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116 Insights courses in Edinburgh

Customer Service Excellence

By Elite Forums UK

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

Customer Service Excellence

By Elite Forums Events

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Customer Service Excellence
Delivered in Internationally or OnlineFlexible Dates
Price on Enquiry

How to start a small business and set it up for success

By Accountant Calgary

Starting a small business can be a rewarding journey, but it requires careful planning and the right strategies to succeed. From creating a solid business plan to organizing finances and finding the right support, this guide will help you establish a foundation for a thriving business. For entrepreneurs in Calgary, key resources like reliable bookkeeping services can make a significant difference. Here’s how to start a small business and set it up for lasting success. Developing a business plan A clear, well-researched business plan serves as a roadmap for your business. It outlines your goals, target market, competitive advantage, and financial projections. This plan will also help attract investors or secure loans. To create an effective business plan: Define your mission and vision: Explain why your business exists and what you aim to achieve. Identify your target audience: Determine who your customers are and what problems your business will solve for them. Analyze competitors: Study your competitors to understand what they offer and find ways to differentiate your business. Set realistic financial projections: Estimate costs, revenue, and profits. This will give potential investors confidence in your business. Choosing a business structure Selecting the right business structure is essential, as it affects your taxes, liability, and daily operations. Common options include: Sole proprietorship: Simple to set up, with minimal paperwork, but offers no separation of personal and business liability. Partnership: Ideal for two or more owners, allowing shared responsibilities, but partners share liabilities. Corporation: Provides liability protection, but involves more paperwork and regulatory requirements. LLC (Limited Liability Company): Offers liability protection without the complexity of a corporation. Choose a structure that best suits your needs, and consult a legal professional to ensure compliance with Calgary’s business regulations. Securing funding Most small businesses require some level of funding to get started. Consider various financing options to find the best fit: Personal savings or family support: Often the first source of funding for many entrepreneurs. Business loans: Many banks offer small business loans with varying interest rates. Grants and government programs: Explore government grants and programs specifically designed to support small businesses in Calgary. Angel investors or venture capital: For businesses with high growth potential, attracting investors may be an option. Registering your business To operate legally, you’ll need to register your business. This process involves choosing a unique name, filing the necessary documents, and obtaining a business license in Calgary. You may also need specific permits depending on your industry. Completing these steps ensures that your business complies with all local regulations. Organizing your finances Managing finances effectively is crucial for any small business. Accurate bookkeeping keeps your business organized, tracks income and expenses, and prepares you for tax season. Many small businesses in Calgary choose to hire a bookkeeper in Calgary to handle these responsibilities, allowing owners to focus on growth. Working with one of the best bookkeeping services in Calgary can provide: Accurate financial records: Professional bookkeepers help maintain up-to-date records, which is essential for financial health. Compliance with tax laws: Calgary’s best bookkeeping services are familiar with local tax regulations, ensuring that you file correctly and on time. Insights for decision-making: With accurate records, you can make informed decisions on budgeting, spending, and investments. Creating a strong brand identity Building a brand that resonates with your target audience is essential. Your brand identity includes your business name, logo, colors, and messaging, as well as the experience you offer customers. Developing a consistent brand identity sets you apart from competitors and builds trust with customers. Here are some steps to create a strong brand identity: Design a logo and visual theme: Choose a professional logo, color scheme, and design elements that reflect your brand’s personality. Develop a unique brand voice: Whether it’s friendly, professional, or playful, keep your brand voice consistent in all communications. Focus on customer experience: Aim to provide exceptional service that keeps customers coming back and sharing their positive experiences. Building an online presence In today’s digital world, an online presence is crucial for reaching potential customers. Start by creating a professional website where customers can learn more about your products or services. Next, consider establishing a presence on social media platforms that suit your audience. Key components of a strong online presence include: User-friendly website: Make sure your website is easy to navigate, mobile-friendly, and includes essential information about your business. Social media profiles: Engage with customers and share updates on platforms like Facebook, Instagram, or LinkedIn. Google My Business: Setting up a Google My Business profile helps customers in Calgary find you more easily. Building a support network Running a small business can be challenging, and having a network of support is invaluable. Surround yourself with people who can provide advice, resources, and encouragement. Consider these ways to build a support network: Join local business associations: Groups like the Calgary Chamber of Commerce offer networking opportunities, resources, and workshops. Seek mentorship: Experienced business owners can offer guidance and insights that help you avoid common pitfalls. Hire professionals for specialized tasks: For financial and legal matters, work with professionals like accountants, lawyers, and bookkeepers. Tracking progress and making adjustments As your business grows, it’s essential to review your progress and adjust your strategies. Regularly assessing financial performance, customer feedback, and market trends can help you refine your approach and stay competitive. Working with one of the best bookkeeping services in Calgary can make tracking your financial performance much easier, giving you insight into profit margins, cash flow, and budgeting. Consider these strategies for tracking progress: Set measurable goals: Establish specific goals for growth, such as revenue targets or customer acquisition numbers. Analyze performance data: Use financial statements, sales reports, and customer feedback to assess performance. Stay flexible: Be willing to make changes to products, services, or marketing strategies if they aren’t meeting customer needs. Conclusion Starting a small business takes effort, planning, and ongoing management. By creating a solid business plan, organizing your finances, and developing a strong brand, you can set your business up for success. In Calgary, many new business owners choose to hire a bookkeeper in Calgary to ensure accurate financial management and stay compliant with local regulations. Taking advantage of the best bookkeeping services in Calgary can free up your time, allowing you to focus on growing your business and achieving long-term success. With dedication and the right strategies, your small business can thrive in today’s competitive market.

