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2064 IT Certifications courses in Cardiff delivered Online

Azure - SQL

By iStudy UK

SQL Azure is Microsoft's cloud database service. Based on SQL Server database technology and built on Microsoft's Windows Azure cloud computing platform, SQL Azure enables organizations to store relational data in the cloud and quickly scale the size of their databases up or down as business needs change.  This Azure - SQL focuses primarily on Azure SQL Database as a database service that can quickly and efficiently scale to meet demand, is automatically highly available, and supports a variety of third party software. Learn how to deploy relational and non-relational databases in the cloud and explore the breadth of Azure's data services, from a single database instance to a massive scale data warehouse for working with Big data. You'll gain an understanding of how to configure firewall rules, manage log-ins and users, as well as roles and permissions, perform a database restore, and generally secure an Azure SQL database. Finally, you'll be introduced to Azure SQL Data Warehouse, a fully managed and scalable cloud service, that is compatible with other Azure offerings, such as Machine Learning and Data Factory, as well as existing SQL Server tools. What Will I Learn? Overview and provision Azure SQL Connect to Azure SQL DB and Migrate DB to Azure Work with SQL security and metrics Configure SQL DB auditing Copy and export a database Use DB Self-Service Restore and SQL DB Geo-Replication Who is the target audience? Students wanting an understanding of Azure SQL and to build their skills. Requirements Basic understanding of Azure and SQL concepts Introduction Introduction FREE 00:02:00 Azure SQL Azure SQL 00:02:00 Provisioning Azure SQL 00:06:00 Connecting to Azure SQL DB 00:08:00 Migrating to Azure DB 00:06:00 Understanding SQL Security 00:03:00 Understanding SQL DB Metrics and Auditing 00:05:00 Backing Up and Protecting your Database 00:05:00 Using SQL DB Geo-Replication 00:03:00 Conclusion Course Recap 00:02:00 Course Certification

Azure - SQL
Delivered Online On Demand42 minutes
£25

Azure - Azure Storage

By iStudy UK

Azure Storage is Microsoft's cloud storage solution for modern data storage scenarios. Azure Storage offers a massively scalable object store for data objects, a file system service for the cloud, a messaging store for reliable messaging, and a NoSQL store.  This Azure - Azure Storage is designed to instruct you on Azure, and specifically how it pertains to containers. In this course, you will gain a comprehensive overview of storage in Azure. The course will teach you how to work with Azure storage accounts. You will learn how to expose file shares to multiple VMs in Azure at the same time. It guides you the procedures of using Blob storage, File Storage, and Content Delivery Network. Additionally, you will know how to monitor the storage and look at Azure File Sync. You will also review CDN profile. Finally, the course teaches you how to work with Backup Vault and site Recovery. What Will I Learn? Work with Azure storage accounts Use Blob Storage Use Content Delivery Network Work with Backup Vault and Site Recovery Requirements Some prior knowledge in Azure is required, or the completion of Introduction to Azure course Introduction Introduction FREE 00:03:00 Working with Storage Azure Storage Overview 00:03:00 Working with Azure Storage Accounts 00:09:00 Storage Access 00:05:00 Using Azure Blob Storage 00:06:00 Using Azure File Storage 00:04:00 Azure File Sync 00:10:00 Monitoring Storage 00:03:00 Content Delivery Network 00:03:00 CDN Profile 00:06:00 Azure Backup Vault 00:04:00 Azure Site Recovery 00:03:00 Conclusion Course Recap 00:03:00 Course Certification

