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Taking time to customise the onboarding process for millennial employees helps promote employee recognition and assures that Millennials are properly socialised into the workplace. Customizing the onboarding process for millennial employees serves both the employee and the workplace. If you are a manager or seeking to become one, you can take this course to get advanced in employee management. You will figure out how to deal with millennial in your workplace and create onboarding process for them. You will create an action plan on working with Millennials and learn from retrospection. Course Highlights Accredited Employee Management Skills Training: Millennial Onboarding is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Employee Management Skills Training: Millennial Onboarding into 13 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 11 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Employee Management Skills Training: Millennial Onboarding Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Employee Management Skills Training: Millennial Onboarding is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Employee Management Skills Training: Millennial Onboarding is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Millennials and Onboarding 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Engaging the Millennial Employee 01:00:00 Module Seven - Following Up With the Millennial Employee 01:00:00 Module Eight - Setting Expectations with the Millennial Employee 01:00:00 Module Nine - Mentoring the Millennial 01:00:00 Module Ten - Assigning Work to the Millennial Employe 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Accredited Employee Management Skills Training: Millennial Onboarding- Activities 00:00:00 Mock Exam Mock Exam- Accredited Employee Management Skills Training: Millennial Onboarding 00:20:00 Final Exam Final Exam- Accredited Employee Management Skills Training: Millennial Onboarding 00:20:00

Description Business Management is a broad term that covers a wide range of business activities. It's also a skill that is essential for a small or large organization to thrive. Many small business owners believe that by simply starting a company and perhaps having some skills in sales & marketing and the like, success is virtually guaranteed. But nothing could be further from the truth. The truth is, Business Management is a skill that needs to be learned through training and practice, just like any other skill. In this course, you will learn: 1. What motivates people to work (and therefore how to increase their motivation) 2. The management theories of Taylor, Herzberg, and Maslow 3. How to use financial incentives to increase motivation 4. How to use non-financial incentives to increase motivation 5. How to manage your staff to increase job satisfaction, financial results, and improve the overall environment of the workplace No matter what type of business you manage, this course will help you improve it's results. The course is based on proven management theories and practices that are taught in top business schools throughout the United States as well as on my many years of experience in the business world. What Will I Learn? Motivate workers to improve productivity Motivate workers to enjoy their jobs more Motivate workers to improve the culture of the business Motivate workers to work together as a productive synergistic team Inspire workers to become better at their jobs Who is the target audience? Aspiring managers Managers looking to improve their skills Managers seeking to improve the productivity of their business Requirements Desire to learn about business management Introduction Introduction FREE 00:05:00 Why People Work People work for more than money FREE 00:08:00 Motivation Theory: Frederick Taylor 00:08:00 Motivation Theory: Frederick Herzberg 00:06:00 Motivation Theory: Abraham Maslow 00:11:00 Motivational Factors-Financial Rewards Financial Rewards 00:00:00 Wages 00:19:00 Time Rate 00:10:00 Piece Rate 00:07:00 Salaries 00:12:00 Motivational Factors-Non-Financial Rewards Fringe Benefits 00:07:00 Job Satisfaction 00:07:00 Job Rotation 00:06:00 Job Enlargement 00:04:00 Job Enrichment 00:04:00 Autonomous Work Groups 00:10:00 Conclusion Conclusion : Business Management: Motivating Workers 00:06:00

