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Managing a school environment involves much more than just maintaining buildings—it’s about fostering a supportive, safe, and motivating atmosphere for students, staff, and the wider community. This course offers an in-depth exploration of the key aspects that define effective school facility management, from developing a positive school culture to safeguarding students and managing premises efficiently. Whether it’s handling health and safety procedures or supporting students with additional needs, every module is designed to deepen your understanding of the vital systems and policies that underpin successful school administration. Through focused study, you’ll gain insights into promoting student engagement, collaborating with families and communities, and ensuring that the physical environment aligns with educational goals. Emphasising strategic oversight and administrative expertise, this course equips learners with the knowledge to create a well-organised and secure school setting, supporting both the welfare and motivation of pupils. Ideal for those looking to enhance their administrative roles within education, this course blends essential theory with thoughtful guidance on maintaining school facilities with care and responsibility. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Curriculum Module 01:Workplace Development Module 02:Creating and Maintaining a School Culture Module 03:Safeguarding Students Module 04:Managing School Premises Module 05:Safety and Maintenance As an Administrator Module 06 : Factors Affecting Attendance in Schools Module 07 : Systems and Policies of School Module 08 : Engaging Families and Communities Module 09:Supporting Student Engagement and Motivation Module 10 :Interventions and Assistance Module 11 : Introduction to Midday Supervision Module 12 : Safeguarding and Child Protection Module 13 :Creating an Engaging Environment Module 14 : Supporting Students with SEND Module 15 : Health and Safety Procedures Module 16 : Collaboration and Teamwork Learning Outcomes: Develop strategies to enhance workplace culture and environment. Implement policies for safeguarding students and promoting their well-being. Manage school premises efficiently ensuring safety and functionality. Engage families and communities to foster collaboration and support. Support student engagement and motivation through effective interventions. Demonstrate teamwork and collaboration skills in school facility management. Accreditation All of our courses are fully accredited, including this School Facility Management Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Pharmacy Assistant Dispenser and Pharmacy Technician Training. Certification Once you've successfully completed your School Facility Management Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our School Facility Management Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? School administrators Teachers seeking leadership roles Facilities management personnel Education policymakers Community engagement coordinators Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path School Facilities Manager School Operations Coordinator Safeguarding Officer Community Engagement Officer Education Policy Analyst Student Support Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

What Great Executive Sponsors Do...and When! Numerous studies have shown that having an actively engaged executive sponsor is a key driver of project success-yet, many organizations do not assign sponsors to projects, and when they do, the results aren't what they hoped or expected. Most sponsors want to be effective but they simply don't know how because they've never been trained. J. LeRoy Ward takes the mystery out of sponsorship by describing exactly what a sponsor should do (and when during the project life-cycle) to capitalize on this powerful role and its ability to boost the chances of project success. J. LeRoy Ward takes the mystery out of sponsorship by describing exactly what a sponsor should do (and when during the project life-cycle) to capitalize on this powerful role and its ability to boost the chances of project success. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

HR: Employee Recognition Training Course Do you want to know how to train an employee? Or are you working in human resource management sections and need to train employees? The course will guide you to learn about employee recognition and training. Course Description: Training employee to explore their hidden skill is an integral part of the business. It helps to make the employee more skilful and efficient for the corporate world. In the course, you will learn how to be an expert in employee training and how to reward them. The course guides you the proper employee recognition program that will suit your company's goal. You will know the leadership quality and skills of the employee. You will gather information how to construct a culture of recognition and be consistent in your recognition program to be able to motivate your employees. In the end, you will learn all the necessary information about Employee Recognition Training. Course Highlights HR: Employee Recognition Training Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed HR: Employee Recognition Training Course into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose HR: Employee Recognition Training Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? HR: Employee