5965 Leadership courses delivered Online

Step into the realm of excellence with the 'Complete Customer Service and Communication Skills at QLS Level 3' course. Imagine a world where every interaction with your clientele is not just transactional, but transformational. Where every phone call, email, and face-to-face chat turns into an opportunity to leave a lasting impact. This course unravels the nuances of superior service, striking the perfect balance between understanding your customers and fostering loyalty. With a treasure trove of insights and strategies, prepare yourself to be the champion of every customer's heart, setting the gold standard in service delivery. Learning Outcomes Grasp the foundational principles of exceptional customer service. Attune your attitude for successful customer interactions. Recognise, address, and anticipate the ever-evolving needs of customers. Learn the art of retaining clients and encouraging repeat business. Master diverse service mediums: in-person, over the phone, and electronically. Why choose this Complete Customer Service and Communication Skills at QLS Level 3 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complete Customer Service and Communication Skills at QLS Level 3 Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complete Customer Service and Communication Skills at QLS Level 3 course for? Aspiring customer service agents aiming for mastery. Business owners desiring to elevate their brand's service experience. Call centre employees seeking to enhance their communication techniques. Retail professionals aiming to boost in-store customer interactions. E-commerce specialists refining their electronic customer engagement tactics. Career path Customer Service Agent: £18,000 - £23,000 Customer Service Manager: £25,000 - £50,000 Call Centre Operator: £16,000 - £22,000 Retail Customer Service Associate: £17,000 - £21,000 E-commerce Support Specialist: £20,000 - £28,000 Client Relationship Manager: £28,000 - £55,000 Prerequisites This Complete Customer Service and Communication Skills at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complete Customer Service and Communication Skills at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Complete Customer Service and Communication Skills Module One: Who We Are and What We Do 00:17:00 Module Two: Establishing Your Attitude 00:12:00 Module Three: Identifying and Addressing Customer Needs 00:12:00 Module Four: Generating Return Business 00:14:00 Module Five: In-Person Customer Service 00:10:00 Module Six: Giving Customer Service over the Phone 00:12:00 Module Seven: Providing Electronic Customer Service 00:12:00 Module Eight: Recovering Difficult Customers 00:15:00 Module Nine: Understanding When to Escalate 00:14:00 Mock Exam Mock Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Final Exam Final Exam - Complete Customer Service and Communication Skills at QLS Level 3 00:20:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Discover Life’s A Dance: A Ballroom Metaphor by Evan Jeposa – an inspiring self-help guide that blends ballroom dancing with personal development. Learn how to overcome life’s challenges, build confidence, and unlock your potential using the transformative power of rhythm, balance, and connection. Explore practical tools like NLP to achieve success in life and relationships. Start your journey today! 💃 Life’s A Dance: A Ballroom Metaphor by Evan Jeposa is more than a book—it’s your guide to living with confidence, purpose, and rhythm! 🌟 Learn to overcome challenges, build meaningful connections, and break through life’s plateaus using the art of ballroom dancing and NLP techniques. Whether you’re a dancer or seeking personal growth, this book will inspire and empower you. Ready to lead your life’s dance? 💪📚 📖 Grab your copy now! 🎯 #LifesADance #SelfHelpBooks #PersonalGrowth #BallroomDancing #Motivation

Discover Life’s A Dance: A Ballroom Metaphor by Evan Jeposa – an inspiring self-help guide that blends ballroom dancing with personal development. Learn how to overcome life’s challenges, build confidence, and unlock your potential using the transformative power of rhythm, balance, and connection. Explore practical tools like NLP to achieve success in life and relationships. Start your journey today! 💃 Life’s A Dance: A Ballroom Metaphor by Evan Jeposa is more than a book—it’s your guide to living with confidence, purpose, and rhythm! 🌟 Learn to overcome challenges, build meaningful connections, and break through life’s plateaus using the art of ballroom dancing and NLP techniques. Whether you’re a dancer or seeking personal growth, this book will inspire and empower you. Ready to lead your life’s dance? 💪📚 📖 Grab your copy now! 🎯 #LifesADance #SelfHelpBooks #PersonalGrowth #BallroomDancing #Motivation

For insights into how the four colour energies will transform your team dynamics and performance, join this virtual workshop and find out how to embed the four colour energies within your team. Find out your own communication preferences and how to work effectively with colleagues with a different preference.