🚀 Elevate Your Business Acumen with 'Strategic Problem Recognition and Resolution in Business' Online Course! 🚀   Are you ready to propel your career to new heights and become a strategic problem-solving master in the world of business? Look no further! Introducing our groundbreaking online course: 'Strategic Problem Recognition and Resolution in Business.'   🌐 Unlock the Secrets to Business Success 🌐   In today's dynamic business landscape, the ability to identify and resolve challenges strategically is the key to staying ahead. This comprehensive course is meticulously designed to equip you with the skills and knowledge needed to navigate complex business issues with finesse.   💡 What You'll Gain from This Course 💡   🎯 Strategic Problem Recognition: Learn to identify potential issues before they escalate, saving time and resources.   🔍 Analytical Skills: Develop a keen analytical mindset to dissect problems, analyze root causes, and make informed decisions.   🤝 Collaborative Problem-Solving: Master the art of collaborative problem-solving, fostering a culture of innovation and teamwork within your organization.   🔧 Effective Resolution Techniques: Acquire a toolbox of proven techniques for resolving business problems efficiently and effectively.   🌐 Global Perspective: Gain insights into strategic problem-solving on a global scale, preparing you for challenges in the interconnected world of business.   🚀 Career Advancement: Stand out as a problem-solving expert, opening doors to new career opportunities and advancement within your current role.   📚 Course Highlights 📚   ✅ Engaging Modules: Dive into interactive modules that combine theory with real-world case studies, ensuring practical application of concepts. ✅ Expert Instruction: Learn from industry experts with a wealth of experience in strategic problem resolution. ✅ Flexible Learning: Access the course at your own pace, fitting it seamlessly into your busy schedule. ✅ Supportive Community: Join a thriving community of like-minded professionals, fostering networking and collaborative learning. ✅ Certification: Receive a prestigious certification upon course completion, validating your expertise in strategic problem-solving.   🌟 Enroll Today and Transform Your Career! 🌟   Don't let business challenges hold you back. Take control of your professional destiny by enrolling in the 'Strategic Problem Recognition and Resolution in Business' online course today!   🔥 Limited Time Offer: Early Bird Discount Available! 🔥   Invest in your success and conquer business challenges strategically. Click 'Enroll Now' and embark on a transformative journey towards becoming a master problem solver in the world of business! 🚀✨ Course Curriculum Module 1- Introduction Find a Great Problem to Solve 02:32 Module 2- What are Problem and Solution Statements Problem Statements 02:24 Solution Statements 02:58 Module 3- Create Your Problem Statement Does Your Business Solve a Problem 04:30 Elements of a Problem Statement 02:32 Testing Your Problem Statement 02:11 Module 4- Create Your Solution Statement Elements of a Solution Statement 03:24 Common Mistakes 02:00 Ubeam Case Study Problem and Solution Statements 07:46 Essential Ingredients of Problem and Solution Statements 01:11 Module 5- Workshop Workshop - Problem and Solution Statement in Action 03:51

Course Description If you want to gain a deep understanding of business management, this Business Management Masterclass: Part 2 course is the best choice for you to start with. In this course, you will learn the fundamentals of business development and how SWOT analysis is used in business development process. In addition, this course will teach you about succession planning. You will have the opportunity to develop knowledge of the techniques for modelling business processes. This course will cover different forecasting methods used in business. You will also be familiarised with the principles of performance management. You will understand cash and credit management for smooth business operation. Enrol the course now if all these sound good to you.  Learning outcome  Learn the fundamentals of business development Gain an understanding of succession planning Develop knowledge of the techniques for modelling business processes Familiarise yourself with the principles of performance management Understand cash and credit management How Much Do Business Managers Earn? Senior - £70,000(Appx.) Average - £46,000(Appx.) Starting - £36,000(Appx.) Requirement Our Business Management Masterclass: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Business Management Masterclass: Part 2 Module 01: Business Development and Succession Planning 00:24:00 Module 02: Business Process Management 00:28:00 Module 03: Planning & Forecasting Operations 00:21:00 Module 04: Performance Management 00:18:00 Module 05: Management of Cash and Credit 00:19:00 Assignment Assignment - Business Management Masterclass: Part 2 00:00:00

Course Description This Business Management Masterclass: Part 3 course is designed to help you extend your knowledge about various aspects of managing a business. Risk is an essential part of any business. In this course, you will be introduced to risk management. You will learn how you can prepare your business for quality control and monitoring quality assurance. In addition, the Business Management Masterclass: Part 3 course will help you improve your communication skills, both verbal and non-verbal. You will become familiar with different types of business environments and develop your organisational skills. Join the course right away to enhance your skills as a business manager.  Learning outcome  Get introduced to risk management Learn how you can prepare your business for quality control and monitoring quality assurance through quality management Enhance your verbal and non-verbal communication skills Familiarise yourself with different types of business environments Develop your organisational skills How Much Do Business Managers Earn? Senior - £70,000(Appx.) Average - £46,000(Appx.) Starting - £36,000(Appx.) Requirement Our Business Management Masterclass: Part 3 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Business Management Masterclass: Part 3 Module 01: Managing Risk and Recovery 00:26:00 Module 02: Quality Management 00:21:00 Module 03: Communication Skills 00:25:00 Module 04: Business Environment 00:16:00 Module 05: Organisational Skills 01:16:00 Assignment Assignment - Business Management Masterclass: Part 3 00:00:00

