7736 Law courses

Wage and Hour Law Compliance Payroll Management Training Course Overview Are you looking to begin your wage and hour law compliance or payroll management career or want to develop more advanced skills in wage and hour law compliance or payroll management? Then this wage and hour law compliance payroll management online training course will set you up with a solid foundation to become a confident payroll manager or accountant and help you to develop your expertise in wage and hour law compliance or payroll management. This wage and hour law compliance payroll management online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this wage and hour law compliance payroll management online training course will set you up with a solid foundation to become a confident payroll manager or accountant and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as a payroll manager or accountant. The wage and hour law compliance payroll management online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as a payroll manager or accountant. This comprehensive wage and hour law compliance payroll management online training course is the perfect way to kickstart your career in the field of wage and hour law compliance or payroll management. This wage and hour law compliance payroll management online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as a payroll manager or accountant or want to learn more skills on wage and hour law compliance or payroll management but unsure of where to start, then this wage and hour law compliance payroll management online training course will set you up with a solid foundation to become a confident payroll manager or accountant and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This wage and hour law compliance payroll management online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive wage and hour law compliance payroll management online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of wage and hour law compliance or payroll management. Entry Requirement There are no academic entry requirements for this wage and hour law compliance payroll management online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This wage and hour law compliance payroll management online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Definition of Overtime Definition of Overtime Does Not Include Expenses Does Not Include Expenses Calculating Overtime Calculating Overtime Minimum Wage Minimum Wage Leave, Meals, Postings and Paystubs Leave, Meals, Postings and Paystubs Paying Employees Paying Employees Wage and Hour Law: Its More Than Just Calculating Overtime Wage and Hour Law: Its More Than Just Calculating Overtime Regular Rate of Pay Regular Rate of Pay Calculating Overtime Calculating Overtime Minimum Wage Minimum Wage Leave, Meals, Postings and Paystubs Leave, Meals, Postings and Paystubs Paying Employees Paying Employees Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Earn your Criminology Diploma with our comprehensive course. Explore topics such as crime classification, violent crimes, criminal psychology, forensic science, profiling, victimology, and the criminal justice system in England and Wales. Ideal for aspiring criminologists and law enforcement professionals.

Navigate the complexities of HR and Employment Law with expert insights and comprehensive resources. Stay informed on the latest legal developments, compliance strategies, and best practices to foster a fair and productive workplace. Our platform empowers HR professionals and employers with the knowledge needed to effectively manage human resources, mitigate risks, and ensure compliance with employment laws. Explore a wealth of content designed to support your organization's success in the ever-evolving landscape of HR and Employment Law.

This course explores the concept and evolution of intellectual property law and the rationale behind intellectual property rules and regulations. The course provides insight into different types of intellectual property while exploring the relationship between these legal mechanisms and other fundamental rights. The course presents an in-depth and detailed analysis of rules relating to confidential information as one of the most controversial elements in business negotiations. After the successful completion of this course, the learner will be able to; Understand the concept and evolution of intellectual property law. Understand the rationale behind intellectual property laws. Understand different types of intellectual property. Understand the relationship between Intellectual property and public interest. Understand the breach of confidential information in the context of intellectual property law. This is a course on the concepts, evolution, and types of intellectual property. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Introduction To Intellectual Property Rights QUIZ: Introduction To Intellectual Property Rights Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. Software developers. Software engineers. App developers. Content creators. IP specialist. Legal advisors. Law practitioners. Contract specialists. Legal officers. Contract managers. Business developers. Law lecturers. Business lecturers. Legal and business researchers. Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Construction (Design & Management) Regulations 2015 - this law applies to the whole construction...

Level 4 | Two Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 5 CPD Courses | Lifetime Access

