Will I receive a certificate upon completion of the course? A: Yes! Upon successful completion of the Slips, Trips & Falls Safety Training course, you will receive a certificate of completion, showcasing your expertise in workplace safety and risk management. This certificate can be a valuable asset for career advancement and professional development. Q: Is this course only applicable to specific industries? A: No! Slips, trips, and falls are common hazards in various industries, including construction, manufacturing, healthcare, hospitality, and more. Our course is designed to provide essential safety training applicable to a wide range of workplaces and environments. Q: Can I access the course materials from anywhere? A: Yes! Our Slips, Trips & Falls Safety Training course is delivered online, allowing you to access course materials from anywhere with an internet connection. Whether you're at home, in the office, or on the go, you can conveniently learn at your own pace.   🚀 Start Your Safety Journey Today! Don't let workplace hazards jeopardize the well-being of your team and organization. Enroll now in our Slips, Trips & Falls Safety Training course and take the first step towards a safer, more secure future. Empower yourself with the knowledge and skills needed to prevent accidents and injuries, and pave the way for a culture of safety and success. Step confidently into a hazard-free future with Slips, Trips & Falls Safety Training! 🌟🛠️👷‍️ Course Curriculum Module 1 Introduction to Slips, Trips, and Falls Introduction to Slips, Trips, and Falls 00:00 Module 2 Identifying Hazards Identifying Hazards 00:00 Module 3 Preventing Slips and Trips Preventing Slips and Trips 00:00 Module 4 Preventing Falls Preventing Falls 00:00 Module 5 Training and Communication Training and Communication 00:00 Module 6 Emergency Procedures Emergency Procedures 00:00 Module 7 Legal and Regulatory Requirements Legal and Regulatory Requirements 00:00

Unlock the Secrets of UK VAT with Our Comprehensive Text Course! Are you navigating the complex world of UK Value Added Tax (VAT) and feeling overwhelmed? 🤔 Do you want to master the intricacies of VAT regulations to enhance your business operations or career prospects? Look no further! Our expertly crafted text course, 'UK VAT,' is your ultimate guide to understanding the ins and outs of VAT in the United Kingdom.   Why Choose Our 'UK VAT' Text Course? Our course is designed to demystify the complexities of UK VAT, offering you a clear and concise roadmap to success. Here's why thousands of learners trust our course: Comprehensive Coverage: Dive deep into the fundamentals of UK VAT, from registration and compliance to invoicing and reclaiming VAT. Our course covers all the essential topics you need to know to navigate the VAT landscape with confidence. Expert Guidance: Learn from industry experts who bring years of experience in VAT consultancy and compliance. Benefit from their insights, practical tips, and real-world examples that will empower you to make informed decisions in your business or career. Flexible Learning: Our text-based format allows you to learn at your own pace, whenever and wherever it's convenient for you. Whether you're a busy professional or a full-time student, our course fits seamlessly into your schedule. Interactive Quizzes: Reinforce your learning with interactive quizzes and assessments that test your understanding of key concepts. Track your progress and identify areas for improvement as you work through the course. Practical Resources: Gain access to downloadable resources, templates, and case studies that enrich your learning experience and provide valuable reference materials for future use.   Who is This Course For? Our 'UK VAT' text course is perfect for: Business Owners: Whether you're a small business owner or the finance manager of a multinational corporation, understanding UK VAT is crucial for managing your finances efficiently and ensuring compliance with HM Revenue & Customs (HMRC) regulations. Accountants and Finance Professionals: Expand your skill set and stay ahead of the curve in today's competitive job market. Our course equips you with the knowledge and expertise to handle VAT-related tasks with confidence and precision. Students and Aspiring Professionals: Kickstart your career in accounting, finance, or business management by mastering the fundamentals of UK VAT. Our course provides a solid foundation that will set you apart from your peers and impress potential employers.   Career Path Upon completing our 'UK VAT' text course, you'll unlock a world of exciting career opportunities, including: VAT Consultant: Offer expert advice to businesses on VAT matters, helping them optimize their VAT strategies and minimize tax liabilities. Tax Accountant: Specialize in VAT compliance and reporting, ensuring that businesses fulfill their tax obligations accurately and efficiently. Financial Controller: Take on a leadership role within an organization, overseeing VAT-related activities and providing strategic financial guidance. Entrepreneur: Use your newfound knowledge of UK VAT to launch and grow your own business, confidently navigating tax implications and maximizing profitability. Auditor: Conduct thorough examinations of financial records to ensure compliance with VAT regulations and identify any potential risks or discrepancies.   