Welcome to the Leading People course, where you will embark on a transformative journey to become an exceptional leader capable of inspiring and guiding others towards success. In this course, we will explore the fundamental principles, strategies, and skills required to lead people effectively in diverse organizational settings. By the end of the course, participants will emerge with the knowledge, skills, and confidence to lead people effectively and drive positive change in their organizations and communities.
Welcome to our comprehensive online course on PESTEL analysis! In today's rapidly evolving business landscape, understanding the external factors that influence an organization's success is more crucial than ever. PESTEL analysis is a powerful tool that helps businesses navigate the complexities of their operating environment by examining six key factors: Political, Economic, Social, Technological, Environmental, and Legal. Throughout this course, you will gain a deep understanding of each component of PESTEL analysis and learn how to effectively apply it to strategic decision-making processes. Whether you're a seasoned professional seeking to enhance your strategic planning skills or a newcomer to the field, this course will provide you with the knowledge and tools needed to conduct thorough environmental scanning and develop informed strategies for your organization.
Welcome to the "Mastering Critical Thinking" course! In today's rapidly evolving world, the ability to think critically is more valuable than ever. This course is designed to empower you with the skills and knowledge necessary to become a proficient critical thinker, enabling you to approach problems, decisions, and challenges with a thoughtful, analytical mindset. By the end of this course, you will not only be a more effective problem solver and decision-maker but also a more thoughtful and insightful individual. Critical thinking is a skill that will serve you well in your academic pursuits, career, and personal life. We look forward to embarking on this enlightening journey with you, where we will explore the depths of critical thinking together. Get ready to unlock your intellectual potential and become a master of critical thinking!
Welcome to our comprehensive online course on mastering SWOT analysis! In today's dynamic business landscape, understanding your organization's strengths, weaknesses, opportunities, and threats (SWOT) is paramount for strategic decision-making and sustainable growth. Whether you're an entrepreneur, a manager, or a business student, this course will equip you with the knowledge and skills to conduct effective SWOT analyses and leverage them to drive success. By the end of this course, you will emerge as a proficient SWOT analyst equipped with the knowledge, skills, and confidence to conduct effective SWOT analyses and drive strategic decision-making in your organization or business ventures. Join us on this exciting journey to master SWOT analysis and unlock new possibilities for success!
Effective management of people is crucial for the success of any organization. This comprehensive online course offers valuable insights and practical strategies to help managers enhance their skills in leading and motivating teams, resolving conflicts, and fostering a positive work environment. Through a combination of interactive modules, case studies, and real-world examples, participants will develop the essential competencies needed to effectively manage people and drive organizational performance.
This course looks at the ability to plan and control the decision making process so that better quality decisions are made at the right time. Decision-making is often a team process and high quality decisions are very much dependent on team involvement and commitment.
***24 Hour Limited Time Flash Sale*** Quality Management, Quality Tools & Project Management Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Do you feel frustrated by inefficiencies in your workplace? A recent study by the Chartered Institute of Procurement & Supply found that 42% of UK businesses lack strong process management, leading to wasted time and resources. Could improving quality management practices be the key to unlocking greater efficiency and profitability for your organisation? This course bundle equips you with the knowledge and tools to make that vision a reality. Are you ready to transform your career and become a valuable asset in today's competitive marketplace? Our Quality Management, Quality Tools & Project Management bundle combines the power of quality management principles, strategic planning, and industry-leading tools like Lean Six Sigma. You'll gain a thorough understanding of the ISO 9001 quality management