Recognition Training Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our HR: Employee Recognition Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - The Many Types of Incentive 01:00:00 Module Three - Designing Employee Recognition Programs 01:00:00 Module Four - How To Get The Buzz Out 01:00:00 Module Five - It Starts From The Top! 01:00:00 Module Six - Creating a Culture of Recognition 01:00:00 Module Seven - The Best Things In Life Are Free! 01:00:00 Module Eight - A Small Gesture Goes A Long Way 01:00:00 Module Nine - Pulling Out The Red Carpets 01:00:00 Module Ten - The Don'ts of Employee Recognition 01:00:00 Module Eleven - Maintaining Employee Recognition Programs 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities HR: Employee Recognition Training Course- Activities 00:00:00 Mock Exam Mock Exam- HR: Employee Recognition Training Course 00:20:00 Final Exam Final Exam- HR: Employee Recognition Training Course 00:20:00

Each team has a unique 'team personality' made up from the individuals that form it. It is this aspect that determines how effectively the team works together, the quality of their performance and what they are capable of achieving. This course looks at how teams work together to achieve common results, referred to as team objectives. Effective teams have a common 'team spirit' which directly impacts on their results.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Gain the skills and knowledge to work in criminal intelligence. Whether you are already working in the sector, someone who is interested in a career in criminal intelligence, or simply a layperson interested in learning more about the fascinating discipline of security and criminology, this Forensic Science course is for you. In this Forensic Science course, you will learn about crime science, pattern detection and analytical techniques. You will explore research methods and criminal statistics. You will learn about white-collar crime, hate crime, counter-terrorism and forensic psychology, and learn to understand the way the criminal justice system responds to criminal activity. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Forensic Science will provide you with the CPD certificate that you'll need to succeed. This Forensic Science Bundle Consists of the following Premium courses: Course 01: Online Training on Forensic Science Course 02: Forensic Anthropology: Skeletal Analysis Course 03: Computer Hacking Forensic Investigator Course 04: Digital Forensics for Cyber Professionals Course 05: Criminal Intelligence and Crime Analysis Complete Diploma Course 06: Criminal Psychology Course Level 2 Course 07: Emotional Intelligence and Human Behaviour Course 08: Criminal Law Course 09: Fraud Management & Anti Money Laundering Awareness Complete Diploma Course 10: Data Protection and Data Security Level 2 Course 11: Creativity and Problem Solving Skills Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Forensic Science has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Forensic Science is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Forensic Science: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) This course curriculum has been designed by experts with years of experience behind them. The course is extremely dynamic and well-paced to help you understand Forensic Science with ease. You'll discover how to master the Forensic Science skill while exploring relevant and essential topics. Curriculum of the Bundle Course 01: Online Training on Forensic Science The History and Organisation Crime Scene Investigation Collecting and Packaging Physical Evidence Fingerprints: Your Personal Signature Bloodstain Analysis DNA Analysis Drug Analysis Firearms Examination Questioned Documents: Handwriting And Forgery Examination Digital Evidence Forensic Psychology: Delving into the Criminal Mind Course 02: Forensic Anthropology: Skeletal Analysis Course outline The field of Anthropology Forensic Anthropology Human Osteology Comparative Osteology Estimation of sex from skeletal remains Estimating age at death from skeletal remains Estimating stature, BMI, and MNI Estimating ancestral affiliation Analyzing bones for trauma Writing it up! Ethical Considerations Exercise Answers Textbooks Course 03: Computer Hacking Forensic Investigator Overview Overview Reconnaissance Protocols Windows Hacking Attacking Web Technologies Pen Testing Wireless Networks Forensic Investigation Examination and Analysis Protocols Digital Evidence Artifacts Other Forensics Incident Handling Course 04: Digital Forensics for Cyber Professionals Course Overview Building Your Forensics Lab Environment Using VirtualBox Using Kali Forensic Mode and Autopsy Digital Forensics Case Management Open-source intelligence (OSINT) Computer Forensics Using Shodan to Search for Vulnerable devices Stenography Network forensics Using Wireshark Practice What You Have learned Course 05: Criminal Intelligence and Crime Analysis Complete Diploma Introduction to Intelligence Analysis Criminal Intelligence Analysis Criminal Intelligence Analyst - Skills and Competencies Understanding Criminal Psychology Research Methods in Crime Analysis Decision Making in Criminal Intelligence Analysis Intelligence-Led Policing Counterterrorism and Criminal Intelligence Analysis Technology in Criminal Intelligence Analysis The Criminal Justice System in England and Wales Course 06: Criminal Psychology Course Level 2 Understanding Criminal Psychology Influence of Mental Disorders