Are you looking to improve your current abilities or make a career move? Our unique operations management course might help you get there! Expand your expertise with high-quality training - study the operations management course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the operations management online training course. This Diploma in Operations Management at QLS Level 5 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 150 CPD points) to make your skill development & career progression more accessible than ever! Why Prefer This Diploma in Operations Management Course? Opportunity to earn certificate a certificate endorsed by the Quality Licence Scheme & another accredited by CPDQS after completing the Diploma in Operations Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery) Innovative and engaging content. Free assessments 24/7 tutor support. The operations management course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the operations management course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this operations management course. This operations management training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join this diploma in operations management program today and gear up for excellence. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the operations management course: Cleaning Supervisor 01: Introduction to Operations Management Cleaning Supervisor 02: Project Management Cleaning Supervisor 03: Business Development and Succession Planning Cleaning Supervisor 04: Process Management Cleaning Supervisor 05: Supply Chain Management Cleaning Supervisor 06: Planning & Forecasting Operations Cleaning Supervisor 07: Procurement & Purchasing Management Cleaning Supervisor 08: Manufacturing & Delivery Operations Cleaning Supervisor 09: Quality Management Cleaning Supervisor 10: Managing Risk and Recovery Cleaning Supervisor 11: Performance Management Cleaning Supervisor 12: Talent Management Cleaning Supervisor 13: Communication Skills Cleaning Supervisor 14: Negotiation Techniques Cleaning Supervisor 15: Conflict Management Cleaning Supervisor 16: Stress Management Cleaning Supervisor 17: Time Management Assessment Process After completing an online course module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. After passing the Diploma in Operations Management at QLS Level 5 exam, you will be able to request a certificate at an additional cost that has been endorsed by the Quality Licence Scheme. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this operations management course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path Enrolling on this Diploma in Operations Management training can lead you to the following career opportunities: Operations Manager Business Operations Analyst Program Manager Business Process Manager Production Manager Project Manager Supervisor General Manager Production Executive Certificates Certificate of completion Digital certificate - £10 Diploma in Operations Management at QLS Level 5 Hard copy certificate - £119 Show off Your New Skills with a Certificate of Completion After successfully completing the Diploma in Operations Management at QLS Level 5, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 119 GBP inside the UK 129 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)