Embark on an enlightening journey to master the intricacies of Finance Law. 'Finance Law Fundamentals: Legal Aspects of Financial Transactions' offers an exhaustive curriculum, covering everything from securities and banking rules to investment management oversight and international finance norms. Designed to equip you with critical legal acumen, this course navigates the complex web of regulations that govern today's financial landscape, culminating in a comprehensive understanding of ethics and compliance. The modules are thoughtfully curated to offer not just textbook knowledge but also situational awareness in financial environments. Discover the challenges and responsibilities you will face in protecting consumer interests and ensuring regulatory adherence in a global market. By the end of this course, you'll be poised to tackle legal matters in financial sectors with confidence and expertise. Learning Outcomes Gain comprehensive insights into the range of laws governing the financial sector, from securities to consumer finance. Develop a nuanced understanding of international finance legislation and its impact on global markets. Acquire the ability to dissect ethical issues and ensure compliance within the financial industry. Learn to navigate the labyrinthine regulations surrounding various investment mechanisms. Master the skills needed to advocate for consumer interests in financial transactions. Why buy this Finance Law Fundamentals: Legal Aspects of Financial Transactions? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Finance Law Fundamentals: Legal Aspects of Financial Transactions there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Finance Law Fundamentals: Legal Aspects of Financial Transactions for? Law students aiming to specialise in financial or corporate law. Compliance officers in search of up-to-date regulatory guidance. Banking executives keen to understand the legal frameworks that affect their operations. Financial advisors looking to bolster their compliance knowledge. Policy-makers aiming to draft, revise, or interpret financial regulations. Prerequisites This Finance Law Fundamentals: Legal Aspects of Financial Transactions does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Finance Law Fundamentals: Legal Aspects of Financial Transactions was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Finance Lawyer: £90,000 - £130,000 Compliance Manager: £60,000 - £80,000 Banking Legal Counsel: £100,000 - £150,000 Investment Regulatory Advisor: £70,000 - £100,000 Consumer Financial Advocate: £40,000 - £60,000 Policy Analyst (Finance): £35,000 - £50,000 Course Curriculum Module 01: Introduction to Finance Law Introduction to Finance Law 00:13:00 Module 02: Securities Regulation Securities Regulation 00:13:00 Module 03: Banking Regulation Banking Regulation 00:11:00 Module 04: Investment Management Regulation Investment Management Regulation 00:11:00 Module 05: Derivatives Regulation Derivatives Regulation 00:12:00 Module 06: Consumer Finance Regulation Consumer Finance Regulation 00:12:00 Module 07: International Finance Law International Finance Law 00:11:00 Module 08: Ethics and Compliance in Finance Law Ethics and Compliance in Finance Law 00:11:00

Get ready for an exceptional online learning experience with the Transport, Airport Management, Import/Export, Commrcial Law & Driver Safety bundle! This carefully curated collection of 20 premium Transport & Airport Management courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Transport, Airport Management, Import/Export, Commercial Law & Driver Safety is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Transport & Airport Management package has something for everyone. As part of the Transport, Airport Management, Import/Export, Commercial Law & Driver Safety package, you will receive complimentary PDF certificates for all courses in this Transport & Airport Management bundle at no extra cost. Equip yourself with the Transport & Airport Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Transport & Airport Management Bundle Comprises the Following CPD Accredited Courses: Transport Manager Port Management Diploma Airport Management Course Delivery Driver Training Operations and Warehouse Management with Transport Management Commercial law Import/Export Logistic Management Supply Chain Management Transport Planner Course Electric Vehicle Battery Management System Delivery Manager Driver Safety Awareness Safeguarding for Taxi Drivers Risk Management Hybrid Vehicle Expert Training Automotive Engineering: Onboard Diagnostics Workplace First Aid Level 3 Career Development Plan Fundamentals CV Writing and Job Searching Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Transport & Airport Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with Transport & Airport Management. Build a strong knowledge base in your chosen course via Transport & Airport Management. Benefit from the flexibility and convenience of online learning. With the Transport & Airport Management package, validate your learning with a CPD certificate. Each course of Transport & Airport Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Transport & Airport Management bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Transport, Airport Management, Import/Export, Commercial Law & Driver Safety, a rich anthology of 15 diverse courses. Each course in the Transport & Airport Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Transport, Airport Management, Import/Export, Commercial Law & Driver Safety bundle will take you on a unique and enriching educational journey. The Transport & Airport Management bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Transport, Airport Management, Import/Export, Commercial Law & Driver Safety bundle offers you the flexibility and convenience to learn at your own pace. Make the Transport & Airport Management package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Transport, Airport Management, Import/Export, Commercial Law & Driver Safety bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Transport, Airport Management, Import/Export, Commercial Law & Driver Safety bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Transport & Airport Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Forensic Science and Law Enforcement Criminal Profiling Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Forensic Science and Law Enforcement Criminal Profiling Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Forensic Science and Law Enforcement Criminal Profiling Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Forensic Science and Law Enforcement Criminal Profiling Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Forensic Science and Law Enforcement Criminal Profiling? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Forensic Science and Law Enforcement Criminal Profiling there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Forensic Science and Law Enforcement Criminal Profiling course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Forensic Science and Law Enforcement Criminal Profiling does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Forensic Science and Law Enforcement Criminal Profiling was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Forensic Science and Law Enforcement Criminal Profiling is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Reducing the Risk of Re-Offending Interventions to reduce risk of re-offending 00:07:00 Module 02- History of Forensic Psychology History of development of Forensic Psychology 00:06:00 Module 03: Research Methods in Forensic Psychology Research Design and Methodology 00:12:00 Critical evaluation of psychological research 00:09:00 Module 04: Theories of Offending Introduction to theories of offending 00:06:00 Module 05: Sexual and Violent Offending Theories of sexual offending 00:08:00 Theories of violent offending 00:08:00 Module 06: Fire-Setting Behaviour Theories of fire-setting behaviour 00:08:00 Module 07: Offender Profiling An Introduction to Offender Profiling 00:05:00 Approaches to Offender Profiling 00:05:00 Module 08: Effectiveness of Offender Profiling The Effectiveness of Offender Profiling 00:06:00 Module 09: Eye-Witness and Expert Witness Testimony Eye-witness testimony 00:09:00 Expert witness testimony 00:04:00 Module 10: Reducing Re-Offending and Incident Management 'What works' literature in reducing re-offending 00:06:00 Incident management (Crisis Negotiation) 00:08:00 Introduction: About the Course and the Tutor 00:03:00 Mock Exam Mock Exam - Forensic Science and Law Enforcement Criminal Profiling 00:20:00 Final Exam Final Exam - Forensic Science and Law Enforcement Criminal Profiling 00:20:00 Assignment Assignment - Forensic Science and Law Enforcement Criminal Profiling 00:00:00

