2788 Intelligence courses delivered Online

***Unlock the Secrets of Behaviour Management: Understand Why People Do What They Do (and How to Guide Them Effectively)!*** A recent study by the National Education Association found that a significant portion of teacher stress stemmed from classroom behaviour management challenges. Behaviour management is a crucial skill for anyone working with individuals, especially in fields like education, social care, and even parenting. This course delves into the fascinating world of human behaviour, equipping you with the theoretical knowledge to understand why people behave the way they do and how to effectively promote positive behaviours. ***Want to Understand Why People Behave the Way They Do? Discover How to Manage Behaviour Effectively!*** Behaviour management challenges can be frustrating in any setting, from classrooms to workplaces and even at home. This course equips you with the theoretical foundation to navigate the complexities of human behaviour and develop effective behaviour management strategies. Learn to: Understand the fundamental concepts of human behaviour and basic psychological processes (behaviour management). Analyse the evolutionary perspective on behaviour management. Discuss the nature of human intelligence and its variations (behaviour management). Evaluate the role of learning and conditioning in behaviour modification (behaviour management). Explore the impact of emotions on cognition and behaviour management. Develop an understanding of emotional intelligence and its application in behaviour management. This Behaviour Management course provides a comprehensive theoretical foundation for understanding human behaviour and its application in behaviour management. We'll embark on a journey through the human psyche, exploring the interplay between biological, cognitive, and emotional factors that influence our actions. Module 01 lays the groundwork by examining human behaviour and basic psychological processes. We'll then delve into the evolutionary perspective on behaviour management in Module 02. Modules 03 and 04 explore human intelligence and its variations, while Module 05 sheds light on the power of learning and conditioning in shaping behaviour. Effective communication is key to successful behaviour management. Module 06 focuses on language and communication, while Modules 07 and 08 explore the world of emotions and their influence on cognition. We'll then delve into stress, anger, and conflict resolution in Module 09. The course culminates with Modules 10, 11, and 12, where we explore emotional intelligence, self-leadership, and the fascinating world of Neuro-Linguistic Programming (NLP) - all valuable tools for effective behaviour management. Behaviour Management Curriculum Breakdown of the Behaviour Management Course Course Curriculum: Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Management Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Behaviour Management course is ideal for: Teachers and educators seeking to create a positive and productive classroom environment (behaviour management). Social care professionals working with individuals with behavioural challenges (behaviour management). Managers and leaders looking to foster a harmonious and productive work environment (behaviour management). Parents seeking to understand and manage their children's behaviour effectively (behaviour management). Anyone interested in gaining a deeper understanding of human behaviour and its application in various settings (behaviour management). Requirements This Behaviour Management course is designed for individuals with a basic understanding of psychology. There are no prerequisites, but a willingness to engage with theoretical concepts is essential. Career path Understanding behaviour management can open doors to various rewarding careers, including: Teaching and Education Social Work Counselling and Psychotherapy Human Resources Management Childcare Leadership and Management Roles Youth Work Join us on this exciting journey of discovery and unlock the secrets to effective behaviour management! Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