Classification of Crime Victimology The Criminal Justice System in England and Wales Course 07: Emotional Intelligence and Human Behaviour Human Behaviour and Basic Psychological Process Evolutionary Perspective of Human Behaviour Human Intelligence Intelligence Test and Variations in Intelligence Learning and Conditioning Language and Communication Introduction to Emotion Emotion Influences Cognition Stress, Anger and Conflict Emotional Intelligence Self-Leadership Neuro-Linguistic Programming (NLP) Course 08: Criminal Law Introduction to Criminal Law Elements of a Crime Incitement, Conspiracy and Attempt Accomplice Crime Prevention The Police Prosecution, Caution and Diversion Youth Justice The Trial Sentencing Process Homicide Offences against Person Sexual Offences Theft Blackmail, Robbery & Burglary White-Collar Crime Terrorism & Law Property Offences Cybercrime & Piracy Prisons Probation Service War Crimes Course 09: Fraud Management & Anti Money Laundering Awareness Complete Diploma Introduction to Money Laundering Proceeds of Crime Act 2002 Development of Anti-Money Laundering Regulation Responsibility of the Money Laundering Reporting Office Risk-based Approach Customer Due Diligence Record Keeping Suspicious Conduct and Transactions Awareness and Training Course 10: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 11: Creativity and Problem Solving Skills Getting Started The Problem Solving Method Information Gathering Problem Definition Preparing for Brainstorming Generating Solutions (I) Generating Solutions (II) Analyzing Solutions Selecting a Solution Planning Your Next Steps Recording Lessons Learned CPD 125 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Forensic Science bundle. Requirements This Forensic Science course has been designed to be fully compatible with tablets and smartphones. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Online Training on Forensic Science) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

This course is suitable if you work or want to work as a teacher/trainer/tutor in Further Education Colleges, adult and community education, the voluntary sector, commerce, industry, the public sector or HM forces.

Our Level 2 Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Level 2 Business Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Business Management Bundle Course Course 01: Level 2 Business Management Course 02: Level 7 Business Management Course Course 03: Level 7 Diploma in Leadership and Management Course 04: Level 5 Proofreading & Copy Editing Course 05: Level 4 Time Management Course Course 06: Level 4 Copywriting Course 07: Workplace Stress Management ***Other Benefits of this Bundle Course Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Business Management course] ***Level 2 Business Management*** Course Curriculum of Level 2 Business Management Module 01: An Overview of Business Management Understanding Business Management Understanding the Basics of Business Management Understanding the Features of Management Understanding the Aspects of Management Understanding Different Levels of Management Understanding the Functions of Management Understanding the General Principles of Management Module 02: Fundamental Concepts of Human Resource Management Understanding Human Resource Management Identify the Key Factors influencing Human Resources Understanding the Process of Recruiting and Interviewing Understanding the Process of Orientation and Onboarding How to Follow up with New Employees Maintaining Workplace Health and Safety Understanding Workplace Bullying, Harassment and Violence The Process of Disciplining Employees The Process of Dismissal Module 03: Fundamental Concepts of Customers Relationship Management Understanding Who are the Customers The Ways of Establishing Your Attitude The Ways of Identifying and Addressing Customer Needs Understanding In-person Customer Services The Ways of Giving Customer Services Over the Phone The Ways of Providing Electronic Customer Services Module 04: Fundamental Concepts of Performance Management Understanding Performance Management and How it Works Describe the Three-phase Process The Ways of Goal setting The Ways of Establishing a Performance Goal Describe 360-degree Feedbacks vs Traditional Performance Review What is Competency Assessment? Understanding Kolb's Learning Cycle The Ways of Creating a Performance Plan Module 05: Fundamental Concepts of Risk Management The Process of Identifying Hazards and Risks Understanding Everyone's Responsibility Understanding the General Office Safety and Reporting Understanding Business Impact Analysis Understanding Disaster Recovery Plan Describe the Summary of Risk Assessment ---------------- Assessment Method After completing each module of the Level 2 Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? **Level 2 Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements **Level 2 Business Management There are no specific requirements for this course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Office Administration Online Training Are you considering a career in office administration or Do you wish to develop your office administration skills? Your employment chances in the public and private sectors will be improved and enhanced by our special Office Administration course. The purpose of the office administration course is to provide students a thorough understanding of office administration. With a focus on Office Administration legal