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When mistakes happen in a care setting, honesty isn't optional – it’s a duty. Our Duty of Candour online course walks learners through the essentials of openness and accountability in health and social care environments. From understanding what the duty involves to recognising when and how to apply it, this training provides clarity on expectations for professionals who deal directly with patients, clients, or their families. Designed for those in health, social care, or related roles, this course covers key responsibilities, legal requirements, and the importance of transparency when things don’t go to plan. Whether you're looking to refresh your knowledge or build confidence in handling sensitive disclosures, this course offers structured, accessible content you can follow at your own pace, from wherever you are. No drama, just clear and practical insight to help you stay informed and do the right thing when it matters most. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Duty of Candour Module 02 : Duty of the Candour Process Module 03 : Legal Framework Module 04 : Communication Skills for Duty of Candour Module 05 : Understanding and Managing Adverse Events Module 06 : Apology and Compensation Module 07 : Learning from Incidents Module 08 : ccountability and Oversight Module 09 : Cultural Change Module 10 : Future Directions and Challenges Learning Outcomes: Understand the fundamental principles of Duty of Candour. Navigate the Duty of Candour process with confidence. Comprehend the legal framework surrounding healthcare communication. Develop effective communication skills for Duty of Candour situations. Manage adverse events and incidents with a patient-centered approach. Contribute to a culture of accountability and oversight in healthcare. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Medical administrators Legal professionals in healthcare Quality assurance specialists Patient advocates Healthcare policymakers Compliance officers Risk management personnel Career path Healthcare Compliance Officer Medical Legal Advisor Patient Experience Coordinator Quality Assurance Specialist Risk Manager in Healthcare Healthcare Policy Analyst Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Coffee artistry is more than just brewing a cup; it's about mastering the craft to create stunning coffee experiences. In this Mastering Coffee Artistry course, you will explore the finer aspects of coffee making, from the basics of bean selection to the techniques used to create beautiful latte art. Whether you’re looking to refine your current skills or dive deeper into the world of coffee, this course offers everything you need to gain a deeper appreciation for the art behind every cup. Throughout the course, you'll learn the secrets of perfecting your brew and how to elevate your coffee-making skills to a whole new level. From understanding the intricacies of espresso to designing intricate latte art, this course covers it all. With easy-to-follow guidance, you’ll master the tools and techniques needed to create visually impressive and delicious drinks that captivate both the eye and the taste buds. Whether for personal enjoyment or to enhance your coffee expertise, this course will transform the way you see and make coffee. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Coffee Module 02: Coffee Beans Module 03: Coffee Roasting Module 04: Brewing Methods Module 05: Barista Skills and Techniques Module 06: The Classic Coffees Module 07: Mastering Latte Art Module 08: Coffee Menu Design and Trends Module 09: Working as a Professional Barista Learning Outcomes: Understand the coffee industry's rich history and origins. Gain in-depth knowledge of coffee bean varieties and their characteristics. Master the coffee roasting process, achieving optimal flavor profiles. Acquire expertise in various coffee brewing methods. Develop advanced barista skills and techniques for precision coffee preparation. Explore the world of classic and contemporary coffee offerings. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring baristas Coffee enthusiasts and connoisseurs Café owners and staff Hospitality professionals Individuals seeking a career in the coffee industry Those looking to enhance their coffee-related skills Career path Barista Café Manager Coffee Roaster Coffee Shop Owner Coffee Educator Hospitality Professional Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Looking to sharpen your ears and fine-tune your fingers? Our Basic Transcription Skills Training Course is your ideal online learning companion, tailored for those keen to master the core techniques of professional transcription. Whether you’re eyeing a freelance role, remote support job, or simply adding a useful skill to your digital toolkit, this course guides you step-by-step through the essentials of accurate and efficient audio-to-text work — all from the comfort of your own screen. Expect a no-fluff approach: clear lessons, expert tips, and audio examples that help you build a sharp ear for detail and a keen eye for punctuation. You’ll gain confidence in handling different accents, formatting transcripts cleanly, and working with common transcription tools. No jargon. No filler. Just a smart, focused course built to make your fingers fly and your transcripts shine — all while keeping things refreshingly human. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Transcription Module 02: Basic Transcription Techniques Module 03: Advanced Transcription Techniques Module 04: Grammar and Punctuation in Transcription Module 05: Transcription Specializations Module 06: Building a Successful Transcription Career Learning Outcomes: Acquire foundational knowledge and techniques. Implement basic transcription skills effectively. Apply advanced techniques for accurate transcription. Demonstrate proficiency in grammar and punctuation. Identify and excel in transcription specializations. Strategize and embark on a successful transcription career. