2082 IT Certifications courses in Cardiff delivered Online

Duration 5 Days 30 CPD hours This course is intended for Developed for experienced IT Professionals working with Citrix Virtual Apps and Desktops 7.1x. Potential students include administrators, engineers, and architects responsible for the end user workspace, provisioning services environment, and overall health and performance of the solution. Overview How to configure Workspace Environment Management to improve the end user environment and virtual resource consumption Understand Zones in Citrix Virtual Apps and Desktops 7.1x and how to account for user and desktop locations and optimal connection and registration How to build and manage App Layers to minimize image sprawl with Citrix Virtual Apps and Desktops 7.1x Understand and configure HDX channels and protocols for improved performance delivering multimedia and data over network connections Get more value out of your Citrix Virtual Apps and Desktops 7.1x investment through the use of Workspace Environment Management, Provisioning Services, Application Layering, and advanced features. Students leave this course with a good understanding of how to manage more complex solutions such as multizone environments spanning multiple locations with configurations around StoreFront, the Delivery Controllers, and HDX. Students will gain the skills to improve logon times, user personalization, and resource performance through Workspace Environment Management. Also, learn to optimize management of your app and desktop images by building and combining App Layers. End the course by learning to install, configure, and manage Provisioning Services in accordance with leading practices.This course includes a voucher to take the related exam (1Y0-311 Citrix XenApp and XenDesktop 7.15 Advanced Administration) and earn your Citrix Certified Professional - Virtualization (CCP-V) certification. Implementing Redundancy and Scalability StoreFront and Citrix Gateway Site Infrastructure Machines Running the Virtual Delivery Agent Managing a Virtual Apps and Desktops Environment with Multiple Locations Zones VDA Registration in a Multi-Zone Environment Zone Preference Optimal Gateway Routing and Zones Managing StoreFront Store Subscriptions in a Multi- Location Environment StoreFront and Citrix ADC Branding Implementing Backups and Disaster Recovery Backups Disaster Recovery Considerations Disaster Recovery Process Implementing Advanced Authentication Methods Multi-factor Authentication - RADIUS & OTP Multi-factor Authentication - Smart Card Authentication Federated Authentication - ADFS, SAML, and FAS Improving App and Data Security Introduction to Application Security Preventing Jailbreak Attacks Minimizing the Impact of Attacks Securing Machines Running the Virtual Delivery Agent TLS to VDA Encryption GPOs and Citrix Policies Image Management Introduction to Troubleshooting Troubleshooting Methodology Process (Standard Slide) Resource Tools and Utilities Introduction to PowerShell Troubleshooting Access Issues Troubleshooting StoreFront Troubleshooting Citrix Gateway Troubleshooting Delivery Controller Issues Validating FMA Services Troubleshooting VDA Registration Issues Troubleshooting VDA Registration Troubleshooting HDX Connection Issues Troubleshooting HDX Connections Introduction to App Layering App Layering Introduction Architecture and How it Works Creating an OS Layer The OS Layer Creating a Platform Layer The Platform Layer Creating App Layers The App Layers Creating Elastic App and User Layers Elastic App Layering User Layers Deploying a Layered Image using Citrix Virtual Apps and Desktops Using Templates in App Layering Using Layered Images in a Citrix Virtual Apps and Desktops Site Exploring Layer Priority Layer Priority Maintaining an App Layering Environment Updating Layers Maintaining and Updating the App Layering Environment Common App Layering Considerations and Additional Resources Introduction to Workspace Environment Management (WEM) Workspace Environment Management (WEM) Introduction WEM Administration Using WEM to Centralize Managing User Resources with WEM Managing Profiles with WEM Managing Endpoints with the WEM Transformer Feature Using WEM for Performance Optimization Optimizing Machine Performance with WEM Optimizing User Experience with WEM Using WEM to Secure Environments WEM Environments Migrating and Upgrading WEM Migrating to WEM Upgrading a WEM Deployment WEM Multi-Location Considerations