Azure - Azure Storage
Delivered Online On Demand1 hour 2 minutes
£25

Data Bundle Course

By iStudy UK

Are interested in understanding and protecting big data? Do you want to utilize any data that have been presented to you to its full extent? This Bundle Course will solve all of your problems!  Interpreting data is of immense importance when you handling data. Only then you can fully use it to your business. At the same time when you use data online, there is always a chance that your data can be stolen. Learn how to protect your information in this data bundle course. Make you own database and reap its benefits. In this course, you will know how to create your database and database user.You will then master how to import database tables since most new scripts come with a built-in installer, the scripts create all database, but when the time comes that there is no installer provided, then you have to create one manually. Upon completion of the course the students will possess a solid knowledge of data protection law, as well as an understanding of the practical implications for different organisations. Course Highlights Data Bundle Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Data Bundle Course into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Data Bundle Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Data Bundle Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Data Bundle Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Module 1: Database Basics What is a Database FREE 01:00:00 Definition of Terms FREE 01:00:00 Database Users and Languages 01:00:00 Components of a Database System 01:00:00 Basic Set Concepts 01:00:00 Relations as a Database 01:00:00 Relational Database Operators 01:00:00 Database keys 01:00:00 Module 2: Understanding Big Data What Is Big Data? Hint: You're a Part of It Every Day FREE 01:00:00 Why Is Big Data Important? FREE 01:00:00 Why IBM for Big Data? 01:00:00 All About Hadoop: The Big Data Lingo Chapter 01:00:00 InfoSphere BigInsights: Analytics for Big Data at Rest 01:00:00 IBM InfoSphere Streams: Analytics for Big Data in Motion 01:00:00 Module 3: Data Protection Why Internet Marketers Need More Protection FREE 01:00:00 You Can't Be Anonymous FREE 00:15:00 Start With Basic Security Measures 01:00:00 Using Disclaimers 01:00:00 Proper Use Of Email 01:00:00 Protecting Product Rights 01:00:00 Protecting Your Website 01:00:00 Terms Of Use Or Service 00:30:00 Privacy Policy 01:00:00

Data Bundle Course
Delivered Online On Demand21 hours 45 minutes
£25

Accredited Web Development Complete Course

By iStudy UK

The Complete guide for Web Development Looking for variety, good pay and career progression? Interested in learning Web developing? Then you have hit the jackpot! The demands are high for web developers as companies try to supersede their competitors' digital presence and e-commerce functionalities. Web developers build and maintain websites and web applications. Although their work usually focuses solely on the underlying software and databases, some web developers work on the interface and visual design while others work on both. In all cases a web developer's primary task is creating reliable and high performing applications and services, which can be accessed over the internet. Web development is also one of the most fastest growing sector of Software development, so the you can guarantee that a job as a Web developer will always be available as long as you keep up with the trend in technology. Accredited Web Development Complete Course is the complete guide on becoming a professional Web Developer and will make you learn all skills demanded by a company when they hire their own Web developer. So take this course and enhance your skills and become a professional Web developer. Course Highlights Accredited Web Development Complete Course is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Accredited Web Development Complete Course into 263 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 5 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Accredited Web Development Complete Course Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Accredited Web Development Complete Course is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Accredited Web Development Complete Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume.

