5728 Leadership courses

Level 5 & 7 Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

24 Hour Flash Deal **33-in-1 Strategic People Management Mega Bundle** Strategic People Management Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Strategic People Management package online with Studyhub through our online learning platform. The Strategic People Management bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Strategic People Management course provides complete 360-degree training on Strategic People Management. You'll get not one, not two, not three, but thirty-three Strategic People Management courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Strategic People Management courses are yours for as long as you want them once you enrol in this course This Strategic People Management Bundle consists the following career oriented courses: Course 01: Level 7 Advanced Diploma in Strategic People Management Course 02: Strategic Management and Leadership Development Course 03: Team Management Course 04: Performance Management Course 05: Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Course 06: Employee Engagement and Retention Strategies Course 07: Conflict Resolution Course 08: Diversity Training Course 09: Employee Training Responsibilities: Effective Training Management Course 10: Motivational Mentorship: Inspiring Personal and Professional Growth Course 11: Talent Management & Employee Retention Techniques Course 12: UK Employment Law Course 13: Employee Hiring and Termination Training Course 14: Workplace Communication Management Course 15: Influencing and Negotiation Skills Course 16: Diploma in Workplace Professionalism and Communication Course 17: Public Speaking: Presentations like a Boss Course 18: Corporate Social Responsibility Diploma Course 19: Office Politics for Managers Course 20: Courageous Communication Strategies Course 21: Cross-Cultural Awareness Training Diploma Certificate Course 22: Resilience Masterclass Course 23: Accredited Mediator Skills Training: Mediation & Dispute Resolution Course 24: Operations and Time Management Course 25: Corporate Relationship Goals for Success Course 26: Middle Manager Management Course 27: Governance and Risk Management: Navigating Corporate Strategies Course 28: Change Management Course 29: Lean Six Sigma White Belt course Course 30: Six Sigma Green Belt Diploma Course 31: Lean Leadership, Culture and Management - Online Diploma Course 32: Agile Scrum Master Certification Course 33: Stakeholder Management In this exclusive Strategic People Management bundle, you really hit the jackpot. Here's what you get: Step by step Strategic People Management lessons One to one assistance from Strategic People Management professionals if you need it Innovative exams to test your knowledge after the Strategic People Management course 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all thirty-three Strategic People Management courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Strategic People Management certificate and transcript on the next working day Easily learn the Strategic People Management skills and knowledge you want from the comfort of your home The Strategic People Management course has been prepared by focusing largely on Strategic People Management career readiness. It has been designed by our Strategic People Management specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Strategic People Management Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Strategic People Management bundle course has been created with thirty-three premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Strategic People Management Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Strategic People Management Elementary modules, allowing our students to grasp each lesson quickly. The Strategic People Management course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. CPD 330 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Strategic People Management training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Strategic People Management This course is suitable for anyone interested to further progress there career in: CIPD Level 7 Advanced Diploma in Strategic People Management CIPD Level 7 Advanced Diploma in Strategic Learning and Development ATHE Level 7 Extended Diploma in Strategic Management CMI Level 7 Diploma in Strategic Management and Leadership Level 7 Diploma in Strategic Management and Innovation Level 7 Diploma in Strategic Management and Leadership CMI Level 7 Diploma in Strategic Management and Leadership Practice Requirements To participate in this Strategic People Management course, all you need is - A smart device A secure internet connection And a keen interest in Strategic People Management Career path You will be able to kickstart your Strategic People Management career because this course includes various courses as a bonus. This Strategic People Management is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Strategic People Management career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Learn how to lead and manage effective change by aligning people through emotional engagement.

Leading and Managing Change Change moves people out of their comfort zones. It is essential for growth, but it also causes disruptions that can diminish our ability to envision a clear and positive future. To effectively lead organizational change, you must understand both the dynamics of change and the emotional impact it has on everyone it touches. This presentation introduces an Integrated Change Leadership model that equips you to move people in a new direction, providing ongoing support and guidance in the face of uncertainty. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Project Stakeholder Relationship Skills This course is designed to provide project managers with the ability to: Analyze the complexities of major stakeholder relationship categories Apply the most appropriate interpersonal relationship skills to the different categories of relationships Align the dynamic needs of the stakeholders with a project's objective throughout the project life cycle What you Will Learn Examine traditional and non-traditional ways to identify and assess stakeholders Explain how competence, character, and trust lead to project success and strong relationships with stakeholders Utilize 'Embodied Leadership' skills to build stakeholder relationships Apply stakeholder engagement best practices to case study and real-life scenarios Getting Started Stakeholders and project success Stakeholder management research Managing stakeholder relationships Identifying Stakeholders Stakeholder categories Stakeholder relationships across the project life cycle Tools and techniques for identifying stakeholders Assessing Stakeholders Assessing stakeholder relationships Recognizing stakeholder attitudes toward the project Analyzing stakeholders Using other types of stakeholder assessments Building Stakeholder Relationships The importance of psychological safety Building trust and getting results The anatomy of trust Navigating Challenging Situations Dynamics of conflict Responding to conflict Managing difficult conversations

The Master Practitioner in Emotional Intelligence course explores the concept of emotional intelligence in detail building upon what you know to give you a much deeper understanding. The Master Practitioner in Emotional Intelligence course covers the application of emotional intelligence in different circumstances to improve and enhance performance throughout an organisation and extends to decision making stakeholders outside the organisation. The skills and competencies are also applicable in many situations in families, communities and social settings.