system (QMS) framework, allowing you to implement best practices for continuous improvement. Master essential quality tools and methods to identify and eliminate inefficiencies in your processes. Develop your project management, material management, and facilities management skills, all essential aspects of delivering high-quality products and services. Key Features of the Quality Management, Quality Tools & Project Management Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Quality Management, Quality Tools & Strategic Management bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Quality Management and Strategic Training - ISO 9001 QLS Course 02: Quality Tools and Methods Management QLS Course 03: Project Management 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: ISO 9001:2015 QMS Clauses AwarenessCourse 02: Advance Lean Six Sigma Black Belt CourseCourse 03: Process Improvement: How to Reduce WasteCourse 04: Material ManagementCourse 05: Facilities Management Diploma In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Quality Management, Quality Tools & Project Management courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of Quality Management, Quality Tools & Project Management Gain an in-depth understanding of quality management systems, including ISO 9001. Acquire project management skills and learn to align them with quality goals. Understand the use of quality tools and methods for effective management. Get familiar with Lean Six Sigma methodology, its advanced techniques, and its benefits. Learn about process improvement and ways to reduce waste in production. Gain knowledge about effective material management and facility management. Understand the clauses and requirements of ISO 9001:2015 and their application in quality management. Enrol today and empower yourself to become a champion of quality and efficiency within your organisation. Why Choose Us? Get 3 Free QLS Endorsed Certificate upon completion of Quality Management, Quality Tools & Project Management Get a free student ID card with Quality Management, Quality Tools & Project Management Training program (£10 postal charge will be applicable for international delivery) The Quality Management, Quality Tools & Project Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Quality Management, Quality Tools & Project Management course materials The Quality Management, Quality Tools & Project Management comes with 24/7 tutor support Take a step toward a brighter future! *** Course Curriculum *** QLS Course 01: Diploma in Quality Management at QLS Level 4 Module 01: Introduction To Quality Management Module 02: Total Quality Management Module 03: Quality Measurement And Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations And Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits QLS Course 02: Quality Tools and Methods Management Introduction. The 7 Basic Quality Tools. The Problem Solving Process. Problem Solving Methods. The Preventive Tools. Conclusion. QLS Course 03: Project Management Module 01:Introduction to Project Management Module 02: PMBOK and PMI Module 03: Global Project Management Module 04: Project Life Cycle Module 05: Time Management Module 06: Quality Management Module 07: Effective Planning & Scheduling Module 08: Human Resource Management Module 09: Performance Management Module 10: Talent Management Module 11: Organising Meeting and Conferences Module 12: Managing Resources Module 13: Change Management Module 14: Business Resilience and Crisis Management Module 15: Conflict Management Module 16: Stress Management Module 17: Communication Skills Module 18: Procurement & Purchasing Management Module 19: Risk Management =========>>>>> And 10 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*13 = £169) CPD Hard Copy Certificate: Free ( For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The 3 QLS Course: Previously it was £357) CPD 450 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Quality professionals Process improvement specialists Business leaders Procurement specialists Facility managers Requirements No prior background or expertise is required for this Quality Management, Quality Tools & Project Management bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Quality Management Officer - £35,000 - £45,000 Process Improvement Manager - £45,000 - £60,000 Lean Six Sigma Consultant - £50,000 - £70,000 Material Management Specialist - £40,000 - £55,000 Facilities Management Director - £65,000 - £85,000 Certificates Hard copy certificate Hard copy certificate - Included Advanced Diploma in Project Management at QLS Level 7 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Diploma in Quality Management at QLS Level 4 Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.
