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5015 Leadership courses in Cardiff delivered On Demand

Advance Certificate in Wedding Planner at QLS Level 3

4.5(3)

By Studyhub UK

Step into the enchanting world of wedding planning with our Advance Certificate in Wedding Planner at QLS Level 3 course. This captivating program is designed to guide you through the intricate details and vast landscape of the wedding industry. The journey begins with an overview of the industry, providing a broad understanding of its scope and dynamics. As you progress, you'll explore the role of a wedding planner, diving into the art of creating magical and memorable events. Each module is crafted to not only impart theoretical knowledge but also to provide practical insights into the nuances of wedding planning. Whether you're a novice with a passion for weddings or a professional looking to refine your skills, this course offers a comprehensive toolkit for success in this glamorous field. The curriculum covers a wide range of topics essential for a wedding planner, including managing timelines, budgets, and the critical task of vision, venue, and theme determination. You'll gain expertise in coordinating food and beverage options, selecting the perfect wedding cake, and orchestrating music, photography, and floral décor. The course goes further to discuss wedding attire and setting the stage for the big day, ensuring every detail is meticulously planned. You'll also learn about the nuances of the wedding day itself and how to manage post-wedding activities and evaluations. Perhaps most excitingly, the final module guides you through starting your own wedding planning business, turning your passion into a thriving career. Learning Outcomes In-depth understanding of the wedding industry and the role of a wedding planner. Skills in managing wedding timelines and budgets effectively. Expertise in choosing venues, themes, and creating a cohesive wedding vision. Knowledge of coordinating various aspects of a wedding, including catering, décor, and attire. Ability to start and manage your own wedding planning business.. Why choose this Advance Certificate in Wedding Planner at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Advance Certificate in Wedding Planner at QLS Level 3 course for? Individuals aspiring to become professional wedding planners. Event planners seeking to specialise in weddings. Hospitality professionals aiming to expand their service offerings. Creative individuals with a passion for event planning and management. Entrepreneurs looking to start their own wedding planning business. Career path Wedding Planner: £18,000 - £30,000 Event Coordinator: £20,000 - £35,000 Venue Manager: £22,000 - £40,000 Floral Designer: £16,000 - £28,000 Catering Manager: £21,000 - £38,000 Photography Coordinator: £19,000 - £33,000 Prerequisites This Advance Certificate in Wedding Planner at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: An Overview of Wedding Industry An Overview of Wedding Industry 00:13:00 Module 02: Profession of a Wedding Planner Profession of a Wedding Planner 00:13:00 Module 03: Wedding Timelines Wedding Timelines 00:17:00 Module 04: Wedding Budgets Wedding Budgets 00:16:00 Module 05: The Vision, Venue, and Theme Determining The Vision, Venue, and Theme Determining 00:21:00 Module 06: Food and Beverage and the Wedding Cake Food, Beverage and the Wedding Cake 00:19:00 Module 07: Music, Photography and Floral Décor Music, Photography and Floral Décor 00:20:00 Module 08: Wedding Attire Wedding Attire 00:21:00 Module 09: Setting the Stage: Choosing, Equipping and Decorating Venue Setting the Stage: Choosing, Equipping and Decorating Venue 00:23:00 Module 10: Wedding Day Details Wedding Day Details 00:18:00 Module 11: Post Wedding Activity and Evaluation Post Wedding Activity and Evaluation 00:18:00 Module 12: Starting your Own Wedding Planning Business Starting your Own Wedding Planning Business 00:21:00 Assignment Assignment - Advance Certificate in Wedding Planner at QLS Level 3 00:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Advance Certificate in Wedding Planner at QLS Level 3
Delivered Online On Demand3 hours 40 minutes
£10.99

Level 3 - Project Management

4.9(27)

