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Unleash your data superpowers! Join our SQL Bootcamp: Database, Python & Javascript Training and go from zero to hero in record time. Did you know that SQL Training course are now among the top skills in demand worldwide? With the help of our SQL training course, you will learn how to write the same language as thousands of database experts. Enrol in this SQL course to learn how to handle huge datasets and evaluate actual data. This SQL training course is designed for students who want to become more proficient with SQL queries. You will learn about subjects including SQL fundamentals, environment setup, SQL analysis, building databases and tables, statements, and more with this package. What Courses You'll Get? Course 01: The Complete SQL from Scratch: Bootcamp Course 02: Python from Scratch Course 03: Javascript Programming for Beginners Learning Outcomes of SQL Training course Get introduced to the basics of SQL and environment setup. Learn how to create a database and table. Explore the statement basics and how to group them. Discover the most demanding programming language, Python, from scratch. Understand the fundamentals of Javascript. Key Highlights of the SQL Course: Lifetime Access to All SQL Learning Resources An Interactive, Online SQL Course Created By Experts in the SQL Field Self-Paced SQL courseand 24/7 Learning Support Free Certificate After SQL Course Completion SQL Bootcamp: Python, JavaScript, and Database Training Curriculum Breakdown: Course 01: The Complete SQL from Scratch: Bootcamp SQL Introduction Environment Setup Creating Database and Tables Statement Basics GROUP BY Statements JOINS Advanced Commands Databases and Tables Course 02: Python from Scratch Python Introduction Python Curriculum Overview Python Whats New Command line basics in python python installation Pycham-ce ide installation Setting up environment Running python code and more... Course 03: Javascript Programming for Beginners Introduction Project Files What is JavaScript? Running JS Code Variables Arithmetic Operators Conditional Statement and more... CPD 15 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This SQL course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in SQL. It is also great for professionals who are already working in SQL and want to get promoted at work. Career path Query Language Developer Server Database Manager SQL Database Administrator Python Developer Technical Consultant Project Implementation Manager Software Developer (SQL) Certificates 3 CDP Accerdited HARDCOPY Certificate Hard copy certificate - Included 3 CDP Accerdited HARDCOPY Certificate for Free. Delivery Charge: Inside the UK: £3.99 Outside UK: £9.99 3 CDP Accerdited PDF Certificate Digital certificate - Included 3 CDP Accerdited PDF Certificate for Free

Spring Boot 3.0 and MongoDB make quite the duo—clean architecture meets agile data management, with none of the usual chaos. This course has been crafted for those who appreciate structured logic, lightning-fast performance, and the occasional sense of relief when code behaves as expected. Whether you're designing microservices or working with APIs, Spring Boot 3.0 brings clarity to complex Java development. Paired with MongoDB’s flexible document model, this course gives you a deep technical grounding without ever overcomplicating the process. You’ll be walked through essential configurations, RESTful services, and powerful integration patterns with MongoDB—all with a focus on cleaner code, scalable solutions, and secure deployments. From dependency injection to working seamlessly with Spring Data, every step is designed to make the backend behave. No fluff, just solid development principles with the latest tools in your hands. If you’re looking to sharpen your backend logic using two of the most talked-about technologies in modern application development, this course ticks that box—elegantly, of course. Learning Outcomes: Gain a solid understanding of the Spring Boot and MongoDB frameworks and their capabilities. Learn how to set up and configure a MongoDB environment, and integrate it with a Spring Boot application. Understand the CRUD operations and how to perform them using both MongoDB and Spring Boot. Discover the advanced concepts of DBRef and Collections Relationships, OpenAPI integration, and Documents Queries. Learn how to use Query Methods to access and manipulate data in MongoDB. The Master Spring Boot 3.0 and MongoDB course is the ultimate guide to mastering these two powerful technologies. Designed for both newcomers and seasoned professionals, this course will provide you with a comprehensive understanding of the Spring Boot and MongoDB frameworks and their capabilities. You'll learn how to set up and configure a MongoDB environment, and integrate it with a Spring Boot application. The course covers a range of topics, from the basics of CRUD operations to the advanced concepts of DBRef and Collections Relationships, OpenAPI integration, and Documents Queries. By the end of the course, you'll be equipped with the skills and knowledge you need to succeed in this dynamic and competitive field. Master Spring