How to start a small business and set it up for success
Delivered In-Person in Calgary / Alberta or UK WideFlexible Dates
FREE

Maximizing Academic Success: How to Use a Free Assignment Sample in UK

By david hude

This article explores the advantages of using a Free Assignment Sample in UK to improve academic performance. It highlights how New Assignment Help provides valuable resources tailored to UK academic standards, assisting students in creating well-structured, high-quality assignments.

Maximizing Academic Success: How to Use a Free Assignment Sample in UK
Delivered In-PersonFlexible Dates
FREE

Unlock Your Academic Potential with Assignment Help Online

By david hude

This article explores the advantages of Assignment Help Online, highlighting its importance for students dealing with time constraints, difficult topics, and balancing multiple responsibilities. It covers how these services provide professional assistance and tips on selecting the best platform for your academic needs. The FAQ section addresses common queries regarding the service.

Unlock Your Academic Potential with Assignment Help Online
Delivered In-PersonFlexible Dates
FREE

ESG Fundamentals for Organisational Leaders (£1450 total for this 2-day course for a group of 4-10 participants)

By Buon Consultancy

Explore the key concepts of Environmental, Social, and Governance (ESG) with our expert-led course designed for professionals. Learn how to seamlessly incorporate sustainable practices into your business strategy and enhance your corporate responsibility. Gain the tools and insights necessary to effectively implement ESG initiatives within your organisation. Join now and lead the change towards a more sustainable future!

ESG Fundamentals for Organisational Leaders

(£1450 total for this 2-day course for a group of 4-10 participants)
Delivered In-Person in Edinburgh or UK WideFlexible Dates
FREE

Educators matching "Insights"

Show all 12
Be Mindful Fife

be mindful fife

5.0(13)

Dunfermline

Be Mindful Fife is a very successful business providing health and well-being training courses/workshops and 1-2-1 coaching in the public, private and third sector of Scotland, such as Home Start, Fife Education, Fife Cultural Trust, NHS and Social Care staff, Scottish Ambulance Service, Police, St. Andrew University, Edinburgh University, and UK military veterans to name a few. The aim is to provide individuals and organisations with the education and practical resources to promote positive health and well-being and maintaining good mental health. Unfortunately, self-care is often said, occasionally understood and rarely practiced. Yet the stress and anxiety that many people experience in living and working could be better managed by establishing a personal self-care plan. That is why we have created workshops and courses on developing self-care. This can take the form of a preventative framework for maintaining existing positive health and well-being and good mental health. It can also empower those that need to manage change, stress, anxiety, depression, compassion fatigue and burnout etc. The aim of all our work is to enable participants to live fully and realise potential. Working with CAMHS, 2016-17 Bill (founder of Be Mindful Fife) was instrumental in creating and managing a Fife wide mindfulness programme for teachers, parents, and school children for Fife Education (Our Minds Matter). Working with five different mindfulness teaching organisations from Scotland, Be Mindful Fife played a key role in the co-creation of Mindful Nation Scotland and its launch in the Scottish Parliament in September 2019. Since 2019 Be Mindful Fife has also been a consultant writing content and offering insight for the development of mental health App for young people with Voxio (funded by Scottish Government and NHS Scotland).