By Apex Learning

Overview Effective project management is the cornerstone for successful ventures across industries in an era marked by rapid advancements and technological evolutions. The "Level 3 - Project Management" course imparts learners the competencies and methodologies required to ensure that projects are executed efficiently and effectively. This Level 3 - Project Management course delves deep into the foundational pillars of project management. Whether it's understanding 'Key Concepts,' navigating the 'Initiation' phase, or mastering 'Planning Tools,' learners will gain comprehensive insights into project management.Be part of a transformative experience and ensure your projects achieve excellence, every time.How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Level 3 - Project Management. It is available to all students, of all academic backgrounds. Requirements Our Level 3 - Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 01:46:00 total length •Key Concepts (I): 00:14:00 •Key Concepts (II): 00:10:00 •Initiation (I): 00:09:00 •Initiation (II): 00:09:00 •Planning (I): 00:10:00 •Module Six: Planning (II): 00:15:00 •Planning Tools: 00:10:00 •Executing the Project: 00:09:00 •Maintaining and Controlling the Project: 00:09:00 •Closing Out: 00:11:00

Level 3 - Project Management
Delivered Online On Demand1 hour 46 minutes
£12

Diploma in Management Skills

4.3(43)

By John Academy

Description Want to work as a skilled manager? Enrol the Diploma in Management Skills course and explore the various management skills for fostering your managerial career. If you are a new manager and want to enhance your skill, the course is the best choice for you. The course teaches you the techniques of engaging and motivating your employees in the work so that they can give maximum output. You will explore the 'lean management' strategies for problem-solving and process improvement. The techniques of solving conflict resolution and workplace bullying will also be covered in the course. Finally, you will learn to handle a team efficiently. Upon completion, you will be able to develop strategies for fostering high engagement and empowerment. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Diploma in Management Skills is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Diploma in Management Skills is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction to the Essential Skills Introduction 00:09:00 Self-Assessments 00:04:00 The Mind of the Lean Leader 00:07:00 Values & Culture 00:07:00 Worthy Values 00:08:00 Responsibilities: Communication, Boundaries and Delegation Horizontal Communication 00:10:00 Vertical Communication 00:05:00 Delegation 00:10:00 Boundaries 00:09:00 Developing Employee Skills Basic Skill Trainings 00:08:00 Skill Building Example 00:11:00 Motivating Your Team Members Power of Purpose 00:07:00 Life Cycles and Motivation 00:22:00 Situational Motivatoin 00:15:00 Situational Motivatoin Stimulus Control 00:05:00 Intrinsic Motivation 00:16:00 Coaching and Communication Skills Manager as Coach 00:04:00 Intro to Coaching Skills 00:07:00 Body Language 00:08:00 Rephrasing 00:08:00 Empathy 00:08:00 Acknowledging 00:04:00 Silence 00:04:00 Brainstorming together 00:05:00 Difficult Conversations - Giving and Receiving Feedback Giving Feedback 00:08:00 Receiving Feedback 00:07:00 Discipline - Justice, Discipline and Self-Control Discipline and Justice 00:10:00 Discipline Process 00:10:00 Solving behavior problems 00:06:00 Standard Work 00:13:00 Leader Standard Work 00:07:00 Team Formation and Organization Team Roles 00:08:00 Team Structure 00:11:00 Defining Terms 00:10:00 Stages of Team Development 00:09:00 The Agenda 00:10:00 Team Facilitation & Decision Making Team Facilitation Why 00:10:00 Facilitation Skills 1 00:08:00 Facilitation 2 00:09:00 Enron & The Abilene Paradox 00:09:00 Decision Styles 00:14:00 Consensus Reaching 00:09:00 Conflict Resolution Conflict Resolution Principles 00:11:00 Conflict Resolution Model 00:09:00 Dialogue Introduction 00:05:00 Dialogue Behavior 00:12:00 Keeping Score and Goal Setting Developing Your Team Members 00:07:00 Scorecards 00:13:00 Targets & Objectives 1 00:09:00 Targets & Objectives 2 00:09:00 Problem Solving Process Improvement Attitudes of Problem Solving 00:12:00 Root Cause 00:07:00 PDCA Problem 00:10:00 A3 Problem Solving 00:13:00 Skill of Brainstorming 00:12:00 Improving Your Work Process Processes and Capabilities 00:11:00 Customer Requirements 00:11:00 Process Definition 00:12:00 Work Process Maps 00:17:00 Waste 00:16:00 Management Waste 00:08:00 Variance Analysis 00:12:00 Resources Resources - Diploma in Management Skills 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam - Diploma in Management Skills 00:20:00 Final Exam Final Exam - Diploma in Management Skills 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Diploma in Management Skills
Delivered Online On Demand10 hours 25 minutes
£11.99

