5497 Leadership courses delivered Online

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This HR, Payroll and Recruitment will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this HR, Payroll and Recruitment will help you keep ahead of the pack. The HR, Payroll and Recruitment incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the HR, Payroll and Recruitment, you can equip yourself with the essentials to keep you afloat into the competition. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this HR, Payroll and Recruitment? Course 01: HR and Recruitment Consultant Training Course 02: Virtual Interviewing for HR Course 03: Performance Management Course 04: Conflict Management Course 05: Pension UK Course 06: Leadership & Management Diploma Course 07:Level 3 Tax Accounting Course 08: Effective Communication Skills Diploma Course 09: GDPR Data Protection Level 5 Course 10: Level 2 Microsoft Office Essentials Course 11: Time Management So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this HR, Payroll and Recruitment: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of HR, Payroll and Recruitment Bundle Course 1: HR And Recruitment Consultant Training - Level 4 Module 1 - Introduction to Recruitment: Importance and Implications Module 2 - An Overview of the Recruitment Industry Module 3 - The UK Recruitment Legislation Module 4 - Sales and Selling in the Recruitment Industry Module 5 - The Recruitment Process Module 6 - Key Performance Indicators for the Recruitment Industry Module 7 - Candidate Attraction for Recruitment Module 8 - Candidate Management Module 9 - Candidate Interview Processes Module 10 - Client Acquisition Module 11 - Client Strategy in the Recruitment Sector Module 12: Client Management Module 13 - Steps to Starting and Running a Successful Recruiting Service Course 2: Virtual Interviewing for HR Module 1: An Introduction to Virtual Interviewing Module 2: Interviewer's Perspective Module 3: Interview Preparation Module 4: Picking a Tech to Use Module 5: Attract and Hire the Best Talents Module 6: Final Thoughts and Onboarding Course 3: Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Section 06: Conclusion Course 4: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 5: Pension UK Module 01: Overview of the UK Pension system Module 02: Type of Pension Schemes Module 03: Pension Regulation Module 04: Pension Fund Governance Module 05: Law and Regulation of Pensions in the UK Module 06: Key Challenges in UK Pension System Course 06: Preventing Workplace Violence and Harassment Level 3 Course 07:Level 3 Tax Accounting Course 08: Effective Communication Skills Diploma Course 09: GDPR Data Protection Level 5 Course 10: Level 2 Microsoft Office Essentials Course 11: Time Management CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HR, Payroll and Recruitment bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our HR, Payroll and Recruitment is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various certifications will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (HR And Recruitment Consultant Training - Level 4) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

[vc_row][vc_column][vc_column_text]This course is designed to help the people with a physical, sensory, or cognitive disability and makes them as independent as possible. The Occupational Therapy Basics course includes the basic guidelines to boost your knowledge and skills on occupational therapy. You will be familiar with the basic of Psychology, Physiology and Anatomy so that you can apply the appropriate methods for treating disabilities. You will explore the theoretical knowledge of occupational therapy for treating people and child with certain disability. The course also draws your attention with the other available career options in the field. Please note that this occupational therapy course does not entitle you to join the HCPC register or recognised OT therapist. This Occupational Therapy course will not make you an OT therapist but you will come across all the basic guidelines of occupational therapy to boost and shine your knowledge in this particular field of Occupational Therapy. Who is the course for? Anyone who is considering career in Occupational Therapy Anyone who wants to learn about Occupational Therapy on introductory level Anyone who wants to use their certification from this course for work or further study! Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Introduction to Occupational Therapy About the Course & Instructor FREE 00:06:00 What is Occupational Therapy? 00:06:00 Knowledge & Skills for Occupational Therapy 00:09:00 Working with Adults 00:10:00 Working with Children 00:06:00 (Basic) Anatomy & Physiology The Structure & the Functions 00:08:00 The Blood & the Immune System 00:07:00 What is 'Brain Injury'? 00:07:00 Developmental Disorders & Conditions 00:07:00 Physical Disabilities 00:07:00 Creative & Management Skills The Use of Creative Activities 00:08:00 Management & Leadership Skills 00:06:00 Building Confidence & Self-Esteem 00:05:00 Dealing with Depression 00:08:00 Career Growth in Occupational Therapy Professional Development 00:05:00 Personal & Academic Development 00:06:00 Alternative Career Options 00:09:00 Individual (Client's) Development A Theory of Human Need for Occupation 00:07:00 Occupations for Health & Wellbeing 00:04:00 Coping Strategies (stress) 00:10:00 Maslow's Hierarchy of Needs 00:05:00 Thank You & Good Bye! 00:04:00 Mock Exam Mock Exam - Level 3 Diploma in Occupational Therapy 00:20:00 Final Exam Final Exam - Level 3 Diploma in Occupational Therapy 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

