2085 IT Certifications courses

Duration 3 Days 18 CPD hours This course is intended for Anyone who wants to qualify as a professional tester. The certification also offers good qualifications for builders, designers, programmers and project managers Overview This three-day training provides a general introduction to information systems testing. The objective of the training is to prepare the students for the ISTQB Foundation exam. Some important topics that will certainly be discussed here are the importance of testing, testing in relation to system development and the fundamentals of a structured testing process. The different phases in a test project are explained, after which some test techniques (both black box and white box) are also discussed. This foundation training therefore contains the basis in testing for both test managers and testers. In addition to theory, the training also includes a number of mock exams, so that the topics covered are placed even better in the exam context. Course Outline test principles life cycle testing static techniques test specification techniques blackbox techniques whitebox techniques and experienced based techniques Additional course details: Nexus Humans Certified Tester Foundation Level (CTFL) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Tester Foundation Level (CTFL) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for This course is aimed at IT professionals who support Windows 11 desktops, devices, users, and associated network and security resources. The secondary audience for this course is Desktop/Device Support Technicians (DSTs) who provide Tier 2 support to users with computers that are running the Windows 11 operating system (OS) in a on-premises environment. Overview After completing this course, you will be able to: Install and configure Windows 11 desktops and devices in a Windows Server domain corporate environment Install and customize Windows 11 operating systems and apps Configure local and remote network connectivity and storage Configure data security, device security, and network security Maintain, update, and recover Windows 11. This is a 4-day ILT course designed to provide you with the knowledge and skills required to install and configure Windows 11 desktops and devices in an on-premises Windows Server Active Directory domain environment. Module 1: Installing Windows 11 Introducing Windows 11 Installing Windows 11 Module 2: Upgrading and updating Windows 11 Upgrading to Windows 11 Migrating user state Managing Windows 11 updates Module 3: Configuring Windows 11 devices Local configuration tools in Windows 11 Using Windows Admin Center Using Windows PowerShell Implementing Remote Management Module 4: Configuring network connectivity Configuring network connectivity Implementing name resolution Implementing remote access Module 5: Managing storage Overview of storage options Managing local storage Managing Storage Spaces Module 6: Managing resources Configuring and managing file access Configuring and managing shared folders Implementing Work Folders Managing printers Module 7: Managing apps in Windows 11 Deploying apps Managing access to the Microsoft Store Configuring Microsoft Edge Module 8: Implementing and managing security Managing user and group accounts Configuring User Account Control Implementing BitLocker Implementing Windows 11 security features Securing against network threats Module 9: Monitoring Windows 11 Monitoring Windows 11 Optimizing Windows 11 performance Module 10: Troubleshooting Windows 11 Managing Windows 11 startup Recovering Windows 11 Managing devices and drivers Understanding the registry Recovering files

Immerse yourself in the realm of database administration with the SQL Database Administrator at QLS Level 5 course. Gain mastery over SQL environment setup, statement fundamentals, advanced commands, and database creation. From optimizing queries to managing databases and tables, this course equips you with the skills to excel as a proficient SQL Database Administrator. Learning Outcomes Establish a strong foundation in SQL database administration, covering setup and configuration. Master SQL statement basics, including querying, filtering, and sorting data effectively. Utilize GROUP BY statements for data aggregation and summarization. Navigate the intricacies of table joins to extract meaningful insights from complex datasets. Demonstrate proficiency in advanced SQL commands and statements for enhanced database management. Why choose this SQL Database Administrator at QLS Level 5 course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this SQL Database Administrator at QLS Level 5 course for? Aspiring Database Administrators and SQL Professionals. Software Developers Seeking to Expand Their Database Management Skills. IT Professionals Interested in Database Administration. Data Analysts and Data Engineers Looking to Enhance Their SQL Knowledge Career path SQL Database Administrator - $60,000 to $110,000/year. Database Developer - $70,000 to $120,000/year. Data