FAQs Q: Is this course suitable for beginners? A: Absolutely! Our 'UK VAT' text course is designed to cater to learners of all levels, from beginners with little to no prior knowledge of VAT to seasoned professionals looking to deepen their expertise. Q: How long does it take to complete the course? A: The duration of the course varies depending on your learning pace and schedule. On average, learners complete the course within a few weeks, but you can progress at your own speed. Q: Will I receive a certificate upon completion? A: Yes, upon successfully finishing the course and passing the final assessment, you will receive a certificate of completion to showcase your newfound expertise in UK VAT. Q: Can I access the course on mobile devices? A: Absolutely! Our platform is fully responsive, allowing you to access the course materials on any device, including smartphones, tablets, and desktop computers. Q: Is there a support system available if I have questions or encounter difficulties? A: Yes, we provide dedicated support to assist you throughout your learning journey. If you have any questions or encounter technical difficulties, our team is here to help via email or our online support portal.   Don't let the complexities of UK VAT hold you back! Enroll in our 'UK VAT' text course today and embark on a journey toward VAT mastery. With expert guidance, comprehensive coverage, and flexible learning options, success is within your reach. Take the first step toward VAT excellence and unlock a world of opportunities! 🚀 Course Curriculum Module 1 Introduction to VAT and its Importance Introduction to VAT and its Importance 00:00 Module 2 VAT Legal Framework and Regulations VAT Legal Framework and Regulations 00:00 Module 3 VAT Treatment of Goods and Services VAT Treatment of Goods and Services 00:00 Module 4 VAT Accounting and Record Keeping VAT Accounting and Record Keeping 00:00 Module 5 VAT and Business Transactions VAT and Business Transactions 00:00 Module 6 VAT and Cross-Border Trade VAT and Cross-Border Trade 00:00 Module 7 VAT Compliance and Digital Solutions VAT Compliance and Digital Solutions 00:00

The innovative WELL Building Standard Level 3 has been compiled with the assistance and expertise of industry professionals. It has been carefully crafted to meet the business requirements needed for an outstanding contribution to this role and the career path beyond it. By enrolling in this tutorial, a significant advantage can be gained by the student for securing their dream job and building an excellent reputation in this sector.  This popular WELL Building Standard Level 3 has been designed to help dedicated individuals train to become the absolute best in this business field. Many other entrepreneurs and talented students have already completed this course, and others like it, empowering them to move onto satisfying and rewarding careers. This unique WELL Building Standard Level 3 course is perfectly suited for those dedicated and ambitious individuals who are committed to genuinely becoming the best in the business.  The WELL Building Standard Level 3 is recognised and accredited by CPD standards, so all contents are guaranteed to be accurate and reputable, adding valuable competencies and qualifications to a CV, making anyone stand out from other potential candidates or business rivals. For added convenience, the WELL Building Standard Level 3 consists of a range of educational modules that allow study sessions to be organised at any time and any place When the final assessment of the WELL Building Standard Level 3 has been completed, a certificate of completion is supplied to evidence newly acquired skills and knowledge. This will provide a significant boost for job-seeking or entry into a new and exciting career path. The valuable qualification from the WELL Building Standard Level 3 course can help to make all the difference in a dynamic employment sector and can also be validated on our website. We are aware that a student's lifestyles and work ethics may not allow much time for a dedicated study session, so the WELL Building Standard Level 3 has been specifically designed to be taken at a personally selected pace, and the hours that are suited to each individual. Full access is immediately available after registration, and this can be achieved via any online device, and at any global location you are sighted at. Our fully-trained tutors are committed to helping you throughout the course, and will instantly respond to any queries that are sent to them via email.