What Will I Learn? Apply Mike Clayton's powerful OATS principle to gain control of your working day Balance the extremes of your personality to find productivity, success, and happiness in the middle Schedule activities into your day for maximum productivity and minimum work left over at the end of the day Set goals so that you really do achieve them Distinguish between what is important in your life, and what is merely urgent Tame your to do list and convert it into your formula for productive delivery Handle your backlog of work calmly and effortlessly Avoid the multi-tasking trap, to get more gone, more quickly and with fewer mistakes Handle interruptions by applying the five strategies to keep control of your day Distinguish between overwhelm and overload, and apply successful strategies to each Overcome the stress of feeling overwhelmed, by seizing control using Mike's awesome seven-step procedure Avoid those fatal four words: 'leave it with me' Create real extra time in your day by delegating effectively Become a master of time estimation Schedule your time to produce better work and get more done Say 'NO' with confidence, to keep in control of your time and, ultimately, to increase the respect people have for you ... and, finally, you will learn why your attitude to time affects everything Requirements You don't need anything to take this course; just step on in... Description Time management is an essential skill to be able to work more efficiently and finish more tasks on schedule. If you struggle to prioritize and complete tasks in a timely manner, this Practical Time Management Diploma will give you the tools and techniques to maximize your effectiveness, minimize wasted time and control your workload. You'll learn to analyze workloads, prioritize tasks, overcome procrastination and create time management systems that increase productivity and effectiveness for yourself and your staff. This course will help you to develop a positive and effective approach to manage your time and workload. You will learn how to eliminate, delegate, and streamline your tasks and examine the reasons why some people procrastinate and what can be done about it. Practical Time Management: if you want to DO MORE, GET MORE, LIVE MORE. It is based on Mike's best selling three-hour live seminar and contains nearly two and a half hours of video, and a wealth of templates for you to download and adapt to your work. Are you a bit like these people? 'Without a doubt, the most interesting and useful seminar I have ever been on. Thank you for giving me back time in my life.' Ian Walker, Carl Kammerling International 'Probably the best spent 4 hours in a long time!' Peter Corke, Chesterfield Borough Council 'Extremely useful and thought provoking.' Maggie Reardon, DWT Legal 'Excellent. Really concise and covered a wide range of topics and techniques.' Ben Shipley, Articad Ltd 'Concise, clear, energising, inspiring.' Anthony Denny, East Publishing 'I learned a handful of extremely valuable tools to assist me in managing myself.' Nicholas Pearce, Beaney Pearce 'Interesting insightful course. I gained lots of useful ideas to start implementing at work.' Aiofe Ferguson, Octavia Housing 'Brilliant food for thought. Useful, practical ideas.' Jackie Smith, phonics4 .co .uk 'Concentrated useable techniques to practically improve time management - Informative, enlightening and great value for money.' Ian Thomas, Village Hotels 'Inspiring and motivating. Whole life approaching tips to use. A good all-round event' Anita Wadhaven, Department of Health 'Excellent session. Worthwhile attending even if you have read Mike's book. Mike's approach to help people form their own system promises to be highly effective. I can't wait to plan and start the new me!' Caroline Wiggins, Business Accent PR 'Really interesting and insightful. Learnt some really good tips which will be useful in both work and personal life.' Wing Sze Wong, TCS Europe Ltd Practical Time Management - if you haven't got enough hours in a day! Based on a lifetime of getting things done and hitting deadlines, Dr Mike Clayton combines psychological principles with powerful practical solutions to show you how you can: • Spot what's important, and focus on it to really make a difference • Enjoy productive time and take the chore out of work • Programme your mind for productivity • Make multi-tasking work for you • Schedule your activities to get more done and leave time for yourself • Say NO to things that just get in the way You will learn how you can... • Balance the extremes of your personality to find productivity, success, and happiness in the middle • Apply Mike Clayton's powerful OATS principle to gain control of your working day • Schedule activities into your day for maximum productivity and minimum work left over at the end of the day • Set goals so that you really do achieve them • Distinguish between what is important in your life, and what is merely urgent • Tame your to do list and convert it into your formula for productive delivery • Handle your backlog of work calmly and effortlessly • Avoid the multi-tasking trap, to get more gone, more quickly and with fewer mistakes • Handle interruptions by applying the five strategies to keep control of your day • Distinguish between overwhelm and overload, and apply successful strategies to each • Overcome the stress of feeling overwhelmed, by seizing control using Mike's awesome seven-step procedure • Avoid those fatal four words: 'leave it with me' • Create real extra time in your day by delegating effectively • Become a master of time estimation • Schedule your time to produce better work and get more done • Say 'NO' with confidence, to keep in control of your time and, ultimately, to increase the respect people have for you ... and, finally, you will learn why your attitude to time affects everything Dr Mike Clayton Mike is on of the UK's leading personal effectiveness and project management trainers. He has over 20 years' experience of training professionals, managers, and team-members throughout the UK and in Europe and the US. He is the author of thirteen top-selling business, management, and personal effectiveness books, including four on time management topics: Brilliant Time Management (in its second edition as: How to Manage your Time). (Pearson, 2011 and 2015) Powerhouse: Turbo-boost your Effectiveness and Start Making a Serious Impact (Capstone/Wiley, 2015) The Yes/No Book: How to do less... and achieve more (Pearson, 2012) Brilliant Stress Management (in its second edition as: How to Manage Stress). (Pearson, 2011 and 2015) Your Unconditional, No-questions, 30-Day Guarantee The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you the tools to do more with your time, then just ask for your money back. What if you have questions? I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. Enroll Now Enroll for this course now, so you can start to regain control of your life straight away. Who is the target audience? This course is designed for you if you want to get do more, get more, and live more. If you are busy and you want to get even more done... If you are overwhelmed, and you want to feel more in control... If you can't help yourself from saying 'yes' to things you ought to say 'no' to... If things always take longer than you expected... If you don't know how to plan your time in a way that works for you... If you just don't have enough time. If this sounds like you, then just step on in... Start Here and Learn the Basics 5 Lectures Trailer: Why You Need this Course FREE 00:03:00 Five Attitudes to Time... and the secret to fulfilment 00:08:00 How to Make Dull Activities Interesting 00:09:00 Why You Cannot Manage Time FREE 00:04:00 The OATS Principle FREE 00:10:00 Outcomes: Setting Great Goals and Knowing What is Important Why Goal-setting Works 00:05:00 Set the SMARTEST Goals 00:10:00 Is it Important... or is it just Urgent? 00:07:00 Activities: Being Able to Get Things Done Avoid the 'To Do Tyranny' 00:05:00 The OATS Principle and the Powerhouse Loop 00:03:00 What to Do about To Do items that Hang Around 00:05:00 How to Remember what's Outstanding 00:01:00 How to Clear a Backlog 00:06:00 Four Questions to Guide your Response to a Task 00:05:00 Time Management Solutions to Common Challenges What are Overload and Overwhelm? 00:03:00 How to Deal with a feeling of Overwhelm 00:06:00 Are you an Elephant or an Octopus? 00:03:00 Multi-tasking, and how to do it well... if you must! 00:07:00 How to Delegate Effectively 00:11:00 Timing and Scheduling: How to Structure Your Day for Productivity How to get Really Good at Estimating 00:06:00 How to Schedule your Day 00:05:00 When to Schedule Activities into your Day 00:06:00 Conclusions: What to Do when All Else Fails The Ultimate Time Management Tool: How to Say NO 00:05:00 How would you like $86,400? 00:03:00 A Final Thought 00:01:00