The 'Diploma in Legal Administration - Legal Secretary (Level 3)' course provides comprehensive training on legal systems, contract law, criminal law, family law, and other essential skills required for a legal secretary role. Participants will learn about various legal aspects and gain expertise in professional writing, document management, and conflict resolution. Learning Outcomes: Understand the fundamental principles of English law and legal systems. Gain knowledge of contract law, tort law, criminal law, family law, and property law. Develop skills in document preparation, proofreading, and editing for legal documents. Learn effective meeting management and minute-taking techniques. Acquire data management and record-keeping skills necessary for a legal secretary role. Explore other essential skills, such as conflict resolution, human rights, and criminal psychology. Why buy this Diploma in Legal Administration - Legal Secretary (Level 3)? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Diploma in Legal Administration - Legal Secretary (Level 3) there will be an automated MCQ test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? Aspiring legal secretaries seeking to enter the legal profession. Existing legal secretaries looking to enhance their knowledge and skills. Individuals interested in the legal field and seeking a career as a legal secretary. Prerequisites This Diploma in Legal Administration - Legal Secretary (Level 3) does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Diploma in Legal Administration - Legal Secretary (Level 3) was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Legal Secretary Legal Assistant Paralegal Administrative Assistant in legal departments Law Firm Support Staff Course Curriculum ***Updated Version*** Module 01: Introduction to Legal Secretary Introduction to Legal Secretary 00:22:00 Module 02: English Law & Legal Systems English Law & Legal Systems 00:33:00 Module 03: Law of Contract & Law of Tort Law of Contract & Law of Tort 00:28:00 Module 04: Wills, Probate, Estate Law Wills, Probate, Estate Law 00:15:00 Module 05: Property Law & Conveyancing Practice Property Law & Conveyancing Practice 00:19:00 Module 06: Criminal Law Criminal Law 00:24:00 Module 07: Understanding Criminal Psychology Understanding Criminal Psychology 00:31:00 Module 08: Contract & Business Law Contract & Business Law 00:54:00 Module 09: Family Law and Insurance Practice Family Law and Insurance Practice 00:24:00 Module 10: Conflict and Conflict Resolution Conflict and Conflict Resolution 00:18:00 Module 11: Professional Writings and Documents Professional Writings and Documents 00:27:00 Module 12: Document Proofreading and Editing Document Proofreading and Editing 00:19:00 Module 13: Meeting Management & Minute Taking Meeting Management & Minute Taking 01:06:00 Module 14: Data Management and Record-Keeping Data Management and Record-Keeping 00:13:00 Module 15: Other Essential Skills for Secretarial Role Other Essential Skills for Secretarial Role 00:19:00 Module 16: Human Rights Human Rights 00:12:00 ***Old Version*** Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:18:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 Taking Minutes in an Interactive Meeting 00:15:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:05:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Other Secretarial Roles And Responsibilities Working with Your Manager 01:00:00 Administrative Soft Skills 01:00:00 Effective Time Management 01:00:00 Tools of the Trade 01:00:00 Being an Effective Gatekeeper 00:15:00 Organizational Skills 00:15:00 Confidentiality Guidelines 00:15:00 Special Tasks 00:15:00 Customer Service Role Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Telephone Etiquette Aspects of Phone Etiquette 01:00:00 Using Proper Phone Language 01:00:00 Eliminate Phone Distractions 01:00:00 Inbound Calls 01:00:00 Outbound Calls 01:00:00 Handling Rude or Angry Callers 01:00:00 Handling Interoffice Calls 01:00:00 Methods of Training Employees 01:00:00 Correcting Poor Telephone Etiquette 01:00:00 Organizing Work Using MS Word Opening 01:00:00 Working with the Interface 01:00:00 Your First Document 01:00:00 Basic Editing Tasks 01:00:00 Basic Formatting Tasks 01:00:00 Formatting Paragraphs 01:00:00 Advanced Formatting Tasks 01:00:00 Working with Styles 01:00:00 Formatting the Page 01:00:00 Sharing Your Document 01:00:00 Proof Reading Introduction to Proofreading 00:15:00 What does a Proofreader do? 00:15:00 Proofreading 00:15:00 Proofreading Symbols 00:15:00 Proofreading on Paper & Screen 00:15:00 Strategies to Check for Specific Errors 00:15:00 Editing & Proofreading Strategies 00:15:00 Proofreading an Essay 00:15:00 Mock Exam Mock Exam - Legal Secretary 00:30:00 Final Exam Final Exam - Legal Secretary 00:30:00