Engineer - $80,000 to $130,000/year. Database Manager - $90,000 to $150,000/year. Database Architect - $100,000 to $160,000/year Prerequisites This SQL Database Administrator at QLS Level 5 does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Endorsed Certificate of Achievement from the Quality Licence Scheme Learners will be able to achieve an endorsed certificate after completing the course as proof of their achievement. You can order the endorsed certificate for only £115 to be delivered to your home by post. For international students, there is an additional postage charge of £10. Endorsement The Quality Licence Scheme (QLS) has endorsed this course for its high-quality, non-regulated provision and training programmes. The QLS is a UK-based organisation that sets standards for non-regulated training and learning. This endorsement means that the course has been reviewed and approved by the QLS and meets the highest quality standards. Please Note: Studyhub is a Compliance Central approved resale partner for Quality Licence Scheme Endorsed courses. Course Curriculum Course Introduction Introduction 00:04:00 Course Curriculum Overview 00:05:00 Overview of Databases 00:10:00 SQL Environment Setup MySQL Installation 00:16:00 MySQL Workbench Installation 00:09:00 Connecting to MySQL using Console 00:09:00 SQL Statement Basics Overview of Challenges 00:04:00 SQL Statement Basic 00:16:00 SELECT Statement 00:09:00 SELECT DISTINCT 00:05:00 Column AS Statement 00:12:00 COUNT built-in Method usage 00:11:00 SELECT WHERE Clause - Part One 00:05:00 SELECT WHERE Clause - Part Two 00:11:00 SQL Statement Basic 00:16:00 SQL Limit Clause Statement 00:09:00 SQL Using BETWEEN with Same Column Data 00:11:00 How to Apply IN Operator 00:11:00 Wildcard Characters with LIKE and ILIKE 00:11:00 GROUP BY Statements Overview of GROUP BY 00:06:00 Aggregation function SUM() 00:09:00 Aggregation MIN() and MAX() 00:05:00 GROUP BY - One 00:09:00 GROUP BY - Two 00:12:00 HAVING Clause 00:05:00 JOINS Overview of JOINS 00:04:00 Introduction to JOINS 00:04:00 AS Statement table 00:03:00 INNER Joins 00:14:00 FULL Outer Join 00:11:00 LEFT Outer JOIN 00:08:00 RIGHT JOIN 00:08:00 Union 00:07:00 Advanced SQL Commands / Statements Timestamps 00:12:00 EXTRACT from timestamp 00:10:00 Mathematical Functions 00:12:00 String Functions 00:22:00 SUBQUERY 00:13:00 Creating Database and Tables Basic of Database and Tables 00:06:00 DataTypes 00:10:00 Primarykey and Foreignkey 00:06:00 Create Table in SQL Script 00:13:00 Insert 00:11:00 Update 00:07:00 Delete 00:04:00 Alter Table 00:09:00 Drop Table 00:05:00 NOT NULL Constraint 00:08:00 UNIQUE Constraint 00:09:00 Databases and Tables Creating a Database backup 00:12:00 10a Overview of Databases and Tables 00:05:00 10c Restoring a Database 00:07:00 Assignment Assignment - SQL Database Administrator at QLS Level 5 04:00:00 Order your QLS Endorsed Certificate Order your QLS Endorsed Certificate 00:00:00

Unlock the power of SQL with the Mastering SQL Programming course. This comprehensive program takes you from the fundamentals to advanced techniques in SQL programming. Starting with setting up your tools, you'll delve into browsing, filtering, and sorting data. Explore complex operations, including mathematical calculations and string concatenation, while learning to manage NULL values and use CASE statements effectively. Dive into SQL functions, nested queries, and join operations, gaining mastery over data manipulation and database definition. Whether you're a beginner or seeking to enhance your SQL skills, this course equips you with the knowledge to become a proficient SQL programmer. Learning Outcomes: Establish a solid foundation in SQL programming principles. Efficiently browse, filter, and sort data for data retrieval. Utilize AND, OR, and NOT operators for precise data filtering. Perform mathematical operations and string concatenation in SQL. Apply sorting, alias names, and record limiting to enhance result readability. Handle NULL values and implement DISTINCT and CASE statements. Master multiple-row and single-row functions for complex data processing. Create nested queries and perform data manipulation using SQL. Why buy this Mastering SQL Programming?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Mastering SQL Programming you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Mastering SQL Programming course is ideal for Aspiring database administrators and SQL developers. Individuals looking to enhance their data management skills. Business analysts seeking SQL proficiency for data analysis. Anyone interested in learning SQL programming from basics to advanced concepts. Prerequisites This Mastering SQL Programming was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path SQL Developer: £30,000 - £60,000 per year. Database Administrator (DBA): £35,000 - £70,000 per year. Data Analyst: £25,000 - £55,000 per year. Business Intelligence Analyst: £35,000 - £65,000 per year. SQL Instructor/Trainer: Earnings vary based on experience and location.