boot 3.0 and MongoDB Course Curriculum Section 01: Introduction Section 02: Prepare the Mongo Environment Section 03: Mongo Terms Section 04: Bootstrapping the Application Section 05: CRUD Operations Section 06: DBRef and Collections Relationships Section 07: OpenApi integration Section 08: Documents Queries and Mongo Template Section 09: Query Methods How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Software developers who want to enhance their skills and knowledge in Spring Boot and MongoDB. Professionals who want to stay up-to-date with the latest technologies and trends in software development. Individuals who are new to the field and want to learn about Spring Boot and MongoDB. Entrepreneurs who want to build scalable and reliable software applications using Spring Boot and MongoDB. Anyone who wants to develop their skills in the software development industry. Career path Full-Stack Developer: £27,000 - £71,000 Software Engineer: £25,000 - £62,000 Senior Software Engineer: £43,000 - £90,000 Technical Lead: £53,000 - £119,000 Solutions Architect: £63,000 - £150,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Duration 2 Days 12 CPD hours This course is intended for This course is intended for system and network administrators or operators responsible for the installation, setup, configuration, and administration of the BIG-IQ system or management of BIG-IP devices and F5 products running on those devices. This course uses lectures and hands-on exercises to give participants real-time experience in configuring and using the BIG-IQ© product. Students are introduced to BIG-IQ, its interface, and its various functionality. We first look at administering and operating the BIG-IQ system itself, then detail how it is used to remotely manage BIG-IP devices running BIG-IP Local Traffic Manager (LTM). We then look configuring a BIG-IQ Data Collection Device (DCD) system and see how it is used for the remote storage and examination of BIG-IP log events and statistics. Module 1: BIG-IQ Overview BIG-IQ Centralized Management BIG-IQ Components BIG-IQ Core Functionality REST API BIG-IQ Data Collection Device (DCD) BIG-IP Cloud Edition (CE) Setting up the BIG-IQ System Module 2: Administering the BIG-IQ System Controlling Access to the BIG-IQ Creating, Authenticating, Configuring Users Backups Local Host Settings Configuring DNS, NTP, and SMTP Monitoring BIG-IQ, DCD, and BIG-IP Events with Alerts Monitoring BIG-IQ with iHealth Post Installation Issues; Licensing, Changing Management IP, Master Key, Restoring Backups Module 3: Managing BIG-IP LTM Devices BIG-IP LTM Device Discovery BIG-IP Device Backup Deploying to BIG-IP Devices Deployment and Deployment Logs Configuration Snapshots Managing BIG-IP Certificates Managing BIG-IP Licenses Monitoring BIG-IP Devices with iHealth Management of QKView Reports from Managed BIG-IP Devices Module 4: Setting Up the BIG-IQ Data Collection Device Custom Roles Types and Groups Setting up User Accounts with custom roles and privileges Managing BIG-IP DSC Discovery and management of BIG-IP Device Clusters (DSC) with BIG-IQ Administering BIG-IQ High Availability Configuration and management of BIG-IQ systems in a High Availability pair

Duration 5 Days 30 CPD hours This course is intended for System installersSystem integratorsSystem administratorsNetwork administratorsSolution designers Overview After taking this course, you should be able to:Describe the Cisco IOS XR software architecture, high availability components, and scalability featuresPerform basic configurations on a Cisco IOS XR routerDescribe Cisco IOS XR software operationsDescribe the configuration file systemPerform Cisco IOS XR software installationsConfigure AAA servicesConfigure NTPConfigure Simple Network Management Protocol (SNMP), telemetry, and loggingConfigure routing protocolsMonitor processesUse error messages and core dumps he Introduction to Cisco IOS XR (IOSXR100) v2.0 course introduces you to the features and functions of the Cisco© Internetwork Operating System (Cisco IOS©) XR Software operating system. You learn the fundamental concepts on which the operating system is based and Cisco IOS XR basic operations, system administration, and troubleshooting. Cisco IOS XR Software Overview Platform Overview Cisco IOS XR Architecture Cisco IOS XR High Availability Cisco IOS XR Software Configuration Basics Cisco IOS XR Configuration Operations Cisco IOS XR Initial Configuration Reviewing the Configuration Cisco IOS XR Software Operations Examining Configuration Operations Examining Configuration Rollback and Recovery Configuration File System Overview Examining the Binary Configuration Examining the Commit Database Examining the ASCII Configuration Examining the Nonvolatile Generation (NVgen) Files Verifying Cisco Fabric Services (CFS) Integrity Cisco IOS XR Software Installation Software Package Basics Installing Software Packages AAA Security AAA Fundamentals Task-Based Security Configuring a User Security Policy Authentication with Remote Servers Configuring Router to AAA Server Communication Configuring Authentication Terminal Access Controller Access-Control System Plus (TACACS+) Command Authorization