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Transcriptionists looking to build a solid foundation. Language Enthusiasts keen on honing their transcription skills. Students seeking a lucrative career in transcription. Professionals aiming to diversify their skillset. Writers and Editors interested in transcription as an additional skill. Anyone desiring to work from home or on a freelance basis. Individuals seeking a flexible and in-demand job opportunity. Career-changers looking for a promising path. Career path Medical Transcriptionist in Hospitals or Clinics Legal Transcriptionist in Law Firms or Courts Media Transcriptionist in Broadcasting Companies Academic Transcriptionist in Educational Institutions Conference Transcriptionist for Events and Conferences Captioning and Subtitling Specialist for Media Companies Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The Chaperone Training: Roles, Responsibilities, and Legal Considerations course is tailored to individuals stepping into or already engaged in chaperoning roles. This online course offers a detailed exploration of the essential duties, legal requirements, and ethical considerations necessary to perform confidently and responsibly in these roles. As a chaperone, understanding your responsibilities is crucial to ensuring the safety and well-being of those under your care. This course will delve into these critical aspects with the aim of offering practical insight into the important decisions you may need to make on the job. Throughout the course, participants will examine the legal obligations that govern the chaperone’s role, including the relevant laws, policies, and protocols. With a blend of theoretical learning and practical guidance, learners will be equipped to handle various scenarios with a clear understanding of what is expected. Whether you're supervising children on school trips, working with vulnerable adults, or providing support in other supervised settings, this course ensures that you have the knowledge necessary to meet your duties with confidence and professionalism. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Chaperone Training Module 02: Intimate Examination Module 03: Dealing with Sexual Misconduct Module 04: The Roles, Responsibility and Interaction of a Chaperone Module 05: Prevention and Control of Infection Module 06: Interpersonal Skill Module 07: Legal Issues Learning Outcomes: Apply ethical conduct in intimate examination situations for patient trust. Demonstrate adeptness in addressing and preventing sexual misconduct. Execute roles and responsibilities effectively in diverse chaperone scenarios. Implement infection prevention measures to maintain a safe environment. Refine interpersonal skills for clear communication and patient support. Navigate legal complexities, ensuring compliance and confident chaperoning. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Healthcare professionals Support staff Aspiring chaperones Caregivers Medical assistants Nursing staff Allied health professionals Individuals in healthcare-related roles Career path Chaperone in healthcare settings Support staff in medical facilities Healthcare assistant Nursing assistant Allied health roles Patient care coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unlock the power of Google AdWords with this specialised course designed to refine your digital marketing strategies. This course guides you through the intricacies of setting up, managing, and optimising AdWords campaigns to ensure you are always a step ahead in the competitive world of online advertising. Learn how to effectively reach your target audience, maximise your return on investment, and make every penny count in your advertising budget. The course covers everything from keyword research and crafting compelling ad copy to understanding bidding strategies and monitoring campaign performance. By the end of the course, you will have a strong understanding of Google AdWords fundamentals and the tools required to create high-converting campaigns. Whether you’re looking to enhance your skills or begin your journey in the field of paid search, this course offers a structured approach to mastering the platform. No matter your business or industry, AdWords can be a game-changer, and this course ensures you will be well-equipped to drive success in the digital realm. It's time to make your ad campaigns work harder and smarter for you. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 1: Introduction to Google Adwords Module 2: Understanding Keywords Module 3: Creating Your First Ad Campaign Module 4: Optimising Your Ad Campaigns Module 5: Tracking and Measuring Ad Performance Module 6: Advanced Google Adwords Strategies Learning Outcomes Master keyword selection for optimal ad visibility. Create impactful ad campaigns to boost online presence. Apply advanced strategies for enhanced campaign performance. Utilise tracking tools to measure and refine ad effectiveness. Develop a nuanced understanding of audience behaviour. Implement data-driven optimizations for sustained campaign success. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Marketing Professionals Small Business Owners Digital Marketing Enthusiasts Entrepreneurs Advertising Managers Start-up Founders Content Creators E-commerce Managers Career path Digital Marketing Specialist PPC Analyst Social Media Manager SEO Specialist Content Marketing Manager E-commerce Marketing Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Mindfulness: Mindfulness Course Online Discover how Mindfulness: Mindfulness can positively impact various aspects of your life, including your mental, emotional, and physical well-being. Through this Mindfulness: Mindfulness learn how to cultivate meaningful connections with others through mindful communication and active listening. Gain valuable insights on creating and maintaining a consistent Mindfulness: Mindfulness routine that aligns with your lifestyle and goals. Develop the discipline and motivation needed to make mindfulness a lifelong habit. If you are seeking a transformative experience that will enhance your overall well-being, then our course "Mindfulness" is the perfect solution for you. The Mindfulness: Mindfulness course can help you regain control and find tranquility amidst the storm. Our comprehensive Mindfulness: Mindfulness course offers a deep dive into the art of mindfulness, providing you with the knowledge, techniques, and tools necessary to bring about positive change in your life. Don't let stress and distractions rule your life. Take control, find serenity, and unlock your full potential through the art of Mindfulness: Mindfulness. Sign up now and experience the profound benefits that await you! Main Course: Mindfulness Diploma Course Special Offers Of this Mindfulness: Mindfulness Course This Mindfulness: Mindfulness Course includes a FREE PDF Certificate. Lifetime access to this Mindfulness: Mindfulness Course Instant access to this Mindfulness: Mindfulness Course 24/7 Support Available to this Mindfulness: Mindfulness