355 Interpersonal Skills courses delivered On Demand

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that in the UK, receptionists are often the first point of contact in a business, setting the tone for customer experience? With over 30,000 receptionist positions advertised annually in the UK, the demand for skilled office administrators and receptionists remains high. Are you ready to elevate your receptionist skills to meet the evolving needs of modern businesses? Our comprehensive Receptionist: Office Admin and Reception bundle is your gateway to mastering this vital role. This jam-packed course bundle equips you with the essential knowledge and abilities to excel in today's office environment. Develop your proficiency in handling customer inquiries, managing schedules, and creating professional documents. Learn the art of minute taking, public speaking, and team management - all crucial skills for a successful office administrator. Master essential software like Microsoft Excel and gain expertise in workflow management to streamline your organization's operations. This Receptionist: Office Admin and Reception Bundle Contain 9 of Our Premium Courses for One Discounted Price: Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Course 02: Customer Service Training Course 03: Minute Taking Course 04: Level 3: Public Speaking Diploma Course Course 05: Developing Interpersonal Skills Course Course 06: Meeting Management Diploma Course 07: Document Control and Workflow Management Course 08: Excel for Office Administrator Course 09: Team Management Don't wait, unlock your potential with our Receptionist: Office Admin and Reception bundle. Take control of your career today and join the thousands of successful receptionists who make a difference every day! Learning Outcomes of Receptionist: Office Admin and Reception Develop exceptional customer service skills for enhanced client interaction. Acquire proficiency in minute taking for effective meeting documentation. Enhance public speaking abilities for confident and impactful communication. Learn to cultivate interpersonal skills for better team and client relationships. Gain expertise in managing meetings and controlling office documents efficiently. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Receptionist: Office Admin and Reception Get a free student ID card with Receptionist: Office Admin and Reception Training program (£10 postal charge will be applicable for international delivery) The Receptionist: Office Admin and Reception is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Receptionist: Office Admin and Reception course materials The Receptionist: Office Admin and Reception comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Advanced Diploma in Office Admin and Reception Skills at QLS Level 7 Module 01: Introduction To Reception And Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss And Company Module 04: Mail Services And Shipping Module 05: Travel Arrangements Module 06: Organising Meeting And Conferences Module 07: Time Management Module 08: Record Keeping And Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning And Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 02: Customer Service Training Module 01: Introduction To Customer Service Module 02: Characteristics Of Good Customer Service Module 03: Customer Relationship Management Module 04: Communicate With Customers Module 05: Handling Customer Complaints Module 06: Problem Solving Over Phone Module 07: Improving Customer Service Course 03: Minute Taking Module 01: Introduction To Minute Writing Module 02: Preparation For Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision And Action Module 05: Roles And Responsibility Of Minute Taker Module 06: Tips For Minute Taking Module 07: Technology In Minute Taking Module 08: Building Confidence =========>>>>> And 6 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £117) CPD Hard Copy Certificate: £29.99 CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Receptionist: Office Admin and Reception bundle. This bundle is ideal for: Newcomers to office administration Receptionists seeking career advancement Individuals seeking to upskill Requirements You will not need any prior background or expertise in this Receptionist: Office Admin and Reception bundle. Career path Our Receptionist: Office Admin and Reception bundle will prepare you for a range of careers, including: Senior Receptionist Office Manager Team Leader Customer Service Head Public Relations Officer Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

This Minute Taking Training course is designed for aspiring Minute-Takers, Secretaries, and Chairpersons who manage meeting agendas and improve meeting outcomes. It will provide step-by-step training on how to write concise, structured meeting minutes, prepare for a meeting, deal with any challenges that arise during a meeting, and successfully close a meeting. Taking effective minutes is important to the productivity and success of a business meeting. In this Minute Taking Trainingcourse, you will learn about the roles and responsibilities of a Minute-Taker and Chairperson and the key skills and qualities required to effectively oversee and direct business meetings. Through this Minute Taking Training course, you will learn how to take productive meeting notes, taking you through the best practices and guidelines for structuring your minutes. In addition, it covers techniques for writing and editing minutes, providing a template for those who are new to minute-taking. You will develop your planning, critical thinking, and meeting management abilities while gaining a recognised qualification to add to your resume. Enrol today and master minute taking online! Learning Outcomes By the end of this Minute Taking