As an entrepreneur, time must be one of your most valuable assets. Effective time management requires planning the amount of time you spend on all of the tasks of running a business and your personal life (to get things done most efficiently and productively). This course is designed to help you improve your time management skills by using a variety of tools and techniques used to achieve specific tasks, projects and goals. You will learn some of the elements of effective time management including creating a productive environment, setting priorities and reducing distractions. You will walk out of this course with simple tools and techniques that will not only help you manage your time but also manage yourself effectively around the available time in the day. Course Highlights Level 2 Certificate in Time Management is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Level 2 Certificate in Time Management into 10 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 7 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Level 2 Certificate in Time Management Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Level 2 Certificate in Time Management is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Level 2 Certificate in Time Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Introduction 00:15:00 What Is Time Management? 01:00:00 Why Do I Need to Manage My Time Effectively Anyway? 00:30:00 What Happens When We Don't Manage Our Time Effectively? 00:30:00 How Do I Get Started With Good Time Management? 01:00:00 Refining the Process of Time Management 01:00:00 Can Time Management Become An Obsession? 00:30:00 So How Do I Stop Obsessing And Get Back On Track? 01:00:00 Keeping It Real - Setting Realistic Goals With Your Time Management 01:00:00 Conclusion 00:15:00 Mock Exam Mock Exam- Level 2 Certificate in Time Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Time Management 00:20:00