Enhance your maintenance and reliability skills with EnergyEdge's course aligned with SMRP best practices and CMRP certification. Join now!

This bundle course has been designed with 8 CPD & IPHM accredited courses to provide the ultimate learning experience for our learners to further develop their expertise in their chosen field. Gain the essentials skills and knowledge you need to propel your career forward as a leader and manager. This Bundle Package Includes: The following courses of the advanced leadership course will set you up with a solid foundation in the leadership & management industry and give you the essential skills you need to succeed! Leadership & Management Corporate Leadership and People Management Diploma Professional Project Manager Training Situational Leadership Diploma Personal Leadership Emergency Planning and Management Time Management Training Delegation Skills For Managers If you're interested in working as a leader and manager or want to learn more skills in leadership & management but unsure of where to start, then this advanced leadership course will set you up with a solid foundation to become a confident leader and manager and develop more advanced skills. The advanced leadership course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a leader and manager. The advanced leadership - 8 premium courses bundle courses bundle will help learners to fully enhance their skill set in team leading and active monitoring. By combining these related courses, learners will be equipped with a wide range of desirable skills to fast track their career. This comprehensive advanced leadership course is the perfect way to kickstart your career in the field of leadership & management This advanced leadership course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. This advanced leadership course supports learners of all skill levels. Whether you're an intermediate or advanced learner looking to brush up on your skills or a beginner wanting to start a new career or learn something new, our dedicated team of expert tutors are on hand to guide you through your learning every step of the way from enrolment to course completion. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This advanced leadership course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in leadership & management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Endorsed by The Quality Licence Scheme Certified by CPD Accredited by The International Practitioners of Holistic Medicine (IPHM) Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Course Curriculum Leadership & Management Corporate Leadership and People Management Diploma Professional Project Manager Training Situational Leadership Diploma Personal Leadership Emergency Planning and Management Time Management Training Delegation Skills for Managers Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to obtain the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organization for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65 and will be charged separately for each course. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam, you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version and will be charged separately for each course, at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Strategic Thinking: On-Demand The goal of this course is to provide you with the building blocks and the motivation to develop the critical skill of strategic thinking. The participants will consider a four-part model that distinguishes strategic thinking from strategic planning and managing. With that understanding, you will investigate the critical components of strategic thinking and how to apply it effectively. What you Will Learn Define strategic thinking and distinguish it from strategic planning and management Explain a high-level approach to gaining strategic thinking skills Integrate other interpersonal skills, such as self-awareness, systems thinking, leadership, constructive conflict, and collaboration, into the fabric of strategic thinking skills Select appropriate techniques to apply strategic thinking in specific situations Recognize and emulate effective strategic thinking behaviors Getting Started Introductions Course structure Course goals and objectives Foundation Concepts Interactive event: Define Strategic Thinking (ST) Interactive event: Discuss relationship of ST with Strategic Planning, Management and Decision Making Strategic Level Framework - Tying it all together Strategic thinking attributes Strategic Thinking Critical Success Factors Strategic Thinking Critical Success Factors - 5-part model Strategic Thinking and the Organization Critical Success Factors Model applied to an organization Tools Introduction (5): Environmental, 5 Forces, SWOT, Value Proposition, Integral Theory of Worldview Video: Fog of War Strategic Thinking and the Individual Critical Success Factors Model applied to an individual Tools Introduction (5): Thinking Styles, Six Thinking Hats, Reverse Thinking, Systems Thinking, Integral Theory of Worldview Strategic Thinking at the Interpersonal and Team Levels Emotional Intelligence - Self Awareness and Working With Others Team Leadership and Trust Constructive Conflict as the Gateway to Collaboration Interactive event: Testing the Models - Challenge Perspective; What's Missing Applying the critical skill of Strategic Thinking Worldview: Team versus client Trusted Advisor Interactive event: Doing what is asked (Case study, wherein participants review the default case scenario prepared for this workshop and add specific details to make the scenario more relevant to their experiences / needs. Teams develop an action plan for applying ST concepts and techniques they have learned here to the situation, then compare and contrast results.)