ideas, Office Administration business best practices, and the underlying skills, our Office Administration course explains. You will learn about business writing techniques, time management, and particularly stress management throughout the Office Administration course. By taking our Office Administration course, you will become an expert in communication techniques, conflict resolution, and Microsoft Office skills. Enrol in our Office Administration training to boost your output in a business environment. Without a doubt, the office administration training will give you the skills and resources you need to work more effectively and efficiently. Main Course: Office Management and Administration GIFT COURSES: Course 01: Level 7 Diploma in Leadership and Management Course 02: Operations Management Course 03: Minute Taking [ Note: Free PDF certificate as soon as completing the Office Administration: Office Administration and receptionist course] Office administration and receptionist Curriculum of Office Administration Module 1: Fundamentals of Office Administration Module 2:Qualities of an Effective Administrator Module 3: Information regarding shipping and mail services Module 4: Ways to create effective plans and schedule Module 5: Outline setting up conferences and meetings Module 6: Business Writing Techniques Module 7: Management of time Module 8: An Overview of Stress Management Module 9: Telephone Business Proficiency Module 10: Communication Techniques Module 11: Strategies to manage conflicts Module 12: Business etiquette guidelines Module 13:Basics of Microsoft Office Skills Assessment Method of Office Administration After completing each module of the Office Administration: Office administration and receptionist UK Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Office Administration After completing the MCQ/Assignment assessment for this Office Administration: Office administration and receptionist course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Office Administration: Office administration and receptionist Learners can take this Office Administration: Office Administration course without any prior knowledge of this topic, and there are no age restrictions. As a result, anyone interested in Office Management and Administration can enrol in the Office Management UK course. Requirements Office Administration: Office administration and receptionist To enrol in this Office Administration: Office Administration and Receptionist Training Course, students must fulfil the following requirements: Good Command of English language is mandatory to enrol in our Office Administration and Receptionist Course. Be energetic and self-motivated to complete our Office Administration: Office Administration and Receptionist Course. Basic computer Skill is required to complete our Office Administration and Receptionist Course. If you want to enrol in our Office Administration and Receptionist Course, you must be at least 15 years old. Career path Office Administration: Office administration and receptionist With this Office Administration training, you can open up a world of varied and important employment options in the Office Administration environment, such as secretarial manager and Office Administration roles that oversee effective operations. Certificates Digital Certificate Digital certificate - Included

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Behind every efficient organisation is an operations administrator who keeps processes flowing, people aligned, and details under control. This 20-in-1 Operations Administrator Training Bundle equips you with an all-round skillset that hiring managers look for across industries—from supply chain firms to corporate offices and everything in between. If you're aiming to break into operations or level up your admin career, this bundle was made to make you employable—quickly and affordably. Description Operations administration is no longer just about support—it’s about coordination, leadership, and impact. This bundle brings together 20 highly relevant certifications across core areas like business analysis, HR, compliance, project management, procurement, and people leadership. Whether you're applying for operations roles in logistics, manufacturing, healthcare, education, or administration, these qualifications show that you’re not just capable—you’re career-ready. Perfect for entry-level applicants or professionals seeking a promotion, this bundle puts 20 job-aligned achievements on your CV without stretching your budget. Jobs move fast—don’t let your next opportunity pass you by. Enrol now while bundle access is open. FAQ Q: What jobs is this bundle useful for? A: Operations administrator, office coordinator, project support officer, HR assistant, procurement assistant. Q: Do I need experience to benefit from this? A: No prior experience is needed—this bundle is suitable for beginners and current admin professionals alike. Q: How many certifications will I receive? A: You’ll earn 20 individual certificates—each aligned with a key administrative or operational skill. Q: What makes this bundle valuable for employers? A: It shows well-rounded ability across admin, leadership, compliance, and communication—ideal for high-performing teams. Q: Can I complete this at my own pace? A: Yes—courses are accessible online, anytime, on your schedule. Q: Is this offer available indefinitely? A: No—pricing is limited. Enrol now to secure full bundle access at the best rate.