Duration 5 Days 30 CPD hours This course is intended for Coders Web Application Engineers IS Managers Application Engineers Developers Programmers Overview Upon completion, Certified Secure Web Application Engineer students will be able to establish industry acceptable auditing standards with current best practices and policies. Students will also be prepared to competently take the CSWAE exam. Secure Web Application Engineers work to design information systems that are secure on the web. Organizations and governments fall victim to internet-based attacks every day. In many cases, web attacks could be thwarted but hackers, organized criminal gangs, and foreign agents are able to exploit weaknesses in web applications. The Secure Web programmer knows how to identify, mitigate and defend against all attacks through designing and building systems that are resistant to failure. With this course you will learn how to develop web applications that aren?t subject to common vulnerabilities, and how to test and validate that their applications are secure, reliable and resistant to attack. Course Outline Web Application Security OWASP Top 10 Threat Modeling & Risk Management Application Mapping Authentication and Authorization Attacks Session Management Attacks Application Logic Attacks Data Validation AJAX Attacks Code Review And Security Testing Web Application Penetration Testing Secure SDLC Cryptography Additional course details: Nexus Humans Certified Secure Web Application Engineer training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Certified Secure Web Application Engineer course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for network administrators, operators, and engineers responsible for managing the normal day-to-day operation and administration of BIG-IP Access Policy Manager Overview This course provides the skills to create and manage BIG-IP APM system. This course covers three typical deployment scenarios for BIG-IP Access Policy Manager (APM) and is broken into three individual lessons. In lesson one, you learn how to configure BIG-IP APM to provide Active Directory-based authentication for a load-balanced pool of web servers. In lesson two, you learn how to create a policy that provides an SSL VPN (Network Access) resource to users, but only when they log into BIG-IP APM using a corporate-issued PC. Finally, lesson three builds on the first two lessons to create a policy that provides a dynamic landing page with both SSL VPN as well as an OWA (Portal Access) resource, but only to users with special authorization. Setting Up the BIG-IP System Introducing the BIG-IP System Initially Setting Up the BIG-IP System Archiving the BIG-IP Configuration Leveraging F5 Support Resources and Tools Configuring Web Application Access Review of BIG-IP LTM Introduction to the Access Policy Web Access Application Configuration Overview Web Application Access Configuration in Detail Exploring the Access Policy Navigating the Access Policy Managing BIG-IP APM BIG-IP APM Sessions and Access Licenses Session Variables and sessiondump Session Cookies Access Policy General Purpose Agents List Using Authentication Introduction to Access Policy Authentication Active Directory AAA Server RADIUS One-Time Password Local User Database Understanding Assignment Agents List of Assignment Agents Configuring Portal Access Introduction to Portal Access Portal Access Configuration Overview Portal Access Configuration Portal Access in Action Configuring Network Access Concurrent User Licensing VPN Concepts Network Access Configuration Overview Network Access Configuration Network Access in Action Deploying Macros Access Policy Macros Configuring Macros An Access Policy is a Flowchart Access Policy Logon Agents Configuring Logon Agents Exploring Client-Side Checks Client-Side Endpoint Security Exploring Server-Side Checks Server-Side Endpoint Security Agents List Server-Side and Client-Side Checks Differences Using Authorization Active Directory Query Active Directory Nested Groups Configuration in Detail Configuring AppTunnels Application Access Remote Desktop Network Access Optimized Tunnels Landing Page Bookmarks Deploying Access Control Lists Introduction to Access Control Lists Configuration Overview Dynamic ACLs Portal Access ACLs Signing On with SSO Remote Desktop Single Sign-On Portal Access Single Sign-On Using iRules iRules Introduction Basic TCL Syntax iRules and Advanced Access Policy Rules Customizing BIG-IP APM Customization Overview BIG-IP Edge Client Advanced Edit Mode Customization Landing Page Sections Deploying SAML SAML Conceptual Overview SAML Configuration Overview Exploring Webtops and Wizards Webtops Wizards Using BIG-IP Edge Client BIG-IP Edge Client for Windows Installation BIG-IP Edge Client in Action Lesson Configuration Project Additional Training and Certification Getting Started Series Web-Based Training F5 Instructor Led Training Curriculum F5 Professional Certification Program F5 Instructor Led Training Curriculum F5 Professional Certification Program Additional course details: Nexus Humans F5 Configuring BIG-IP APM - Access Policy Manager v13.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the F5 Configuring BIG-IP APM - Access Policy Manager v13.