Overview: Master Customer Service & CRM - delight your customers using great customer care and benefit from lifelong loyalty and referrals Do your customers LOVE you? Do they rave to their friends about what a great company you are? Would they ever consider switching to a competitor? Do they always leave your premises happy and well cared for? You might think this is a faraway dream, too expensive to achieve, or simply impossible for a product/business like yours¦. But guess what - it's not! Customer Service & CRM Diploma can make all of those goals come true, and doesn't need to cost you anything except creativity and passion. With Apex Learning online Customer Service & CRM course, you can learn the fundamental elements of Customer Service & CRM, understand how they can be applied in any organisation, and discover how a business can develop its Customer Service & CRM program to the highest level. The Customer Service & CRM Training will be of great interest to retail staff, hospitality workers and public servants who want to improve their provision of friendly and effective Customer Service & CRM. So go ahead and give your career in expert Customer Service & CRM a solid boost by accessing professional and helpful learning from Apex Learning today. This Customer Service & CRM Training Bundle Consists of the following Premium courses: Course 01: Sales and Marketing Skills Level 3 Course 02: Customer Relationship Management Course 03: Know Your Customer (KYC) Course 04: Leadership & Management Diploma Course 05: Risk Management Level 7 Course 06: Retail Management Level 5 Course 07: Effective Communication Skills Course 08: Performance Management Course 09: Quality Management Course 10: Time Management Enrol now in Customer Service & CRM To advance your career, and use the premium study materials from Apex Learning. Why Choose this Customer Service Bundle? FREE Customer Service & CRM CPD-accredited certificate Get a free student ID card with Customer Service & CRM training (£10 applicable for international delivery) Lifetime access to the Customer Service & CRM course materials The Customer Service & CRM program comes with 24/7 tutor support Get instant access to this Customer Service & CRM course Learn Customer Service & CRM training from anywhere in the world The Customer Service & CRM training is affordable and simple to understand The Customer Service & CRM training is entirely online Description: The Customer Service & CRM bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Customer Service & CRM Expertise and essential knowledge, which will assist you in reaching your goal. Customer Service & CRM Bundle Certificates after completion: PDF Certificate: Free (Previously it was £9.99*11 = £109) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service & CRM. Our Customer Service & CRM course is suitable for students, of all academic backgrounds. Requirements Our Customer Service & CRM is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this Customer Service & CRM course, it can be studied in your own time at your own pace. Career path Having this Customer Service & CRM expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Customer Service Skills Complete Training) absolutely Free! Other Hard Copy certificates are available for £14.99 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Tired of browsing and searching for a Digital Marketing Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive Digital Marketing bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Digital Marketing Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Digital Marketing Trainingcourse that will enhance your skills and prepare you for the competitive job market. Also, ourexperts are available for answering your queries on Digital Marketing Trainingand help you along your learning journey. Advanced audio-visual learning modules of these Digital Marketing Trainingcourses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Digital Marketing Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Digital Marketing Training Bundle Consists of the following Premium courses: Course 01: Digital Marketing Course 02: Growth Hacking Techniques Course 03: Digital Marketing Business Tips Course 04: Digital Marketing Agency Elite Consultants Masterclass Course 05: Ecommerce Management Course 06: Content Management Course 07: Business Branding Course 08: Strategic Planning and Analysis for Marketing Course 09: Customer Relationship Management Course 10: Sales: Psychology of Customers Course 11: Creative Writing Complete Course Course 12: Product Photography Course 13: Level 2 Adobe Graphics Design Course Course 14: Functional Skills IT Key Features of the Course: FREE Digital Marketing CPD-accredited certificate Get a free student ID card with Digital Marketing Training (£10 applicable for international delivery) Lifetime access to the Digital Marketing Training materials The Digital Marketing Training comes with 24/7 tutor support Get instant access to thisDigital Marketing Training Learn Digital Marketing Training from anywhere in the world The Digital Marketing Training is affordable and simple to understand The Digital Marketing Training is an entirely online Enroll now in Digital Marketing Training to advance your career, and use the premium study materials from Apex Learning. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 165 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Digital Marketing Training bundle. Requirements Our Digital Marketing Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Digital Marketing Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Digital Marketing) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Digital Marketing) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Did you know that the hairdressing industry is worth over £7 billion in the UK alone? With such a huge demand for skilled professionals, it's no wonder that many are turning to online courses to boost their skills and increase their employability in the industry. The Diploma of Hairdressing (Online) bundle offers 11 CPD-certified courses that cover a range of topics from hairdressing and haircutting to beauty and nutrition. With a CPD hardcopy certificate included with the first course, learners can be confident in their newfound skills and knowledge. The Hairdressing Level 3 course provides a solid foundation in hairdressing techniques, while the Facial Barbering Training course teaches learners how to create sharp and precise facial hairstyles. Acne Treatments and Beauty Care covers the latest skincare trends and treatments, while the Advanced Diploma in Nutrition and Ketogenic Diet explores the relationship between food and hair health. The Diploma in Hairdressing and Hair Cutting delves deeper into the art of hairdressing, while Beauty & Fashion Training offers insights into the beauty industry and fashion trends. Along with this Hairdressing course, you will get 10 premium courses, an original Hardcopy, 10 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Hairdressing Level 3 Course 02: Facial Barbering Training Course 03: Acne Treatments and Beauty Care Course 04: Advanced Diploma in Nutrition and Ketogenic Diet Course 05: Diploma in Hairdressing and Hair Cutting Course 06: Beauty & Fashion Training Course 07: Acrylic Nail Course 08: Online Nail Technician Diploma Course 09: Bridal and Occasional Makeup Artist Masterclass Course 10: Nutrition and Hydration Course 11: Personal Hygiene Key Features of the Course: FREE Diploma of Hairdressing (Online) CPD-accredited certificate Get a free student ID card with Diploma of Hairdressing (Online)training (£10 applicable for international delivery) Lifetime access to the Diploma of Hairdressing (Online) course materials The Diploma of Hairdressing (Online) program comes with 24/7 tutor support Get instant access to this Diploma of Hairdressing (Online) course Learn Diploma of Hairdressing (Online) training from anywhere in the world The Diploma of Hairdressing (Online) training is affordable and simple to understand The Diploma of Hairdressing (Online) training is an entirely online Learning Outcomes: Upon completion of the Diploma of Hairdressing course bundle, you will be able to: Learn advanced hairdressing techniques and hair-cutting skills Gain knowledge in skincare treatments and beauty care Understand the principles of nutrition and hydration for hair health Develop expertise in acrylic nail design and online nail technician skills Master bridal and occasional makeup artistry techniques Gain insights into the beauty industry and fashion trends Understand personal hygiene practices for the salon environment Enhance your employability and career prospects in the hair and beauty industry Description The Diploma of Hairdressing (Online) offers a comprehensive education in the art and science of hairdressing, combining practical skills with theoretical knowledge. The course covers a wide range of topics, including Introduction to Barbering, Hair Cutting, Hair Braiding, and Hair Styling in its Hairdressing Level 3 module. It also includes specialized training in Facial Barbering, focusing on essential technical skills and techniques. Additionally, the program offers detailed insights into Acne Treatments and Beauty Care, covering aspects such as understanding acne, developing effective skincare routines, and the impact of diet and lifestyle on skin health. Enrol in this online diploma to build a solid foundation in hairdressing and enhance your expertise in both hairstyling and beauty care. Curriculum of Hairdressing Training Course Course 01: Hairdressing Level 3 Introduction to Barbering Hair Cutting Hair Braiding Hair Styling Course 02: Facial Barbering Training Introduction Technical skills Course 03: Acne Treatments and Beauty Care Module 01: Understanding Acne Module 02: Skincare Routine Module 03: Medications Module 04: Diet Module 05: Lifestyle and 8 more courses. How will I get my Certificate? After successfully completing the Diploma of Hairdressing (Online) course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Hairdressing bundle. Requirements This Hairdressing course has been designed to be fully compatible with tablets and smartphones. Career path This Diploma of Hairdressing course bundle will help you to pursue a range of career paths, such as: Hairdresser - £13,000 to £30,000 per year Barber - £14,000 to £30,000 per year Nail technician - £12,000 to £25,000 per year Makeup artist - £15,000 to £40,000 per year Beauty therapist - £14,000 to £30,000 per year Salon owner/manager - £18,000 to £50,000 per year Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Hairdressing Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.
