2768 Intelligence courses in Liverpool delivered Online

This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models.

Preparing for Digital Transformation (On-Demand) The goal of this course is to enable you to become knowledgeable about the technologies behind a digital transformation in your organization and the driving forces compelling such a transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients. Organizations today must keep pace with changing technology to stay abreast of the market demand. Keeping pace means a transformation of the entire organization into the digital age. This workshop presents the challenges, benefits, and pitfalls of digital transformation and how it will affect you, and how you can be better prepared and positioned for the upcoming digital transformation. You will learn how to become engaged in the processes of transforming your organization digitally to meet with the growing demands of customers and clients. What you will Learn Describe the impact that digital is making on the economy and on customer expectations Examine the nature and drivers of the digital transformation Evaluate new technologies such as Blockchain, Big Data, Artificial Intelligence, and other technologies and see how they work to bring about digital transformation Assess the impact of digital technologies on the current roles and positions in the organization Discuss both the demand that customers have for digital technologies and the impact the digital technologies have on the customer and its relationship with the organization Recognize the new technology trends in the digital transformation and what they mean to the future of the organization Identify how digital transformation will affect all roles and how to be prepared for the upcoming and continuing digital transformation Getting Started Foundation Concepts Digital transformation versus automation Driving forces behind the digital transformation Learning from digital transformation successes Digital Transformation and Customer Orientation The Digital Customer Customer touch points and the customer journey Omnichannel concept Transform to the customer Digital Technologies and the Organization Relationship Management Big Data: The Basis for it All The Human Factor in Digital Transformations Risks of Digital Transformation Technology Trends Data and Business Analytics Other Major Trends Preview of Coming Attractions Pathway to Digital Transformation Summary and Next Steps

Fall into Savings. Enjoy the biggest price fall this Autumn! 14 in 1 "Mental Health Support Worker" Bundle only at £79 Get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for a Mental Health Support Worker course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this extensive bundle that has everything you need to succeed. After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Mental Health Support Worker bundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Mental Health Support Worker course that will enhance your skills and prepare you for the competitive job market. Also, our experts are available for answering your queries on Mental Health Support Worker and help you along your learning journey. Advanced audio-visual learning modules of these Mental Health Support Worker courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Mental Health Support Worker, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Bundle Consists of the following Premium courses: Course 01: Counselling Training for Counsellors Course 02: Mental Health Nursing and Support Worker Course 03: Couples Therapy & Counselling Course 04: EFT - Emotional Freedom Technique Course 05: Mental Health Laws and Awareness - Level 2 Course 06: Family Support Worker Diploma Course 07: Social Work Studies Diploma Course 08: Youth Work Certificate Complete Diploma Course 09: Emotional Intelligence and Human Behaviour Course 10: Domestic Violence and Abuse Awareness - Level 2 Course 11: Anti Social Behaviour Course 12: Substance Misuse Awareness Online Certification Course Course 13: Addiction and Mental Health - Dual Diagnosis Course 14: Workplace Mental Health First Aid and Advocacy Training Enrol now in, to advance your career, and use the premium study materials from Apex Learning. Benefits you'll get from choosing Apex Learning for this Mental Health Support Worker: Pay once and get lifetime access to 14 CPD courses from this Course Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Mental Health Support Worker expertise and essential knowledge, which will assist you in reaching your goal. Curriculum: Course 01: Counselling Training for Counsellors Introduction to Counseling Introduction to Counseling Counseling Techniques and Application Opening a Session Rapport-Building Silence in Counselling Reflection Paraphrasing Focusing Assessment Appropriate Questioning The Skill of Confrontation Idiosyncratic Empathy Immediacy The Skill of Simile and Metaphor