Configuring Accounting AAA Troubleshooting Network Time Synchronization Network Time Protocol SNMP, Telemetry, and Logging Examining SNMP Examining Telemetry Examining Logging Basic Routing Configuration Configuring Intermediate System to Intermediate System (IS-IS) Configuring Open Shortest Path First (OSPF) Configuring Border Gateway Protocol (BGP) Configuring Routing Protocol for LLN (RPL) Policy Packet Filtering Access Control Lists Unicast Reverse Path Forwarding Management Plane Protection Monitoring Process Examining Processes and Threads Process Crashes Commands for Debugging Processes Restartability of Processes Process Monitoring Identifying Memory Problems Memory Depletion Core Dumps Core Dump Fundamentals Using Core Dump Information Additional course details: Nexus Humans Cisco Introduction to Cisco IOS XR v2.0 (IOSXR100) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Introduction to Cisco IOS XR v2.0 (IOSXR100) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for This course is designed primarily for customer engineers and systems engineers in the following job roles: Automation architect Automation engineer Consulting systems engineer DevOps engineer Network administrator Network architect Network consulting engineer Network design engineer Network engineer Network operator Network reliability engineer Sales engineer Site reliability engineer Systems engineer Technical solutions architect Overview After taking this course, you should be able to: Articulate the role network automation and programmability play in the context of end-to-end network management and operations Define and differentiate between waterfall and agile software development methodologies Interpret and troubleshoot Python scripts with fundamental programming constructs built for network automation use cases Describe how DevOps principles, tools, and pipelines can be applied to network operations Understand the role of network automation development environments and associated technologies such as Python virtual environments, Vagrant, and Docker Understand and construct HTTP-based API calls to network devices Articulate the differences among and common use cases for XML, JSON, YAML, and protobuf Construct and interpret Python scripts using the Python requests module to automate devices that have HTTP-based APIs Understand the role YANG plays in network automation Understand that a number of tools exist to simplify working with YANG models Describe the functionality of RESTCONF and NETCONF and the differences between them Construct Ansible playbooks to configure network devices and retrieve operational state data from them Build Jinja2 templates and YAML data structures to generate desired state configurations The Introducing Automation for Cisco Solutions (CSAU) v1.1 course gives you a broad overview of network automation skills. Through a combination of lecture and hands-on labs, you will learn the fundamentals of automation such as working on model-driven programmability solutions with Representational State Transfer Configuration Protocol (RESTCONF) and Network Configuration Protocol (NETCONF) protocols. The course also covers data formats and types, including Extensible Markup Language (XML), JavaScript Object Notation (JSON), Yaml Ain?t Markup Language (YAML), and Yet Another Next Generation (YANG), and their value in network automation, along with DevOps tools such as Ansible and Git. Course Outline Examining Network Management and Operations Exploring Software Development Methodologies Using Python for Network Automation Describing NetDevOps: DevOps for Networking Managing Automation Development Environments Introducing HTTP Network APIs Reviewing Data Formats and Data Encoding Using Python Requests to Automate HTTP-Based APIs Exploring YANG Using YANG Tools Automating Model-Driven APIs with Python Introducing Ansible for Network Automation Templating Configurations with Jinja2

Duration 2 Days 12 CPD hours This course is intended for This course is designed for post-sales audiences and is aimed at channel partners, customer network engineers and administrators whose interest is focused around designing a scalable infrastructure with the FlexPod. Overview Upon completing this course, you will be able to meet these overall objectives: Describe the FlexPod data center solutions and architecture Identify FlexPod workload sizing and technical specifications Describe the FlexPod deployment and management strategies The goal of this course is to evaluate the FlexPod solution design process in regards to the contemporary data center challenges. The course provides a comprehensive understanding of the reconnaissance and analytics to assess computing solution performance characteristics and requirements. In addition this course will describe the hardware components of the FlexPod and the process for selecting proper hardware for a given set of requirements. FlexPod Data Center Solutions and Architecture Describe data center elements Identify data center business challenges Identify data center environmental challenges Identify data center technical challenges Describe the data center consolidation trend Describe the FlexPod