Manage your crew more efficiently as a Human Resource Manager Do you feel you have capable of managing an organisation's staff? If you like interacting with people then you would have a fruitful career in Human Resource Management and this course is meant just for you. HR offers a wealth of opportunities within every business sector. It is a competitive industry and an integral part of any successful organisation. Often involved in the execution of significant business change, HR professionals liaise with senior management on a daily basis to coordinate their organisation's running. HR covers everything from training and recruitment, pensions, compensation, benefits, and payroll and redundancy to implementing employment law and relocation packages. Often involved in the execution of significant business change, HR professionals liaise with senior management on a daily basis to coordinate their organisation's running. This course will provide you with guidelines on how to be a successful Human Resource Manager. Learn the how to become a human resource manager and all the benefits that come with it. Course Highlights Extended Diploma in Human Resource Management (HRM) is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Human Resource Management (HRM) into 48 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 1 Days, 16 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Human Resource Management (HRM) Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Human Resource Management (HRM) is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Human Resource Management (HRM) is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Human Resource Management (HRM) - Updated Version Employee Recruitment and Selection Procedure 00:32:00 Employee Relations 00:15:00 Employee Termination 00:15:00 Employee Training and Development Process 00:22:00 Employer Records and Statistics 00:11:00 Ensuring Health and Safety at the Workplace 00:16:00 Essential UK Employment Law 00:38:00 Introduction to Human Resources 00:17:00 Motivation and Counselling 00:19:00 Performance Appraisal Management 00:19:00 Extended Diploma in Human Resource Management (HRM) - Old Version Human Resource Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities 00:00:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 HR and Leadership Leader and HR Management FREE 00:30:00 Commitment and HR Management FREE 01:00:00 Team Management 00:15:00 Build A Mastermind Group 00:15:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Advanced Professional Diploma in Human Resource Management 00:30:00 Final Exam Final Exam- Advanced Professional Diploma in Human Resource Management 00:30:00
Get the Advanced level qualification in HR Management Bring out the leader in you with this Extended Diploma in HR Management course. Nowadays human resources play a major part in any companies stride to move forward. So learn what you need to do to become an excellent HR manager. The human resource manager leads and directs the HR team to enable them to deliver a comprehensive HR service to the business. The HR Manager proactively advises on best practice HR and where necessary takes a hands-on role in dealing with casework. The HR manager supports the people management functions that underpin the business culture. The broad areas include: employee matters, compensation and benefits, reward, professional growth, communications and performance management. As a HR manager, you can expect to be involved in a senior position with responsibility such as leading and directing the human resource team to deliver a comprehensive HR service to the business. This course contains multiple units to help you become a competent HR manager. So don't wait any longer, get the qualification you need. Course Highlights Extended Diploma in HR Management is an award winning and the best selling course that has been given the CPD Certification & CiQ accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in HR Management into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in HR Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in HR Management is CPD certified and CiQ accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in HR Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and CiQ accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in HR Management - Updated Version Introduction to Human Resources 00:17:00 Employee Recruitment and Selection Procedure 00:32:00 Employee Training and Development Process 00:22:00 Performance Appraisal Management 00:19:00 Employee Relations 00:15:00 Motivation and Counselling 00:19:00 Ensuring Health and Safety at the Workplace 00:16:00 Employee Termination 00:15:00 Employer Records and Statistics 00:11:00 Essential UK Employment Law 00:38:00 Extended Diploma in HR Management - Old Version Introduction To HR Management Module One - Getting Started FREE 00:30:00 Module Two - Human Resources Today FREE 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Professional Diploma in Human Resource Management 00:00:00 HR and Leadership INTRODUCTION 00:30:00 WHAT MAKES A GREAT LEADER? 01:00:00 HOW TO INSPIRE YOUR TEAM 01:00:00 HOW TO INCENTIVIZE THE RIGHT WAY 01:00:00 HOW TO INCREASE YOUR CHARISMA AND AUTHORITY 01:00:00 HOW TO DEAL WITH A CRISIS 01:00:00 IS IT BETTER TO BE FEARED OR LIKED? 