2888 Intelligence courses

This course offers an immersive experience in data analysis, guiding you from initial setup with Python and Pandas, through series and DataFrame manipulation, to advanced data visualization techniques. Perfect for enhancing your data handling and analysis skills.

In this video course, you'll explore the field of web and digital analytics. You'll learn about the various roles in digital analytics and discover the skills and education you need to get into these roles.

Have you ever thought about the reasons why people behave and think in various ways? Do you understand how human psychology changes as they become older? Discover these secrets in the specialised course on Psychology Training. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding course to improve your pertinent skills. In this easy-to-digest Psychology course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the Psychology course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Psychology course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this Psychology Programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in our Psychology course today! What will make you stand out? On completion of this online Psychology course, you will gain the following: CPD QS Accredited After successfully completing the Psychology Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. The online test with immediate results You can study and complete the Psychology course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. The substantial Psychology is designed to help you demonstrate the preliminary to the in-depth level of learning regarding this topic. Moreover, you will be provided with the most knowledgeable and informative modules for your lifetime by enrolling in this course just once. Furthermore, as you proceed through the modules of this course, you will discover the fundamentals of Psychology and explore the key topics. Therefore, reinforce your knowledge and furnish your skills by enrolling in our Psychology course. Take one step closer to achieving your goal. Show off your new skills with a certificate of completion Once you complete the Psychology course, you will be eligible to request a digital certificate for free. For Printed Transcript & Hardcopy Certificate- 4.99 GBP (Inside the UK Postal Fee) 8.99 GBP (International Delivery Fee) CPD 10 CPD hours / points Accredited by CPD Quality Standards Module 01: Perspectives in Psychology 1:00:29 1: What is Psychology Preview 07:47 2: The Biological Approach 10:01 3: Behaviourist and Cognitive Approaches 09:50 4: Person-Centred Approaches 08:21 5: Research Methods in Psychology 11:55 6: Debates in Psychology 12:35 Module 02: Social Psychology 28:33 7: Social Influence Compliance, Obedience and Conformity 10:10 8: Social Cognition 08:33 9: Applied Social Psychology 09:50 Module 03: Cognitive Psychology and Its Applications 1:10:13 10: Perception 09:42 11: Attention 07:16 12: Remembering (Memory) 09:38 13: Forgetting (Memory) 07:26 14: Language 10:22 15: Thinking (Cognition) 07:09 16: Attitudes 09:42 17: Problem-Solving and Artificial Intelligence 08:58 Module 04: Child Development 33:01 18: Issues in Child Development 05:23 19: Cognitive Development 06:50 20: The Development of Language and Communication 06:08 21: Social Perception (Interpersonal Perception) 05:33 22: Moral Development 09:07 Module 05: The Psychology of Atypical (Abnormal) Behaviour 19:38 23: The definition and Diagnosis of Atypical (Abnormal) Behaviour 06:44 24: Treatments of atypical (abnormal) behaviour 07:26 25: Emotional disorders 05:28 Module 06: Research Methods 21:28 26: Research Methods 06:21 27: Research Issues 06:03 28: Data Analysis 06:42 29: Thank You Good Bye 02:22 Assignment - Psychology Training 03:00 30: Assignment On Psychology Training 03:00 PDF Who is this course for? Is This Psychology Course the Right Option for You? This course is recommended for anyone who is interested in learning more about this topic. You'll learn the fundamental ideas and gain a comprehensive understanding of the topic by taking this Psychology course Requirements Without any formal requirements, you can delightfully enrol in this Psychology course. Career path The aim of this exclusive Psychology course is to help you toward your dream career. So, complete this Psychology course and enhance your skills to explore opportunities in relevant areas: Psychiatrist - (£28,243 to £32,68 ) Neuropsychologist - (£19,051 to £61,052 ) Clinical psychologist - (£47,126 to £63,862) Forensic psychologist - (£27,021 to £34,461) Sports psychologists - (£20K to £22K)