20 in 1 Probation Officer Training Bundle In the United Kingdom, probation plays a pivotal role in reducing reoffending rates and protecting communities. With approximately 200,000 individuals on probation at any given time, the demand for qualified and compassionate probation officers is ever-increasing. If you aim to enhance your Probation Officer Training skills, our comprehensive Probation Officer Training course is perfect for you. Designed for success, this Probation Officer Training course covers everything from basics to advanced topics in Probation Officer Training. Each lesson in this Probation Officer Training course is crafted for easy understanding, enabling you to become proficient in Probation Officer Training. Whether you are a beginner or looking to sharpen your existing skills, this Probation Officer Training is the ideal choice. This Probation Officer Training bundle consists of 20 courses. Course 01: Criminal Law Course 02: Criminology and Criminal Psychology Course 03: Criminal Intelligence & Counterterrorism Analysis Course 04: Interrogations And Confessions Psychology Course 05: Forensic Psychology : Criminal Profiling Course 06: Forensic Scientist & Crime Investigator Course 07: Legal Advisor Training: Course 08: Paralegal Course 09: Anti-Money Laundering Regulation, Reporting and Awareness Course 10: Accident Investigation Course 11: Security Management and Fraud Prevention Training Course 12: Human Rights Course 13: Financial Investigator Course 14: GDPR Data Protection Level 5 Course 15: Compliance & Risk Management Course 16: Domestic Violence and Abuse Awareness - Level 2 Course 17: Emotional Intelligence and Human Behaviour Course 18: Diploma in Substance Misuse Course 19: Financial Crime Consultant Course 20: Decision Making and Critical Thinking With our Probation Officer Training exclusive bundle you will get PDF Certificate, PDF Transcript and Digital Student ID Card (worth £50) Absolutely FREE. Learning Outcome of Probation Officer Training Bundle Master Criminal Law principles for effective legal navigation. Understand criminal psychology and behaviour to aid rehabilitation. Acquire skills in counterterrorism analysis and intelligence gathering. Enhance interrogation techniques through psychological insights. Learn criminal profiling to aid investigative processes. Gain expertise in forensic science and crime investigation. Develop paralegal and legal advisory skills for court support. Ensure compliance through anti-money laundering regulations and data protection. Why Choose Our Probation Officer Training Bundle? FREE Probation Officer Training certificate accredited Get a free student ID card with Probation Officer Training Get instant access to this Probation Officer Training course. Learn Probation Officer Training from anywhere in the world The Probation Officer Training is affordable and simple to understand The Probation Officer Training is an entirely online, interactive lesson with voiceover audio Lifetime access to the Probation Officer Training course materials The Probation Officer Training comes with 24/7 tutor support So enrol now in this Probation Officer Training Today to advance your career! Embark on a transformative journey into the world of Probation Officer Training & Criminal Law. With 20 meticulously curated courses, this Probation Officer bundle equips you to navigate the complexities of the criminal justice system. From legal insights to psychology-driven approaches, you'll gain a comprehensive understanding of criminal behaviour and the tools needed to make impactful contributions to the field. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Probation Officer Training Bundle is ideal for: Aspiring Probation Officers seeking specialised training. Criminal justice professionals looking to enhance their skills. Individuals interested in criminal law and behaviour analysis. Requirements You will not need any prior background or expertise in this Probation Officer Training bundle. Career path This Probation Officer Training bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Probation Officer: £25,000 - £40,000 Legal Advisor: £30,000 - £50,000 Forensic Psychologist: £35,000 - £60,000 Paralegal: £20,000 - £35,000 Compliance Officer: £25,000 - £45,000 Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included

Social anxiety test Emotional intelligence training Self-regulation training Self-improvement coaching Confidence building Social skills OCD Resolving social phobia Addressing intense anxiety issues Social anxiety disorder Addressing issues in the anxiety spectrum Exposure hierarchy therapy Objective goals Guidance and support Addressing pain points Social anxiety disorder exercises Homework and self-help guide (dating advice and relationship advice optional) 6 sessions https://relationshipsmdd.com/product/m-d-d-social-anxiety-course-package/

Want to be more charismatic? Command influence and get what you want? Take this course and learn how to develop your charisma and become a more influential person.

Education on socials skills Dealing with rejection Relationships and contraception Emotional intelligence training and exercises Teaching about high expectations Teaching the importance of discipline How to have a healthy relationship How to be happy Self improvement coaching Best self improvement coaches techniques exercises The importance of work ethic The importance of your friend choices Financial discipline Social anxiety Socialising and safety Exercises on the importance of self-acceptance Self-love teaching and exercises The importance of self-respect Dealing with anxiety and fear Preparing your teenager for life 6 sessions https://relationshipsmdd.com/product/preparing-your-teenager-for-life-package/

Duration 5 Days 30 CPD hours This course is intended for This course is designed for IT professionals who want to develop penetration testing skills to enable them to identify information-system vulnerabilities and effective remediation techniques for those vulnerabilities. Target students who also need to offer practical recommendations for action to properly protect information systems and their contents will derive those skills from this course. This course is also designed for individuals who are preparing to take the CompTIA PenTest+ certification exam PT0-002, or who plan to use PenTest+ as the foundation for more advanced security certifications or career roles. Individuals seeking this certification should have three to four years of hands-on experience performing penetration tests, vulnerability assessments, and vulnerability management. Overview After completing this course, you will be able to plan, conduct, analyze, and report on penetration tests, including the ability to: Plan and scope penetration tests. Conduct passive reconnaissance. Perform non-technical tests to gather information. Conductive active reconnaissance. Analyze vulnerabilities. Penetrate networks. Exploit host-based vulnerabilities. Test applications. Complete post-exploit tasks. Analyze and report pen test results. Security remains one of the hottest topics in IT and other industries. It seems that each week brings news of some new breach of privacy or security. As organizations scramble to protect themselves and their customers, the ability to conduct penetration testing is an emerging skill set that is becoming ever more valuable to the organizations seeking protection, and ever more lucrative for those who possess these skills. In this course, you will be introduced to some general concepts and methodologies related to pen testing, and you will work your way through a simulated pen test for a fictitious company. 1 - Outline Lesson 1: Scoping Organization/Customer Requirements Lesson 2: Defining the Rules of Engagement Lesson 3: Footprinting and Gathering Intelligence Lesson 4: Evaluating Human and Physical Vulnerabilities Lesson 5: Preparing the Vulnerability Scan Lesson 6: Scanning Logical Vulnerabilities Lesson 7: Analyzing Scanning Results Lesson 8: Avoiding Detection and Covering Tracks Lesson 9: Exploiting the LAN and Cloud Lesson 10: Testing Wireless Networks Lesson 11: Targeting Mobile Devices Lesson 12: Attacking Specialized Systems Lesson 13: Web Application-Based Attacks Lesson 14: Performing System Hacking Lesson 15: Scripting and Software Development Lesson 16: Leveraging the Attack: Pivot and Penetrate Lesson 17: Communicating During the PenTesting Process Lesson 18: Summarizing Report Components Lesson 19: Recommending Remediation Lesson 20: Performing Post-Report Delivery Activities Additional course details: Nexus Humans CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CompTIA Penetration Testing Certification (PenTest Plus) - (Exam PT0-002) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