Diploma in UK Property Development & Law - Level 6 (QLS Endorsed)

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Diploma in UK Property Development & Law - Level 6 (QLS Endorsed)
Delivered Online On Demand5 hours
£15

Women's Health: A Practitioner Approach

5.0(2)

By Online Training Academy

The "Women's Health: A Practitioner Approach" course is crucial in today's world, providing essential knowledge and skills to address the unique health needs of women. Understanding Women's Health is not only beneficial for personal development but also vital for professional growth. This course covers a wide range of topics, from hormonal cycles and reproduction to advances in maternal-fetal medicine, offering a comprehensive understanding of Women's Health. By mastering these areas, you'll be better equipped to support women's health needs in your daily life and professional career. In the UK, expertise in Women's Health significantly enhances job prospects, with demand for skilled practitioners growing rapidly. On average, a specialist in Women's Health can earn between £30,000 and £60,000 annually, depending on experience and specific roles. The healthcare sector, particularly Women's Health, is expanding, with an expected growth rate of 15% over the next decade. This increasing demand underscores the importance of pursuing this course. By completing this program, you'll not only contribute positively to the well-being of women but also secure a rewarding and impactful career in a flourishing field. Key Features: CPD Certified Women's Health: A Practitioner Approach Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Foundations of Women's Health Module 02: Nutritional Dynamics in Women's Health Module 03: Hormonal Cycles and Reproduction Module 04: Gynaecological Challenges and Pregnancy Module 05: Personalised Approaches to Family Planning Module 06: Advances in Maternal-Fetal Medicine Module 07: Beyond Gynaecology - Women's Health Holistics Module 08: In-Depth Study of Cancers in Women Module 09: Strategic Women's Health Initiatives (UK) Learning Outcomes: Analyze Women's Health Practitioner roles for effective professional integration. Assess nutritional impact on women's health for holistic care strategies. Explain hormonal dynamics, menstrual cycles, and reproductive system intricacies. Evaluate gynaecological disorders and identify potential pregnancy complications promptly. Formulate family planning strategies tailored to individual health needs. Interpret maternal-fetal medicine principles and contribute to comprehensive care. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Women's Health course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Women's Health. Moreover, this course is ideal for: Healthcare Professionals seeking specialised expertise in women's health domains. Nurses aiming to deepen understanding of women's health complexities. Medical Students desiring comprehensive insights into women's health practices. Public Health Practitioners focusing on women's well-being strategies. Allied Health Professionals eager to expand knowledge in women's health. Requirements There are no requirements needed to enrol into this Women's Health course. We welcome individuals from all backgrounds and levels of experience to enrol into this Women's Health course. Career path After finishing this Women's Health course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Women's Health are: Women's Health Practitioner Nutrition Specialist in Women's Health Reproductive Health Educator Maternal-Fetal Medicine Specialist Family Planning Consultant Gynaecological Oncology Researcher Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Women's Health: A Practitioner Approach
Delivered Online On Demand3 minutes
£12

Commercial Management Training

5.0(2)