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Business Management and Finance Course Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Business Management and Finance Course Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Business Management and Finance Course Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Business Management and Finance Course Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Business Management and Finance Course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Business Management and Finance Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Business Management and Finance Course course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Business Management and Finance Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Business Management and Finance Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Business Management and Finance Course is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum **Business Management** Module 01: Basics of Business Process Management The Fundamentals of Business Process Management 00:30:00 Defining Business Process Management 00:30:00 The Business Process Life Cycle 00:15:00 Module 02: The Vision, Design & Execution Phase of Business Management The Vision Phase 00:15:00 The Design Phase 01:00:00 The Execution Phase 01:00:00 Module 03: The Monitoring & Optimising Phase of Business Management The Monitoring Phase 00:30:00 The Optimising Phase 01:00:00 Module 04: Project Management Project Management 00:45:00 Module 05: Marketing, Positioning and Pricing Marketing and Its Components 00:05:00 Positioning and Pricing 00:05:00 Module 06: Selling and Negotiating Selling and Negotiating 00:06:00 Module 07: Leadership and Management Leadership and Management 00:20:00 Module 08: Five Practices and Change Management Five Practices 00:05:00 Managing Change 00:05:00 Module 09: Critical Thinking Critical Thinking 00:40:00 Module 10: Business Relationship Management Managing Relationships 00:30:00 Module 11: Meeting Management Meeting Management 01:30:00 Module 12: Infrastructure of the Information Technology for Business Management IT Infrastructure and Emerging Technologies 00:10:00 Foundations of Business Intelligence : Databases and Information Management 00:20:00 Telecommunications, Internet, and Wireless Technology 00:10:00 Securing Information Systems 00:40:00 Module 13: Key System Applications for the Digital Business Achieving Operational Excellence and Customer Intimacy: Enterprise Applications 00:15:00 E-Commerce : Digital Markets, Digital Goods 00:15:00 Knowledge Management Systems 00:25:00 **Financial Accounting** Module : 01 Chris Moore - Accounting for Beginners Promo 00:01:00 Chris Moore - 1. Introduction 00:03:00 Chris Moore - 2. First Transactions 00:05:00 Chris Moore - 3. T Accounts introduction 00:03:00 Chris Moore - 4. T-Accounts conclusion 00:03:00 Chris Moore - 5. Trial Balance 00:02:00 Chris Moore - 6. Income Statement 00:03:00 Chris Moore - 7. Balance Sheet 00:03:00 Module : 02 Chris Moore - 8. Balance Sheet Variations 00:03:00 Chris Moore - 9. Accounts in practise 00:05:00 Chris Moore - 10. Balance Sheets what are they 00:05:00 Chris Moore - 11. Balance Sheet Level 2 00:03:00 Chris Moore - 12. Income Statement Introduction 00:06:00 Chris Moore - 13. Are they Expenses, or Assets 00:03:00 Chris Moore - 14. Accounting Jargon 00:02:00 Module : 03 Chris Moore - 15. Accruals Accounting is Fundamental 00:03:00 Chris Moore - 16. Trial Balance 3 days ago More 00:04:00 Chris Moore - 17. Fixed Assets and how it is shown in the Income Statement 00:03:00 Chris Moore - 18. Stock movements and how this affects the financials 00:03:00 Chris Moore - 19. Accounts Receivable 00:03:00 Chris Moore - 20. How to calculate the Return on Capital Employed 00:05:00 Chris Moore - 21. Transfer Pricing - International Rules 00:02:00 Mock Exam Mock Exam - Business Management and Finance Course 00:20:00 Final Exam Final Exam - Business Management and Finance Course 00:20:00