Training Bundle course, the learner will be able to: Describe the fundamentals of minute taking. Understand the role of a Minute Taker. Know minute styles & recording information. Understand the techniques for preparing minutes. Develop active listening skills. Develop organizational skills. Develop critical thinking skills. Develop interpersonal skills. Understand workplace meetings. Why Choose Minute Taking Training Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of Minute Taking Training Course Free One PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Unlimited Retake Exam [ Note: Free PDF certificate will provide as soon as completing the Minute Taking Training course] Course Curriculum Of Minute Taking Course Module 01: Introduction to Minute Taking Module 02: The Role of a Minute Taker Module 03: Minutes Styles & Recording Information Module 04: Techniques for Preparing Minutes Module 05: Developing Active Listening Skills Module 06: Developing Organizational Skills Module 07: Developing Critical Thinking Skills Module 08: Developing Interpersonal Skills Module 09: Assertiveness and Self Confidence Module 10: Understanding Workplace Meeting >> ---------------- << Assessment Method After completing each module of the Minute Taking Training Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Minute Taking Training course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Minute Taking Training course is suitable for anyone who has a minute taking or meeting management responsibilities. Requirements Minute Taking Training course Training course is suitable for anyone who has a minute taking or meeting management responsibilities. Career path The Minute Taking Training Course is designed to give you the skills and knowledge you need to land your dream job, get promoted at work, go self-employed, or start your own business. Certificates Certificate of completion Digital certificate - Included

***Thrive in the Construction Boom: Diploma in Construction Management*** The construction industry is booming! With infrastructure projects on the rise and a constant demand for new housing, a career in Construction Management is more relevant than ever. A recent report by The Chartered Institute of Building (CIOB) revealed a 12% increase in construction jobs in the past year alone [Source: Construction Management Magazine]. This Diploma in Construction Management equips you with the theoretical knowledge and understanding to thrive in this dynamic and rewarding field. This Diploma in Construction Management provides a comprehensive foundation in all the crucial aspects of Construction Management. Through a series of in-depth modules, you'll gain a thorough understanding of core principles, safety regulations, and best practices. By the end of this course, you'll be well-positioned to pursue a successful career in Construction Management. The Diploma in Construction Management Bundle includes: QLS Endorsed Course: Course 01: Advanced Diploma in Construction Management CPD QS Accredited Courses: Course 02: Construction Site Safety Course 03: RIDDOR Training Course 04: Construction Safety: Confined Space Course 05: Construction Safety: Working at Height Course 06: First Aid Hacks at Workplace Learning Outcomes By completing this Diploma in Construction Management, you will be able to: Demonstrate a thorough understanding of Construction Management principles and their application in various project scenarios. Apply effective planning and scheduling techniques to ensure projects run smoothly and meet deadlines. Implement robust safety protocols to create a secure working environment on construction sites. Identify and manage potential risks associated with Construction Management projects. Communicate effectively with stakeholders at all levels, fostering collaboration and project success. Develop a strong foundation for pursuing further. Why would you choose the Construction Management course from Compliance Central: Lifetime access to Construction Management course materials Full tutor support is available from Monday to Friday with the Construction Management course Learn Construction Management skills at your own pace from the comfort of your home Gain a complete understanding of the Construction Management course Accessible, informative Construction Management learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Construction Management bundle Our Diploma in Construction Management provides a comprehensive exploration of the theoretical underpinnings of this crucial field. You'll delve into core concepts like: Project planning and scheduling: Learn proven methodologies for planning construction projects, ensuring they stay on track and within budget. Construction law and contracts: Gain a solid understanding of the legal frameworks governing construction projects and contractual obligations. Construction health and safety: Explore critical safety regulations and best practices for creating a safe working environment on construction sites. Risk management in Construction Management: Develop strategies for identifying, assessing, and mitigating risks that can potentially impact construction projects. Construction economics and cost management: Master the fundamentals of cost estimation, budgeting, and financial management in Construction Management. Communication and interpersonal skills: Hone your communication and interpersonal skills to effectively collaborate with diverse stakeholders in the construction industry. This program focuses on theoretical knowledge, equipping you with a strong foundation for success in Construction Management. Quality Licence Scheme Endorsed Certificate of Achievement: Upon successful completion of the course, you will be eligible to order an original hardcopy certificate of