639 Instructor courses in London delivered Live Online

Sanctions and sanctions compliance presents unique challenges and risks to a business. Requirements are continually changing in response to changing geopolitical events. Therefore, developing an up-to-date, foundational understanding of the threat, together with current best practice, can help you ensure that you or your firm complies with international requirements. 3-hour live, instructor-led virtual workshop Suitable for anyone who wants to learn more about sanctions risk Gain a solid understanding of the fundamentals of sanctions risk Earn a certificate of completion and receive a £100 discount on the ICA Certificate in Managing Sanctions Risk (if you choose to go on to further study) What will I learn? Defining sanctions The international context of sanctions Building a sanctions governance framework Sanctions lists and screening Managing sanctions alerts The cost of getting it wrong The challenge of change.

Duration 1 Days 6 CPD hours This course is intended for The Power BI in a Day course is designed for beginners and intermediate users of Power BI. Overview #NAME? Students will discover the full capabilities of Power BI in a one-day, hands-on workshop. Please Note: This workshop is primarily self-directed and students will work at their own pace while having access to an instructor for questions. 1 - Accessing & Preparing data Data Set Power BI Desktop Power BI Desktop ? Accessing Data Power BI Desktop ? Data Preparation 2 - Data Modeling and Exploration Power BI Desktop ? Data Modeling and Exploration Power BI Desktop ? Data Exploration Continued References 3 - Data Visualization Power BI Desktop Power BI Desktop ? Data Visualization References 4 - Publishing & Accessing Reports Power BI Desktop ? Creating Mobile View Power BI Service Power BI Service ? Publishing Report Power BI Mobile ? Accessing Report on Mobile Device Power BI Service ? Collaboration and Distribution References 5 - Dashboard and Collaboration Power BI Service Building Dashboard References Additional course details: Nexus Humans Power BI: Dashboard in a Day training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Power BI: Dashboard in a Day course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

About this Training Course Well interventions have a large opportunity to enhance well production if correctly designed and implemented. Conversely, they can have a large negative impact on production if they're not. The Well Intervention & Productivity School (WIPS) is designed to help well intervention specialists, well service supervisors, and petroleum engineers become more aware of the problems that can arise in the planning and execution of well interventions. This 5 full-day course is designed to make those that attend aware of how their job can directly impact the productivity. Early identification of problems in wells and effective interventions to fix problems can have a significant impact by minimising lost oil through formation damage and non productive time. As well as discussing best practice, time will be made available for discussion relating to specific problems that may be affecting fields operated by members of the class. The course is a mixture of informal teaching and lectures. In addition, group exercises are used to reinforce the subjects covered during the lectures. This encourages cross discipline awareness, communication and motivates team building. The course has recently been updated in the areas of Subsea and HPHT interventions. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives Upon completion of this course, the participants will be able to: Identify the main reasons for performing well interventions. Identify the main formation damage mechanisms and understand how to prevent them. Improve your knowledge and understanding of well barriers. Improve your knowledge of pumping and stimulation operations. Improve your knowledge of wireline, coiled tubing and hydraulic workover operations. Target Audience The course is aimed at all engineers and contractors involved in the planning and execution of well interventions. This is a school where engineers and supervisors can hone their skills, especially at a time when increased production is a high priority. In the past, course attendees have been a mix of Petroleum engineers, Well Intervention engineers, Reservoir and Drilling engineers, Production Operators, Wellsite supervisors, as well as Geologists. In recent years, delegates have come from a wide range of disciplines and backgrounds. Experience before coming on the course has varied from no field experience and no experience of planning and programming well interventions through to many years working in well interventions. In order to be able to best adapt the course to the delegates expectations, you will be required to submit a pre-course questionnaire upon submission of your registration. Course Level Intermediate Trainer Your expert course leader has over 40 years in the oil industry. During that time, he has worked exclusively in well intervention and completions. After a number of years working for intervention service companies (mostly slickline), he joined BP as an offshore well service supervisor. He was responsible for the day-to-day supervision of well intervention work on many of BP's North Sea platforms and subsea wells. This included coil tubing, e-line, slickline, stimulation and well test operations. An office-based role as a well operations engineer followed. He was responsible for planning, programming and organising of all the well intervention work on the Bruce and later the Magnus fields. In 1995, he moved into completion design. Since then, he has designed many platform and sub-sea completions, often travelling to the rig site to oversee the installation. In addition to his day-to-day work as a completion engineer, he regularly teaches completion and well intervention courses all over the world. He is also the author of the book, Well Control for Completions and Interventions, Gulf Publishing - April 2018. He has also appeared as an expert witness ant the International Court of Arbitration.   POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this training course This 5-day intensive training course is designed to improve the skills of those involved in the financial and contractual auditing of upstream Oil & Gas Exploration and Production activities. The objective of this course is to enhance your understanding of the various audit principles and practices being applied in this industry today and to equip you with the knowledge and tools to deal with complex audit cases. The course concentrates on aspects of auditing unique to the E&P business. Training Objectives After the completion of this training course, participants will be able to: Apply a structured methodology for conducting oil industry internal, production sharing and joint venture audits Implement the benefits of a multi-discipline team audit approach Adopt a model of best practice for conducting audits Analyse, interpret and decide complex cases using the contracts and documents, the principles and auditor's judgement Target Audience This training course is suitable and will greatly benefit the following specific groups: Personnel with an Internal audit background who are totally new to the discipline of Joint Venture (JV) or Production Sharing Contract (PSC) audit Experienced audit practitioners who wish to update their auditing techniques Personnel from Finance or any discipline who intend to take part in internal or joint venture audits Personnel with a background in statutory audit in the accountancy profession who require an insight into the internal and joint venture audit areas Course Level Intermediate Training Methods The training instructor relies on a highly interactive training method to enhance the learning process. This method ensures that all participants gain a complete understanding of all the topics covered. The training environment is highly stimulating, challenging, and effective because the participants will learn by case studies which will allow them to apply the material taught in their own organization. Course Duration: 5 days in total (35 hours). Training Schedule 0830 - Registration 0900 - Start of training 1030 - Morning Break 1045 - Training recommences 1230 - Lunch Break 1330 - Training recommences 1515 - Evening break 1530 - Training recommences 1700 - End of Training The maximum number of participants allowed for this training course is 25. Trainer Your expert course leader has more than 30 years of experience in the international oil and gas industry, covering all areas of Finance and Audit, including involvement in Commercial roles. During her 19 years with ENI she worked in Italy, Netherlands, Egypt and UK and was CFO for 2 major ENI subsidiaries. She has delivered training courses in Accounting, Audit, Economics and Commercial topics in many Countries. She has a Degree in Economics & Accounting and is a Certified Chartered Accountant. She is also a Chartered Auditor and an International Petroleum Negotiator. Outside of work, she is inspired by the beauty of nature and art, helping disadvantaged people, sports (football, golf) and her cat. Courses Delivered Internationally: E&P Accounting, Auditing in the Oil & Gas Industry Cost Control & Budgeting Introduction to the Oil & Gas Industry Petroleum Project Economics Contracts Strategy International O&G Exploitation Contracts POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information post training support and fees applicable Accreditions And Affliations