Accredited Web Development Complete Course
Delivered Online On Demand4 days
£25

.NET Developer with HTML Basic and JavaScript

By Compliance Central

All in One Bundle Special Discount Offer Are you looking to enhance your .NET Developer with HTML Basic and JavaScript skills? If yes, then you have come to the right place. Our comprehensive courses on .NET Developer with HTML Basic and JavaScript will assist you in producing the best possible outcome by learning the .NET Developer with HTML Basic and JavaScript skills. CPD Accredited courses you will get: Course 01: Asp.Net Webforms from Scratch for Beginners Course 02: Time Management Skills Course 03: Office Skills The .NET Developer with HTML Basic and JavaScript bundle is for those who want to be successful. In the .NET Developer with HTML Basic and JavaScript bundle, you will learn the essential knowledge needed to become well versed in .NET Developer with HTML Basic and JavaScript . Our .NET Developer with HTML Basic and JavaScript bundle starts with the basics of .NET Developer with HTML Basic and JavaScript and gradually progresses towards advanced topics. Therefore, each lesson of this .NET Developer with HTML Basic and JavaScript is intuitive and easy to understand. Why would you choose the .NET Developer with HTML Basic and JavaScript course from Compliance Central: Lifetime access to .NET Developer with HTML Basic and JavaScript courses materials Full tutor support is available from Monday to Friday with the .NET Developer with HTML Basic and JavaScript course Learn .NET Developer with HTML Basic and JavaScript skills at your own pace from the comfort of your home Gain a complete understanding of .NET Developer with HTML Basic and JavaScript course Accessible, informative .NET Developer with HTML Basic and JavaScript learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the .NET Developer with HTML Basic and JavaScript bundle Study .NET Developer with HTML Basic and JavaScript in your own time through your computer, tablet or mobile device Curriculum of Course 01: Asp.Net Webforms from Scratch for Beginners Web Programming Introduction HTML Basic and JavaScript ASP.NET Introduction & Environment Setup ASP.NET Architecture CSS & Themes Page Redirection Master Pages and Common URL's Writing Validation Controls ASP.NET State Management WebConfiguration File & Global.asax Authentication and Authorization Insert Update Delete Data Bound Controls Login Form Using OTP AJAX implementation on ASP.NET Debug Tools Usage in Visual Studio Mapping and Routing Build and Publish Web Application IIS Internet Information Services and Deploy Web Application HTTP to HTTPS Configuration BONUS LECTURE: What Next? Curriculum of Course 02: Time Management Skills Module 01: Importance and Benefits of Time Management Module 02: Assess Your Current Work Practice Module 03: Identifying the Priorities Module 04: Say 'No' to Procrastination Module 05: Set Your Goals Module 06: Plan the Work Module 07: Work the Plan Module 08: Effective Time Management Techniques Module 09: Combat the Time Wasters Module 10: Time Management for Creative Work Module 11: The Art of Anticipating Module 12: Avoid Time Leaks Curriculum of Course 03: Office Skills Module 01: Core Office Skills Module 02: Self-Management Module 03: Organizing and Planning (i) Module 04: Organizing and Planning (ii) Module 05: Rapport Building CPD 30 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The .NET Developer with HTML Basic and JavaScript bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in .NET Developer with HTML Basic and JavaScript . It is also great for professionals who are already working in .NET Developer with HTML Basic and JavaScript and want to get promoted at work. Requirements To enrol in this .NET Developer with HTML Basic and JavaScript course, all you need is a basic understanding of the English Language and an internet connection. Career path The .NET Developer with HTML Basic and JavaScript course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to .NET Developer with HTML Basic and JavaScript. Certificates 3 CPD Accredited PDF Certificate Digital certificate - Included Get 3 CPD accredited PDF certificate for Free. Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

.NET Developer with HTML Basic and JavaScript
Delivered Online On Demand15 hours
£12

Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for Deployment engineer Sales engineer Overview After taking this course, you should be able to: Examine components, protocols, and variables that influence selection of the design and sizing of a PCCE deployment Identify concepts necessary to create CCE system design specifications and deployment plans Configure an advanced VXML application implementing DB lookup functionality and digit collection; use Call Studio and CCE Scripting tools to present call data collected from the caller to the gent desktop Discover how to install CCE software Administer CA signed security certificates to support the successful addition of a PCCE site Identify the tasks associated with adding Remote Site functionality to the PCCE environment Discuss integration of the CUIC, LiveData, and Finesse reporting environments Configure the PCCE Dial Plan end-to-end, incorporating the use of Cisco Unified Border Element (CUBE), Cisco Unified SIP Proxy (CUSP), Cisco Virtualized Voice Browsers (VVBs), Voice XML (VXML) Gateways (GW), and Significant Digits Examine concepts necessary to create CCE system design specifications and deployment plans Create a series of routing scripts using PCCE Configure Single sign-on for Unified CCE The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2?3 solution support. The focus is on Day 1 support for a new CCE deployment. Planning a Cisco Packaged Contact Center Enterprise Deployment Packaged CCE Component Overview Call Flows Review Staging a Packaged CCE Deployment PCCE Deployment Planning and System Design Specification Software Compatibility and OS Requirements Preparing CCE Software for Installation General Considerations and System Requirements Active Directory Considerations Administering Security Certificates Security Certificate Overview Install and Configure Certificate Authority Introducing the Packaged CCE Integration Wizard PCCE Inventory and Service Accounts Run the PCCE Wizard Adding a Site to Packaged CCE Adding a Site to Packaged CCE PCCE Remote Site Overview Remote Site Security Certificate Considerations Integrating Cisco Unified Intelligence Center, LiveData, and Finesse Compare Real Time vs. Live Data Complete Cisco Unified Intelligence Center Integration Personalizing the Packaged CCE Dial Plan CCE Dial Plan Components Ingress Gateway and Cisco Unified Border Element Dial Plans Configuring to Validate Deployment Configuring to Validate Deployment Confirm Configuration Readiness Cisco Unified Communications Manager Administration Scripting for Packaged Contact Center Enterprise Configure Script Editor Use Microapps Configuring Single Sign-On SSO Overview Configure SSO Prerequisites Additional course details: Nexus Humans Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Cisco Implementing Cisco Contact Center Enterprise v2.0 (CCEI)
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Deploying Cisco Unified Contact Center Enterprise v2.0 (DUCCE)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Channel Partner/Reseller Customer Employee Overview Upon completing this course, the learner will be able to meet these overall objectives: These are the ones listed in the Objectives Table I put together: Identify the basic components and operations of the Unified CCE solution. Use the available UCCE tools to complete a basic UCCE system installation. Discuss the installation and configuration steps required to support agent functionality in a UCCE deployment. Install a basic CCE VXML Solution. Install, configure and run a CCE Outbound Option Campaign. Describe how to support CCE. Deploying Cisco Unified Contact Center Enterprise (DUCCE) v2.0 is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting. Course Outline Module 1: Cisco Unified Contact Center Enterprise v10 Foundations Module 2: Preparing UCCE for Basic IVR Scripting Module 3: Preparing UCCE for Basic Agent Functionality Module 4: Installing and Configuring CCE VXML Solution Module 5: Installing CCE Outbound Option Module 6: Supporting CCE

Cisco Deploying Cisco Unified Contact Center Enterprise v2.0 (DUCCE)
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Intersight Overview (DCISO)

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for The primary audience for this course is as follows: System administrators Technical solutions architects Systems integrators Channel partners Value-added resellers Customer sales engineers DevOps engineers Sales engineers Systems engineers Technical solutions architects Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand Cisco UCS Management in Cisco Intersight Describe the Cisco UCS Platform including Cisco X-Series Understand Cisco Intersight Workload Optimizer Explain Kubernetes Orchestration with Cisco Intersight Kubernetes Service (IKS) and Cisco UCS Perform Automation Using Cisco Intersight Create Intersight Elements Using Terraform Manage Intersight Using the API Cisco Intersight Overview (DCISO) is a 3-day instructor led course that builds your experience with the administration of Cisco Unified Computing System (UCS) X-Series servers, including using Cisco Intersight for UCS management. This course covers architecture, configuration, and operation of Cisco Intersight©, and is designed to serve the needs of engineers seeking to understand the capabilities of Cisco Intersight for managing data centers from a single management platform.This course will help you:Use SaaS or on-prem version of Cisco Intersight to enable IT organizations to analyze, simplify, and automate their environments in more advanced ways than the prior generations of toolsGain hands-on experience using Cisco IntersightUnderstand the X-Series, B-Series, and C-Series product line similarities and differencesDescribe Cisco Intersight and how it can be used to manage UCS and Cisco Hyperflex©Understand the process for upgrading firmware with Cisco IntersightAdministering server profiles, pools, and policies with Cisco IntersightDescribe how to get started with Cisco Intersight programmability Course Outline Describing Cisco UCS Management in Cisco Intersight Describing the Cisco UCS Platform Describing Cisco Intersight Workloads Describing Automation Options Using Cisco Intersight Additional course details: Nexus Humans Cisco Intersight Overview (DCISO) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Intersight Overview (DCISO) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Cisco Intersight Overview (DCISO)
Delivered OnlineFlexible Dates
Price on Enquiry