Join our Microsoft Power BI Masterclass course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Microsoft Power BI Masterclass course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Microsoft Power BI Masterclass course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Microsoft Power BI Masterclass. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement After completing the Microsoft Power BI Masterclass course, you will receive your CPD-accredited Digital/PDF Certificate for £5.99. To get the hardcopy certificate for £12.99, you must also pay the shipping charge of just £3.99 (UK) and £10.99 (International). Who Is This Course for? This Microsoft Power BI Masterclass is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Microsoft Power BI Masterclass course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Microsoft Power BI Masterclass Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Section 01: Introduction Welcome! 00:01:00 What is Power BI? 00:03:00 Download & Installing Power BI Desktop 00:04:00 Getting to know the interface 00:03:00 Mini Project: Transform Data 00:07:00 Mini Project: Visualize Data 00:05:00 Mini Project: Creating a Data Model 00:07:00 Course Outline: What will you learn in this course? 00:05:00 How to learn best with this course? 00:03:00 Section 02: Preparing our Project Creating our initial project file 00:04:00 Working with the attached project files 00:04:00 Section 03: Data Transformation - The Query Editor Exploring the Query Editor 00:06:00 Connecting to our data source 00:07:00 Editing rows 00:08:00 Changing data types 00:08:00 Replacing values 00:03:00 Close & Apply 00:03:00 Connecting to a csv file 00:03:00 Connecting to a web page 00:05:00 Extracting characters 00:06:00 Splitting & merging columns 00:09:00 Creating conditional columns 00:06:00 Creating columns from examples 00:09:00 Merging Queries 00:17:00 Pivoting & Unpivoting 00:06:00 Appending Queries 00:08:00 Practice & Solution: Population table 00:15:00 The Fact-Dimension-Model 00:09:00 Practice: Load the dimension table 00:04:00 Organizing our queries in groups 00:03:00 Entering data manually 00:05:00 Creating an index column 00:03:00 Workflow & more transformations 00:05:00 Module summary 00:05:00 Exercise 1 - Instruction 00:02:00 Exercise Solution 00:11:00 Section 04: Data Transformation - Advanced Advanced Editor - Best practices 00:09:00 Performance: References vs. Duplicating 00:10:00 Performance: Enable / Disable Load & Report Refresh 00:05:00 Group by 00:05:00 Mathematical Operations 00:05:00 Run R Script 00:15:00 Using Parameters to dynamically transform data 00:06:00 M formula language: Basics 00:07:00 M formula language: Values, Lists & Tables 00:14:00 M formula language: Functions 00:13:00 M formula language: More functions & steps 00:05:00 Exercise 2 - Instructions 00:01:00 Exercise 2 - solution 00:05:00 Section 05: Creating a Data Model Understanding the relationship 00:05:00 Create & edit relationships 00:06:00 One-to-many & one-to-one relationship 00:06:00 Many-to-many (m:n) relationship 00:08:00 Cross filter direction 00:06:00 Activate & deactivate relationships 00:06:00 Model summary 00:03:00 Exercise 3 Create Model 00:02:00 Exercise 3 Solution 00:02:00 Section 06: Data Visualization Our first visual 00:08:00 The format tab 00:12:00 Understanding tables 00:10:00 Conditional formatting 00:09:00 The Pie Chart 00:06:00 All about the filter visual 00:13:00 The filter pane for developers 00:09:00 Cross filtering & edit interactions 00:04:00 Syncing slicers across pages 00:07:00 Creating drill downs 00:08:00 Creating drill throughs 00:07:00 The tree map visual 00:07:00 The decomposition tree 00:05:00 Understanding the matrix visual 00:05:00 Editing pages 00:07:00 Buttons & Actions 00:09:00 Bookmarks to customize your report 00:10:00 Analytics and Forecasts with line charts 00:10:00 Working with custom visuals 00:07:00 Get data using R Script & R Script visual 00:08:00 Asking questions - Q&A visual 00:04:00 Wrap up - data visualization 00:08:00 Section 07: Power BI & Python Python in Power BI - Plan of attack 00:03:00 Setting up Python for Power BI 00:03:00 Transforming data using Python 00:11:00 Creating visualizations using Python 00:08:00 Violin plots, pair plots & ridge plots using Python 00:15:00 Machine learning (BayesTextAnalyzer) using Python 00:00:00 Performance & Troubleshooting 00:03:00 Section 08: Storytelling with Data Introduction 00:01:00 Show Empathy & Identify the Requirement 00:03:00 Finding the Most Suitable KPI's 00:02:00 Choose an Effective Visualization 00:04:00 Make Use of Natural Reading Pattern 00:03:00 Tell a Story Using Visual Cues 00:05:00 Avoid Chaos & Group Information 00:02:00 Warp Up - Storytelling with Data 00:02:00 Section 09: DAX - The Essentials Introduction 00:03:00 The project data 00:04:00 Measures vs. Calculated Columns 00:15:00 Automatically creating a date table in DAX 00:08:00 CALENDAR 00:05:00 Creating a complete date table with features 00:04:00 Creating key measure