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In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Are you confident your organisation could cope if a bad news story went viral and you were besieged by the media? Would you be able to fend off a determined and aggressive journalist, take control and deliver your key messages? Our crisis communications courses show you how to cope when your organisation is under fire, and protect your good name. We can: Train your spokespeople to handle challenging interviews, pitting their wits against a hostile reporter Train your PR team to manage communications during an unfolding crisis Deliver a fast-paced crisis simulation where your team have to decide how to handle the press during an unfolding emergency Facilitate a crisis strategy workshop, where we work together to develop your crisis communications strategy All of our crisis communications courses are bespoke, so we will design each one to meet your specific needs. Areas we can cover include: How a crisis can escalate in seconds How journalists respond to bad news stories How to develop effective key messages & write holding statements How to manage your social media How to take control of an interview and get your message across How to handle press conferences and doorsteps Venue We deliver courses in the most appropriate format for your circumstances – whether face to face or online. Face to face courses are portable: they can be held in purpose-built studios, at your own offices or at an external venue. In the latter two cases, we create a mock studio for the practical exercises. Online courses give you flexibility and enable you to offer training to delegates from all over the world. We have run virtual courses for people from the Far East, South Asia, North America and Europe, as well as the UK.

Give a compliment to your career and take it to the next level. This HR and Crisis Communication will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this HR and Crisis Communication will help you keep ahead of the pack. The HR and Crisis Communication incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and essential knowledge, reaching out to the level of expertise required for your position. Further, this HR and Crisis Communication will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the HR and Crisis Communication, you can equip yourself with the essentials to keep you afloat into the competition. Along with this HR and Crisis Communication course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This HR and Crisis Communication Bundle Consists of the following Premium courses: Course 01: HR - Crisis Communication Course 02: HR Management Level 3 Course 03: HR And Recruitment Consultant Training - Level 4 Course 04: Payroll Management - Diploma Course 05: Employment Law Level 3 Course 06: Performance Management Course 07: Workplace Confidentiality Course 08: Conflict Management Course 09: Leadership & Management Diploma Course 10: GDPR Course 11: Workplace Confidentiality So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery inside the U.K. is Free. International students have to pay a £3.99 postal charge. Curriculum of Bundle Course 01: HR - Crisis Communication Module 01: Crisis and HR Manager Module 02: Planning and Managing Communication Module 03: Effective Communication Module 04: Preparing for a Crisis Module 05: Communication During and After a Crisis Module 06: Building a Crisis Resilient Workforce Course 02: HR Management Level 3 Module 01: Introduction to Human Resource Module 02: Employee Recruitment and Selection Procedure Module 03: Employee Training and Development Process Module 04: Performance Appraisal Management Module 05: Employee Relations Module 06: Motivation and Counselling Module 07: Ensuring Health and safety at the Workplace Module 08 : Employee Termination Module 09: Employer Record and Statistics Module 10: Essential UK Employment Law Course 03: HR And Recruitment Consultant Training - Level 4 Module 1 - Introduction to Recruitment: Importance and Implications Module 2 - An Overview of the Recruitment Industry Module 3 - The UK Recruitment Legislation Module 4 - Sales and Selling in the Recruitment Industry Module 5 - The Recruitment Process Module 6 - Key Performance Indicators for the Recruitment Industry Module 7 - Candidate Attraction for Recruitment Module 8 - Candidate Management Module 9 - Candidate Interview Processes Module 10 - Client Acquisition Module 11 - Client Strategy in the Recruitment Sector Module 12: Client Management Module 13 - Steps to Starting and Running a Successful Recruiting Service Course 04: Payroll Management - Diploma Sage 50 Payroll for Beginners Module 1: Payroll Basics Module 2: Company Settings Module 3: Legislation Settings Module 4: Pension Scheme Basics Module 5: Pay Elements Module 6: The Processing Date Module 7: Adding Existing Employees Module 8: Adding New Employees Module 9: Payroll Processing Basics Module 10: Entering Payments Module 11: Pre-Update Reports Module 12: Updating Records Module 13: e-Submissions Basics Module 14: Process Payroll (November) Module 15: Employee Records and Reports Module 16: Editing Employee Records Module 17: Process Payroll (December) Module 18: Resetting Payments Module 19: Quick SSP Module 20: An Employee Leaves Module 21: Final Payroll Run Module 22: Reports and Historical Data Module 23: Year-End Procedures Sage 50 Payroll Intermediate Level Module 1: The Outline View and Criteria Module 2: Global Changes Module 3: Timesheets Module 4: Departments and Analysis Module 5: Holiday Schemes Module 6: Recording Holidays Module 7: Absence Reasons Module 8: Statutory Sick Pay Module 9: Statutory Maternity Pay Module 10: Student Loans Module 11: Company Cars Module 12: Workplace Pensions Module 13: Holiday Funds Module 14: Roll Back Module 15: Passwords and Access Rights Module 16: Options and Links Module 17: Linking Payroll to Accounts Course 05: Employment Law Level 3 Module 01: Basic of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection Course 06: Performance Management Section 01: Introduction Section 02: Performance Section 03: Key Performance Indicators Section 04: Reporting Section 05: Rewarding Section 06: Conclusion Course 07: Conflict Management Unit 01: Introduction Unit 02: Understand the Keys to Conflict Unit 03: How Misunderstandings Arise and the Solution Unit 04: Personality Types in Conflict Unit 05: Escalation of Conflict Unit 06: De-escalating Conflict Unit 07: Closing Section Course 08: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 09: Preventing Workplace Violence and Harassment Level 3 Workplace Management: Violence Workplace Management: Harassment Course 10: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 11: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this HR and Crisis Communication bundle. Requirements This HR and Crisis Communication course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Sharpen your media skills with award-winning trainer Paul Pennington! Our online course offers practical video tutorials and comprehension tests to help you master communication, interviews, and crisis messaging. Perfect for professionals!