solution Identify the benefits of FlexPod Describe FlexPod platforms Describe FlexPod validated and supported designs Identify the supported Cisco UCS components Identify the supported Cisco Nexus switch components Identify the supported NetApp storage components FlexPod Workload Sizing and Technical Specifications Describe FlexPod performance characteristics Describe server virtualization performance characteristics Describe desktop virtualization performance characteristics Describe reconnaissance and analysis tools Describe the process for deploying analysis tools Configure the Microsoft MAP Toolkit Identify FlexPod Design components Describe FlexPod Sizing considerations Employ Cisco UCS Application Sizer Employ Cisco UCS VXI Resource Comparison tool Describe NetApp Solution Builder Sizing tool FlexPod Deployment and Management Strategies Describe key FlexPod LAN features Describe key FlexPod SAN features Identify FlexPod server provisioning features List FlexPod high availability features Describe supported FlexPod SAN features Describe FlexPod virtual storage tiering features Identify Cisco FlexPod validated designs Identify FlexPod data center with VMware vSphere 5.1 Identify FlexPod data center with VMware vSphere 5.1 with Cisco Nexus 7000 Identify FlexPod data center with Microsoft Private Cloud Enterprise Design Guide Identify FlexPod Select with Cloudera's Distribution including Apache Hadoop (CDH) Identify FlexPod Cisco Nexus 7000 and NetApp MetroCluster for multisite deployment Identify data center operations and management challenges Describe FlexPod validated management solutions Describe Cisco UCS Director turnkey solutions Identify Cisco UCS Director management types Describe Cisco UCS Director automation Describe self-service provisioning and reporting Identify the customer challenges and goals Describe the workload analysis Describe the component selection process Review the selected component Analyze the solution Additional course details: Nexus Humans Cisco Designing the FlexPod Solution (FPDESIGN) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Designing the FlexPod Solution (FPDESIGN) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course is as follows: System Engineers Network Engineers Technical Architects Technical Support Personnel Channel Partners Resellers Overview Upon completing the course, the learner will be able to meet these overall objectives: Describe Cisco SD-Access and how it relates to Cisco DNA Orchestrate a Cisco SD-Access solution using the Cisco DNA Center™ orchestration platform Use the Network Data Platform to demonstrate the assurance and analytics capabilities of SD-Access The Deploying Cisco SD-Access (ENSDA) v1.0 course is an instructor-led, lab based, hands-on course that teaches students how to successfully deploy the Cisco© Software-Defined Access (SD-Access) solution within their enterprise networks. The course discusses how Cisco SD-Access fits into the Cisco Digital Network Architecture (Cisco DNA?). It covers SD-Access fundamentals, provisioning, policies, wireless integration, border operations, and migration strategies. Module 1: Cisco SD-Access Overview Lesson 1: Exploring Cisco SD-Access Lesson 2: Describing the Cisco SD-Access Architecture Lesson 3: Exploring Cisco DNA Center Lesson 4: Configuring Underlay Automation Module 2: Cisco SD-Access Implementation Lesson 1: ISE Integration in DNA Center Lesson 2: Policy Provisioning Basics Lesson 3: Navigating and Managing the Policy Application Workflows Module 3: Cisco SD-Access Border Operations Lesson 1: Cisco SD-Access Deployment Models Lesson 2: Connecting the Fabric to External Domains Module 4: Wireless Integration Orchestration Lesson 1: Integrating Wireless with the Cisco SD-Access Solution Lesson 2: Workflow of Cisco SD-Access Wireless Lesson 3: Cisco SD-Access Wireless Network Design Lesson 4: Cisco SD-Access Wireless Basic Operation Module 5: Cisco SD-Access Assurance and Migration Lesson 1: Cisco Network Data Platform Lesson 2: Cisco SD-Access Migration Strategies

Duration 4 Days 24 CPD hours This course is intended for The primary audience for this course are as follows: Technical professionals, including system engineers, technical support personnel, channel partners, and resellers, who need to know how to deploy Cisco ASR 9000 Series routers in their network environment Overview Upon completing this course, the learner will be able to meet these overall objectives: Major features and benefits of a Cisco ASR 9000 Series router Major features and benefits of the Cisco IOS XR Software operating system Data flow through the Cisco ASR 9000 Series router Configure the Cisco ASR 9000, back out of configuration changes, and restore older versions of the configuration Install the Cisco IOS XR operating system, package information envelopes (PIEs), and software maintenance updates (SMUs) Enable multicast routing on a Cisco ASR 9000 Series router Configure Multiprotocol Label Switch-Traffic Engineering (MPLS-TE) on a Cisco ASR 9000 Series router Configure Layer 3 VPN services Configure Ethernet link bundles Configure local E-Line L2VPN Configure Ethernet over MPLS E-Line L2VPN Configure EoMPLS