achievement. This prestigious certificate, endorsed by the Quality Licence Scheme, will be titled 'Advanced Diploma in Construction Management at QLS Level 6'. Your certificate will be delivered directly to your home. The pricing scheme for the certificate is as follows: £119 GBP for addresses within the UK. Please note that delivery within the UK is free of charge. CPD 150 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Diploma in Construction Management is ideal for: Individuals seeking a career change in the thriving construction industry. Professionals looking to enhance their knowledge and advance their careers in Construction Management. Graduates with a relevant degree seeking to specialize in Construction Management. Anyone interested in gaining a comprehensive understanding of Construction Management principles. Those aiming to pursue further qualifications in Construction Management. Individuals who are passionate about building projects and contributing to a growing industry. Requirements To enroll in this Diploma in Construction Management, you should possess a strong interest in the construction industry and a commitment to theoretical learning. Career path A qualification in Construction Management opens doors to a variety of promising career paths, including: Construction Manager Site Supervisor Project Planner Cost Estimator Risk Manager Building Surveyor Health and Safety Officer (Construction) Contracts Administrator Certificates CPD Accredited PDF Certificate Digital certificate - Included QLS Endorsed Hardcopy Certificate Hard copy certificate - £119 CPD Accredited Hardcopy Certificate: £9.99

The Chaperone: Prevention & Legislation Course is crucial in today's world, where respect, safety, and professionalism are paramount in every interaction, especially in healthcare and intimate settings. Learning how to effectively chaperone ensures you understand your role in safeguarding patient dignity and privacy during intimate examinations, which is essential for maintaining trust and compliance with legal standards. This Chaperone: Prevention & Legislation course not only equips you with interpersonal skills and infection control knowledge but also familiarizes you with legal considerations surrounding patient rights and misconduct. Mastering these skills not only enhances your daily practice but also significantly boosts your employability in the UK healthcare sector, where qualified chaperones are in demand. According to recent statistics, job opportunities for certified chaperones are increasing by 10% annually, reflecting the growing recognition of their role in patient care. Salaries for chaperones in the UK are competitive, ranging from £25,000 to £35,000 per annum, depending on experience and location. Embracing this course opens doors to a rewarding career while contributing positively to patient care and organizational compliance. Key Features: CPD Certified Chaperone: Prevention & Legislation Course Free Certificate from Reed CIQ Approved Chaperone: Prevention & Legislation Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Chaperone Training Module 02: Intimate Examination Module 03: Dealing with Sexual Misconduct Module 04: The Roles, Responsibility and Interaction of a Chaperone Module 05: Prevention and Control of Infection Module 06: Interpersonal Skill.crdownload Module 07: Legal Issues Learning Outcomes: Master the art of subtle observation and attentive interpersonal communication. Develop adeptness in handling intimate examinations with utmost sensitivity and professionalism. Acquire a profound understanding of legal frameworks governing chaperoning responsibilities. Demonstrate proficiency in infection prevention and control measures in various settings. Cultivate a nuanced grasp of the roles and responsibilities inherent in the chaperone's role. Elevate your interpersonal skills to establish trust and rapport effortlessly. CPD 10 CPD hours / points Accredited by CPD Quality Standards Chaperone: Prevention & Legislation 1:35:48 1: Module 01: Introduction to Chaperone Training Preview 10:19 2: Module 02: Intimate Examination 10:08 3: Module 03: Dealing with Sexual Misconduct 19:11 4: Module 04: The Roles, Responsibility and Interaction of a Chaperone 17:01 5: Module 05: Prevention and Control of Infection 17:07 6: Module 06: Interpersonal Skill.crdownload 03:34 7: Module 07: Legal Issues 17:28 8: CPD Certificate - Free 01:00 Who is this course for? This Chaperone: Prevention & Legislation course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Chaperone: Prevention & Legislation. Moreover, this course is ideal for: Healthcare professionals seeking to enhance patient care skills. Individuals aspiring to contribute to a safe and respectful environment. Educational staff committed to ensuring a secure learning atmosphere. Event organizers prioritizing attendee safety and well-being. Anyone keen on acquiring a deep understanding of chaperoning responsibilities. Requirements There are no requirements needed to enrol into this Chaperone: Prevention & Legislation course. We welcome individuals from all backgrounds and levels of experience to enrol into this Chaperone: Prevention & Legislation course. Career path After finishing this Chaperone: Prevention & Legislation course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Chaperone: Prevention & Legislation are: Healthcare Assistant - £18K to 24K/year. Practice Nurse - £25K to 35K/year. Hospital Administrator - £22K to 28K/year. Social Worker - £27K to 35K/year. Compliance Officer - £30K to 45K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Unlock the secrets of social influence with our comprehensive course, 'Social Skills: How To Gain Influence & Persuade People'. Acquire the tools to sway others' decisions confidently.