Duration 5 Days 30 CPD hours This course is intended for IS Security Officers IS Managers Virtualization Engineers and Managers Cloud Security Managers Overview Upon completion, the Certified Digital Forensics Examiner candidate will be able to competently take the CDFE exam. The Certified Digital Forensics Examiner, C)DFE certification is designed to train Cyber Crime and Fraud Investigators. Students are taught electronic discovery and advanced investigation techniques.ÿ This course is essential to anyone encountering digital evidence while conducting an investigation. Mile2?s Certified Digital Forensics Examiner training teaches the methodology for conducting a computer forensic examination. Students will learn to use forensically sound investigative techniques in order to evaluate the scene, collect and document all relevant information, interview appropriate personnel, maintain chain-of-ðcustody, and write a findings report. Through the use of a risk-based approach, the C)DFE is able to implement and maintain cost-effective security controls that are closely aligned with both business and industry standards. Course Outline Computer Forensic Incidents Investigative Theory Investigative Process Digital Acquisition and Analysis Disks and Storages Live Acquisitions Windows Forensics Linux Forensics Mac Forensics Examination Protocols Digital Evidence Protocols Digital Evidence Presentation Laboratory Protocols Specialized Artifact Recovery eDiscovery and ESI Mobile Forensics Incident Handling Reporting Additional course details: Nexus Humans C)DFE - Certified Digital Forensics Examiner Mile 2 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the C)DFE - Certified Digital Forensics Examiner Mile 2 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

20-in-1 CPD Certified Diploma | +Gifts: 20 Free PDF Certificates| Lifetime Access | Learner Support

The Management's Guide to Understanding Risk Management Decisions in Cybersecurity and Information Technology (IT)!

Step into the fascinating world of 'Geospatial Technology, Remote Sensing, and Web Mapping,' where learning becomes an exciting voyage. This course is not your typical academic roadmap; it's a dynamic adventure that plunges you into the intricate dance between technology and geography. From untangling the threads of Geographic Information Systems (GIS) Basics to harnessing the capabilities of Remote Sensing, each module unfolds as a thrilling chapter in your expedition toward spatial expertise. Envision not just absorbing knowledge but actively shaping the landscape of the future. This course isn't a lecture; it's an invitation to embark on a daring escapade, challenging you to lead the charge in spatial exploration. Join us and redefine the boundaries where data and vision collide. In this educational escapade, modules don't unfold; they reveal themselves like captivating tales, guiding you through the technological evolution. Traverse the landscapes of spatial data management, waltz through the artistry of web-based mapping, and immerse yourself in the wizardry of geospatial programming. This isn't just about accumulating information; it's about emerging as a pioneer, armed with skills that defy convention. Enlist now to navigate a future where every data point holds the promise of revelation, and every map transforms into a canvas of possibilities. Learning Outcomes Develop an in-depth understanding of Geospatial Technology, bridging the gap between theory and hands-on applications in real-world projects. Master the essentials of Geographic Information Systems (GIS), skillfully utilizing spatial data for insightful analysis and decision-making. Cultivate expertise in spatial data management, ensuring the efficient organization of geospatial information. Explore advanced spatial analysis techniques, extracting meaningful insights from intricate geographic datasets. Unleash the potential of Remote Sensing and Imagery, gaining heightened awareness of Earth's surface and environmental dynamics. Why choose this Geospatial Technology, Remote Sensing and Web Mapping course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Geospatial Technology, Remote Sensing and Web Mapping course for? Tech enthusiasts eager to unravel the fusion of geography and cutting-edge technologies. Visionaries in environmental science, urban planning, or data analytics. GIS professionals hungry for skill enhancement and the latest industry insights. Aspiring geospatial programmers, ready to script the future. Urban planners and policymakers keen on integrating geospatial tools for strategic decision-making. Career path Geospatial Visionary: £25,000 - £35,000 per annum GIS Alchemist: £30,000 - £40,000 per annum Remote Sensing Maestro: £35,000 - £45,000 per annum Web Mapping Virtuoso: £28,000 - £38,000 per annum Geospatial Code Wizard: £26,000 - £36,000 per annum GIS Applications Guru: £30,000 - £40,000 per annum Prerequisites This Geospatial Technology, Remote Sensing and Web Mapping does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Geospatial Technology, Remote Sensing and Web Mapping was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Geospatial Technology Introduction to Geospatial Technology 00:18:00 Module 02: Geographic Information Systems (GIS) Basics Geographic Information Systems (GIS) Basics 00:22:00 Module 03: Spatial Data Management Spatial Data Management 00:20:00 Module 04: Spatial Analysis Techniques Spatial Analysis Techniques 00:16:00 Module 05: Remote Sensing and Imagery Remote Sensing and Imagery 00:19:00 Module 06: Web-Based Mapping and Visualisation Web-Based Mapping and Visualisation 00:19:00 Module 07: Geospatial Programming and Automation Geospatial Programming and Automation 00:17:00 Module 08: GIS Applications and Real-World Projects GIS Applications and Real-World Projects 00:15:00