Recognising the value of, and practising, clear and open communication at all levels is the first step to improving performance, whether at an individual, team, management, leadership or organisational level. We all know this, but why is it so difficult? This unique programme will make it much, much easier for you by giving you a robust framework to use - and the opportunity to practise your skills in a safe, supportive environment. It will help you have conversation that deliver tangible results. The programme will help you: Overcome the barriers to effective performance conversations Handle feedback conversations effectively Improve working relationships with your staff Set realistic expectations and targets (and get 'buy-in' for them) Improve your communication style Plan and prepare for honest conversations in the workplace 1 What is an honest conversation? Why don't we have them more often? What stops us? The cost of not having them 2 The feedback conversation Dealing with the impact of feedback conversations 3 Preparing for conflict 4 Effective working relationships 5 The expectations conversation 6 The targets conversation 7 Your communication styles 8 Planning and preparing for an honest conversation 9 Giving and receiving feedback skills

If you want to walk, talk and move with confidence, then our Empowerment through Confidence course is just perfect for you. This course is designed to help you cultivate unshakable self-assurance and embrace the limitless possibilities of your life. You will understand what confidence is all about and how you can come into achieving it. From insightful assessments illuminating your current standing to strategic techniques for overcoming hurdles. Don't let self-doubt hold you back any longer. Invest in yourself and your future by enrolling in Empowerment through Confidence today. Your journey to a more confident, empowered, and successful you starts here. Key Features This Empowerment through Confidence Course Includes: This Empowerment through Confidence Course CPD Certified Free Certificate from Reed CIQ Approved Empowerment through Confidence Course Developed by Specialist Lifetime Access Why Choose Our Course? Choosing our Empowerment through Confidence course is a smart investment in your professional future. Our Empowerment through Confidence course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Empowerment through Confidence course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Empowerment through Confidence course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Empowerment through Confidence Course: Module 01: Understanding Confidence Module 02: Assessing Your Confidence Module 03: Identifying Your Sticking Points Module 04: Building Self-Confidence Module 05: Developing Physical Confidence Module 06: Communicating Your Confidence Module 07: Demonstrating Confidence in the Workplace Module 08: Building Respectful Relationships Learning Outcomes Empowerment through Confidence Course Comes with: Understand the essence of confidence and its significance. Evaluate personal confidence levels and identify areas for improvement. Overcome obstacles and develop unwavering self-assurance. Cultivate physical presence and exude confidence through body language. Articulate ideas confidently, commanding attention and respect. Navigate workplace dynamics with confidence and professionalism. CPD 10 CPD hours / points Accredited by CPD Quality Standards Empowerment through Confidence 1:36:45 1: Module 01: Understanding Confidence 15:04 2: Module 02: Assessing Your Confidence 10:10 3: Module 03: Identifying Your Sticking Points 07:35 4: Module 04: Building Self-Confidence 14:39 5: Module 05: Developing Physical Confidence 10:37 6: Module 06: Communicating Your Confidence 10:34 7: Module 07: Demonstrating Confidence in the Workplace 17:14 8: Module 08: Building Respectful Relationships 08:52 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? This Empowerment through Confidence course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Empowerment through Confidence. Moreover, this course is ideal for: Individuals seeking personal and professional growth. Students preparing for academic or career challenges. Professionals aiming to enhance their leadership capabilities. Entrepreneurs striving to exude confidence in their ventures. Anyone desiring to radiate assurance and captivate audiences. Requirements There are no requirements needed to enrol into this Empowerment through Confidencecourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Empowerment through Confidence course. Career path After finishing this Empowerment through Confidence course you will have multiple job opportunities waiting for you. Some of the the following Job sectors are: Sales Executive Public Relations Officer Event Manager Human Resources Manager Marketing Coordinator Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