table 00:03:00 Aggregation functions 00:06:00 The different versions of COUNT 00:14:00 SUMX - Row based calculations 00:09:00 Section 10: DAX - The CALCULATE function CALCULATE - The basics 00:11:00 Changing the context with FILTER 00:07:00 ALL 00:08:00 ALL SELECTED 00:03:00 ALL EXCEPT 00:07:00 Section 11: Power BI Service - Power BI Cloud How to go on now? 00:03:00 Power BI Pro vs Premium & Signing up 00:04:00 Exploring the interface 00:04:00 Discovering your workspace 00:03:00 Connecting Power BI Desktop & Cloud 00:04:00 Understanding datasets & reports 00:03:00 Working on reports 00:04:00 Updating reports from Power BI Desktop 00:04:00 Creating and working with workspaces 00:07:00 Installing & using a data gateway 00:13:00 Get Quick Insights 00:03:00 Creating dashboards 00:04:00 Sharing our results through Apps 00:10:00 Power BI Mobile App 00:05:00 Creating the layout for the Mobile App 00:04:00 Wrap up - Power BI Cloud 00:07:00 Section 12: Row-Level Security Introduction 00:03:00 Creating a Row-Level Security 00:05:00 Row-Level Security in the Cloud 00:04:00 Row-Level Security & Data Model 00:05:00 Dynamic Row-Level Security 00:07:00 Dynamic Many-to-Many RLS 00:04:00 Hierarchical Row-Level Security 00:13:00 Section 13: More data sources JSON & REST API 00:10:00 Setting up a local MySQL database 00:14:00 Connecting to a MySQL database in Power BI 00:05:00 Connecting to a SQL database (PostgreSQL) 00:05:00 Section 14: Next steps to improve & stay up to date Congratulations & next steps 00:06:00 The End 00:01:00 Resources Resources - Microsoft Power BI Masterclass 00:00:00

Are you interested in sharing knowledge with others and gaining insightful conclusions from data? This online Power BI course is your comprehensive and in-depth introduction to this powerful software if you've ever been curious about the fascinating, artistic field of data analysis and visualisation. Microsoft Power BI has the potential to be your most effective tool. It comes with all of the features found in MS Excel, as well as many more. Power BI has a wide range of features and functionalities. By obtaining this Power BI training, you'll learn to make the most of all of Microsoft Power BI's features and produce insightful tables, graphs, and reports. Along with this Power BI course, you also receive a number of additional practical and supplemental courses in a package that will assist you in becoming an expert in the field of business and IT. With the supplementary business management course, you will acquire the technical abilities and business knowledge needed to put your skills to use in the industry. Working with various platform data, algorithms, and data structures all are part of the job description of a data analyst. As the course includes Data Structure and Graph theory algorithm courses, this package will aid in your skill improvement as a data analyst. These courses in this bundle will advance your Power BI proficiency and allow you to perform more reasonable experimentation with this Power BI tool. Along with this Power BI course, you will get 10 premium courses, an original hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Power BI Bundle Consists of the following Premium courses: Course 01: Complete Microsoft Power BI 2021 Course 02: Data Structures Complete Course Course 03: Computer Science: Graph Theory Algorithms Course 04: Introduction to Data Analysis Course 05: Business Analysis Level 3 Course 06: Strategic Business Management Course 07: Enterprise Risk: Identification and Mitigation Level 2 Course 08: GDPR Data Protection Level 5 Course 09: Functional Skills IT Course 10: Decision Making and Critical Thinking Course 11: Time Management With the help of this excellent package, you can develop a professional career in the IT sector while also increasing your own personal growth. To summarise your learning objectives of this bundle: you will be able to, Identify the Power BI components and workflows you need to know Create a data model in Power BI Translate data into graphics using Power BI features Understand different types of data structures and algorithms Perform data analysis and measure the performance of your model Acquire business knowledge about the IT industry Gain time management skills for working as a professional in the corporate sector Your new data visualisation abilities can be used in almost any field of study or employment, including data science, finance, and even graphic design. This can lead to a wide range of professional prospects. So enrol in this course right away to jumpstart your career. Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules of course designed by expert instructors Learn about course at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Curriculum: Course 01: Complete Microsoft Power BI 2021 Introduction Preparing our Project Data Transformation - The Query Editor Data Transformation - Advanced Creating a Data Model Data Visualization Power BI & Python Storytelling with Data DAX - The Essentials DAX - The CALCULATE function Power BI Service - Power BI Cloud Row-Level Security More data sources Next steps to improve & stay up to date How will I get my Certificate? After successfully completing the Power BI course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There are no strict requirements, and any experienced computer user is expected to be able to finish the project. This bundle will also be beneficial for, Students from all academic disciplines Students interested in powerful data analysis techniques Anyone in business who wants to transform data into information Users of Excel who want to advance their reporting and analysis Requirements This Power BI course has been designed to be fully compatible with tablets and smartphones. Career path These different credentials will add value to your resume and give you access to a wide range of industries, including, but not limited to, Data analysis IT industry Business and management Freelance worker Entrepreneur Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Complete Microsoft Power BI) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

This ultimate course to kickstart your Python journey from scratch. This comprehensive course covers all the essential concepts of Python, providing explanations, examples, and practical implementations. Designed with beginners in mind, our goal is to help you learn and master Python by building a variety of projects.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Dive deep into the world of ChatGPT with our ChatGPT Masterclass. From basic functionalities to advanced applications across various domains, this course equips you with the knowledge to leverage ChatGPT effectively. Enhance your professional skills, academic pursuits, and personal projects by mastering ChatGPT today. Learning Outcomes Understand the mechanics behind ChatGPT’s responses. Create precise and effective prompts for ChatGPT. Utilize ChatGPT for creative and technical writing. Leverage ChatGPT for educational support and learning. Integrate ChatGPT with Microsoft Excel for data management. Employ ChatGPT to achieve professional excellence. Explore practical and innovative ChatGPT prompts. Implement ChatGPT strategies in social media marketing. Understand the capabilities of ChatGPT Plus and New Bing. Course Curriculum Module 01: Getting Started with ChatGPT Introduction to ChatGPT: Basics of how to interact with and utilize ChatGPT effectively. Module 02: Understanding ChatGPT How ChatGPT Works: Insights into the AI and machine learning principles powering ChatGPT. Module 03: Crafting Effective ChatGPT Prompts: A Guide Prompt Engineering: Techniques for developing precise prompts that generate desired outcomes. Module 04: Writing with ChatGPT Creative and Technical Writing: Using ChatGPT to assist with various writing tasks and projects. Module 05: ChatGPT for Students Educational Applications: How students can use ChatGPT for studying, research, and homework assistance. Module 06: ChatGPT for MS Excel Excel Integration: Harnessing ChatGPT for automating tasks and analyzing data in Microsoft Excel. Module 07: ChatGPT for Professional Excellence Career Development: Applying ChatGPT in professional settings for communication, problem-solving, and innovation. Module 08: Useful ChatGPT Prompts Practical Prompts: A collection of effective ChatGPT prompts for various uses. Module 09: Social Media Marketing with ChatGPT Marketing Strategies: Leveraging ChatGPT for content creation, customer engagement, and campaign management. Module 10: ChatGPT Plus and New Bing Advanced Features: Exploring the enhanced capabilities and applications of ChatGPT Plus and New Bing. Module 11: ChatGPT in Personal Life Everyday Uses: Practical ways to incorporate ChatGPT into daily personal tasks and activities. Module 12: The Future with ChatGPT Looking Ahead: Discussing potential future developments in ChatGPT technology and its implications for various sectors.

Managing teams and projects to meet a private, public or voluntary organisation's goals.