Explore our comprehensive Chaperone Training for Child Safety course, addressing crucial topics such as intimate examination, sexual misconduct prevention, legal responsibilities, and infection control. Equip yourself with essential skills and knowledge to ensure the well-being of children in diverse settings. Join us in fostering a secure environment through responsible and empathetic chaperoning. Enroll now for a rewarding journey in enhancing child safety and professional development.

This Online Practice nurse course-CPD Certified Training Course is designed for those who wish to practise their nursing skills with advanced training and knowledge. This Course at a glance Understand the significance of nursing as a profession in health care Learn how to practise purposes and principles of nursing Gain effective communication and interpersonal skills Explore medication administration and diagnostic testing In line with the latest Health and Safety Laws Online Practice Nurse Course- CPD Certified Training Course Overview Nursing is a noble profession and becoming a nurse allows one to serve people in their hardest time of life, which gives the nurse a different flavour of satisfaction. Anyone willing to enter this noble profession can enrol in our Online Practice Nurse Course- CPD Certified Training Course to become a registered nurse.  This course is designed to equip aspiring nurses with the necessary skills and knowledge to excel in the nursing profession. From purposes and principles of nursing to medication administration, and diagnostic testing, this course will cover all the valuable and essential skill competencies that all nurses should demonstrate.  Who should take this course? This course is aimed at: Aspiring nurses who want to work in the hospital Nursing students who want to assist doctors Other healthcare professionals who want to improve their skills Individuals interested in becoming a practising nurse This course is however not restricted to a particular profession or field of endeavour. It may also be beneficial to a broader group of people who want to understand the core competencies of a nurse or aspire to become a practising nurse with professional knowledge and experience.  Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. You should also check out our Medical Secretary Course - CPD Certified Online Training Course and gain professional skills and knowledge to become a prominent medical secretary in the medical field so that you can ensure patient health and safety with protocols. Course Curriculum Module 1: Introduction to Nursing Practice Module 1: Introduction to Nursing Practice Module 2: Differences of Nursing with the Nursing Undertaken by Other People and Other Health Care Disciplines Module 2: Differences of Nursing with the Nursing Undertaken by Other People and Other Health Care Disciplines Module 3: Purpose and Principles Module 3: Purpose and Principles Module 4: Health Care Regulators Module 4: Health Care Regulators Module 5: The Nursing and Midwifery Council Module 5: The Nursing and Midwifery Council Module 6: The NMC Code Module 6: The NMC Code Module 7: Homeostasis and Wellbeing Module 7: Homeostasis and Wellbeing Module 8: Communication and Interpersonal Skills Module 8: Communication and Interpersonal Skills Module 9: Team Working and Working with Other Professionals Module 9: Team Working and Working with Other Professionals Module 10: Other Standards for Competence Module 10: Other Standards for Competence Module 11: Patient Focus and Diagnostic Testing Module 11: Patient Focus and Diagnostic Testing Module 12: Medication Administration Module 12: Medication Administration Module 13: Record Keeping and Data Protection Module 13: Record Keeping and Data Protection Module 14: Work Safety Module 14: Work Safety Module 15: Conclusion Module 15: Conclusion Recognised Accreditation CPD Certification Service This Medical Secretary Course is accredited by Continuing Professional Development (CPD). CPD is globally recognised by employers, professional organisations, and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement.  After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. The certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Why is practicing effectively important in nursing? The ability of a nurse to apply evidence effectively in their practice is crucial for providing high-quality care to patients. Evidence-based practice (EBP) is widely acknowledged as the best approach for delivering safe and effective care centred around the individual. Can a practice nurse prescribe medication? Nurses and midwives who have successfully completed qualifications in prescribing can prescribe medication for any medical condition within their competence, including some controlled drugs. Can I study nursing online in the UK? Yes, it is possible to study nursing online in the UK. You can enrol in our Lead Academy's Online Practice Nurse Course, specifically designed for UK learners. What is the purpose of this course? This training course is designed to provide corporate training so that individuals who aspire to become a practising nurse can equip organizational skills to succeed in their career. By taking this course, you will gain valuable insights on developing the essential skills required to effectively help patients twih various health and mental challenges. Can I expect career opportunities after completing this course? This Online Practice nurse course-CPD Certified Training Course is accredited by CPD UK, which employers and professional organisations across the globe recognise. So upon completing this course, the chances of getting a job will increase with such qualfication as it will serve an additional merit to your profile. Will I get the Course Materials while doing the course? Yes, you will get the course materials while doing the course. The instructor will send the materials as necessary as the lecture videos. However, you must pay a minimal amount for the course materials. When will I get the certificate? For a CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days. I reside outside the UK. Can I still be enrolled in this course? Surely! You can access any Lead Academy course from anywhere in the world and anytime. What if I fail in the course? There's no need to worry if you didn't pass the exam or didn't get the required score. You can always retake the exam with better preparation. Which course should I enrol in next for career advancement ? You can browse our website to discover all the available options and find the perfect one for your career advancement.However if you wish to pursue a career as a medical secretary as well , we recommend you join our Medical Secretary Course - CPD Certified Online Training Course .