If you want to walk, talk and move with confidence, then our Empowerment through Confidence course is just perfect for you. This course is designed to help you cultivate unshakable self-assurance and embrace the limitless possibilities of your life. You will understand what confidence is all about and how you can come into achieving it. From insightful assessments illuminating your current standing to strategic techniques for overcoming hurdles. Don't let self-doubt hold you back any longer. Invest in yourself and your future by enrolling in Empowerment through Confidence today. Your journey to a more confident, empowered, and successful you starts here. Key Features This Empowerment through Confidence Course Includes: This Empowerment through Confidence Course CPD Certified Free Certificate from Reed CIQ Approved Empowerment through Confidence Course Developed by Specialist Lifetime Access Why Choose Our Course? Choosing our Empowerment through Confidence course is a smart investment in your professional future. Our Empowerment through Confidence course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Empowerment through Confidence course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Empowerment through Confidence course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Empowerment through Confidence Course: Module 01: Understanding Confidence Module 02: Assessing Your Confidence Module 03: Identifying Your Sticking Points Module 04: Building Self-Confidence Module 05: Developing Physical Confidence Module 06: Communicating Your Confidence Module 07: Demonstrating Confidence in the Workplace Module 08: Building Respectful Relationships Learning Outcomes Empowerment through Confidence Course Comes with: Understand the essence of confidence and its significance. Evaluate personal confidence levels and identify areas for improvement. Overcome obstacles and develop unwavering self-assurance. Cultivate physical presence and exude confidence through body language. Articulate ideas confidently, commanding attention and respect. Navigate workplace dynamics with confidence and professionalism. CPD 10 CPD hours / points Accredited by CPD Quality Standards Empowerment through Confidence 1:36:45 1: Module 01: Understanding Confidence 15:04 2: Module 02: Assessing Your Confidence 10:10 3: Module 03: Identifying Your Sticking Points 07:35 4: Module 04: Building Self-Confidence 14:39 5: Module 05: Developing Physical Confidence 10:37 6: Module 06: Communicating Your Confidence 10:34 7: Module 07: Demonstrating Confidence in the Workplace 17:14 8: Module 08: Building Respectful Relationships 08:52 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? This Empowerment through Confidence course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Empowerment through Confidence. Moreover, this course is ideal for: Individuals seeking personal and professional growth. Students preparing for academic or career challenges. Professionals aiming to enhance their leadership capabilities. Entrepreneurs striving to exude confidence in their ventures. Anyone desiring to radiate assurance and captivate audiences. Requirements There are no requirements needed to enrol into this Empowerment through Confidencecourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Empowerment through Confidence course. Career path After finishing this Empowerment through Confidence course you will have multiple job opportunities waiting for you. Some of the the following Job sectors are: Sales Executive Public Relations Officer Event Manager Human Resources Manager Marketing Coordinator Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