Course Description If you want to gain a deep understanding of business management, this Business Management Masterclass: Part 1 course is the best choice for you to start with. In this course, you will be introduced to the concept of business management and different organisational structures. You will learn broadly about operations management and various aspects of operations management. This course will give you a clear understanding of the fundamentals of business analysis, strategic analysis and project management. Enrol the course now if all these sound good to you. Learning outcome  Get acquainted with the concept of business management and different organisational structures Broaden your knowledge about operations management and various aspects of it Get a deeper understanding of the fundamentals of business analysis, strategic analysis and project management How Much Do Business Managers Earn? Senior - £70,000(Appx.) Average - £46,000(Appx.) Starting - £36,000(Appx.) Requirement Our Business Management Masterclass: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Business Management Masterclass: Part 1 Module 01: Introduction to Business Management 00:25:00 Module 02: Operations Management 00:24:00 Module 03: Introduction to Business Analysis 00:14:00 Module 04: Strategic Analysis and Product Scope 00:28:00 Module 05: Project Management 00:19:00 Assignment Assignment - Business Management Masterclass: Part 1 00:00:00

Course Description This Business Management Masterclass: Part 4 course is designed to help you extend your knowledge about various aspects of managing a business. In this course, you will learn different negotiation techniques as negotiation is one of the most significant parts of any business. Additionally, you will also be introduced to human resource management. You will explore the power that motivation can wield in your business. Doing this Business Management Masterclass: Part 4 course will enable you to provide better customer service and improve your time management and conflict management skills. Join the course right away to enhance your skills as a business manager. Learning outcome  Become a better negotiator Get introduced to human resource management Explore the power that motivation Provide better customer service Improve your time management and conflict management skills How Much Do Business Managers Earn Earn? Senior - £70,000(Appx.) Average - £46,000(Appx.) Starting - £36,000(Appx.) Requirement Our Business Management Masterclass: Part 4 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Business Management Masterclass: Part 4 Module 01: Negotiation Techniques 00:16:00 Module 02: Human Resource Management 00:19:00 Module 03: Motivation and Counselling 00:19:00 Module 04: Customer Service 00:16:00 Module 05: Time Management 00:40:00 Module 06: Conflict Management 00:14:00 Assignment Assignment - Business Management Masterclass: Part 4 00:00:00

We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You'll focus on both the skillset and the confidence you need to manage difficult conversations successfully. You'll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations. Difficult conversations are a significant part of every leader's job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations. What Will I Learn? Understand the circumstances that lead to difficult conversations Learn ways of handling difficult conversations Understand how to use empathy to facilitate a conversation Ask open and supportive questions Focus on facts, not personalities Use tone and body language to great effect Handle challenges whilst remaining calm Learn how to reach agreement and close the conversation gracefully Requirements: No prerequisites Difficult Conversations Introduction - Welcome from Alan Stevens FREE 00:02:00 Why Are Some Conversations Difficult? FREE 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:02:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusion Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Course Certification