Course Mindfulness: Mindfulness Course Online This Mindfulness Diploma Course has six modules to describes mindfulness and how to become a mindfulness instructor. The role, method and elements related to mindfulness are describes in this Mindfulness Diploma Course. Moreover, you will know about mindfulness meditation and empirical evidence in this Mindfulness Diploma Course. With the help of Mindfulness Diploma Course you can explore mindfulness meditation. Who is this course for? Mindfulness: Mindfulness Course Online This Mindfulness: Mindfulness Course is open to everyone. Requirements Mindfulness: Mindfulness Course Online To enrol in this Mindfulness: Mindfulness Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Mindfulness: Mindfulness Course. Be energetic and self-motivated to complete our Mindfulness: Mindfulness Course. Basic computer Skill is required to complete our Mindfulness: Mindfulness Course. If you want to enrol in our Mindfulness: Mindfulness Course, you must be at least 15 years old.

Teaching English Training: Teaching English Course As an individual in teaching English do you want to gain proficiency in English language teaching methodologies and techniques? If so, then you must try our teaching English course. This teaching English course helps to gain the ability to design engaging lesson plans and effectively manage classroom dynamics. Graduates of this teaching English course possess knowledge of language assessment principles. Moreover, the teaching English course can assess learners' language proficiency accurately. The teaching English course also demonstrates intercultural competence and sensitivity to learners' diverse backgrounds and needs. Additionally, the teaching English course is capable of integrating technology into language instruction to enhance learning outcomes. Enrol in our teaching English course to get confident and competent to inspire and empower students! [ Note: Free PDF certificate as soon as completing the Teaching English Training: Teaching English course] Teaching English Training: Teaching English Course This Project Manager course consists of 12 modules. Unlock your potential with our Teaching English course! Perfect for anyone passionate about teaching English, this course offers expert insights into effective Teaching English techniques. Enhance your skills, explore advanced Teaching English strategies, and start your journey today. Our Teaching English program is designed for dedicated educators. Embrace Teaching English excellence now! Who is this course for? Teaching English Training: Teaching English Course Our teaching English course is appropriate for people who require a lot of knowledge and practical help to advance their academic abilities. Requirements Teaching English Training: Teaching English Course To enrol in this Teaching English Course, students must fulfil the following requirements: Teaching English: Good Command over English language is mandatory to enrol in our Teaching English Course. Teaching English: Be energetic and self-motivated to complete our Teaching English Course. Teaching English: Basic computer Skill is required to complete our Teaching English Course. Teaching English: If you want to enrol in our Teaching English Course, you must be at least 15 years old. Career path Teaching English Training: Teaching English Course After completing this teaching English course successfully, students will have a wealth of useful skills and the chance to seize.

The Operations Management Mastery Bundle is designed for individuals seeking to enhance their understanding of operations management in a flexible and engaging way. This course is an ideal solution for professionals looking to deepen their knowledge in managing organisational processes, resource allocation, and operational efficiency without the need for physical attendance. Whether you are an aspiring manager or someone wishing to refine your strategic thinking, this course offers valuable insights that can be applied in various business contexts. Throughout the bundle, you'll explore key principles, from the fundamentals of operations management to advanced strategies in optimisation. Each module is meticulously crafted to give you a thorough grasp of concepts like supply chain management, process improvement, and quality control. This course ensures that you can seamlessly apply what you learn to help businesses improve their workflows and productivity. With a focus on providing actionable knowledge, the Operations Management Mastery Bundle is perfect for those who aim to excel in driving organisational success while mastering essential operational concepts. Key Features of Operations Management Bundle CPD Accredited Operations Management Course Instant PDF certificate Fully online, interactive Operations Managementcourse Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Enrol now in this Operations Management Bundle course to excel! To become successful in your profession, you must have a specific set of Operations Management skills to succeed in today's competitive world. In this in-depth Operations Managementtraining course, you will develop the most in-demand Operations Management skills to kickstart your career, as well as upgrade your existing knowledge & skills. Operations Management Curriculum Course 01: Operations Management Course 02: Project Management Course 03: Project Planning and Execution Accreditation This Operations Management bundle courses are CPD accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Operations Management course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). CPD 35 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for all employees or anyone who genuinely wishes to learn more about Operations Management basics. Requirements No prior degree or experience is required to enrol in this course. Career path This Operations Management Course will help you to explore avariety of career paths in the related industry. Certificates Digital certificate Digital certificate - Included Hardcopy Certificate Hard copy certificate - Included Hardcopy Certificate (UK Delivery): For those who wish to have a physical token of their achievement, we offer a high-quality, printed certificate. This hardcopy certificate is also provided free of charge. However, please note that delivery fees apply. If your shipping address is within the United Kingdom, the delivery fee will be only £3.99. Hardcopy Certificate (International Delivery): For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.