If you want to walk, talk and move with confidence, then our Empowerment through Confidence course is just perfect for you. This course is designed to help you cultivate unshakable self-assurance and embrace the limitless possibilities of your life. You will understand what confidence is all about and how you can come into achieving it. From insightful assessments illuminating your current standing to strategic techniques for overcoming hurdles. Don't let self-doubt hold you back any longer. Invest in yourself and your future by enrolling in Empowerment through Confidence today. Your journey to a more confident, empowered, and successful you starts here. Key Features This Empowerment through Confidence Course Includes: This Empowerment through Confidence Course CPD Certified Free Certificate from Reed CIQ Approved Empowerment through Confidence Course Developed by Specialist Lifetime Access Why Choose Our Course? Choosing our Empowerment through Confidence course is a smart investment in your professional future. Our Empowerment through Confidence course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Empowerment through Confidence course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Empowerment through Confidence course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Empowerment through Confidence Course: Module 01: Understanding Confidence Module 02: Assessing Your Confidence Module 03: Identifying Your Sticking Points Module 04: Building Self-Confidence Module 05: Developing Physical Confidence Module 06: Communicating Your Confidence Module 07: Demonstrating Confidence in the Workplace Module 08: Building Respectful Relationships Learning Outcomes Empowerment through Confidence Course Comes with: Understand the essence of confidence and its significance. Evaluate personal confidence levels and identify areas for improvement. Overcome obstacles and develop unwavering self-assurance. Cultivate physical presence and exude confidence through body language. Articulate ideas confidently, commanding attention and respect. Navigate workplace dynamics with confidence and professionalism. CPD 10 CPD hours / points Accredited by CPD Quality Standards Empowerment through Confidence 1:36:45 1: Module 01: Understanding Confidence 15:04 2: Module 02: Assessing Your Confidence 10:10 3: Module 03: Identifying Your Sticking Points 07:35 4: Module 04: Building Self-Confidence 14:39 5: Module 05: Developing Physical Confidence 10:37 6: Module 06: Communicating Your Confidence 10:34 7: Module 07: Demonstrating Confidence in the Workplace 17:14 8: Module 08: Building Respectful Relationships 08:52 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? This Empowerment through Confidence course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Empowerment through Confidence. Moreover, this course is ideal for: Individuals seeking personal and professional growth. Students preparing for academic or career challenges. Professionals aiming to enhance their leadership capabilities. Entrepreneurs striving to exude confidence in their ventures. Anyone desiring to radiate assurance and captivate audiences. Requirements There are no requirements needed to enrol into this Empowerment through Confidencecourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Empowerment through Confidence course. Career path After finishing this Empowerment through Confidence course you will have multiple job opportunities waiting for you. Some of the the following Job sectors are: Sales Executive Public Relations Officer Event Manager Human Resources Manager Marketing Coordinator Team Leader Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description: Customer Service and Relation Management Diploma This Diploma in Customer Service and Relation Management aims to address the development of service industries and the need for customer-supplier relationship. This program equips one with knowledge and skills related to service marketing, customer service, customer relationship management, service design, service quality management, etc. Customer Relationship Management (CRM) is a business strategy for maximizing shareholder value through acquiring, enhancing and retaining desired customers. This course will examine the concepts, processes and technologies an organization uses to achieve superior performance through client intelligence. Aligning business activities around the client creates an opportunity to collect an extensive quantity of client-related descriptive and behavioural data, which shall be very useful. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Customer Service and Relation Management Diploma is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience or qualification required for this course, it is available for all students from any academic background. Requirements Our Customer Service and Relation Management Diploma is fully compatible with any kind of device. Whether using a Windows computer, Mac, smartphone or tablet, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course, you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Understanding Customer Service Understanding Customer Service FREE 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer 00:08:00 Customer Service and the Telephone 00:08:00 Handling Complaints 00:12:00 Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques FREE 00:09:00 Formal and Informal Communication 00:02:00 Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication 00:13:00 Electronic Communication 00:19:00 Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals FREE 00:10:00 Energy Distribution 00:09:00 Time Logs 00:11:00 Personal World View 00:10:00 Strengths 00:09:00 A Building Your Toolbox 00:10:00 Establishing Your Action Plan 00:11:00 Customer Service What is Customer Service? 00:15:00 Who Are Your Customers? 00:15:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Asking the Right Questions 00:15:00 Close with Vocals 00:15:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing Your Script 00:45:00 Did You Hear Me? 00:15:00 It's More Than Just a Phase 00:15:00 Negotiation Techniques 00:15:00 News from Within 00:15:00 Perfecting the Script 00:15:00 Phone Tag and Getting the Call Back 00:15:00 Sales by Phone 00:10:00 Saying No 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Stress Busting 00:05:00 Taking Messages99 00:05:00 This is My Mentor 00:05:00 To Serve and Delight 00:05:00 Who are Your Customers? 00:15:00 Building the Future 00:15:00 Checklist for Success 00:15:00 Considerations in Tool Selection 00:15:00 Customer Relationship Management 00:10:00 Evaluating and Reviewing Your Program 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Requirement Driven Product Selection 00:15:00 Strategies for Customer Retention 00:15:00 The Development Team 00:15:00 What CRM Is and Who It Serves 00:15:00 Customer Relationship Management Training Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 The Development Team 00:15:00 Evaluating and Reviewing Your Program 00:15:00 Relationship with Customers Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 00:30:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Customer Relations and Dealing Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Becoming A Customer Service Professional Module One - Getting Started 00:30:00 Module Two: The Importance of Safety 00:15:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam - Customer Service and Relation Management Diploma 00:20:00 Final Exam Final Exam - Customer Service and Relation Management Diploma 00:20:00 Certificate & Transcript Order Your Certificates and Transcripts 00:00:00

Project Quality Management: Virtual In-House Training In today's environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren't successful unless the customer's needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control). What You Will Learn You'll learn how to: Plan for higher quality project deliverables Measure key performance indicators on projects, processes, and products Turn data into useful project information Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction Reduce defects and waste in current project management processes Foundation Concepts Quality Defined Customer Focus Financial Focus Quality Management Process Management Cost of Quality Planning for Quality Project Manager Role in Planning Voice of the Customer Quality Management Plan Measurement System Accuracy Data Gathering Data Sampling Manage Quality Process Management Process Mapping Process Analysis Value Stream Mapping Standardization Visual Workplace and 5S Error Proofing (Poka-Yoke) Failure Mode and Effect Analysis Control Quality The Concept of Variation Common Cause Special Cause Standard Business Reports Tracking Key Measurements Control Charts Data Analysis Variation Root Cause Analysis Variance Management Designing for Quality