Own Your Success

own your success

5.0(1)

Edinburgh

ABOUT OWN YOUR SUCCESS It's as simple as that. We want professionals to OWN THEIR SUCCESS!  Progressive professionals who want to be at the forefront of their organisation and sector, encouraging best practice implementation and personal and staff growth, need to ensure they are continuing to invest in themselves.  Whether you are a current or future leader, owning your career, learning from peers and understanding modern tools and techniques is the only way to truly establish yourself as a front-runner in your space. OYS offers proven programs that are designed to provide you with key insights and outcomes that will allow you to elevate yourself as a leader and encourage the elevation of the team around you. As an attendee at one of our programs, you will create and start implementing your OWN roadmap, which will enhance YOUR capability and create a clear pathway for future SUCCESS. Visit our events page to view up-and-coming programs best suited to you and your business. MISSION STATEMENT Own Your Success is dedicated to delivering the highest quality training events and unique and memorable delegate experience - delivered with enthusiasm, liveliness and excitement for professionals advancing their careers. OUR VALUES Transparency As an organisation, we need to demonstrate honesty, openness, accountability, and a straightforward attitude towards all business interactions – our clients, facilitators and internal team.   Collaboration We are a learning organisation and we need to listen to our clients, facilitators and team to make sure we work together to be successful in our mission to deliver the highest-quality learning experience. We need to work together to learn and make the right decisions for everyone involved with our organisation.  Fun We have all heard the quote; "If you love what you do - you'll never work a day in your life," but this is what we stand by. We love helping and developing people to be the best version of themselves. If you’re having fun then that means our clients are going to get the best experience possible. We are serious about developing people, but who says you can’t have a chuckle whilst doing it.   Communication  We need to effectively communicate to make sure our clients have the best learning journey possible. If we can't, then how can you trust us to develop you? Communication is a major part of a professional’s journey and so it’s a major part of ours too. Therefore our focus is strong communication with our clients, facilitators and team to make sure we deliver on what we set out to achieve - the best quality training programs for professionals advancing their careers.

Department Of Elearning

department of elearning

4.5(2)

Edinburgh

The Royal College of Surgeons of Edinburgh was founded in 1505 by Royal Charter granted from King James IV. From the discoveries of Simpson and Lister to modern day pioneers of medicine and dentistry who are developing simulation, VR, and robotics, the College has been a seat of learning and advancement for over 515 years. It is the oldest Surgical College in the world with just under 30,000 members in 100 countries, almost half of whom are overseas, touching every stage of the career path from medical student to consultant. We are a family of Surgeons, Dental Surgeons and members of the Surgical and Dental teams who put Patient Safety at the heart of everything they do. Our high quality education and examinations ensure that standards are upheld across all specialities and in all countries. With our interest in professional standards, the College’s primary role – and the main concern of our Fellows and Members – is to ensure the safety of our patients and provide them with the best possible care. We do this by championing the highest standards of surgical and dental practice; through our provision of courses and educational programmes, training, examinations, and Continuous Professional Development; our liaison with external medical bodies; and by influencing healthcare policy across the UK. We also support our professional family with a host of resources from our membership App, Library Services, Podcasts, Webinars, and our magazine, Surgeons News, to keep them up to date on the latest techniques, news, data, and insights in their field. College headquarters are in Edinburgh in our home at Surgeons Hall, the world famous category A listed building designed by William Henry Playfair in 1832. Our main Campus hosts a dedicated skills laboratory, the Surgeons' Hall Museums, College Library, function and meeting facilities, a 129 bedroom hotel, Ten Hill Place, and office space for over 210 staff. We also maintain a second site in Birmingham’s prestigious Colmore Row and a third International Office in Kuala Lumpur, Malaysia, to meet the needs of our growing international membership.