It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?
All organizations have policies and procedures that guide how decisions are made and how the work is done in that organization. Professionally written policies and procedures increase organizational accountability and transparency and are fundamental to quality/standards assurance and quality improvement.
Launch your Detailing Career on all vehicle types Level One + Motorbike is ideal for those just starting a detailing career, about to enter the detailing industry, or those who wish to reset, update, and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. This Level 1 Course comes bundled with our One-Day Motorbike extension course at a discounted rate to the bolt-on in isolation, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including use of paddock stands, fairing removal, mechanical areas, and much more. Alternatively, Level 1 candidates can later book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on, to complete at another suitable time. The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers over the course of 3 days of intense training. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. This Level 1 Course comes bundled with our one-day motorbike extension course, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including the use of paddock stands, fairing removal, mechanical areas, and much more. alternatively, candidates can book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on to an automotive Level 1 Course to complete at another suitable time. Along the way, in addition to the motorcycle training, topics covered will be: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included
Course Outline: What is “Diversity and Inclusion”? The Cultural Contact Lens - understanding different people's experiences The Social Ecological Model - understanding how individual elements sit within and impact upon social change Finding your ‘why’, and the Business Case for D&I Going above and beyond the Law - the Equality Act (2010) and protected characteristics Becoming comfortable with feeling uncomfortable Privilege, power, and the Cycle of Oppression An introduction to allyship Summary and questions
Our Level 2 Award in Safe Moving and Handling (RQF) is a regulated and nationally recognised qualification designed for those who work, or intend to work, in a role that involves manual handling. It is ideal for those working in a variety of environments including warehouses and shops.
QA Level 2 Award In Health And Safety In The Workplace (RQF) Health and Safety Training Courses QA Level 2 Award In Health And Safety In The Workplace (RQF) Course Contents: Roles and responsibilities of employers and employees Health and safety laws Risk assessments and risk control hierarchy Identifying and controlling risks from common workplace hazards, including: Slips, Trips and Falls Manual Handling Fire Working from Height Electricity Hazardous Substances Workplace conditions Ergonomics Equipment Noise and vibration Transport and vehicles Violence Smoking, alcohol and drugs Stress Procedures for responding to accidents and incidents Recording incidents, accidents and ill health Benefits of this course: In 2023/24, 1.7 million people suffered from a work-related illness 600,000 sustained a non-fatal injury 138 People lost their lives 776,000 Workers suffered from work-related stress, depression or anxiety The estimated cost of injuries and ill health last year was £21.6 billion 33.7 million working days, or 140,417 working years, were lost due to work-related illnesses and injuries It is an employer's duty to protect the health, safety and welfare of their employees and other people who might be affected by their business. This includes providing sufficient information, instruction and training of employees, so they can work in a way that does not put themselves or others at risk This QA Level 2 Award in Health and Safety in the Workplace (RQF) course helps employees gain an understanding of health and safety issues and their own role within that Accredited, Ofqual regulated qualification: This Health and Safety Training Course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your Health and Safety Certificate fulfils the legal requirements and is an excellent way to make sure you and your employees are trained in Health and Safety. The Ofqual Register number for this course is 603/2687/6
Management training for Stonehouse Care, to include Mental Capacity Act, Safeguarding and Health and Safety for Managers. The Mental Capacity Act & Deprivation of Liberty Safeguards for Managers and Senior Staff By the end of the course, you will be able to: Explain your legal responsibilities under the MCA and DoLS. Apply the five statutory principles of the MCA in decision-making. Determine when and how to conduct a capacity assessment. Understand the Best Interests process and how to apply it. Identify when a deprivation of liberty occurs and how to seek authorisation. Recognise Worcestershire-specific procedures and contacts for DoLS referrals. Implement MCA-compliant record-keeping practices. Safeguarding Adults & Children: Responsibilities for Health & Social Care Managers & Seniors By the end of the course, you will be able to: Understand their legal responsibilities under key safeguarding legislation. Recognise the roles and duties of managers and senior staff in safeguarding adults and children. Know Worcestershire's local safeguarding procedures and reporting pathways. Be able to apply best practices in safeguarding supervision, record-keeping, and decision-making. Identify when and how to escalate safeguarding concerns effectively. Health & Safety for Health & Social Care Managers and Seniors By the end of the course, you will be able to: Understand their legal responsibilities under Health & Safety legislation. Recognise how key regulations apply to their role in Health & Social Care. Learn how to manage risks and create a safe working environment. Be aware of local Worcestershire requirements and guidance. Identify best practices for compliance and enforcement.
Medication Management Train The Trainer Course Aim: To enable Managers and Senior Care Staff to confidently and competently deliver safe, effective, and engaging medication training to their care teams in accordance with best practice and regulatory requirements. Learning Objectives: By the end of this course, learners will be able to: Understand the legal and regulatory framework surrounding medication administration in care settings. Explain the principles of safe medication handling, including storage, administration, and record-keeping. Identify common types of medication errors and strategies to reduce risk. Demonstrate effective teaching techniques to deliver medication training to staff. Create and adapt medication training sessions tailored to the needs of their care team. Assess staff competency in medication management through observation and feedback. Use supporting documentation (e.g., MAR charts, audit tools) to reinforce safe practice. Recognise when to escalate concerns around medication errors or competency. Promote a positive learning culture around medication safety within their service.
Manual Handling full-day Train The Trainer course Aim of the course: To equip Team Leaders and Co-ordinators in Care Homes with the knowledge, skills, and confidence to deliver engaging and safe manual handling training to their own staff — including practical techniques, training methods, and peer teaching practice. Learning Objectives: By the end of this course, delegates will be able to: Outline the legal and professional responsibilities related to manual handling in care. Identify manual handling risks and describe common injuries and incidents. Demonstrate safe manual handling techniques, including hoist use, slide sheets, and repositioning methods. Plan and structure a complete manual handling training session. Select and adapt training materials and equipment to suit different learners and settings. Deliver clear, confident explanations and demonstrations of manual handling techniques. Support learners during practical sessions, including correcting unsafe practice. Facilitate discussions and reflective learning with care staff. Evaluate learners’ understanding and performance through observation and questioning. Maintain accurate training records and identify when refresher training is needed. Deliver a short theoretical and practical training activity to peers, receiving feedback. Reflect on their own strengths and areas for development as a trainer.