Explore the essential skills and knowledge needed for a successful career in private investigation and crime scene analysis. This comprehensive course covers practical techniques, from interviews and interrogation to surveillance and records research, ensuring you are well-prepared for real-world challenges in criminal justice.

The Level 3 Advanced Diploma in Accounting and Finance offers a robust understanding of financial principles and practices, designed to equip you with the essential knowledge to succeed in the financial sector. Through this course, you’ll delve into the core aspects of accounting, budgeting, and financial reporting. Whether you’re aiming for a role in corporate finance, accounting, or financial analysis, this diploma will give you a solid foundation in managing financial records and understanding complex financial strategies. With a focus on theory combined with an in-depth look at the key financial practices, this course ensures that you are well-prepared for the demands of a rapidly evolving industry. The qualification covers important topics, such as tax, auditing, financial planning, and accounting software, giving you the tools you need to navigate the ever-changing landscape of finance. If you're looking to build a successful career in finance, this course provides all the building blocks to ensure you’re fully equipped for the future. In addition, with a global demand for finance professionals, this diploma can open doors to various career opportunities within the finance sector. ________________________________________________________________________ Key Features: CPD Certified Level 3 Advanced Diploma in Accounting and Finance With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Fundamentals of Financial Accounting Module 01: Introduction to Accounting Module 02: The Role of an Accountant Module 03: Accounting Concepts and Standards Module 04: Double-Entry Bookkeeping Module 05: Balance Sheet Module 06: Income statement Module 07: Financial statements Module 08: Cash Flow Statements Module 09: Understanding Profit and Loss Statement Module 10: Financial Budgeting and Planning Module 11: Auditing Finance & Investment Module 12: Introduction to Finance Module 13: Essential Skill for Financial Advisor Module 14: Financial Planning Module 15: Wealth Management and Guide to Make Personal Financial Statements Module 16: Financial Risk Management and Assessment Module 17: Investment Planning Module 18: Divorce Planning Module 19: Google Analytics for Financial Advisors ________________________________________________________________________ Complete Career Guide for Level 3 Advanced Diploma in Accounting and Finance(A to Z) This isn't just a course; it's your ticket to thriving in the sector and your roadmap to the Accounting and Finance. In addition to mastering the essentials of Accounting and Finance, you'll also gain valuable skills in CV writing, job searching, communication, leadership, and project management. These 9 complementary courses are designed to empower you at every stage of your journey. Stand out in your career, from crafting a winning CV to excelling in interviews. Develop the leadership skills to inspire your team and efficiently manage projects. This holistic approach ensures you're not just job-ready but career-ready. Enrol today, and let's build your success story together in Accounting and Finance. Your dream career starts here! List of career guide courses included in Level 3 Advanced Diploma in Accounting and Finance With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment ________________________________________________________________________ Learning Outcomes: Demonstrate proficiency in fundamental financial accounting principles and practices. Apply double-entry bookkeeping techniques and prepare comprehensive financial statements. Evaluate and interpret financial statements, including balance sheets and cash flow statements. Develop advanced skills in financial budgeting, planning, and risk management. Gain expertise in investment planning, wealth management, and financial advisory. Utilize Google Analytics for informed decision-making in financial advisory. ________________________________________________________________________ Accreditation All of our courses, including the Level 3 Advanced Diploma in Accounting and Finance With Complete Career Guide, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Level 3 Advanced Diploma in Accounting and Finance With Complete Career Guide, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring accountants and finance professionals seeking advanced knowledge. Individuals interested in financial planning and wealth management careers. Those aiming to enhance their skills for financial advisory roles. Professionals looking to specialize in investment and risk management. Anyone desiring a comprehensive career guide in accounting and finance. Career path Financial Analyst - £40K to £60K/year. Certified Public Accountant - £45K to £70K/year. Investment Manager - £50K to £80K/year. Financial Advisor - £35K to £60K/year. Audit Manager - £45K to £70K/year. Certificates 10 CPD Accredited e-Certificates Digital certificate - Included 10 CPD Accredited Hard Copy Certificates Hard copy certificate - Included