By Online Training Academy

In the fast-paced world of business, effective commercial management is crucial for driving success and ensuring sustainable growth. Our Commercial Management Training course is meticulously designed to equip you with the essential skills and knowledge to excel in this dynamic field. This course is ideal for professionals seeking to enhance their commercial expertise and advance their careers. Key Features: CPD Certified Developed by Specialist Lifetime Access In this Commercial Management Training curriculum, learners will gain essential skills and knowledge to excel in managing commercial operations effectively. They will learn about the fundamental concepts of commercial management and the importance of building strong relationships with partners and customers. Through exploring topics like partnership agreements, budgeting, and cash flow management, learners will develop the expertise needed to handle financial aspects confidently. Negotiation skills will be honed, along with strategies for managing commercial risks and projects efficiently. Understanding customer relationships, including their lifecycle, and the roles of shareholders will enhance their ability to drive business success. Furthermore, learners will grasp the intricacies of loans, debts management, and the relevant commercial legislations. Overall, this curriculum equips individuals with a comprehensive understanding of commercial management principles and practices to thrive in diverse business environments. Course Curriculum Module 01: Introduction to Commercial Management Module 02: Commercial Relationship Part-1 Module 03: Commercial Relationship Part-2 Module 04: Partnership and Agreements Module 05: Budget Management Module 06: Cash Flow Management Part- 1 Module 07: Cash Flow Management Part- 2 Module 08: Negotiation Module 09: Commercial Risk Management Module 10: Commercial Project Management Module 11: Customer Relationship Management (CRM) Part-1 Module 12: Customer Relationship Management (CRM) Part-2 Module 13: Managing Customer Lifecycle Module 14: Roles of Shareholders in Commercial Management Module 15: Loans and Debts Management Module 16: Commercial Legislations Learning Outcomes: Analyze commercial relationships for optimal business outcomes and partnerships. Implement effective budget and cash flow management strategies. Demonstrate proficient negotiation skills in commercial transactions. Identify and mitigate commercial risks to safeguard business interests. Execute commercial project management techniques for project success. Apply customer relationship management strategies to enhance customer satisfaction. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Business professionals seeking to enhance commercial management skills. Individuals aiming for career growth in commercial management roles. Entrepreneurs looking to improve their understanding of commercial operations. Graduates aspiring to enter the field of commercial management. Anyone interested in mastering commercial management principles. Career path Commercial Manager Business Development Manager Contract Manager Commercial Analyst Customer Relationship Manager Commercial Law Consultant Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Commercial Management Training
Delivered Online On Demand4 hours 6 minutes
£12

Facilities Management Level 3

4.9(27)

By Apex Learning

Overview The International Facilities Management Association (IFMA) posits that by 2025, 50% of the current workforce in facilities management will have retired. The "Facilities Management Level 3" course aims to equip learners with the vital knowledge and skills necessary to sustain and elevate the very soul of our infrastructures. This course commences with an insightful Introduction to Facilities Management, elucidating its significance in the contemporary realm. Delve into the intricacies of Space Management, understanding optimal utilisation techniques. Also, enhance your insight into Managing Workplace Services, ensuring a harmonious working environment. Master the nuances of Human Resource and Contract Management, laying a foundation for organisational stability. Furthermore, skills in Maintenance and Repairs, Project Management, Business Development and Succession Planning consolidate your grasp on the subject, setting you on a trajectory of professional distinction.Your next level awaits; enrol today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Facilities Management Level 3. It is available to all students, of all academic backgrounds. Requirements Our Facilities Management Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 12 sections • 11 lectures • 04:01:00 total length •Introduction to Facilities Management: 00:26:00 •Space Management: 00:22:00 •Managing Workplace Services: 00:31:00 •Human Resource and Contract Management: 00:23:00 •Lease Purchase and Vendor Management: 00:25:00 •Health and Safety at Work: 00:24:00 •Sustainable Facilities Management: 00:16:00 •Maintenance and Repairs: 00:19:00 •Project Management: 00:28:00 •Business Development and Succession Planning: 00:27:00 •Bonus Material: 00:00:00

Facilities Management Level 3
Delivered Online On Demand4 hours 1 minutes
£12

Diploma in Retail Management - Level 7 (QLS Endorsed)

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support

Diploma in Retail Management  - Level 7 (QLS Endorsed)
Delivered Online On Demand4 hours
£15