with pseudowire backup Configure local E-LAN L2VPN Configure link-based Ethernet operations, administration, and maintenance (E-OAM) Configure virtual private LAN service (VPLS) L2VPN Configure VPLS with Border Gateway Protocol (BGP) autodiscover Configure service-based connectivity fault management (CFM) Multiple Spanning Tree-Access Gateway (MST-AG) Configure Layer 2 multicast features Basic QoS implementation How to configure and verify network virtualization (nV) on the ASR 9000 series In this 4-day course, Cisco Aggregation Services Router 9000 Series Essentials (ASR9KE), you will learn about the features and functions of the Cisco ASR 9000 Series platforms. Through a combination of lecture and hands-on labs, you will gain an understanding of all major aspects of the platform, including hardware; software; Layer 2 and Layer 3 services; Layer 2 and Layer 3 multicast; operations, administration, and management (OAM); quality of service (QoS) features; and network virtualization. Course Outline Introduction to the Cisco ASR 9000 Aggregation Series Cisco ASR 9000 Hardware Cisco IOS XR Software Overview Cisco IOS XR Software Basics Cisco IOS XR Software Installation Cisco IOS XR Software Operations Cisco IOS XR Routing Protocols Layer 3 Multicast Cisco IOS XR MPLS Cisco IOS XR Layer 3 VPN Cisco ASR 9000 Layer 2 Architecture Cisco ASR 9000 Point-to-Point Layer 2 Services Cisco ASR 9000 Multipoint Layer 2 Services Cisco ASR 9000 Operations, Administration, and Maintenance Cisco ASR 9000 Layer 2 Multicast Cisco ASR 9000 QoS Cisco ASR 9000 Network Virtualization Additional course details: Nexus Humans Cisco ASR 9000 Aggregation Services Router Series Essentials v6.1 (ASR9KE) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco ASR 9000 Aggregation Services Router Series Essentials v6.1 (ASR9KE) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is intended for Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers, System and technical support engineers, Day 1 and Day 2 support personnel, and Customers deploying and maintaining Cisco Unified CCX Overview Upon successful completion of this course, students will be able to create utilize advanced techniques in scripting and Cisco Unified CCX functionality The student will explore advanced techniques in scripting and Cisco Unified CCX functionality. During this five day class students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX. Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment. Gateways. Routers. Cisco Unified Communications Manager. Cisco Unified CCX. Script Editor. Cisco Finesse. Cisco Unified Intelligence Center. Cisco Unified CCX Agent. External Servers. Cisco Unified CCX System Cluster Components. Engine. Database Server. Call Flow Terms. The Call Flow. The Debug Process Reactive. Non-Reactive Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script. Resource Group Routing. Defining the Contact Service Queue. Create a Simple ACD routing script Common Scripting Concepts Prompt Management. Using the Default Script. Terminating a Call and Ending a Script. Abandon Rates. Exception Handling. Script Interruptions. Check Agent Availability before and after entering queue. Using Java Methods for Holiday and Time of Day routing Accessing an External Database Database architecture and supported databases. Setting up the Database Subsystem. Using Database script steps Skills Based Routing Appling skills to agents. Defining the Contact Service Queue. Specifying the CSQ in the Script Advanced ACD Routing Overflow Routing. When to Overflow. How to get the Data Needed for Making Decisions. Describe Methods of Overflowing Basic ACD Callback Options Setup the Email Subsystem. Script for Email Notification. Script for Leaving a Recorded Message. Script for Callback when Queue Times have Decreased Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse. Define a Call Variable Layout in Cisco Finesse. Define ECC Variables in the script editor. Set Enterprise Data in the script. Define Session Management. Setup Session Management. Use Session Management to Pass Variable Information Between Scripts Advanced ACD Callback Options Leave Queued Message with an Option for Callback. Scheduled Callback

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Course Objectives Identify the basic components and operations of the Unified CCE solution. Configure and script a basic UCCE CVP deployment. Perform the ICM configuration tasks required to support basic agent functionality. Build and test a basic ICM script utilizing microapps. Configure and script UCCE to support reporting requirements, precision queuing and RONA. Identify how to successfully deploy the CVP VXML component in a Unified CCE solution. Generate basic reports using Cisco Unified IC. The Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1) v2.0 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound/outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: UCCE Configuration and Scripting Module 3: Unified CCE Inbound Agent Considerations Module 4: Unified CCE IVR/VRU Functionality Module 5: Additional UCCE Considerations Module 6: VXML Implementation Module 7: Cisco Unified Intelligence Center Reporting