Getting Started The OTHM Level 7 Diploma in Health and Social Care Management is designed to improve learners' understanding of health and social care policy, management theory, and practice. It will give you the knowledge you need to work as a successful hospital/social care manager. It brings together academic and practical expertise in health and social care. The qualification will expand and improve knowledge and skills in change leadership, effective performance, planning, and various other topics. Key Benefits   All the important health and social care policies are covered in this course. As a result, the students will better understand health and care administration in the industry. It will be helpful to the students to develop their problem-solving skills through the practical application of the various theories. A nationally - recognised qualification, the credits earned at this course can be transferred to other courses if the students want to pursue a Master's degree. On completing the course, the students will be able to demonstrate their proficiency in various healthcare practices, improving their chances of successful career progression. About Awarding Body OTHM is an established and recognised Awarding Organisation (Certification Body) launched in 2003. OTHM has already made a mark in the UK and global online education scenario by creating and maintaining a user-friendly and skill based learning environment. OTHM has both local and international recognition which aids OTHM graduates to enhance their employability skills as well as allowing them to join degree and/or Master top-up programmes. OTHM qualifications has assembled a reputation for maintaining significant skills in a wide range of job roles and industries which comprises Business Studies, Leadership, Tourism and Hospitality Management, Health and Social Care, Information Technology, Accounting and Finance, Logistics and Supply Chain Management. What is included?   Access our cutting-edge learning management platform to access vital learning resources and communicate with the support desk team. Quality learning materials such as structured lecture notes, study guides, practical applications, real-world examples, and case studies will enable you to apply your knowledge. Learning materials are provided in one of the three formats: PDF, PowerPoint, or Interactive Text Content on the learning portal. The tutors will provide Formative assessment feedback to improve the learners' achievements. Assessment materials are accessible through our online learning platform.' Supervision for all modules Multiplatform accessibility through an online learning platform. This facilitates SBL in directly providing learners with course materials through smartphones, laptops, tablets, or desktops, allowing students to study at their convenience. Assessment Time-constrained scenario-based assignments No examinations Entry Requirements   The qualifications have been made available to all without artificial barriers denying access and progression. The primary requirement is to get through the interview, and they are expected to hold the following. An honours degree in a related subject or a UK level 6 diploma or an equivalent overseas qualification Learners must be 18 years or older at the beginning of the course. Mature learners (over 21) with management experience International students whose first language is not English will need to have a score of 5.5 or above in IELTS (International English Language Testing System) Progression   Learners completing the OTHM Level 7 Diploma in Health and Social Care Management will allow progress to: Master's top-up programmes at many universities in the UK and overseas with advanced standing or Directly into employment in an associated profession Further information is available here  https://www.othm.org.uk/university-progression.html   Why gain a OTHM Qualification?   This suite of qualifications provides enormous opportunities to learners seeking career and professional development. The highlighting factor of this qualification is that: The learners attain career path support who wish to pursue their career in their denominated sectors; It helps provide a deep understanding of the health and social care sector and managing the organisations, which will, in turn, help enhance the learner's insight into their chosen sector. The qualification provides a real combination of disciplines and skills development opportunities. The Learners attain in-depth awareness concerning the organisation's functioning, aims and processes. They can also explore ways to respond positively to this challenging and complex environment. The learners will be introduced to managing various functions using theory, practice sessions and models that provide valuable knowledge. As a part of this suite of qualifications, the learners will be able to explore and attain hands-on training and experience in this field. Learners also learn to face and solve issues then and there by exposure to all the Units. The qualification will also help to Apply scientific and evaluative methods to develop those skills. Find out threats and opportunities. Develop knowledge in managerial, organisational and environmental issues. Develop and empower critical thinking and innovativeness to handle issues and difficulties. Practice judgement, own and take responsibility for decisions and actions. Develop the capacity to perceive and reflect on individual learning and improve their social and other transferable aptitudes and skills.   Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Health and Social Care Strategies and Policies Reference No : M/618/2713 Credit : 20 || TQT : 200 This unit aims to explore international health and social care policy; contemporary, political, social and cultural issues that help to determine healthcare policy and strategy applicable to the national and international context. UNIT2- Managing Finance in the Health and Social Care Sector Reference No : K/618/2712 Credit : 20 || TQT : 200 The aim of this unit is to introduce key financial concepts and tools for managers in health and social care. The unit gives consideration to the knowledge and understanding necessary for making finance informed decisions in health and social care organisations. This unit should be studied within the contexts of local, national and international legal frameworks and good practice relating to finance. UNIT3- Leading Change in Health and Social Care Reference No : T/618/2714 Credit : 20 || TQT : 200 The aim of this unit is to help learners develop an understanding of theories of change management and how they apply to contemporary organisations in the globalised world, with the identification and use of change models. The unit also explores different perspectives affecting health and social care service quality and how this is evaluated in order to empower and involve users of services. UNIT4- Health and Social Care Leadership Reference No : D/618/2710 Credit : 20 || TQT : 200 The aim of this unit is to provide learners with an in depth understanding of theories in relation to leadership, and leadership styles, using these to appraise the leadership role, selecting and applying appropriate leadership approaches. UNIT5- Managing People in Health and Social Care Reference No : H/618/2711 Credit : 20 || TQT : 200 The aim of this unit is to enable the learner to understand the processes involved in the recruitment, management and development of people in the health and social care workplace. Learners will develop skills in the recruitment and retention of staff, as well as the importance of training and industrial relations. Learners will also understand the importance of identifying and managing cultural diversity in the workforce. UNIT6- Research Methods for Healthcare Professionals Reference No : D/507/9468 Credit : 20 || TQT : 200 The aim of this unit is to develop learners' research skills to include understanding different research approaches, formulation of research proposals, planning research activity, analysing and interpreting data, and the relationship between research and evidence based practice. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.