Opaque Transparency: The Silent Project Killer

By IIL Europe Ltd

Opaque Transparency: The Silent Project Killer A 2014 report from the Standish Group showed that a staggering 31.1% of software projects get cancelled before completion. Further, over 50% of projects will cost nearly 200% of their original estimates, and only 16% of software projects are completed on time and on budget. The report cited user collaboration, executive level support and clearly stated requirements as key contributors to success, but what's the common denominator? Having led many public and private classes, and consulted with many corporations, I hear the same pain points over and over. Sharing these pains (which everyone of course believes are unique to them!) will hopefully lead to more project managers pushing for support, executives introspecting a little deeper and more realistically, and team members asking for more project transparency! I've summed up the major project pains from folks mentioned above in to one collective term: transparency. Transparency means clarity, and there are many opportunities from day one of a project to introduce clarity, yet so often these opportunities are missed one after the other. This makes the lack of transparency a silent project killer, slowly choking any chance of success and lending itself to the sad statistics shown above. Thankfully, there is hope! A clear and realistic project charter gets things off to a good start, but it needs to be followed up with other key processes. This presentation talks about those key processes, and more importantly, the fact that brilliant processes are useless without the right people employing them.

Opaque Transparency: The Silent Project Killer
Delivered Online On Demand1 hour
£15

Operations Management Level 3

5.0(2)

By Online Training Academy

Starting a Level 3 Operations Management study can be a crucial step on the road to a rewarding career, particularly in the UK where the subject is expanding rapidly. In companies of all sizes, operations management is essential to process optimization and efficiency maximisation. Gaining an understanding of fundamental ideas like resource allocation, supply chain management, and quality control can open up a wide range of career options in industries like manufacturing and service provision. The typical yearly compensation for professionals with operations management abilities is between £25,000 and £40,000. Data shows that there is a consistent need for operations management skills, which is indicative of the continued significance of improving productivity and simplifying operations in the cutthroat business environment of today. Don't pass up the opportunity to start a satisfying and successful professional path by enrolling in a Level 3 Operations Management course. Key Features This Operations Management Level 3 Course Includes: This Operations Management Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Operations Management Level 3 Course: Module 01: Overview of Operations Management Module 02: Project Management Essentials Module 03: Business Growth and Succession Strategies Module 04: Efficient Process Management Module 05: Optimization of Supply Chain Module 06: Operations Planning and Forecasting Module 07: Effective Procurement and Purchasing Strategies Module 08: Streamlining Manufacturing and Delivery Operations Module 09: Principles of Quality Management Module 10: Risk Management and Recovery Strategies Module 11: Performance Evaluation and Enhancement Module 12: Talent Development and Management Module 13: Enhancing Communication Skills Module 14: Advanced Negotiation Techniques Module 15: Strategies for Conflict Management Module 16: Stress Reduction Techniques Module 17: Time Optimization Strategies Module 18: Business Environmental Factors Module 19: Refining Business Writing Skills Learning Outcomes After completing this Operations ManagementCourse, you will be able to: Evaluate operations for enhanced efficiency through process optimization and strategic planning. Apply risk management principles to ensure resilience and swift recovery strategies. Demonstrate proficiency in procurement, purchasing, and supply chain optimization techniques. Utilise talent management strategies for effective team development within operations. Enhance communication skills, including advanced negotiation and conflict management techniques. Employ stress reduction and time optimization strategies in operational environments. Certification After completing this Operations Management Level 3course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Operations Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Operations Management. Moreover, this course is ideal for: Professionals seeking comprehensive operations management knowledge and skill enhancement. Business managers can enroll this Operations Management Course Individuals aspiring to optimise processes and supply chains can enroll this Operations Management Course Those interested in talent development, performance evaluation, and strategic business growth. Professionals desiring a holistic understanding of risk management and recovery strategies. Requirements There are no requirements needed to enrol into this Operations Managementcourse. We welcome individuals from all backgrounds and levels of experience to enrol into this Operations Management course. Career path After finishing this Operations Management Level 3 course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Operations Management are: Operations Manager - £35K to £65K/year. Supply Chain Analyst - £25K to £45K/year. Project Manager - £30K to £60K/year. Procurement Specialist - £25K to £50K/year. Quality Assurance Manager - £30K to £55K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Operations Management Level 3
Delivered Online On Demand4 hours 18 minutes
£12