01:00:00 DEALING WITH DISSIDENTS 01:00:00 CREATING TEAMS AND ENCOURAGING TEAMWORK 00:30:00 UNDERSTANDING CHARACTERS AND CHOOSING THE RIGHT PERSON 00:30:00 THE 10 MOST POWERFUL TIPS FOR LEADERS 00:30:00 CONCLUSION 00:15:00 HR and Employee Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Onboarding Preparation 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Creating an Engaging Program 01:00:00 Module Seven - Following Up with New Employees 01:00:00 Module Eight - Setting Expectations 01:00:00 Module Nine - Resiliency and Flexibility 00:30:00 Module Ten - Assigning Work 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Accredited Employee Management Skills Training: Millennial Onboarding- Activities 00:00:00 HR and Employee Motivation Module One - Getting Started 01:00:00 Module Two - A Psychological Approach 01:00:00 Module Three - Object-Oriented Theory 01:00:00 Module Four - Using Reinforcement Theory 01:00:00 Module Five - Using Expectancy Theory 01:00:00 Module Six - Personality's Role in Motivation 01:00:00 Module Seven - Setting Goals 01:00:00 Module Eight - A Personal Toolbox 01:00:00 Module Nine - Motivation on the Job 01:00:00 Module Ten - Addressing Specific Morale Issues 01:00:00 Module Eleven - Keeping Yourself Motivated 00:30:00 Module Twelve Wrapping Up 00:30:00 HR Management: Employee Motivation Skills Training- Activities 00:00:00 Mock Exam Mock Exam- Extended Diploma in HR Management- CPD & IAO Accredited 00:30:00 Final Exam Final Exam- Extended Diploma in HR Management- CPD & IAO Accredited 00:30:00
***24 Hour Limited Time Flash Sale*** Kitchen Manager, Nutrition with Food Hygiene and Safety Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Unveil the secrets of a well-run, hygienic, and nutritious kitchen with our integrated course bundle, "Kitchen Manager, Nutrition with Food Hygiene and Safety." Learn from three QLS-endorsed courses that provide a comprehensive understanding of Kitchen Management, Nutrition, and Food Hygiene and Safety for Catering, coming with a hardcopy certificate upon completion. Moreover, expand your theoretical comprehension with five relevant CPD QS accredited courses. The topics covered include improving your Food Hygiene Rating, Catering Management, and principles of UK Cooking and Gastronomy. Also, delve into the importance of personal hygiene in the kitchen setting. Elevate your knowledge and proficiency with our "Kitchen Manager, Nutrition with Food Hygiene and Safety" bundle today. Key Features of the Kitchen Manager, Nutrition with Food Hygiene and Safety Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Kitchen Manager, Nutrition with Food Hygiene and Safety bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Kitchen Manager QLS Course 02: Nutrition-Diploma QLS Course 03: Level 2 Food Hygiene and Safety for Catering 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: How to Improve Your Food Hygiene RatingCourse 02: Catering - Catering managementCourse 03: UK Cooking and Gastronomy TechnicianCourse 04: Higher Technician in Cooking and Gastronomy Course 05: Personal Hygiene In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV WritingCourse 02: Job Search SkillsCourse 03: Self Esteem & Confidence BuildingCourse 04: Professional Diploma in Stress ManagementCourse 05: Complete Communication Skills Master Class Convenient Online Learning: Our Kitchen Manager, Nutrition with Food Hygiene and Safety courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes: Understand the role and responsibilities of a Kitchen Manager. Gain a comprehensive understanding of Nutrition. Understand the importance of Food Hygiene and Safety in Catering. Learn how to improve your Food Hygiene Rating. Understand the principles of Catering Management. Learn the nuances of UK Cooking and Gastronomy. Understand the importance of personal hygiene in the kitchen setting. Gain an in-depth understanding of running a successful and safe kitchen with our course bundle. The QLS-endorsed courses provide a comprehensive overview of the responsibilities of a Kitchen Manager, the principles of Nutrition, and the importance of Food Hygiene and Safety in Catering. You will learn the theory behind creating nutritious menus, maintaining high hygiene standards, and effectively managing kitchen operations. The CPD QS accredited courses delve into various related topics like enhancing your Food Hygiene Rating, understanding UK cooking and gastronomy techniques, and managing a catering business. This bundle aims to equip you with the theoretical knowledge required to maintain a successful, healthy, and safe kitchen. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals aiming to become effective Kitchen Managers. Professionals working in the catering industry interested in expanding their knowledge. Aspiring chefs and caterers seeking to improve their understanding of food hygiene and nutrition. Individuals interested in UK cooking and gastronomy. Career path Kitchen Manager - average salary in the UK: £24,000 - £38,000 Catering Manager - average salary in the UK: £20,000 - £35,000 Nutritionist - average salary in the UK: £23,000 - £45,000 Food Hygiene and Safety Inspector - average salary in the UK: £25,000 - £40,000 Gastronomy Chef - average salary in the UK: £25,000 - £50,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included