CUIC11.6AU-Cisco Unified Intelligence Center 11.6 for Advanced Users

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for The primary audiences for the course are as follows: Cisco technical customers (IT, telephony members, etc.) Cisco technology partners Cisco employees Overview Upon completing this course, the learner will be able to meet these overall objectives: Describe the CUIC High-Level Architecture and Deployment considerations Understanding Cisco Unified Intelligence Center Security, License Types and User Security Describe the installation and function of both the Controller Node Member Nodes. CUIC Configurations as well as how to upgrade the product is discussed. Managing Cisco Unified Intelligence Center Components Understanding Cisco Unified Intelligence Center Administration Describe what a Value List is and its function in CUIC Describe how Value Lists are created Describe what a Collection is and when you would use it when running reports Describe what are Report Definitions Describe the creation of Report Definitions and how to build a new Report using the new Report Definition The Cisco Unified Intelligence Center 11.6 for Advanced Users v1.1 (CUIC11.6AU v1.1) course is a 2-day instructor-led training (ILT) course. Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution, designed to simplify the task of creating and modifying reports. It also can manage disparate data sources and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families. Cisco Unified Intelligence Center Overview for the Advanced User Understanding Cisco Unified Intelligence Center Deployment Considerations Understanding Cisco Unified Intelligence Center Security, License Types and User Security Installing Cisco Unified Intelligence Managing Cisco Unified Intelligence Center Components Understanding Cisco Unified Intelligence Center Administration Using CUIC Value Lists and Collections as well as Report Definitions Using Value Lists and Collections Using Report Definitions

CUIC11.6AU-Cisco Unified Intelligence Center 11.6 for Advanced Users
Delivered OnlineFlexible Dates
Price on Enquiry

Cisco Unified Contact Center Enterprise Advanced Administration v11.5 (UCCE-AA)

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Cisco Unified Communications system channel partners and resellers. • System and technical support engineers. • Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. • Apply advanced scripting principles using the expression editor and custom functions and implement silent monitoring and recording. • Understand Cisco Finesse administration and how to set up reason/wrap-up codes, desktop layout, custom variables, and workflow applications and implement Finesse IP Phone Agent. • Understand and implement VoiceXML applications and configure access to an external database via the VXML Server. • Understand the concepts behind translation routing to include when, why, and how to implement translation routing in a Cisco Unified CCE or traditional ICM environment. • Implement Cisco Unified CCE Options including Cisco Outbound dialing, Courtesy Callback, Agent Greeting/Whisper announcements, and Mobile Agent. • Understand advanced CUIC reporting concepts including administration, importing reports, and custom reporting. Helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Implementing Business Rules Lesson 1: Advanced Scripting and Routing Lesson 2: ICM Scripting Variables, Expressions, Formulas and Functions Lesson 3: Silent Monitoring and Recording Lesson 4: Advanced CVP Configurations Using Finesse Administration Lesson 1: Finesse Overview Lesson 2: Finesse Administration Lesson 3: Finesse IP Phone Agent Using CVP VoiceXML Applications Lesson 1: Basic VoiceXML Functionality Lesson 2: Using Call Studio Lesson 3: ICM Scripting for VoiceXML Applications Translation Routing Lesson 1: Traditional Translation Routing Lesson 2: Translation Routing to CVP Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Courtesy Callback Lesson 3: Agent Greeting/Whisper Announcements Lesson 4: Mobile Agent CUIC Reporting for the Advanced User Lesson 1: CUIC Overview Lesson 2: CUIC Administration Lesson 3: Importing and Using CVP Reports Lesson 4: Custom Reporting

Cisco Unified Contact Center Enterprise Advanced Administration v11.5 (UCCE-AA)
Delivered OnlineFlexible Dates
Price on Enquiry