Counseling Process- from Fixity to Fluidity Course 02: Mental Health Nursing and Support Worker Module 01: Introduction to Mental Health Nursing Module 02: Mental Health over Life Span and Society Module 03: Child Mental Health Module 04: Adolescent Mental Health Module 05: Adult Mental Health Module 06: Planning and Implementation Module 07: Mental Health Nursing Models Module 08: Mental Health in the Digital Age-Part 1 Module 09: Mental Health in the Digital Age-Part 2 Module 10: Common Mental Disorders-Part 1 Module 11: Common Mental Disorders-Part 2 Module 12: Legislations Related to Mental Health in the UK Course 03: Couples Therapy & Counselling Module 01: Introduction Module 02: Communication Module 03: Conflict Resolution Module 04: Intimacy Module 05: Pre-Marital Counselling Module 06: Healthy Fighting Module 07: Affairs Module 08: Apology & Forgiveness Module 09: Adapting to Changes Module 10: Moving Forward Together Course 04: EFT - Emotional Freedom Technique Module 01: What Is EFT (Emotional Freedom Technique)? Module 02: EFT and Emotions, The Brain (EFT with the body) Module 03: EFT Procedure Module 04: Detailed Instructions of EFT Module 05: Applying EFT to Physical Issues Module 06: Treating Children with EFT Module 07: EFT That Can Improve/ Heal Life & Tips Module 08: Doing Business with EFT Course 05: Mental Health Laws and Awareness - Level 2 Module 01: The Mental Capacity Act Module 02: Interface with Legislation, Policy and Procedures Module 03: Deprivation of Liberty Safeguards Module 04: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 05: Mental Health Legislation and Services Module 06: Liberty Protection Safeguards (LPS) Course 06: Family Support Worker Diploma Module 01: Introduction to Family Support Work Module 02: Legislation, Policy and Guidance Module 03: Solving Family Issues - Part 1 Module 04: Solving Family Issues - part 2 Module 05: Safeguarding - Assessing need and providing help (Part 1) Module 06: Safeguarding - Assessing Need and Providing Help (Part 2) Module 07: Building Relationships Course 07: Social Work Studies Diploma Module 01: An Overview of Social Work Module 02: Social Work Basics Module 03: Theories of Social Work and Sociology Module 04: Casework Process and Teamwork Module 05: Dimensions of Social Work / Models of Intervention Module 06: Practice Contexts and Application Module 07: Working with Adults Module 08: Principles of Conduct and Role as Social Care Worker Course 08: Youth Work Certificate Complete Diploma Module 01: Introduction to Youth Work Module 02: Understanding Youth Work Module 03: Ethical Conduct and Principles in Youth Work Module 04: Societal Influence on Youth Module 05: Influence of Media on Youth Module 06: The National Youth Agency (Nya) Module 07: The EU on Youth Work Module 08: Career as a Youth Worker Module 09: Dealing with Stress Course 09: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 10: Domestic Violence and Abuse Awareness - Level 2 Module 01: Introduction to Domestic Violence & Abuse Module 02: The Components of Domestic Violence Module 03: The Impact of Domestic Violence on Victims Module 04: The Impact of Domestic Violence and Abuse on Children Module 05: Assessing the Risks of Domestic Violence and Abuses on Children Module 06: Supporting the Victim and Reporting Incidents Module 07: Record Keeping Module 08: Domestic Violence and Abuse Legislation in the UK Course 11: Anti Social Behaviour Module 01: Overview of Anti-social Behaviour Module 02: Family Influences on Anti-social Behaviour Module 03: Anti-Social Behaviour Order Module 04: Anger and Anti-social Behaviour Module 05: Understanding Antisocial Personality Module 06: Prevention of Anti-social Behaviour Course 12: Substance Misuse Awareness Online Certification Course Module 01: Introduction to Substance Misuse Module 02: Overview of Substance Module 03: Prevention and Awareness Module 04: Substance Misuse at Workplace Module 05: Substance Misuse Policy at Workplace Module 06: Treatment of Substance Addiction Module 07: Laws and Acts on Substance Module 8: Substance Misuse and Youth Course 13: Addiction and Mental Health - Dual Diagnosis Promotional Video SAMHI Dual Diagnosis Intro video Module 01: Drugs and Effects Module 02: Addictions & Mental Health Module 03: Harm Minimisation & Optimal Health Module 04: Brain Works - Neurophysiology Module 05: Trauma Model & Keys to Treatment Module 06: Brief & Early Intervention and Tripod of Support Course 14: Workplace Mental Health First Aid and Advocacy Training Module 01: Introduction to Mental Health Module 02: Overview of Mental Health First Aid Module 03: Childhood and Adolescent Psychiatric Disorders Module 04: Stress and Anxiety Disorders Module 05: Schizophrenia Module 06: Personality Disorders Module 07: Mood Disorders Module 08: Eating & Sleeping Disorders Module 09: Self-Harm and Suicide Module 10: Medication and Therapy in the Treatment of Mental Illness Module 11: Social Attitudes to Mental Illness Module 12: Mental Health Legislation and Services Module 13: Mental Health in the Workplace Module 14: Approach and React To People in Mental Health Crisis CPD 145 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this bundle. Requirements Our Mental Health Support Worker course is fully compatible with PCs, Macs, laptops, tablets and Smartphone devices. Career path Having this Mental Health Support Worker expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included You will get the PDF Certificate for the title course (Counselling Training for Counsellors) absolutely Free! Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Counselling Training for Counsellors) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Leadership for Transcultural Innovation Innovation, in response to mankind's 21st century needs, is powered by individuals, teams and organizations dispersed across cultural frontiers. The potential power of harnessing the best skills globally is immense, but this power can only become a reality if cultural differences are perceived as a source of energy and obstacles to cooperation are overcome. So, as leaders on this cross-cultural terrain, how should we adapt to ensure the best leverage of our collective global talents? What pragmatic enablers are within easy reach to assist on the journey to global collective technological intelligence? Identify your personal leadership style Clarify how cultural expectations for leadership styles differ globally and how you fit in Take a step back to understand the megatrend for leaders skilled in fostering collective technological intelligence Come away with three practical enablers for transcultural innovation that you can use today

An ESI Micro-Credential ESI’s Business Acumen micro-credential introduces the learner to the core principles and skills that underpin selling today. This 12-week self-directed course enables participants to identify what is required in order to achieve improved results as well as recognise the factors that will impact sales performance.  Get Certified. Get Promoted. Earn More. During the course, you will learn: What it means to be a sales professional. What is required in order to achieve improved results. To recognise the factors that will impact performance. How to translate information into credible market intelligence. How to collaborate to achieve better results. The fundamentals of what it means to be a high-performing sales professional. An understanding of business and how this drives higher performance. Awareness of personal credibility, why it matters and how to collaborate with others to achieve better results. Certification ESI’s Stackable Micro-Credentials Your personalised Continuous Professional Development solution Navigate your own journey through ESI at a time and pace that suits you.  Develop your skills and advance your career with milestone-based learning. Each micro-credential achievement builds to a more senior certification – ultimately leading to ESI’s flagship Professional Diploma. Your Career. Your Development. Your Way.

"This course aims to explore the intricate link between buyer behavior and effective promotional strategies, emphasizing e-consumer behavior within the digital landscape. Participants will delve into the pivotal role of digital technologies in elevating customer experience, leveraging algorithms, artificial intelligence, mastering online complaint resolution, and post-purchase management. Moreover, it covers integrated marketing communications and relationship marketing, equipping learners with the expertise to assess marketing metrics for proficient customer relationship management upon completion." "After completing this course successfully, learners will gain proficiency in the following key areas: Understanding buyer behavior and effective promotional strategies. Analyzing e-consumer behavior in the digital realm. Implementing digital technologies to enhance customer experience. Harnessing algorithms and Artificial Intelligence for effective utilization. Excelling in online complaint handling and post-purchase management. Implementing integrated marketing communications and relationship marketing strategies. Evaluating marketing metrics for proficient customer relationship management." This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. It will examine the impact of digital technologies on customer experience, including the use of algorithms and artificial intelligence. The course will also cover topics such as online complaint handling and post-purchase management, integrated marketing communications, and relationship marketing. Additionally, students will learn how to evaluate marketing metrics to manage customer relationships effectively. This course aims to explore the relationship between buyer behavior and promotional strategies, with a specific focus on e-consumer behavior in a digital context. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Communication Self-paced pre-recorded learning content on this topic. Managing Customer Experience Communication Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Experience Communication Manager Customer Journey Communication Specialist Experience Design and Communications Lead Customer Relations Communications Coordinator Brand Experience Manager Customer Engagement Strategist Digital Customer Experience Manager Customer Experience Communications Analyst User Experience Communication Consultant Customer Insight and Engagement Officer   Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description: This CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations will help you to understand the anatomy of cyber-attacks. You will gain the skills needed to serve your organizations before, during, and after a breach. A CyberSec First Responder is the first line of defence against cyber-attacks. You will be able to prepare to analyze threats, design secure computing and network environments, proactively defend networks and respond/investigate cybersecurity incidents. It covers the duties of those who are responsible for monitoring and detecting security incidents in information systems and networks, and for executing a proper response to such incidents. Depending on the size of the organization, this individual may act alone or may be a member of a computer security incident response team (CSIRT), and more. So, learn to assess and respond to security threats and operating systems and network security analysis platform by taking this course. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Overview of Wireless Communications Identify the Importance of Risk Management FREE 00:11:00 Assess Risk 00:13:00 Mitigate Risk 00:22:00 Integrate Documentation into Risk Management 00:14:00 Analyzing the Threat Landscape Classify Threats and Threat Profiles 00:07:00 Perform Ongoing Threat Research 00:12:00 Resources that Aid in Research of Threats 00:03:00 Analyzing Recon Threats to Computing and Network Environments Implement Threat Modeling 00:09:00 Assess the Impact of Reconnaissance Incidents 00:10:00 Performing Reconnaissance on a Network 00:07:00 Examining Reconnaissance Incidents 00:08:00 Assess the Impact of Social Engineering 00:10:00 Assessing the impact of Social Engineering 00:07:00 Assessing the Impact of Phishing 00:03:00 Analyzing Attacks on Computing and Network Environments Assess the Impact of System Hacking Attacks 00:10:00 Cracking Passwords Using a Password File 00:08:00 Assess the Impact of Web Based Attacks 00:11:00 Assessing the Impact of Web-Based Threats 00:03:00 Assess the Impact of Malware 00:08:00 Malware Detection and Removal 00:05:00 Assess the Impact of Hijacking and Impersonation Attacks 00:13:00 Assess the Impact of DoS Incidents 00:09:00 Assessing the Impact of DoS Attacks 00:04:00 Assess the Impact of Threats to Mobile Security 00:08:00 Assess the Impact of Threats to Cloud Security 00:10:00 Analyzing Post-Attack Techniques Assess Command and Control Techniques 00:08:00 Assessing Command and Control Techniques 00:10:00 Assess Persistence Techniques 00:05:00 Detecting Rootkits 00:03:00 Assess Lateral Movement and Pivoting Techniques 00:13:00 Assess Data Exfiltration Techniques 00:04:00 Steganography 00:03:00 Assess Anti Forensics Techniques 00:09:00 Assessing Anti-Forensics 00:03:00 Evaluating the Organization's Security Posture Conduct Vulnerability Assessments 00:16:00 Perform a Vulnerability Scan with Nessus 00:07:00 Perform a Vulnerability Scan with MBSA 00:05:00 Conduct Penetration Tests on Network Assets 00:18:00 Follow Up on Penetration Testing 00:06:00 Collecting Cyber security Intelligence Deploy a Security Intelligence Collection and Analysis Platform 00:19:00 Collect Data from Network Based Intelligence Sources 00:15:00 Collecting Network-Based Security Intelligence 00:07:00 Collect Data from Host Based Intelligence Sources 00:13:00 Collecting Host-Based Security Intelligence 00:15:00 Parsing Log files 00:03:00 Analyzing Log Data Use Common Tools to Analyze Logs 00:22:00 Analyzing Linux Logs for Security Intelligence 00:08:00 Use SIEM Tools for Analysis 00:07:00 Incorporating SIEMs into Security Intelligence Analysis 00:18:00 Parse Log Files with Regular Expressions 00:25:00 Performing Active Asset and Network Analysis Analyze Incidents with Windows-Based Tools 00:17:00 Windows-Based Incident Analysis Tools 00:19:00 Analyze Incidents with Linux Based Tools 00:05:00 Linux-Based Incident Analysis Tools 00:07:00 Analyze Malware 00:11:00 Analyzing Malware 00:03:00 Analyze Indicators of Compromise 00:20:00 Analyzing Indicators of Compromise 00:15:00 Responding to Cyber security Incidents Deploy an Incident Handling and Response Architecture 00:22:00 Mitigate Incidents 00:16:00 Hardening Windows Servers 00:14:00 DNS Filtering 00:05:00 Blacklisting and Whitelisting 