Overview This comprehensive course on Football Coach will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Football Coach comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Football Coach. It is available to all students, of all academic backgrounds. Requirements Our Football Coach  is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 45 lectures • 02:24:00 total length •Introduction: 00:01:00 •FIFA Structure: 00:02:00 •Coach Salary: 00:05:00 •Coach Type: 00:03:00 •UEFA Coaching Licenses: 00:05:00 •Sports Degree: 00:04:00 •Where to Start?: 00:01:00 •Performance Components in Football: 00:02:00 •How to Coach: Considering Different Methodologies: 00:05:00 •Tactical Periodization Principles: 00:06:00 •Headers: 00:02:00 •Ball Protection: 00:02:00 •Introduction into Nutrition in Football: 00:01:00 •Why Study Nutrition?: 00:03:00 •Energy Intake: 00:02:00 •Carbohydrates: 00:03:00 •Carbohydrates: Amount and Timing: 00:04:00 •Fats: 00:03:00 •Proteins: 00:04:00 •Micronutrients: Overview: 00:01:00 •Minerals: 00:06:00 •Vitamins and Water: 00:03:00 •Counteracting Heat, Cold, High Altitude, Jet Lag: 00:03:00 •Dietary Supplements for Football: 00:05:00 •Football and Alcohol: 00:03:00 •Football and Alcohol: 00:03:00 •Why HIIT?: 00:03:00 •Definition and History: 00:02:00 •Physical Components: 00:05:00 •Rate of Perceived Exertion (RPE): 00:02:00 •Maximal Aerobic Speed (vVO2max): 00:03:00 •Heart Rate (HR): 00:05:00 •30-15 Intermittent Fitness Test (30-15 IFT): 00:03:00 •HIIT Target Types: 00:03:00 •Long Intervals: 00:02:00 •Short Intervals: 00:05:00 •Repeated-Sprint Sequence (RSS): 00:03:00 •Sprint Interval Training (SIT): 00:01:00 •Game Based HIIT (GBHIIT): 00:04:00 •Game Based HIIT Recap: 00:04:00 •Putting It All Together: 00:01:00 •Motivation: 00:04:00 •Leadership and Communication: 00:06:00 •Conclusion and References: 00:06:00 •Assignment -Professional Football Coach Training: 00:00:00

Get ready for an exceptional online learning experience with the Credit Control, Debt Management, Investment Banking, and Business Law bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Credit Control, Debt Management, Investment Banking, and Business Law is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Debt Management & Investment package has something for everyone. As part of the Credit Control, Debt Management, Investment Banking, and Business Law package, you will receive complimentary PDF certificates for all courses in Debt Management & Investment bundle at no extra cost. Equip yourself with the Debt Management & Investment bundle to confidently navigate your career path or personal development journey. Enrol our Debt Management & Investment bundletoday and start your career growth! This Debt Management & Investment Bundle Comprises the Following CPD Accredited Courses: Debt Management - Online Course Banking and Finance Accounting Statements Financial Analysis Financial Controller Training Finance: Financial Advisor Financial Analysis: Finance Reports Investment Banking Anti-Money Laundering (AML) Training Compliance & Business Risk Management Statistics Finance and Cash Management for Hospitality Business Law Advanced Tax Accounting Changes in Accounting: Latest Trends Encountered by CFOs in 2022 Stock Market Investment Excel for Bookkeeping Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Credit Control, Debt Management, Investment Banking, and Business Law course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Debt Management & Investment Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Debt Management & Investment Bundle. Build a strong knowledge base in your chosen course via the Debt Management & Investment Bundle. Benefit from the flexibility and convenience of online learning. With the Debt Management & Investment package, validate your learning with a CPD certificate. Each course in Credit Control, Debt Management, Investment Banking, and Business Law bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Credit Control, Debt Management, Investment Banking, and Business Law, a rich anthology of 15 diverse courses. Each course in the Debt Management & Investment bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisCredit Control, Debt Management, Investment Banking, and Business Law bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Credit Control, Debt Management, Investment Banking, and Business Law bundle offers you the flexibility and convenience to learn at your own pace. Make the Debt Management & Investment package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Credit Control, Debt Management, Investment Banking, and Business Law bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Credit Control, Debt Management, Investment Banking, and Business Law course. Career path Unleash your potential with the Credit Control, Debt Management, Investment Banking, and Business Lawbundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Debt Management & Investment bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.