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Experienced system administrators and system engineers Overview By the end of the course, you should be able to meet the following objectives: List the use cases for VMware Aria Suite Lifecycle Deploy and configure VMware Aria Suite Lifecycle Manage certificates in VMware Aria Suite Lifecycle environments Create, manage, and scale VMware Aria Suite Lifecycle environments Add VMware Aria Suite products to VMware Aria Suite Lifecycle Manage VMware Aria Suite products with VMware Aria Suite Lifecycle Use VMware Aria Suite Lifecycle to perform content life cycle management Migrate a legacy VMware Aria Suite Lifecycle instance Explain the VMware Aria Suite Lifecycle component settings Troubleshoot day-to-day operations of VMware Aria Suite Lifecycle This two-day, hands-on training course focuses on installing, configuring, and managing VMware Aria Suite Lifecycle?, which manages products such as VMware Aria Operations?, VMware Aria Operations? for Logs, and VMware Aria Automation?. This course prepares you to perform Day 0 to Day 2 operations for your environment using VMware Aria Suite Lifecycle. Course Introduction Introductions and course logistics Course objectives Introduction to VMware Aria Suite Lifecycle Describe the use cases for VMware Aria Suite Lifecycle List the features of VMware Aria Suite Lifecycle List system requirements for VMware Aria Suite Lifecycle Use Easy Installer to deploy VMware Aria Suite Lifecycle VMware Aria Suite Lifecycle Configuration Create Certificate Signing Requests (CSRs) for VMware Aria Suite product instances Configure VMware Aria Suite Lifecycle settings Add certificates to VMware Aria Suite product instances Add VMware Aria Suite Lifecycle environments Add VMware Aria Suite product binaries Adding VMware Aria Suite Products Deploy a new VMware Aria Suite product Manage a VMware Aria Suite product using VMware Aria Suite Lifecycle Add an existing VMware Aria Suite product to an environment VMware Aria Suite Lifecycle Day 2 Operations Perform ongoing management tasks Monitor the health of the environment Use content from the marketplace Use VMware Aria Suite Lifecycle to perform content life cycle management VMware Aria Suite Lifecyle Migration Prepare a legacy VMware Aria Suite Lifecycle instance for migration Migrate VMware Aria Suite Lifecycle using Easy Installer Troubleshooting VMware Aria Suite Lifecycle Identify the VMware Aria Suite Lifecycle component settings Describe the procedure to generate and download the log bundle Use Linux commands to assist with troubleshooting VMware Aria Suite Lifecycle Recognize entries in commonly accessed VMware Aria Suite Lifecycle log files Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware Aria Suite Lifecycle: Install, Configure, Manage [V8.10] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware Aria Suite Lifecycle: Install, Configure, Manage [V8.10] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for network professionals who are looking to build their foundational knowledge of the ClearPass product portfolio This training combines the following classes into one five day workshop, preparing you for the ACCP certification: ACF-Aruba ClearPass Fundamentals IAC-Implementing Aruba ClearPass Overview Ability to setup ClearPass as a AAA server Demostrate Configuration Guest, Ongurad, Onboard and Profiling features Integrate with External AD Server Understand Monitoring and Reporting Demostrate Scaling and deployment of best practices It prepares participants with foundational skills in Network Access Control using the ClearPass product portfolio. This 5-day classroom session includes both modules and labs to teach participants about the major features of the ClearPass portfolio Intro to ClearPass BYOD High Level Overview Posture and Profiling Guest and Onboard ClearPass for AAA Policy Service Rules Authentication Authorization and Roles Enforcement Policy and Profiles Authentication and Security Concepts Authentication Types Servers Radius COA Active Directory Certificates Intro to NAD NAD Devices Adding NAD to ClearPass Network Device Groups Network Device Attributes Aruba Controller as NAD Aruba Switch Aruba Instant Monitoring and Troubleshooting Monitoring Troubleshooting Logging Policy Simulation ClearPass Insight Insight Dashboard Insight Reports Insight Alerts Insight Search Insight Administration Insight Replication Active Directory Adding AD as Auth Source Joining AD domain Using AD services External Authentication Multiple AD domains LDAP Static Host Lists SQL Database External Radius Server Guest Guest Account creation Web Login pages Guest Service configuration Self-registration pages Configuring NADS for Guest Guest Manager Deep Dive Web Login Deep Dive Sponsor Approval MAC Caching Onboard Intro to Onboard Basic Onboard Setup Onboard Deepdive Single SSID Onboarding Dual SSID Onboarding Profiling Intro to Profiling Endpoint Analysis Deep Dive Posture Intro to Posture Posture Deployment Options OnGuard Agent Health Collection OnGuard workflow 802.1x with Posture using Persistent/dissolvable agent OnGuard web LoginMonitoring and Updates Operation and Admin Users Operations Admin Users Clustering and Redundancy Clustering Redundancy LAB Licensing ClearPass Licensing Base License Applications Single Sign-On Deployment Options ClearPass Admin Login SSO Access Network SSO ASO-Auto-Sign On Configuration and Demo ClearPass Exchange Intro Examples General HTTP Palo Alto Firewall Configuration Case Study Objectives Discussion Advanced Labs Overview