Coding (Computer Programming) Master the knowledge and skills needed to become a good programmer Coding is a cornerstone of the digital age, influencing everything from the technology we use daily to the applications we rely on. Mastering various aspects of coding and computer programming is essential for anyone looking to excel in this field. The Coding (Computer Programming) Diploma provides comprehensive training on crucial programming concepts, including binary systems, algorithm analysis, and data storage. Additionally, you will gain practical skills in arrays, linked lists, stacks, and queues. This diploma course is designed to equip you with the necessary knowledge and technical skills to become proficient in coding. Through detailed modules and hands-on practice, you’ll learn how to tackle complex problems, write efficient code, and understand fundamental computer science principles. This in-depth training ensures you are well-prepared to enter the programming industry with confidence. Embrace the opportunity to advance your coding skills and enhance your career prospects. By enrolling in the Coding (Computer Programming) Diploma, you'll position yourself for success in a competitive job market. Start your journey today and gain the expertise needed to excel as a skilled programmer. This Coding (Computer Programming) Bundle Consists of the following Premium courses: Course 01: Coding with HTML, CSS, & JavaScript Course 02: Computer Science With Python Course 03: Python Programming for Everybody Course 04: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 05: Ethical Hacking Course 06: Complete Web Application Penetration Testing & Security Course 07: Diploma in PHP Web Development Course 08: Front End Web Development Diploma Course 09: SQL Server for Beginners Course 10: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 11: Level 3 Cyber Security Key Features of the Course: FREE Coding (Computer Programming) Diploma CPD-accredited certificate Get a free student ID card with Coding (Computer Programming) Diploma training (£10 applicable for international delivery) Lifetime access to the Coding (Computer Programming) Diploma course materials The Coding (Computer Programming) Diploma program comes with 24/7 tutor support Get instant access to this Coding (Computer Programming) Diploma course Learn Coding (Computer Programming) Diploma training from anywhere in the world The Coding (Computer Programming) Diploma training is affordable and simple to understand The Coding (Computer Programming) Diploma training is entirely online Learning Outcomes of Coding (Computer Programming): Gain the knowledge, skills and guidelines of coding (computer programming) Ability to do coding with HTML, CSS, Javascript & Python Learn how to create your first responsive website Get a comprehensive understanding of ethical hacking and web hacking Explore complete web application penetration testing & security Gain expertise in PHP web development & Front End web development Discover SQL Server and how it is used to manage and store information Become fully aware of Cloud Computing and why it is needed Description The Coding (Computer Programming) Diploma provides an in-depth exploration of essential programming concepts and practices. This comprehensive course covers everything from binary systems and algorithm analysis to data structures such as arrays, linked lists, stacks, and queues. With practical hands-on training, you'll develop the skills needed to tackle complex coding challenges and build efficient, effective programs. Perfect for those seeking to enhance their technical expertise or launch a career in programming, this diploma offers the foundational knowledge and practical experience required to succeed in the dynamic field of computer science. Curriculum of Coding (Computer Programming) Bundle Course 01: Coding with HTML, CSS, & JavaScript Welcome HTML 5 CSS 3 Bootstrap Project 1 - Design a Landing Page Project 2 - Business Website Project 3 - Portfolio ~~~~~Other Courses are included in this Coding (Computer Programming Training) Bundle~~~~~ Course 02: Computer Science With Python Course 03: Python Programming for Everybody Course 04: Create Your First Responsive Website Course 05: Ethical Hacking Course 06: Complete Web Application Penetration Testing & Security Course 07: Diploma in PHP Web Development Course 08: Front End Web Development Diploma Course 09: SQL Server for Beginners Course 10: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 11: Level 3 Cyber Security How will I get my Coding (Computer Programming) Certificate? After successfully completing the Coding (Computer Programming) bundle, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously, it was £6*11 = £66) Hard Copy Certificate: Free ((Previously, it was £10) CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Coding (Computer Programming) Diploma course is for anyone looking to upskill their career in any IT field. Requirements Our Coding (Computer Programming) is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. Career path Explore diverse career opportunities with our Coding with Scratch course: Junior Software Developer: £25,000 - £35,000 Game Designer: £28,000 - £40,000 Coding Instructor: £22,000 - £30,000 Interactive Media Designer: £30,000 - £45,000 Educational Technologist: £25,000 - £38,000 App Developer: £30,000 - £50,000 Certificates Certificate of completion Digital certificate - Included You will get the Hard Copy certificate for the title course (Coding with HTML, CSS, & JavaScript) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included