PMI-ACP® Exam Prep: On-Demand This course builds on the candidates' practical experience of Agile in the workplace to equip them with the broad range of knowledge and skills required for the PMI® Agile Certification exam. It will follow the PMI® requirements and reference the suggested reading list, including the Agile Practice Guide, but will not be limited to those areas. Within the profession and discipline of project management, Agile continues to develop as a significant and important aspect of bringing change to an organization. Where the products of change must be delivered to the business 'on time,' Agile is often the chosen methodology. In addition to equipping candidates for the PMI® Agile Certification examination, this course will also support candidates in taking a more informed and effective role in Agile projects. It will also enable them to take a significant role in encouraging and enabling the organization to become or develop as an Agile environment. What you will Learn You will learn how to: Appreciate the wider aspects of Agile project management tools and techniques Integrate various disciplines within Agile Tailor / customize Agile to suit the needs of different projects Prepare yourself for the PMI® Agile Certification examination Getting Started Introductions Agenda Expectations Foundation Concepts Defining 'Traditional' Project Management Project management parameters The 'traditional' approach to the parameters Strengths and weaknesses of the traditional approach Defining 'Agile' Project Management Project management parameters revisited The 'agile' approach to the parameters Strengths and weaknesses of agile Managing projects with traditional and agile methods Can the two approaches co-exist? Leveraging the benefits of both methods Options for using both methods on a project Avoiding the elephant traps Key aspects of the PMI® Agile Certified Practitioner (PMI-ACP)® Handbook Overview Eligibility requirements Exam information Exam Blueprint Continuing certification requirements Key aspects of the PMI Agile Certification Examination Content Outline Introduction Agile exam content outline Tools and techniques Knowledge and skills Domains and tasks (not examined) An Introduction to Agile and Implementing Agile Definable work vs. high-uncertainty work Project factors that influence tailoring The Agile Manifesto and 12 Principles Agile mindset Agile domains and tasks Agile Tools and Techniques Related to PM 'Hard Skills' Planning, monitoring, and adapting The need for planning, monitoring, and adapting The Agile approach to planning and plans The Agile planning tools and techniques The Agile monitoring tools and techniques The Agile approach to adapting Product quality A definition of 'product quality' Setting the standard for product quality Agile tools and techniques for achieving product quality Risk management A definition of 'risk' What is 'at risk'? The acceptability of risks The Agile tools and techniques for managing risks Agile Tools and Techniques Related to PM 'Soft Skills' The difference between PM 'hard and soft' skills Communications The importance of communications Forms of agile communications Communications within the project Communications from the project Communications to the project Making communications the cultural norm Interpersonal Skills Defining and understanding management Defining and understanding leadership Defining and understanding servant leadership Delegating vs. empowering Playing to people's strengths Overcoming the roadblocks Core Agile Tools and Techniques The philosophy of core Agile tools and techniques Agile estimation Will traditional forms of estimating work for agile? The relationship between estimating and guessing The relationship between estimating and sizing The where, who, and how of agile estimating Agile analysis and design Product analysis and design from a user point of view Product analysis and design from a supplier point of view Product analysis and design from an agile project point of view Value-Based Agile Tools and Techniques The role of value-based tools and techniques in bridging traditional PM with Agile Value-based prioritization Value-based prioritization and agile projects Investment appraisal methods Regulatory driven Customer driven Ranking methods (MMF, MoSCoW) Metrics What should we measure / track? Methods of measuring / tracking Adding value with metrics Process Improvement Value-stream analysis Value-stream mapping Agile Knowledge and Skills Context of Agile Knowledge and Skills vis-à-vis Agile Tools and Techniques Agile Knowledge and Skills Process focused People focused Product focused Project focused Exam Preparation and Course Closure The application process - where are you now? The 'Exam-Focused Journal' - what you still have to do Further preparation - self-study schedule Exam topic review Practice exam Practice exam debrief Course closure