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers System engineers Customers deploying and maintaining Cisco Unified Contact Center Express products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Provide a comprehensive overview of the Cisco Unified Contact Center Express product suite. This overview will cover descriptions of the product, compatibility, and hardware and software options, architecture, and sizing and ordering tools. Provide a complete description of the Cisco Unified CCX installation process, the configuration required with an overview of most common configuration web pages, and describe the call flow processes needed to establish a call on Cisco Unified CCX. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. Describe how to install, configure and use features found in Cisco Unified CCX Premium such as, Remote Monitoring, Outbound Dialer, Agent Email, Agent Web Chat, and Automatic Speech Recognition (ASR) and Text-to-Speech (TTS). Understand how to maintain and monitor a Cisco Unified CCX system This course, Deploying Cisco© Unified Contact Center Express (UCCXD) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX Cisco Unified CCX Scripting Understanding Script Editor Basics Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX

Duration 3 Days 18 CPD hours This course is intended for Security Engineers Network Engineers Overview Upon completion of this course, students will be able to: Deploy gateways using the Gaia web interface Configure a Security Policy Learn about managing and monitoring a secure network Upgrade and configure a Security Gateway to implement a virtual private network for both internal and external, remote users The growing frequency and sophistication of security threats makes protecting your organization more difficult every year. Check Point?s integrated products provide end-to-end security from the enterprise to the cloud to your mobile worker?s personal devices. They prevent and mitigate cyberattacks and limit the data theft that often results from these threats. Introduction to Check Point TechnologyDeployment PlatformsIntroduction to the Security PolicyMonitoring Traffic & ConnectionsNetwork Address TranslationUsing SmartUpdateUser Management & AuthenticationIdentity AwarenessIntroduction to Check Point VPNsSmartLog

Duration 3 Days 18 CPD hours This course is intended for Application Developer Data Modeler BI / BW Consultant Data Scientist Database Administrator SAP HANA Support Personnel Overview This course will prepare you to: Push down data intensive tasks to the SAP HANA database using SQL and SQLScript Understand how to code using advanced SQLScript techniques Follow recommended practices for writing optimal SQL and SQLScript Debug and analyze SQL and SQLScript code This course provides students with basic SQL knowledge or refreshes their SQL knowledge, and enables them to use basic and some advanced SQL techniques for querying and manipulating data in an SAP HANA database. Getting Started What is SQL and SQLScript? Understanding how ABAP developers work with SQLScript Understanding XS Advanced and HDI Working with Web IDE for SAP HANA Understanding the course data SQL Logic Container Creating user-defined functions Creating database procedures Trapping errors in SQLScript User defined libraries Declarative Logic Using declarative logic Imperative Logic Using imperative Logic Transactional Savepoints How to implement transactional savepoints Analytic Operations Using OLAP Analytic features Implementing Temporal Tables Working with Hierarchies Working with Hierarchies Troubleshooting and Best Practices Tools for troubleshooting Best Practices Appendix Starting from the beginning with SQL fundamentals Additional course details: Nexus Humans HA150 SAP HANA 2.0 SPS05 SQLScript for SAP HANA training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the HA150 SAP HANA 2.0 SPS05 SQLScript for SAP HANA course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.375 Days 26.25 CPD hours This course is intended for This course provides a jump start on learning material that relates to the CMMC program, and to the planned Certified Professional (CP) certification in particular. It discusses the CMMC program, the current CMMC Model, and other CMMC materials as they exist today. The course may be of interest to individuals who wish to pursue the CMMC-CP certification when it is released. It may also be useful to stakeholders in organizations who will be involved in CMMC assessments, and who wish to gain a general understanding of the program and its requirements for their business planning purposes Overview