Unlock Your Potential with Account Management Mastery Course! Are you ready to soar in the dynamic world of business? 🚀 Welcome to the Account Management Mastery Course, where you'll discover the keys to unlocking unparalleled success in managing client relationships, driving revenue, and fostering long-term partnerships. If you're ready to take your career to new heights and become a force to be reckoned with in the realm of account management, then this course is your ticket to excellence.   Why Account Management Matters In today's competitive business landscape, effective account management is more critical than ever before. It's the backbone of sustainable growth and profitability for companies across industries. Account managers play a pivotal role in nurturing client relationships, understanding their needs, and delivering solutions that exceed expectations. With the right skills and strategies, you can transform ordinary clients into loyal advocates who propel your business forward.   What You'll Gain 🔑 Strategic Insights: Learn the art of strategic account planning and gain valuable insights into your clients' businesses. Develop customized strategies to drive mutual growth and success. 🔑 Effective Communication: Master the art of communication and negotiation to build trust, resolve conflicts, and win over even the toughest clients. Develop your persuasion skills and become a master influencer. 🔑 Relationship Building: Cultivate lasting relationships with your clients based on trust, respect, and mutual understanding. Discover the secrets to building rapport and fostering loyalty that stands the test of time. 🔑 Revenue Generation: Unlock the secrets to driving revenue and maximizing profitability through upselling, cross-selling, and identifying new business opportunities within your accounts. 🔑 Problem Solving: Develop the ability to anticipate and address challenges before they arise. Learn how to navigate difficult situations with grace and professionalism, turning obstacles into opportunities for growth.   Who is This For? The Account Management Mastery Course is designed for professionals across industries who are passionate about driving results and exceeding client expectations. Whether you're a seasoned account manager looking to sharpen your skills or a newcomer eager to make your mark in the field, this course is your pathway to success. Sales representatives, client success managers, business development executives, and entrepreneurs alike will benefit from the practical insights and strategies offered in this comprehensive program.   Career Path With the skills and knowledge gained from the Account Management Mastery Course, you'll be poised for success in a variety of career paths, including: 🌟 Account Manager: Take on leadership roles within your organization and become a trusted advisor to your clients. 🌟 Business Development Executive: Drive business growth and expansion by identifying new opportunities and cultivating strategic partnerships. 🌟 Client Success Manager: Ensure the satisfaction and loyalty of your clients by delivering exceptional service and support. 🌟 Entrepreneur: Apply your newfound skills to build and grow your own business, creating value for your clients and driving long-term success.   FAQs Q: Is this course suitable for beginners? A: Absolutely! The Account Management Mastery Course caters to professionals at all levels, from beginners to seasoned veterans. Our comprehensive curriculum is designed to provide valuable insights and practical strategies that anyone can apply to excel in the field of account management. Q: Can I access the course materials at my own pace? A: Yes! We understand that professionals have busy schedules, which is why our course is designed to be flexible. You can access the materials at any time and progress through the course at your own pace. Q: Will I receive a certification upon completion of the course? A: Yes! Upon successfully completing the Account Management Mastery Course, you will receive a certificate of completion that you can proudly showcase to demonstrate your expertise and commitment to excellence in account management. Q: Are there any prerequisites for enrolling in the course? A: While there are no formal prerequisites for enrolling in the course, a basic understanding of business principles and client relationship management would be beneficial. However, our course is designed to accommodate learners with diverse backgrounds and experiences. Q: Will I have access to instructors for guidance and support? A: Absolutely! Our team of experienced instructors is dedicated to providing personalized support and guidance throughout your learning journey. Whether you have questions about course materials or need assistance with assignments, we're here to help you succeed.   Don't Miss Out on This Opportunity! Are you ready to take your career to the next level and become a master of account management? Don't miss out on this opportunity to unlock your full potential and achieve unparalleled success. Enroll in the Account Management Mastery Course today and embark on a transformative journey towards excellence! Course Curriculum Module 1_ Introduction to Account Management Introduction to Account Management 00:00 Module 2_ Customer Relationship Management Customer Relationship Management 00:00 Module 3_ Sales and Negotiation Techniques Sales and Negotiation Techniques 00:00 Module 4_ Account Planning and Strategy Account Planning and Strategy 00:00 Module 5_ Technology and Tools for Account Management Technology and Tools for Account Management 00:00 Module 6_ Marketing and Advertising Marketing and Advertising 00:00 Module 7_ Sales and Negotiations Sales and Negotiations 00:00 Module 8_ Customer Service and Support Customer Service and Support 00:00 Module 9_ Account Management Account Management 00:00 Module 10_ Performance Management and Evaluation Performance Management and Evaluation 00:00

The FBI Case Management System: The Story of Waterfall Failure and Agile Success Learn how the FBI successfully transformed to Agile processes after multiple Waterfall attempts in a case study that showcases a $300 million transformation of one of its biggest and most critical projects ever. Too often we are taught theoretical processes that sound great but don't truly back up the promise with data and experience. This presentation is a case study of how big government failed, failed and then succeeded. You too can you learn from these mistakes and then go forwards and succeed. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.