Understanding the mental health of children and adolescents is more important than ever. As emotional wellbeing continues to shape educational outcomes, relationships, and long-term health, gaining insight into the early signs, common disorders, and support strategies can make a meaningful difference. This course is designed to offer a well-informed, thoughtful perspective on the psychological development of young minds, focusing on the factors that influence mental health and how challenges often manifest in early life. Whether you're a parent, educator, carer or someone with a keen interest in young people's mental wellbeing, this course will help you build confidence in recognising behaviours, understanding emotional needs, and addressing common difficulties. You’ll explore topics such as anxiety, depression, behavioural disorders and trauma — all within a framework that values empathy, awareness and early support. Through this course, you’ll gain a deeper appreciation of the emotional landscape that children and teenagers navigate, so you’re better prepared to respond with clarity, patience, and purpose. Learning Outcomes of the Child and Adolescent Mental Health - CPD Certified Training: Know the importance of Child Psychology in Mental Health practises Understand how attachments form an essential part of childhood Gain awareness of factors that affect a child's development Become able to deal with severe mental health problems in the young Fully understand neurological conditions like ADHD and Autism Learn how to treat youths that self-harm or exhibit depression Acquire an all-inclusive knowledge of Mental Health Treatment in the UK Attain a detailed understanding of UK laws and legislation for Mental Healthcare The course is developed after thorough research and expertise from seasoned professionals. Having prior learning is extremely helpful if you aim to enter the Health and Care sector as a beginner. Take a step towards reaching your true potential by enrolling in this Child and Adolescent Mental Health - CPD Certified Training! Assist and protect children and adolescents by becoming trained in mental health support theories and practises with this wide-ranging course. Mental Health is acknowledged as a major part of the wellbeing of a child's development stage, as well as their formative years in adolescence, so your support and understanding is essential on so many levels. You can attain this knowledge by enrolling with us today and gaining the tutelage of industry experts that have written the interactive modules. Please note: This course only gives you the theoretical knowledge that you need to excel in this field. This Child and Adolescent Mental Health doesn't entitle you to practise as a specialist in this specific field. By studying with us, you will learn the fundamental principles of child psychology and how positive influences can be applied in the early years and later. You'll be capable of identifying mental disorders or emotional trauma, and the behavioural effects that they can have on children and teenagers. This will also lead to an understanding of conditions such as ADHD, Dyslexia, Autism, and self-harming, and how to provide appropriate treatment for those that exhibit the symptoms. Be a valuable asset to healthcare in your community by signing up today. Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Child and Adolescent Mental Health - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrolment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Child and Adolescent Mental Health - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Supporting families through challenging times requires not only compassion but a clear understanding of the dynamics that shape family life. Our Family Support Worker course is designed to provide you with the essential knowledge and confidence to assist families effectively in a variety of settings. Delivered entirely online, this course allows you to develop your expertise at your own pace, fitting around your lifestyle without the need for physical attendance. Whether you are aiming to enter a new sector or strengthen your current role, this course lays a solid foundation in family welfare, safeguarding, and communication techniques. This CPD-certified programme is tailored to those who wish to make a positive difference by understanding the needs of families and offering appropriate support strategies. With a focus on theory, legislation, and ethical considerations, you’ll gain insight into the crucial aspects of family support work. The content is engaging, straightforward, and crafted to keep you interested while ensuring practical knowledge that enhances your professional profile. It’s the ideal choice for anyone seeking a respected qualification that fits seamlessly into a busy schedule. Learning Outcomes of the Family Support Worker - CPD Certified Training: Understand the importance and necessity of Family Support Work Know the full range of UK laws and regulations that protect families Become aware of the issues that can harm a family unit and drive people apart Gain the ability to resolve issues and bring family members together Learn the opportunities that exist for Support Workers in Social Care Fully understand the reasons why individuals in a family become vulnerable Obtain safeguarding abilities to protect family members Acquire the ability to revive and develop failing relationships in a family The course is developed after thorough research and expertise from seasoned professionals. Having prior learning is extremely helpful if you aim to enter the Health and Care sector as a beginner. This will be delivered exclusively through our online platform, where you completely control your learning experience. You can go through the modules and study materials at your own pace without any restrictions. And you'll receive a recognised certificate as proof of your newly acquired or improved knowledge and skills. Take a step towards reaching your true potential by enrolling in this Family Support Worker - CPD Certified Training! Assist and protect vulnerable or troubled families by training to become a valued Support Worker with this comprehensive course. By studying with us, you'll gain the appropriate skills and knowledge to assess and engage with family units currently experiencing financial or emotional distress. Each of our online modules has been compiled by professionals to actively educate you in all the needed requirements to be a sought-after commodity in the UK Social Care system. In completing this package, you will gain new enlightenment about the needs and problems in society for families in terms of physical hardship, economic security, sickness, and mental health. As a result, you will know how to resolve these issues feasibly and safeguard individuals who are assessed as vulnerable. You will also be taught the UK laws and legislation that protect families. Support UK Social Care and enrol with us today. Course Curriculum: Module 01: Introduction to Family Support Work Module 02: Legislation, Policy and Guidance Module 03: Solving Family Issues - Part 1 Module 04: Solving Family Issues - part 2 Module 05: Safeguarding - Assessing need and providing help (Part 1) Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) Module 07: Building Relationships Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Family Support Worker - CPD Certified training is ideal for highly motivated individuals or teams who want to enhance their professional skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Family Support Worker - CPD Certified training. Certificates Certificate of completion Digital certificate - £9 Certificate of completion Hard copy certificate - £15 CPD Certification Service Accredited Certification Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