In this course, you will examine the current CMMC model (Version 1.02), framework, context, and application within the DoD, as well as the expectations and requirements that will be imposed upon organizations that do business with the DoD. It will also help you to identify threats to cybersecurity and privacy within an IoT ecosystem and implement appropriate countermeasures. You will gain the skills to: · Identify risks within the defense supply chain and the established standards for managing them. · Describe how the CMMC model ensures compliance with federal acquisition regulations. · Identify responsibilities of the CMMC Certified Professional, including appropriate ethics and behavior. · Identify regulated information and establish the Certification and Assessment scope boundaries for evaluating the systems that protect that regulated information. · Evaluate OSC readiness and determine the objective evidence you intend to present to the assessor. · Use the NIST 800-171A and CMMC Assessment Guide to assess objective evidence for processes and practices. · Implement and evaluate practices required to meet CMMC maturity level 1. · Implement and evaluate processes and practices required to meet CMMC maturity level 2. · Implement and evaluate processes and practices required to meet CMMC maturity level 3. · Identify processes and practices required to meet CMMC maturity levels 4 and 5. · Work through the logistics of a CMMC assessment, including planning for and conducting the assessment, as well as any follow-up processes, such as remediation and adjudication. The Cybersecurity Maturity Model Certification (CMMC), managed by the CMMC Accreditation Body (CMMC-AB), is a program through which an organization's cybersecurity program is measured by their initial and ongoing compliance with applicable cybersecurity practices as well as their integration of corresponding policies and plans into their overall business operations. By Fiscal Year 2026, all organizations providing products or services to the United States Department of Defense (DoD) must obtain at least a Maturity Level 1 certification under this program. Managing Risk within the Defense Supply Chain Topic A: Identify Threats to the Defense Supply Chain Topic B: Identify Regulatory Responses Against Threats Ensuring Compliance through CMMC Topic A: Identify Limitations of Self-Certification Topic B: Identify Benefits of CMMC Topic C: Describe the CMMC Model Architecture Performing the General Responsibilities of a CMMC CP Topic A: Identify Responsibilities of the CMMC CP Topic B: Demonstrate Appropriate Ethics and Behavior Identifying and Scoping Regulated Information Topic A: Identify Regulated Information Topic B: Establish the Certification and Assessment Scope Boundaries Initiating the Assessment Process Topic A: Evaluate Readiness Topic B: Determine Objective Evidence Assessing Objective Evidence Topic A: Assess the Practices Using the CMMC Assessment Guides Topic B: Assess the Processes Using the CMMC Assessment Guide Level 3 Implementing and Evaluating CMMC Level 1 TTopic A: Maturity Level 1 Domains and Practices Topic B: Determine Scope Boundaries at Maturity Level 1 Topic C: Perform a Maturity Level 1 Gap Analysis Topic D: Perform a Maturity Level 1 Evidence Validation Implementing and Evaluating CMMC Levels 2 and 3 Topic A: Process Maturity Requirements for CMMC Levels 2 and 3 Topic B: Maturity Level 2 Practices Topic C: Maturity Level 3 Practices Identifying CMMC Levels 4 and 5 Topic A: Maturity Level 4 Processes and Practices Topic B: Maturity Level 5 Processes and Practices Working Through a CMMC Assessment Topic A: Define the Assessment Logistics Topic B: Resolve Assessment Related Issues Appendix A: Additional Documentation the CP Should Study

Duration 1 Days 6 CPD hours This course is intended for Account and project managers Business liaisons Deployment engineers Managers overseeing CCE deployments Technical sales Overview After taking this course, you should be able to: Provide a high-level overview of the Cisco Contact Center portfolio List the key components within the Packaged Contact Center Enterprise (PCCE) architecture and their functions Describe how calls flow through PCCE using appropriate terms and naming conventions Introduce the tools used in the configuration, scripting, reporting and support of a PCCE deployment Identify advanced features available within the PCCE solution The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. Introduction to CCE Cisco Contact Center Basics Cisco Contact Center Fundamentals Functionality of PCCE Components Public Switched Telephone Network (PSTN) and Voice Gateways Cisco Unified Border Element (CUBE) Terms and Naming Conventions Used in CCE CCE Access Environment CCE Routing Configuration Access Tools Available in CCE Single Pane of Glass (SPOG) Cisco Intelligent Contact Management (ICM) Configuration Manager Discovering CCE Features Beyond Default Agent Management Agent Efficiency