🌟 Unlock Your Potential with the Medical Receptionist Course! 🌟 Are you ready to embark on a rewarding career in the healthcare industry? Look no further! Our comprehensive Medical Receptionist Course equips you with the essential skills and knowledge needed to thrive in this dynamic field. Whether you're a seasoned professional looking to enhance your expertise or a newcomer eager to break into the healthcare sector, this course is your gateway to success.   Why Choose the Medical Receptionist Course? 👩‍️ In-Demand Skills: Medical receptionists play a crucial role in healthcare facilities, serving as the first point of contact for patients and visitors. By enrolling in our course, you'll learn how to effectively manage front desk operations, handle patient inquiries, schedule appointments, and maintain organized medical records. 💼 Career Advancement: With healthcare facilities continually seeking skilled professionals to manage their administrative tasks, completing our Medical Receptionist Course opens up a world of opportunities. Whether you aspire to work in hospitals, clinics, or specialized medical practices, this course provides you with the credentials and confidence to excel in your career. 📚 Comprehensive Curriculum: Our course covers a wide range of topics, including medical terminology, appointment scheduling software, patient confidentiality laws, and customer service best practices. Taught by industry experts, you'll gain practical insights and real-world experience that are invaluable in the healthcare field. 💡 Flexible Learning Options: We understand that balancing work, family, and education can be challenging. That's why our Medical Receptionist Course offers flexible learning options, allowing you to study at your own pace and from the comfort of your own home. Whether you prefer to learn through interactive modules, video lectures, or written assignments, we've got you covered. 🎓 Industry-Recognized Certification: Upon successful completion of the course, you'll receive a prestigious certificate that demonstrates your proficiency as a medical receptionist. This credential not only enhances your credibility but also increases your chances of landing your dream job in the healthcare industry.   Who is this for? Our Medical Receptionist Course is perfect for individuals who are passionate about healthcare and possess strong interpersonal and organizational skills. Whether you're a recent high school graduate exploring career options or a professional seeking a career change, this course provides you with the necessary foundation to thrive in the medical field.   Career Path Upon completing the Medical Receptionist Course, you'll be well-equipped to pursue various career paths within the healthcare industry. Some potential roles include: 🏥 Medical Receptionist: Work in hospitals, clinics, or medical offices, where you'll greet patients, schedule appointments, and manage administrative tasks. 💼 Medical Administrative Assistant: Assist healthcare professionals with administrative duties, such as billing, coding, and insurance processing. 👩‍💼 Patient Services Representative: Serve as a liaison between patients and healthcare providers, ensuring their needs are met and concerns addressed. 📋 Medical Records Technician: Maintain accurate and confidential medical records, ensuring compliance with regulatory standards and privacy laws. With the demand for skilled medical receptionists on the rise, now is the perfect time to invest in your future and embark on a rewarding career in healthcare. Enroll in our Medical Receptionist Course today and take the first step towards a brighter tomorrow! FAQs Q: Is previous experience required to enroll in the Medical Receptionist course? A: No prior experience is necessary to enroll in the course. Our program is designed to cater to individuals at all skill levels, from beginners to experienced professionals. Q: How long does it take to complete the course? A: The duration of the course may vary depending on the learning format and individual pace. Typically, students can complete the program within a few months with full-time study or opt for part-time options to fit their schedule. Q: Will I receive a certification upon completion of the course? A: Yes, upon successfully completing the Medical Receptionist course, you will receive a certification that demonstrates your proficiency in medical office procedures, patient management, and healthcare administration. Q: Can I pursue further education after completing the Medical Receptionist course? A: Absolutely! Our course provides a solid foundation for those interested in advancing their career in healthcare administration. Many students choose to pursue additional certifications or degrees to enhance their skills and qualifications. Course Curriculum Module 1 Understanding the Role of a Medical Receptionist Understanding the Role of a Medical Receptionist 00:00 Module 2 Medical Terminology and Anatomy Medical Terminology and Anatomy 00:00 Module 3 Patient Data Management and Confidentiality Patient Data Management and Confidentiality 00:00 Module 4 Customer Service and Patient Care Customer Service and Patient Care 00:00 Module 5 Interpersonal Skills and Communication Interpersonal Skills and Communication 00:00

Learn the principles of emotional intelligence about how your emotions influence the way you understand yourself, how you build relationships, how you manage stress and how you make decisions. We all have emotions! You will need an open mind and a willingness to learn about how to positively embrace working with your intelligence and your emotions. You should be committed to developing your ability to manage the emotional dimensions of life.