Do you want to become a certified lead auditor for management systems? Do you want to learn how to plan, conduct, and report audits according to the ISO 19011 standard? Do you want to enhance your competence and credibility as an auditor? If yes, then this Certificate in ISO 19011 Lead Auditor at QLS Level 3 is for you. This course will prepare you for the Certificate in ISO 19011 Lead Auditor at QLS Level 3 exam. You will learn about the principles and practices of auditing, the requirements and clauses of ISO 9001:2015, and the skills and techniques of leading an audit team. You will also learn how to manage an audit programme, conduct an audit, and evaluate the competence of auditors. By the end of this course, you will be able to demonstrate your knowledge and ability to perform audits according to the ISO 19011 standard. Learning Outcomes By the end of this course, you will be able to: Explain the purpose and scope of ISO 19011 and ISO 9001:2015 Apply the principles of auditing to plan, conduct, and report audits Manage an audit programme and an audit team Conduct an audit using the process approach and the risk-based thinking Evaluate the competence and performance of auditors. Why choose this Certificate in ISO 19011 Lead Auditor at QLS Level 3? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Certificate in ISO 19011 Lead Auditor at QLS Level 3 for? Quality managers and professionals who want to improve their auditing skills and knowledge Internal auditors who want to upgrade their qualifications and certifications External auditors who want to provide auditing services to organisations Consultants and trainers who want to assist organisations in implementing and maintaining management systems Students and graduates who want to pursue a career in auditing and quality management Career path ISO 19011 Lead Auditor: £40,000 - £60,000 per year Quality Manager: £35,000 - £50,000 per year Quality Engineer: £30,000 - £45,000 per year Quality Assurance Specialist: £25,000 - £40,000 per year Quality Consultant: £30,000 - £50,000 per year Quality Trainer: £25,000 - £40,000 per year Prerequisites This Certificate in ISO 19011 Lead Auditor at QLS Level 3 does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Certificate in ISO 19011 Lead Auditor at QLS Level 3 was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £85 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Module 01: Introduction to ISO 19011 Lead Auditor Introduction to ISO 19011 Lead Auditor 00:07:00 Module 02: Introduction to Management System Auditing Introduction to Management System Auditing 00:05:00 Module 03: Principles of Auditing Principles of Auditing 00:02:00 Module 04: Managing an Audit Programme Managing an Audit Programme 00:27:00 Module 05: Conducting an Audit Conducting an Audit 00:28:00 Module 06: Competence and Evaluation of Auditors Competence and Evaluation of Auditors 00:16:00 Module 07: ISO 9001:2015 ISO 9001:2015 00:10:00 Module 08: ISO 9001:2015 Clauses ISO 9001:2015 Clauses 00:07:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

For any healthcare provider, mentor or educator that is responsible for, or is interested in delivering education using online methods.

This comprehensive bundle course is designed to provide our learners with a more in-depth understanding of the financial aspects of business management. By combining these relevant CPD courses, they will be fully equipped with the essential skills to manage business accounts effectively and with confidence. Develop a broad understanding of business organisations and all areas of business operations with this beginner's Business Management course. This comprehensive training course is designed to help learners familiarise with the stages of the business process life cycle, the critical practices of business process management. It covers relationship, meeting and change management, helping learners to develop their skills in problem-solving and critical thinking. This course is ideal for aspiring business managers, account executives and business analysts. Discover everything you need to know about recording financial transactions and business accounting with our beginner's guide to Bookkeeping Course. Throughout this course, learners will develop their knowledge of fundamental bookkeeping practices and principles, with an in-depth look at computerised and manual bookkeeping systems. Key topics include ledgers and the different types of ledgers, preparing a trial balance, coding, balance sheets and PNL accounting. This course includes practical training for a wide range of bookkeeping roles. Learning Outcomes of The Business Management & Bookkeeping Training: Learn the fundamental principles and practices of business process management Gain a solid understanding of each stage within the business process life cycle Equip yourself with the essential skills required for successful project management Understand the importance of critical thinking for problem-solving in business Get step-by-step guidance on how to manage business meetings efficiently Familiarise with the benefits and processes of manual & computerised bookkeeping Learn how to prepare, trial balances, balance sheets and financial reports Fast track your career in bookkeeping with an internationally-recognised certificate Understand the basics of profit and loss (PNL) accounting and taxation Develop your understanding of cost coding and the different coding systems Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? This 2-in-1 bundle course is ideal for aspiring business managers and those who are not yet in a bookkeeping role and wish to develop their practical skills and knowledge to improve their career prospects in this sector. It is suitable for a wide range of bookkeeping roles and entry-level roles within the financial sector. Career Path On successful completion, learners will have a fundamental knowledge of bookkeeping for better business management, which will open doors for them in roles such as: Business Manager Bookkeeper Junior Accountant Financial Analyst Internal Auditor