Give a compliment to your career and take it to the next level. This Executive PA will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Executive PA will help you keep ahead of the pack. The Executive PA incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Executive PA will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Executive PA, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Executive PA course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. Courses are included in this Executive PA Bundle: Course 1: Executive PA Course 2: Paralegal Course 3: GDPR Course 4: Level 2 Microsoft Office Essentials Course 5: Document Control Course 6: Touch Typing Essentials Course 7: Online Meeting Management Course 8: Minute Taking Essentials Level 2 Course 9: Workplace Confidentiality Course 10: Stress Management Training Course 11: Workplace Safety Course As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses including this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Learn about at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Course Curriculum of Executive PA: Course 1: Executive PA Introduction to Personal Assistant Business Telephone Skills Mail Services and Shipping Travel Arrangements Organising Meeting and Conferences Time Management Record Keeping and Filing Systems Business Writing Skills Communication Skills Customer Service Microsoft Office Skills Course 2: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 3: GDPR GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 4: Level 2 Microsoft Office Essentials Excel 2016 Word 2016 PowerPoint 2016 Access 2016 Course 5: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Course 6: Touch Typing Essentials Introduction How to Set up Your Computer How to type the letters F and J How to type the letters D and K How to type the letters S and L ---------- Executive PA---------- Course 7: Online Meeting Management Course 8: Minute Taking Essentials Level 2 Course 09: Workplace Confidentiality Course 10: Stress Management Training Course 11: Workplace Safety Course How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Moving from Secretary to an Executive PA Role) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost. Certificate of completion Digital certificate - Included
Want to master the art of Baking and turn your passion into a profession? Well, look no further. With a single payment, you will gain access to our premium Baking Masterclass and take your cake decorating skills to a whole new level. With an understanding of the essence of cake decoration and ultimate baking, the course reveals the secrets and tricks master bakers follow to prepare delicious treats. You'll be familiar with various decorating tools, different baking styles, and ultimate cake decoration techniques to make the products even more beautiful. You'll also learn to spot the difference between a wide variety of cakes and desserts for various occasions and amaze your customers, meeting their expectations. Besides baking and cake decorating, the course also focuses on the subject matter you need to run your own bakery business. You'll know how to start your bakery, create effective marketing strategies, and attract more customers to uplift your sales and revenue for your baking business. Finally, the course will teach you about the pastry business's ultimate food safety and personal hygiene protocols. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. This Baking Bundle Consists of the following Premium courses: Course 01: Introduction Course 02: Baking and Cake Decorating Level 2 Course 03: Bake a Layer Cake Course 04: Mastering the art of Macarons Course 05: New York Cheesecake Course 06: Baking & Cake Decorating Online Diploma Course Course 07: Complete Communication Skills Master Class for Life Course 08: Artisan Pastry & Desserts Course 09: Sourdough Breads & Pastries Mastery Course 10: Food Safety Supervising in Catering Diploma Course Course 11: Create a Short Recipe Video Our Baking course provides you with the abilities to: Identify ingredients and their functions for baking Apply appropriate scaling and mixing methods for cake baking Work with various forms of raw ingredients in making a finished cake Construct several layered cakes with different types of fillings Identify different types of icings that can be used for different types of cakes. Identify proper cooling and storage techniques Use baker's scales and specialised pastry tools and ingredients Demonstrate proper production stages for bread and pastries Develop professional skills and safe work habits. Apply correct food safety and sanitation techniques So, enrol now to advance your career! Curriculum of Baking Bundle Course 01: Introduction Welcome to the Course Reading a Recipe Mise en Place Choosing Ingredients Equipment Toolkit Special Notes for High Altitude What is a Butter Cake- Important Considerations for Butter Cakes Creaming Method- Almond Butter Cake Reverse Creaming Method- Vanilla Butter Cake What is an Oil Based Cake- History of Oil Based Cakes Important Considerations for Oil Cakes Blended Method- Chocolate Olive Oil Cake Blended Method- Carrot Cake What is a Sponge Cake- History of Sponge Cakes Sponge Cake Mise en Place American Sponge Cakes American Sponge Method- Classic American Sponge European Sponge Cakes European Sponge Method- Genoise What is Simple Syrup Simple Syrup Method Thank You! ---------- Other Courses Are ---------- Course 02: Baking and Cake Decorating Level 2 Course 03: Bake a Layer Cake Course 04: Mastering the art of Macarons Course 05: New York Cheesecake Course 06: Baking & Cake Decorating Online Diploma Course Course 07: Complete Communication Skills Master Class for Life Course 08: Artisan Pastry & Desserts Course 09: Sourdough Breads & Pastries Mastery Course 10: Food Safety Supervising in Catering Diploma Course Course 11: Create a Short Recipe Video How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Without any formal requirements, anybody can delightfully enrol in this course. This course is perfect for- Individuals with an interest in baking and cake decorating, regardless of their skill level Beginner bakers looking to learn the fundamental principles and techniques of baking Experienced bakers looking to improve their skills and learn new techniques Those who are interested in starting their bakery and cake-decorating business Anyone with a passion for baking and cake decoration People looking/preparing for job opportunities in the relevant fields Requirements This course has been designed to be fully compatible with tablets and smartphones. Career path Theoretical information from this course can help learners advance in the following career paths: Baker ( Salary: £16,000 to £24,000 per year) Cake Decorator ( Salary: £12,000 to £25,000 ) Food Factory Worker ( Salary: £14,000 to £27,000) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Introduction to Baking) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.