About this Training Course  Seismic interpretation requires an understanding of structural development and its interrelation with the stratigraphic system. Bias and misunderstanding have unfortunately resulted in countless dry holes. So go beyond tracing horizons and understand their context within the structural system by extracting key information from seismic surveys and other datasets. In this 5 full-day training course, participants will learn a variety of modern structural concepts and techniques and their role in the interpretation of seismic data. Using an applied 'hands-on' approach, participants will be exposed to a diversity of worldwide case examples with complementary exercises - both of an individual and group nature. The course is designed from an applied standpoint, with numerous examples and hands-on exercises from the petroleum industry. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By the end of this course, the participants will be able to: Go beyond tracing horizons and marking faults and truly understand the structural and stratigraphic system. Understand the role of tectonics and deformation in the formation of various types and orientations of geologic structures. Understand the interaction of the structural system with the stratigraphic and sedimentologic environment for better prediction of reservoir formation. Integrate data from the large seismic scale to subseismic scale, including seismic anisotropy, to understand better the overall petroleum system. Learn about the common pitfalls of interpretation. Target Audience This course is intended for geologists, geophysicists, reservoir engineers, and exploration/production managers. Course Level Intermediate Trainer Your expert course leader received his B.S. and M.S. degrees in Geology from the now University of Louisiana-Lafayette in 1989 and 1990 respectively, and his Ph.D. as a National Science Foundation fellow at Baylor University, Waco, Texas, in 1993. From 1994 - 1996, he studied planetary tectonics as a NASA-funded postdoctoral fellow at Southern Methodist University. In 1996, he returned to UL-Lafayette, where he was awarded in 1997 the Hensarling-Chapman Endowed Professorship in Geology. He began independent consulting activities in 1991, and in 2001, he left academia for full-time consulting for clients ranging from one-man shops to supermajors. He rejoined UL-Lafayette as an adjunct professor from 2011 - 2018. He is an active researcher, receiving several million dollars in grants from federal, state, and industry sources, presenting numerous talks, including a 2019 AAPG Levorsen award, and publishing on a diversity of geoscience topics, including a Grover E. Murray Best Published Paper award in 2017. He is co-author of the inaugural GCAGS/GCSSEPM Transactions Best Student Paper award in 2018. He served as the GCAGS Publisher since 2006 and in various GCAGS/GCSSEPM Transactions editing capacities since 2006, including the 2014 and 2017 - 2022 Editor (named Permanent Transactions Editor in 2017), and Managing Editor since 2011, receiving a GCAGS Distinguished Service Award in 2018. He served as the General Chair for GeoGulf 2020 (70th GCAGS/GCSSEPM Convention), the 1st hybrid geoscience conference in the world. He is a Past President of the Lafayette Geological Society and served as its Editor and Publisher from 2002 - 2018. In 2018, he founded the Willis School of Applied Geoscience, reformulating decades of industry-training experience to provide alternative opportunities for graduate-level education. In 2020, he received an Honorary Membership from GCSSEPM. He also joined the LSU faculty as an adjunct professor in 2020. In 2021, he co-founded the Society of Applied Geoscientists and Engineers, serving as its President, General Chair for the SAGE 2022 Convention & Exposition, and Vice-Chair for the Benghazi International Geoscience & Engineering Conference 2022 (BIGEC 2022). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