In terms of data processing and analytics, Azure Synapse Analytics is a game-changer. This course will teach you all you need to know about Azure SQL Data Warehouse, Azure Synapse Analytics Service, PolyBase, Cloud Data Warehouse, and Microsoft SQL Data Warehouse foundations.

EFT is a powerful tool that can be used to increase self-acceptance and self-love. And our EFT course may be exactly what you need if you want to improve your health and personal development. Our EFT course will teach you the principles and techniques of EFT, as well as practical advice on how to apply the technique to your specific needs. This EFT course will not only provide you with the knowledge and skills to effectively use the technique, but it will also assist you in developing a deeper understanding of how your emotions affect your health and well-being. With this knowledge, you will be better able to make positive changes in your life and achieve your objectives. So, if you want to improve your health and personal development, an EFT course could be the solution. EFT, which combines ancient Chinese medicine and modern psychology, can help you heal emotionally and physically and achieve long-term change. Along with this EFT - Emotional Freedom Technique course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This EFT - Emotional Freedom Technique Bundle Consists of the following Premium courses: Course 1: EFT - Emotional Freedom Technique Course 2: Emotional Intelligence and Human Behaviour Course 3: Applied Behaviour Analysis (ABA) Expert Training Certification Course 4: Biohacking Your Physical and Mental Health Course 5: Stress Management Training Course 3: Counselling Course Course 7: Coaching & Mentoring Course 8: Level 2 Mindfulness for Wellbeing Course 9: First Aid Training Course 10: Nutrition Level 2 Course 11: Time Management Learning outcomes Discover the fundamentals of EFT and its applications in health and care. Develop the ability to assess and identify appropriate contexts for using EFT. Develop your ability to create and deliver tailored EFT treatments. Explore how to incorporate EFT into evidence-based treatments for mental and physical health issues. Recognise the potential for personal development and growth offered by EFT practice. Understand the relationship between EFT and traditional medicine. Discover the ethical implications of using EFT. Learn about the legal frameworks and policies that govern the use of EFT. So, don't wait up. Enrol in our EFT course and be better. Curriculum Course 1: EFT - Emotional Freedom Technique Module 01: What Is EFT (Emotional Freedom Technique)? Module 02: EFT and Emotions, The Brain (EFT with the body) Module 03: EFT Procedure Module 04: Detailed Instructions of EFT Module 05: Applying EFT to Physical Issues Module 06: Treating Children with EFT Module 07: EFT That Can Improve/ Heal Life & Tips Module 08: Doing Business with EFT Course 2: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 3: Applied Behaviour Analysis (ABA) Expert Training Certification Introduction to ABA ABA Component Breakdown Rules when Applying ABA Foundation Techniques of ABA ABA for Motor Skills ABA for Language Skills ABA for Cognitive Skills ABA for Visuospatial Skills Generalization in ABA Theory Course 4: Biohacking Your Physical and Mental Health Module 01: Introduction Module 02: Sleep - So MUCH More Than Just Rest Module 03: Blue Light & Red Light Module 04: Mindfulness & Movement Module 05: What You Put In Your Mouth is KEY! Module 06: Hidden Secret - 'Cryotherapy' Module 07: Importance Of PURE Air Module 08: Final Thoughts & Recommendations Course 5: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! Course 6: Counselling Course Introduction to the course Understanding Psychotherapy Starting Psychotherapy Practice Your Potential Clients in Therapy Different Types of Psychotherapy Internet Based Therapy Course 7: Coaching & Mentoring Module 1: Introduction to Coaching and Mentoring Module 2: Coaching and Mentoring: Objectives & Processes Module 3: Ethical Aspects of Coaching and Mentoring Module 4: Coaching and Mentoring Models Module 5: Effective Communication Skills Module 6: Personal Skills Module 7: Management Skills Module 8: Functional Skills Course 8: Level 2 Mindfulness for Wellbeing Introduction & First Concepts Understanding & Beating Anxiety More Anti-Anxiety Skills & Concepts Conclusion Course 9: First Aid Training Introduction to Workplace First Aid Legal Framework for Workplace First Aid Incident Management at Work Primary Survey Secondary Survey Basic First-Aid Techniques Dealing with Minor Injuries at the Workplace Secondary Illness Loss of Responsiveness and CPR Secondary Illness Breathing Problems Secondary Illnesses and Injuries Dealing With Fractures and Dislocations Call for an Emergency Course 10: Nutrition Level 2 Section 01: Nutrition Overview Section 02: Nutrition & Carbs Section 03: Nutrition & Proteins Section 04: Nutrition & Fat Section 05: Nutrition & Water Section 06: Micronutrients Section 07: Effortless Nutrition Section 08: Strategies to Do Today Section 09: Nutrition Myths Section 10: Bonus: Are Diet Foods Good For You? Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone looking to improve their mental and emotional well-being should consider taking this EFT course. EFT is a powerful, tried and tested tool for emotional healing and personal development. It can help alleviate anxiety, depression, phobias, and stress, as well as help individuals to overcome traumas and past negative experiences. It can also help to improve relationships, boost self-esteem, and increase happiness. Requirements Our bundle is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path The following professions are most popular in this sector EFT Life Coach EFT Practitioner EFT Therapist EFT Energy Worker EFT Workshop Facilitator The salary range for EFT - Emotional Freedom Technique professionals in the UK is typically between £20,000 and £40,000 per year. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Emotional Freedom Technique) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