Imagine the freedom of riding your motorbike, with the wind in your hair and the road stretching endlessly before you. But this dream can quickly turn into a nightmare when faced with mechanical failures or maintenance issues. This course, 'Motorbike Servicing and Maintenance for Beginners', is designed to equip you with essential skills to keep your motorbike in top condition, ensuring safe and enjoyable rides every time. By learning the intricacies of motorbike maintenance, you can avoid costly repairs, enhance the performance and longevity of your bike, and ensure a safer riding experience. The course is structured to be accessible to beginners, breaking down complex mechanical concepts into easy-to-understand lessons. From understanding the basics of your bike's engine to mastering the intricacies of its electrical systems, this course covers it all. Not only will you save money on repairs, but you'll also gain the confidence and pride that comes with maintaining your own motorbike. This comprehensive guide to motorbike maintenance empowers you to take control of your bike's health, ensuring that you're always ready for the road ahead. Taking this course is not just about learning the technicalities; it's about embracing a lifestyle where you are in tune with your motorbike. With step-by-step instructions and support from industry professionals, you'll learn not just how to fix problems, but how to prevent them. By the end of this course, you'll not only be well-versed in motorbike maintenance, but you'll also have a deeper connection with your bike, understanding its needs and quirks, making every ride smoother and more enjoyable. Learning Outcomes Understand basic principles of motorbike maintenance and engine mechanics. Gain knowledge in engine cooling, lubrication, and ignition systems. Learn about suspension systems and their maintenance requirements. Acquire skills in maintaining intake, fuel, clutch, and exhaust systems. Develop expertise in electrical maintenance of motorbikes. Master the maintenance of wheels, tires, and braking systems. Understand the complexities of transmission, frame, and steering systems. Learn effective motorbike cleaning, setup, and storage techniques. Develop troubleshooting skills for common motorbike issues. Why choose this Motorbike Servicing and Maintenance for Beginners course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Motorbike Servicing and Maintenance for Beginners course for? Motorbike enthusiasts seeking fundamental maintenance knowledge. Beginners interested in DIY motorbike repairs and upkeep. Riders looking to enhance their motorbike's performance and safety. Individuals aspiring to save costs on professional servicing. Anyone passionate about understanding the mechanics of motorbikes. Career path Motorbike Mechanic: £18,000 - £30,000 per annum. Service Technician: £20,000 - £35,000 per annum. Motorcycle Engineer: £25,000 - £40,000 per annum. Motorcycle Restoration Specialist: £22,000 - £37,000 per annum. Custom Bike Builder: £24,000 - £50,000 per annum Prerequisites This Motorbike Servicing and Maintenance for Beginners does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Motorbike Servicing and Maintenance for Beginners was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Motorbike Servicing and Maintenance for Beginners Introduction to Motorbike Maintenance 00:09:00 Basics of Engine 00:09:00 Engine Cooling and Lubrication 00:14:00 Ignition 00:09:00 Suspension 00:09:00 Intake, Fuel, Clutch and Exhaust Systems 00:18:00 Electrical Maintenance 00:16:00 Wheels, Tires and Brakes Maintenance 00:15:00 Transmission, Frame and Steering 00:23:00 Cleaning, Setting Up and Storage 00:09:00 Troubleshooting 00:16:00