About this Training Course Petrophysics remains a vital component to many facets of the petroleum industry, from quantification of hydrocarbon reserves to developmental strategies to real-time decision making for reservoir navigation. Targeted at awareness to knowledge level, this course addresses the tenets of petrophysics and formation evaluation, using integrative perspective of multiple datasets, including geological, geophysical, and logging and core data. Significant worldwide case histories are included, as well as several exercises designed to provide hands-on experience. This course can also be offered through Virtual Instructor Led Training (VILT) format. Training Objectives By attending this course, the participants will be able to: Understand better the latest geological, geophysical, and logging/core technologies and their role in petrophysical analysis, formation evaluation, and reservoir characterization. Address the pros and cons of key datasets, with emphasis on need for integrative studies and calibration of datasets. Apply quick-look qualitative techniques as well as quantitative aspects to understand vital aspects such as volume of shale/clay, porosity, permeability, and water saturation determinations. Select tool combinations to resolve key issues and for specific applications. Assess uncertainty in petrophysical measurements and techniques and its influence on reserve estimation. Target Audience This course is recommended for development and exploration geologists, petrophysicists, log and core analysts, geophysicists, petroleum engineers, managers, and technical personnel. Course Level Intermediate Trainer Your expert course leader received his B.S. and M.S. degrees in Geology from the now University of Louisiana-Lafayette in 1989 and 1990 respectively, and his Ph.D. as a National Science Foundation fellow at Baylor University, Waco, Texas, in 1993. From 1994 - 1996, he studied planetary tectonics as a NASA-funded postdoctoral fellow at Southern Methodist University. In 1996, he returned to UL-Lafayette, where he was awarded in 1997 the Hensarling-Chapman Endowed Professorship in Geology. He began independent consulting activities in 1991, and in 2001, he left academia for full-time consulting for clients ranging from one-man shops to supermajors. He rejoined UL-Lafayette as an adjunct professor from 2011 - 2018. He is an active researcher, receiving several million dollars in grants from federal, state, and industry sources, presenting numerous talks, including a 2019 AAPG Levorsen award, and publishing on a diversity of geoscience topics, including a Grover E. Murray Best Published Paper award in 2017. He is co-author of the inaugural GCAGS/GCSSEPM Transactions Best Student Paper award in 2018. He served as the GCAGS Publisher since 2006 and in various GCAGS/GCSSEPM Transactions editing capacities since 2006, including the 2014 and 2017 - 2022 Editor (named Permanent Transactions Editor in 2017), and Managing Editor since 2011, receiving a GCAGS Distinguished Service Award in 2018. He served as the General Chair for GeoGulf 2020 (70th GCAGS/GCSSEPM Convention), the 1st hybrid geoscience conference in the world. He is a Past President of the Lafayette Geological Society and served as its Editor and Publisher from 2002 - 2018. In 2018, he founded the Willis School of Applied Geoscience, reformulating decades of industry-training experience to provide alternative opportunities for graduate-level education. In 2020, he received an Honorary Membership from GCSSEPM. He also joined the LSU faculty as an adjunct professor in 2020. In 2021, he co-founded the Society of Applied Geoscientists and Engineers, serving as its President, General Chair for the SAGE 2022 Convention & Exposition, and Vice-Chair for the Benghazi International Geoscience & Engineering Conference 2022 (BIGEC 2022). POST TRAINING COACHING SUPPORT (OPTIONAL) To further optimise your learning experience from our courses, we also offer individualized 'One to One' coaching support for 2 hours post training. We can help improve your competence in your chosen area of interest, based on your learning needs and available hours. This is a great opportunity to improve your capability and confidence in a particular area of expertise. It will be delivered over a secure video conference call by one of our senior trainers. They will work with you to create a tailor-made coaching program that will help you achieve your goals faster. Request for further information about post training coaching support and fees applicable for this. Accreditions And Affliations