*** Don't Spend More; Spend Smart*** Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Call Centre Training course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Call Centre Training bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Call Centre Training course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Call Centre Training and help you along your learning journey. Advanced audio-visual learning modules of these Call Centre Training courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Call Centre Training, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Public Speaking and Presentation Skill Course Course 05: Sales: Psychology of Customers Course 06: Telesales Executive Training Course 07: Facilities Management Level 3 Course 08: Data Protection and Data Security Level 2 Course 09: Effective Communication Skills Diploma Course 10: The Formula to Talk with Strangers Course 11: Emotional Intelligence and Human Behaviour Course 12: Content Management Course 13: Touch Typing Essential Skills Level 3 Course 14: Stress Management Training Benefits you'll get choosing Apex Learning for this Call Centre Training: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Phone-Based Customer Service Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Course 02: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 03: Retail Strategy Module 01: Introduction to Retail Management Module 02: Retail Strategy Module 03: Retail Buying and Merchandising Module 04: Retail Pricing Module 05: Supply Chain Management in Retailing Module 06: The Sales Process and Dealing with Customers at the Checkout Module 07: Importance of Consumer Behaviour Module 08: Taking Trends and Targeting Customers Effectively Module 09: The Importance of Communicating with Customers Module 10: Choosing a Retail Location Module 11: Retail Psychology Module 12: Negotiate the Right Deal with Suppliers Module 13: Develop Store Security Procedures Module 14: Management Skills for Leading Your Team Module 15: Selling in Multiple Channels Module 16: Retail Brand Management Module 17: Health & Safety for Retail Stores Module 18: Consumer Rights Act Course 04: Public Speaking and Presentation Skill Course Introduction QUICK UNLEARNING Before Starting this "SKILL" IS THIS HAPPENED WITH YOU???? Impressive Methods of Hooking Audience, even before your Speech or Presentation 6 Highly Impressive Methods of Starting any Speech or Presentation!! Body Language: 6 Methods for Impressive Body Language for Speech or Presentation Vocal Variety: 3 Methods (VST) for POWERFUL Vocal Variety Effective Methods of Ending Any Speech or Presentation Course 05: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 06: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 07: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 08: Data Protection and Data Security Level 2 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 09: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphic Module 06: Effectively Working for Your Boss Course 10: The Formula to Talk with Strangers Section 01: Course Overview Section 02: The Formula Section 03: Summary Section 04: End Course 11: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 12: Content Management Module 01: Introduction to Content Management Module 02: Content Management System (CMS) Module 03: Basics of Content Management Systems Module 04: Content Strategy Module 05: Content Marketing Module 06: Content Marketing Tools and Tactics Module 07: Content Marketing Strategy Course 13: Touch Typing Essential Skills Level 3 Module 01: Getting Started Module 02: DRILL 1 The home keys Module 03: DRILL 2 e and i, g and h Module 04: DRILL 3 o and n, shift keys and t Module 05: DRILL 4 extra practice . and y Module 06: DRILL 5 , and w Module 07: DRILL 6 m and u Module 08: DRILL 7 v and x Module 09: DRILL 8 sentence drills Module 10: DRILL 9 figures Module 11: DRILL 10 alphabetical paragraphs Module 12: Recap Course 14: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Call Centre Training bundle. Requirements Our Call Centre Training course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Call Centre Training expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Phone-Based Customer Service) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Phone-Based Customer Service) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

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