00:09:00 Prepare for Forensic Investigation as a CSIRT 00:03:00 Investigating Cyber security Incidents Apply a Forensic Investigation Plan 00:10:00 Securely Collect and Analyze Electronic Evidence 00:08:00 Securely Collecting Electronic Evidence 00:05:00 Analyzing Forensic Evidence 00:07:00 Follow Up on the Results of an Investigation 00:04:00 Mock Exam Mock Exam- CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations 00:20:00 Final Exam Final Exam- CyberSec First Responder: Threat Detection and Response (Exam CFR-210)-Logical Operations 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Data Analyst Course is Now The Most Demanding Course to Advance Your Career! Data Analysis Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Data Analyst. Data Analyst course includes: Course 01: Diploma in Data Analysis Fundamentals Course 02: Excel Pivot Tables for Data Reporting Course 03: Complete Microsoft SQL Server from Scratch: Bootcamp Our course starts with the basics of Data Analysis and gradually progresses towards advanced topics. Therefore, each lesson of this course intuitive and easy to understand. Data Analyst Course Learning Outcomes: Upon successful completion of this highly appreciated Data Analysis Course, you'll be a skilled professional, besides- You can provide services related to Data Analysis with complete knowledge and confidence. You'll be competent and proficient enough to start a Data Analytics related Data Analyst on your own. Furthermore, you can train up others and grow an efficient peer community on your locality and serve people. It will enhance your portfolio, you can use the certificate as proof of your efficiency to the employer. It will boost up your productivity, you can use the skill and credentials, and become more competent in your vocation with increased earning! So, stand out in the job market by completing the Data Analyst (Data Analytics) Course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Data Analysis course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny, bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Curriculum Topics: Agenda and Principle Process Voice of Customer Data Analysis Tools Pareto Chart, Histogram, Run Chart, Control Chart Data Performance Presentation Pivot Table Fundamental SQL Statement Basics and Operations CPD 40 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Data Analysis course. Requirements To enrol in this Data Analysis course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Data Analysis. Data Analyst: £25,000 to £45,000 per year Business Intelligence Analyst: £30,000 to £55,000 per year Data Scientist: £35,000 to £65,000 per year Data Engineer: £40,000 to £70,000 per year Market Research Analyst: £22,000 to £40,000 per year Database Administrator: £30,000 to £55,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included 3 CPD Accredited PDF Certificate Hard copy certificate Hard copy certificate - £9.99 CPD Accredited Hard Copy Certificate for £9.99 each. Delivery Charge: Inside the UK: Free Outside of the UK: £9.99

ITIL® 4 Specialist: Create, Deliver and Support: On-Demand The ITIL® 4 Specialist: Create, Deliver, and Support module is part of the Managing Professional stream for ITIL® 4. Candidates need to pass the related certification exam for working towards the Managing Professional (MP) designation. This course is based on the ITIL® 4 Specialist: Create, Deliver, and Support exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. What You Will Learn The learning objectives of the course are based on the following learning outcomes of the ITIL® 4 Specialist: Create, Deliver, and Support exam specification: Understand how to plan and build a service value stream to create, deliver, and support services Know how relevant ITIL® practices contribute to the creation, delivery, and support across the SVS and value streams Know how to create, deliver, and support services Organization and Culture Organizational Structures Team Culture Continuous Improvement Collaborative Culture Customer-Oriented Mindset Positive Communication Effective Teams Capabilities, Roles, and Competencies Workforce Planning Employee Satisfaction Management Results-Based Measuring and Reporting Information Technology to Create, Deliver, and Support Service Integration and Data Sharing Reporting and Advanced Analytics Collaboration and Workflow Robotic Process Automation Artificial Intelligence and Machine Learning CI / CD Information Model Value Stream Anatomy of a Value Stream Designing a Value Stream Value Stream Mapping Value Stream to Create, Deliver, and Support Services Value Stream for Creation of a New Service Value Stream for User Support Value Stream Model for Restoration of a Live Service Prioritize and Manage Work Managing Queues and Backlogs Shift-Left Approach Prioritizing Work Commercial and Sourcing Considerations Build or Buy Sourcing Models Service Integration and Management