Disciplined Agile Senior Scrum Master (DASSM): In-House Training Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence? Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development. Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development. Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role. What You Will Learn After the completion of this course, you will be able to: Accelerate your ability to lead high-profile initiatives that are critical to enterprise success Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling Understand how to nurture emotional intelligence Feel confident empowering others on your team(s) Learn how to lead your teams in any situation to improve value delivery for your customers Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification Roles and responsibilities of DASSM Tuckman Team Development Model Emotional intelligence and why it is essential to team performance Business agility Tactical scaling factors in more complex situations Disciplined DevOps layer 'Test-first' method as it relates to the quality of requirements Scope and purpose of the value stream layer Coordinate activities process goal and why it is important Value creation structure of teams DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams Thomas-Kilmann Conflict Resolution Planning Five levels of scope Metrics

  During this training course, you will be able to understand the different modules of ISMS, including ISMS policy, procedures, performance measurements, management commitment, internal audit, management review and continual improvement.   About This Course After attending this course, delegates will; Understand the basic concepts of Information Security Management Acknowledge the correlation between ISO/IEC 27001 and other standards and regulatory frameworks Understand the process approaches used to effectively manage Information Security Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 40 question, multiple choice exam on Day 2 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success.   Our Guarantee   We are an Accredited Training Provider of IECB. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with a minimum of 25 years commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training offered for retakes - come back within a year and only pay for the exam. Accreditation Prerequisites   Basic knowledge on Information Security Management is preferred. What's Included?   Delegates will be provided with; Course Slide deck Participant Guide Exam fees Who Should Attend?   Individuals interested in Information Security Management process approaches Individuals seeking to gain knowledge about the main principles and concepts of Information Security Management Individuals interested to pursue a career in Information Security Management Provided by   This course is Accredited by NACS and Administered by theIECB

  Delivered in either Live Online (4 days) or in our Classroom (5 days), the ISO 31000 Lead Risk Manager training enables you to acquire the expertise to support and lead an organization and its team to successfully identify, understand and manage a risk process based on ISO 31000. During this training course, you will also gain comprehensive knowledge of the best practices used to implement a Risk Management framework that provides the foundation for designing, implementing, monitoring, reviewing and continually improving a Risk Management process in an organization. About This Course   After mastering all the necessary concepts of Risk Management, you can sit for the exam and gain "Certified ISO 31000 Lead Risk Manager' credential. By holding this Certificate, you will be able to demonstrate that you have the professional capabilities and competencies to effectively manage a risk process in an organization.   Learning principles;   Acknowledge the correlation between ISO 31000, IEC/ISO 31010 and other standards and regulatory frameworks Master the concepts, approaches, methods and techniques used to manage risk within an organization Learn how to interpret the ISO 31000 principles and guidelines in the specific context of an organization Learn how to establish an effective risk communication plan and a risk recording and reporting process Acquire the expertise to support an organization to effectively manage and monitor risk based on best practices Prerequisites   A fundamental understanding of ISO 31000 and comprehensive knowledge of Risk Management. What's Included?   Refreshments & Lunch (Classroom courses only) Course Slide Deck Official Study Materials CPD Certificate The Exam Who Should Attend?   Managers or consultants seeking to master their skills to support an organization during the implementation of an organization-wide Risk Management framework and process based on the principles and recommendations of ISO 31000 Professionals responsible for the creation and protection of value in organizations through effective management of risks Expert advisors seeking to gain comprehensive knowledge of the key concepts, processes and strategies of Risk Management Risk Management team members Our Guarantee     We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras.  The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE. *FREE training and exam retake offered Accreditation Assessment   The exam consists of a 12 question essay type format, to be completed within 150 minutes and a pass mark of 70% Exam results are provided within 24 hours. Provided by   This course is Accredited by NACS and Administered by the IECB.

Disciplined Agile Senior Scrum Master (DASSM): Virtual In-House Training Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence? Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development. Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development. Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role. What You Will Learn After the completion of this course, you will be able to: Accelerate your ability to lead high-profile initiatives that are critical to enterprise success Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling Understand how to nurture emotional intelligence Feel confident empowering others on your team(s) Learn how to lead your teams in any situation to improve value delivery for your customers Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification Roles and responsibilities of DASSM Tuckman Team Development Model Emotional intelligence and why it is essential to team performance Business agility Tactical scaling factors in more complex situations Disciplined DevOps layer 'Test-first' method as it relates to the quality of requirements Scope and purpose of the value stream layer Coordinate activities process goal and why it is important Value creation structure of teams DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams Thomas-Kilmann Conflict Resolution Planning Five levels of scope Metrics