Are you ready to embark on an enlightening journey of wisdom with the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our bundle - Functional Skills IT with Microsoft Excel, IoT & ICT Training. Delve into eight immersive CPD Accredited courses, each a simple course: Course 1: IT Administration and Networking Course 2: Microsoft Excel Course Course 3: ICT: Information and Communication Technology Course 4: Start an IT Asset Department Course 5: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 6: Recruitment: IT Basics for IT Recruiters Course 7: Web Application Penetration Testing Course Course 8: Internet of Things Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle illuminate your path to wisdom. The Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Functional Skills IT with Microsoft Excel, IoT & ICT Training package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Functional Skills IT with Microsoft Excel, IoT & ICT Training community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of the Functional Skills IT with Microsoft Excel, IoT & ICT Training Bundle, you will be able to: Attain a holistic understanding in the designated areas of study with the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle. Establish robust bases across each course nestled within the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle. Decipher intricate concepts through the articulate content of the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Functional Skills IT with Microsoft Excel, IoT & ICT Training journey and let knowledge guide you towards a brighter future. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this Functional Skills IT with Microsoft Excel, IoT & ICT Training Bundle. Career path Armed with the Functional Skills IT with Microsoft Excel, IoT & ICT Training bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, this bundle lays a solid groundwork. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Duration 3 Days 18 CPD hours This course is intended for This class is designed for individuals who are (or will soon be) supporting a Salesforce implementation in a decision-making capacity. This includes, but is not limited to, business analysts, IT managers, project managers, executive leaders, and executive sponsors. This class is not recommended for individuals tasked with solution-building. Overview When you complete this course, you will be able to: Identify key stakeholders needed for a successful Salesforce implementation. Describe the Salesforce data model as it relates to Customer 360, Salesforce Clouds, and the Salesforce Platform. Communicate the appropriate security measures needed to control org and data access. Discuss which standard or custom objects and applications should be implemented based on specific requirements and use cases. Effectively strategize how to migrate data into your Salesforce org while maintaining high data quality. Understand Salesforce automation tools and how they solve for various business challenges. Analyze Salesforce data with Reports and Dashboards. Navigate the key phases and milestones of a Salesforce implementation. Explore Salesforce features and functionality and gain the knowledge to make Salesforce implementation decisions with confidence. In this 3-day, heavily discussion-based class, learn about standard and custom objects and applications, data management, data visualization, flow automation tools, security mechanisms, and more. Successfully navigate the key phases and milestones of a Salesforce implementation, effectively communicate business needs, and provide directives to team members tasked with solution-building to deliver a robust Salesforce solution that achieves business goals. Salesforce Data Model Discover the Customer 360 Platform Examine Salesforce Clouds Navigate the Salesforce Platform Review the Salesforce Platform Data Model Understand Data Visualization Security & Access Create Users Access the Org Control Data Objects & Applications Review Standard Objects Understand Custom Objects Explore Standard Applications Discover Custom Applications Salesforce Customizations Work with Fields Design Page Layouts Understand Record Types Review Dynamic Capabilities Successful Data Management Determine Data Strategy Create Data Ensure Data Quality Process Automation Streamline Business Processes Using Automation Tools Learn Purpose-Driven Automation Automate With Flow Data Analysis Using Reports & Dashboards Organize Reports and Dashboards Build Reports Create Dashboards Create an Analytics Strategy Adoption & Continued Improvement Adopt Your Implementation Evaluate Continued Improvements Additional course details: Nexus Humans Understand and Drive Your Salesforce Implementation ( BSX101 ) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Understand and Drive Your Salesforce Implementation ( BSX101 ) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is designed for sales representatives who are managing their sales territories, with the goal of converting sales leads into sales opportunities and sales opportunities into closed sales. You may be selling products or services, or you may or may not be familiar with other CRM systems and may be new to Salesforce CRM. Overview In this course, students will create and manage records in the trial version of Salesforce© Sales Cloud© Lightning Enterprise Edition.Students will:- Create a basic Salesforce Sales Cloud environment and navigate the interface.- Optimize lead qualification.- Manage accounts and contacts.- Manage the opportunity pipeline.- Use Salesforce email.- Work with reports and dashboards. This course will give students the knowledge and skills they need to use Salesforce© in the real world?ultimately enabling them to meet and exceed their sales targets. Getting Started with Salesforce Set Up a Trial Version of Salesforce Sales Cloud Enterprise Edition Navigate the Salesforce LE Interface Navigate in the Salesforce Classic Interface Optimizing Lead Qualification View Leads Manage Leads Work Leads Convert Leads Managing Accounts and Contacts Manage Accounts Manage Contacts Managing the Opportunity Pipeline Manage Opportunities Work Opportunities Close Opportunities Using Salesforce Email Use Salesforce Email in Salesforce Classic Use Salesforce Email in Salesforce LE Working with Reports and Dashboards View Reports and Dashboards Create and Edit Reports and Dashboards

Duration 5 Days 30 CPD hours In this course, you?ll learn how to program Lightning Web Components with markup, JavaScript, CSS, Apex, and the Salesforce Lightning Design System (SLDS). Additional course details: Nexus Humans Salesforce Programming Lightning Web Components (DEX602) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Programming Lightning Web Components (DEX602) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This class is designed for experienced Salesforce Administrators who are responsible for setting up, configuring, and managing Service Cloud. Prior to taking this class, you should have a solid understanding of Salesforce functionality and concepts, at least 6 months of experience using Salesforce, and the Salesforce Administrator credential or equivalent knowledge. Overview Set up the case management process automating the support process with queues, assignment/escalation rules, and Process Builder. Configure Salesforce knowledge to help you manage the creation, publication, and maintenance of knowledge articles. Enable entitlements to set up service contracts. Set up the Salesforce Service Console app to help your support reps work more efficiently. Understand the capabilities of the Softphone Utility in the Lightning Console. Configure online chat with customers using Web Chats. Understand and set up communities. Leverage Service Cloud to scale your support efforts and improve customer service. In this 2-day class, Service Cloud experts will walk you through how to configure and maintain Service Cloud for your organization. Learn how to set up service contracts with milestones and entitlements, set up the Service Console application, add the Softphone Utility to your Lightning Console, and set up Web Chats to provide frictionless customer support. Learn how to configure a Customer Community so you can connect customers to knowledge articles and community members to find answers instantly. Case Escalations and Entitlements Create processes to streamline a support team?s workflow and case management. Customize fields, page layouts, and record types for different kinds of support cases. Define picklist values for each new record type. Create case assignment rules, queues, and escalation rules to push cases to the appropriate support team at the appropriate time. Create and manage entitlements to customize the level of support for each customer. Salesforce Knowledge Enable Lightning Knowledge and assign appropriate user licenses. Customize page layouts and record types to support knowledge article management. Customize access to, permissions for, and visibility of knowledge tools and processes. Create and manage articles to ensure quality of information. Manage and close cases more efficiently using knowledge articles. Lightning Service Console Create your own Service Console app. Customize the Lightning Console pages. Add Utilities to your console. Enable and utilize Chat (formerly Live Agent). Optimize the use of Omni-Channel. Salesforce Self-Service Communities Enable communities in your Salesforce org. Create a permission set for effective administration of communities. Customize the look and layout of the community. Add the Reputation component to the community. Additional course details: Nexus Humans Salesforce Administer and Maintain Service Cloud (ADX261) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Administer and Maintain Service Cloud (ADX261) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager